Warranty - Siemens SITRANS FC620 Operating Instructions Manual

3 Warranty

Please contact the Siemens sales organization if the device needs to be
repaired.
The warranty terms for this device are described in the quotation.
If a defect for which Siemens is responsible occurs in the device during the warranty
period, Siemens will repair that defect at its own cost.
If you believe that the device is defective, please contact us and provide a detailed
description of the problem. Please also tell us how long the defect has already occurred
and list the order code and serial number. Additional information, such as drawings,
simplifies the identification of the cause and repair of the defect.
Based on our test results, we determine whether the device can be repaired at Siemens'
expense or at the expense of the customer. If, for example, the Siemens calibration
device for the water flow rate confirms a deviation of the output signal from the stated
flow rate accuracy of the device, the device is deemed defective.
The warranty does not apply in the following cases:
▪ If the adhesion, blockage, deposit, abrasion or corrosion is the result of the device's
actual use.
▪ If the device is mechanically damaged through solids in the fluid, hydraulic shock, or
similar influences.
▪ If the instructions in the corresponding Operating Instructions or Reference Manual
that must be met have not been followed.
▪ In case of problems, errors or damage that result from unprofessional installation by
the customer, for example due to insufficient tightness of the pipe fittings.
▪ In case of problems, errors or damage that result from operation, handling or storage
in rough ambient conditions that are beyond the specifications of the device.
▪ In case of problems, errors or damage that result from unprofessional or insufficient
maintenance by the customer, for example, if water or foreign particles enter the
device due to opening the device cover.
▪ In case of problems, errors or damage that result from use or from performing
maintenance work on the device in a location other than the installation location
specified by Siemens.
▪ In case of problems, errors or damage that result from modification or repair work that
was not performed by Siemens or by a person authorized by Siemens.
▪ In case of problems, errors or damage that result from unprofessional installation, if
the location of the device has been changed.
▪ In case of problems, errors or damage that result from external factors, such as other
devices that are connected to this device.
▪ In case of problems, errors or damage that result from catastrophic external
influences, such as fire, earthquake, storm, flooding or lightning.
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