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Operator phone
Operator phone
The operator phone is your company's phone nerve centre. Incoming
external calls and internal calls are routed to this phone through sev-
eral physical lines. Thus, several calls can arrive simultaneously on
an operator phone.
Your phone becomes an operator phone if your system administrator
has defined the phone in the system as an operator phone and has
configured some operator keys on it. You can make changes in the
operator-key configuration settings (such as background color, ring
delay, and call list check box) and use your phone as an operator
phone with specific features. For more information about how to add
and set the operator phone keys, see the section "Adding and setting
the operator phone keys", page 103.
Operator keys
Once your phone is configured as an operator phone, the system adminis-
trator also configures some operator keys on the phone. You can make
changes in some of the characteristics of the operator-key configuration by
logging in to the Self Service Portal. External and internal calls are sig-
naled dynamically and acoustically with the pre-defined melody on the
operator keys (see the chapter "Operator queue", page 103). Operator
keys can be used to:
• answer external and internal calls and put them through
• make external calls
• display the call information such as caller's name, number, or both; des-
tination name, number, or both.
The operator key uses the following fields for displaying information:
• Icon: The icon shows the state of the call.
• Caller's name / number: The caller's name if known is displayed here.
Otherwise, the caller's number is displayed.
• More information: Additional information about the call is displayed
here. More information can be accessed by toggling the right arrow in
the lower part of the operator key.
Note:
Each operator key is equivalent to two top softkeys. That means two soft-
keys appear in the same color as one rectangular key. The upper part soft-
key displays an icon that shows the state of the call, and the name, or
number of the caller. The lower part softkey displays additional information
about the call.
102
Mitel 6867 SIP / Mitel 6869 SIP
eud-1664/2.0 – R6.0 – 06.2018
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