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The busy lamp field keys on the phone have two states:
• Line state: Line state shows the various states of the line, such as, idle,
ringing, and busy. This is indicated by the LED on the phone.
• Presence state: It shows the presence state of the user such as avail-
able, absent, in a meeting, busy, or not available. The presence state is
set by the team partner manually. This is indicated by the small circle on
the right side of the key on the phone.The green circle indicates the
team partner as available, grey as absent, yellow as in a meeting, red
as busy, and black as not available.
Note:
• The line state and the presence state are independent of each other.
The presence state does not change when the line state is idle or busy
(ringing, connected, or on hold).
• A busy lamp field can only be saved on the top softkeys and on the keys
of the expansion module.
• The expansion key module does not show image icons; it shows only
icons with the initial letters. On expansion key module, line state is rep-
resented by LED. The LED is off when idle, solid red when connected,
and flashing red when ringing.The presence state is represented by the
LCD on the display.
The following table shows the line state of a busy lamp field key, and the
corresponding LED behavior.
Busy lamp field key line state
Idle
Ringing
Connected
On hold
The following table shows the softkey icons and the presence state of the
user on a busy lamp field key.
Softkey Icon
Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/2.0 – R6.0 – 06.2018
LED behavior
Off
Fast flashing red
Solid red
Solid red
Presence on busy lamp field key
Available
Absent
Meeting
Phoning
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