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Solving Problems
The Printer Does Not Work as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
The following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
P
The
button was not pressed for long enough.
Solutions
P
Hold down the
Power Does Not Turn Off
P
The
button was not pressed for long enough.
Solutions
P
Hold down the
To prevent the print head from drying out, turn the printer back on and turn it off by pressing the
button.
Power Turns Off Automatically
The Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected feature is
enabled.
Solutions
❏ Windows
Click Printer and Option Information on the printer driver's Maintenance tab.
❏ Disable the Power Off If Inactive and Power Off If Disconnected settings.
❏ Disable the Power Off Timer setting.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Printer Settings.
❏ Disable the Power Off If Inactive and Power Off If Disconnected settings.
❏ Disable the Power Off Timer setting.
>
The Printer Does Not Work as Expected
button for a little longer.
button for a little longer. If you still cannot turn off the printer, unplug the power cord.
>
The Printer Does Not Turn On or Off
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P
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