Welcome... Welcome... Welcome to the user's guide for the desk phones Mitel 6867 SIP and Mitel 6869 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further...
Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
• An announcement will be indicated on all phones which support announcements. • Fast take (*88) allows you to take a call from one phone on another. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Refer to the Self Service Portal online help for further information on a specific topic. Contact your system administrator to access to the Self Service Portal. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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• Redial list Using the phone number last dialled Redial key Mitel 6867 SIP: 2 line keys. A total of 9 lines are Line keys L1 to L2 with available. Mitel 6869 SIP: 2 line keys. A total of 12 lines are available.
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24 functions or call numbers, or (Mitel 6869 SIP) which are automatically configured by the MiVoice Office 400 communication system with context- dependent functions. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Use the headset connection for headsets only. Connecting another device may cause dam- age to your phone and void your warranty. The Mitel 6867 SIP and Mitel 6869 SIP phones have removable key caps. Note: If you change the position of a function on your phone, you can change the function to the corresponding function key using the Self Service Portal.
• Data/voice encryption • Voice Mail mode: Recording not allowed Voice Mail mode: Recording allowed Option key Language Status Time and Date • Settings • Time zone • Set date/time Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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• Phone lock Audio • Audio mode • Headset • Ring Tones • Tone set Display Restart Dialpad • Speeddial Presence state Available (default) Meeting Absent Busy Not available Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
A menu can have several sub-menus. Press the suggested softkey or selection key to access the sub-menu or the selection of possible editing options, or to carry out the action. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Call number, function, busy lamp field. A busy lamp field can only be saved on function keys T1 to T20 (Mitel 6867 SIP) or function keys T1 to T40 (Mitel 6869 SIP). The key configuration is not made directly on the phone. Available settings for the key configuration: •...
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Keys, display and menu guidance Function key Mitel 6869 SIP Mitel 6869 SIP if logged in as free seat- ing phone Empty Empty Key T1-T20 System menu System menu Key S1 Phone book: System Free seating: Log in/out Key S2...
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• User free (busy lamp field) User is being called Flashes fast (Busy lamp field) • Function is activated • User busy (busy lamp field) Call lists key: State Description Missed calls Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on your phone. The Mitel M680 has the following properties: • 16 configurable keys. Three expansion key modules would then give you an additional 48 configurable keys.
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The Mitel M685 has the following properties: • Coloured touchscreen • 3 key levels of 28 configurable keys each (84 configurable keys in total). Three Mitel M685 would therefore give you an additional 252 configur- able keys. • Each key has an LED for visual signalling.
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– QWERTZ (Mitel K680 QZ), – AZERTY (Mitel K680 AY). • The phone supplies power to the keyboard. Mitel K680 settings in the menu are only available if a Mitel K680 is con- Note: nected. Pressing a letter on Mitel K680: Press any letter.
2. Cut out the labels according to the crop marks. 3. Remove the cover and insert the label into the recess. 4. Re-insert the cover into the recesses on the keypad. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Ignore ➔ The connection is rejected and, depending on the system configuration, the caller either hears the busy tone or is forwarded to a preconfigured destination. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Enter a phone number in call preparation. Incorrectly entered characters can be deleted using the softkey or with the Back navigation key to the right. Pick up the handset or press the softkey. Dial Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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• The search function is not affected by upper/lower case and special characters. • To find out how to search using the Mitel K680 keypad, see chapter "Keypad Mitel K680", page 24. • More information on the phone books can be found in the chapter "Phone book management", page 81.
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"Editing options for the call list", page 65. The call lists can be operated via the call list key, the redial key, the system menu, or a function key (see "Configuring keys", page 86). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
2. Press the desired configurable key. ➔ The phone number is dialled. Using your phone in handsfree mode: Press the desired configurable key. ➔ The phone number is dialled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Dialling with the line key You want to make a call via a line key. Mitel 6867 SIP: You can make a call via a line key. Your phone is equipped with two dedicated line keys with LED (L1, L2). Your system administrator can set up to seven additional line keys (making a total of nine).
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Phoning Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room. You can activate another Mitel phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
Phoning Private call with PIN You want to make a private call on your phone or on another Mitel phone. With the aid of your PIN you can use any phone to make an external call with your own personal settings, even if that phone is locked for external calls.
Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation. Pick up the handset or press the softkey. Dial You cannot delete a callback request. Note: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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LED on the line key flashes. Take back the call party on hold: Press the Hold key, the flashing line key or the Pick ➔ The call is active again. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Brokering is pos- sible with both internal and external users. You can also broker between conference parties as a group and an enquiry call party. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
• You can change the procedure by first starting an enquiry call before you set up a conference. Leaving a conference call: Put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Recall: If the other party does not answer, the call comes back to your phone. You can change the procedure by first starting an enquiry call before call transfer. Note: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Picking up your own call (you are in an active call): Press the function key for Take. ➔ After a brief moment, you are connected with the caller on another phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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➔ The user group is alerted to the announcement by two short tones on the loudspeaker. The one-sided connection is made, you can talk. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
You are on the phone with whoever started the announcement. Note: If the announcement was started to the group, all other recipients of the announcement will be excluded. Stop announcement: Press the End key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
• You cannot record a conversation involving more than two call parties (enquiry call, conference). The recording is automatically stopped if you park your call party or put him on hold. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Your system administrator must enable this function in the MiVoice Office 400 communication system. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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2. Enter the call number of the user you want as per the key configuration. ➔ The intrusion tone indicates that the function has been activated. ➔ If the user has blocked intrusion, connection set up will be cancelled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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If the user has blocked intrusion, connection set up will be cancelled. Answering silent intrusion: There are neither display nor sound signals on your phone to indicate silent intrusion. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
A list of your routings is displayed. Select the call routing you want and confirm with the softkey. Activate ➔ The selected routing is activated and another is deactivated. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Activating/deactivating ring alone Press the function key for Ring Alone on/off. ➔ Function is activated/deactivated, LED on the function key is switched on/off. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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The following options are available: You have to enter or change the time in the Self Service Portal. Menu Description Activate appointment call on a one-off basis. Single appointment call on/off Activate appointment call permanently Repeat appointment call on/off Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
• You can only log on once to a Free Seating phone. The moment you log in to another free seating phone, you are automatically logged off the original phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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The user is automatically routed to the preconfigured hotline destina- tion number stored in the MiVoice Office 400 communication system. The person responsible answers the call and is connected with the user seek- ing help. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Phoning Alarm cancellation delay: Your system administrator can set a delay (0- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hot- line destination number.
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When this function is on, the phone only rings once. Discreet ring on/off For further information, please see "Activating dis- creet ring", page 48. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Direct access to the (see chapter "Activating Personal call routing Routing personal call routing", page 51). menu Activate/deactivate call routing profile (under the one Personal call routing number user concept). on/off Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Switch group x, position 2 switch groups (with two switch positions). Switch group x, position 3 Call forwarding to your phone is not allowed. Call forwarding protection on/off Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Voice mail menu Voice Mail You system administrator creates customer-specific Run XML function XML services (weather report, stock exchange, etc.) which you can use on your SIP phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Operation of the presence status is available via the system menu, a func- tion key (see chapter "Configuring keys", page 86), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 8). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
The absence information is an integral part of a presence profile. All the relevant configuration possibilities can be found in chapter "Configuring keys", page 86. If your Outlook calendar is not synchronised via Mitel Open Interfaces Note: Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
The following call forwarding options are available for selection: Menu Description No call forwarding No CFU is carried out. (Call forwarding off) Always call forwarding, Incoming calls are automatically forwarded to another (Always destination. (CFU)) Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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You can also enter the call number of the user you want manually or find it in a Note: call list. Deactivate call forwarding: Call forwarding unconditional can be deactivated via: > > for- Menu Forwarding warding variant Forwarding off. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Press the call list key. 1. Scroll to the call list you want and press the softkey. Select 2. Scroll through the list until the user you want is displayed. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Operation of the voice messages is available via the system menu, a func- tion key (see chapter "Configuring keys", page 86), or the Self Service Por- tal (see chapter "MiVoice Office 400 Self Service Portal", page 8). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
You will get the same information by pressing the info key followed by the required busy lamp field key (not possible if the busy lamp field key is saved to a key on a Mitel M680 or Mitel M685 expansion key module. Mitel 6867 SIP / Mitel 6869 SIP...
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• A busy lamp field can only be saved on function keys T1 to T20 (Mitel 6867 SIP) or function keys T1 to T40 (Mitel 6869 SIP). Check presence status: 1. Press the info key.
KT line key, your system administrator will also set up a personal line on which you can make your personal calls. KT lines are only possible on function keys T1 to T20 (Mitel 6867 SIP) or T1 to T40 (Mitel 6869 SIP).
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Press a free KT line key. ➔ The LED on the KT line key lights up. KT line is selected. Pick up the handset. ➔ The phone number is dialled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
This function must be saved to a configurable function key with Self Service Portal (see chapter "Configuring or deleting a key assignment", page 88). For further information, please refer to the product-specific OpenCount user guides on our website (www.mitel.com) or contact our system admin- istrator. Activating/deactivating PIN call:...
Put the handset on-hook. ➔ The function is activated/deactivated. The default PIN setting ‘0000’ is not accepted (for more information on the PIN, Note: see chapter "Changing the PIN", page 79). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Set the desired brightness level using the horizontal navigation key and confirm with the softkey. Save Setting the duration for brightness: Enter the time in seconds in the input field and confirm with the softkey. Save Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Suppress ring tone. Country-specific ring tone settings. This menu is set by Tone set your system administrator. Setting the ring: Press the Option key. Scroll to Audio. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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DHSG headset. To find out how to make phone calls with the headset, refer to "Using a Note: headset", page 32. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
The settings for the time and date are made by your system administrator. The following chapter is thus intended for your system administrator or technician, who will then set the time and date for you. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Personalizing your phone As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
• If you change your user PIN in the Self Service Portal, it will be valid for all your phones in the one number user concept (see "One number user concept", page 7). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
• Confirming new settings. Press the Option key. 1. Scroll to and confirm with the selection key. Restart 2. Answer the security question with Yes. ➔ The phone is restarted. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
With the help of quickdial and dialling by name in the system phone book, you can search for and call both a contact in the MiVoice Office 400 com- munication system and in your private phone book. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialling by name) does not search in the local phone book.
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Mode 2. Select the mode you want and confirm with the softkey. Select Activating the voice mail greeting: Select the greeting you want and press the softkey. Select Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
A call is forwarded to voice mail. The greeting to be Voice Mail played can be configured with voice mail greeting. Activate the greeting you want. Voice mail greeting: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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1. Select the presence profile you want and press the softkey. Modify 2. Select the setting you want and press the softkey. Modify 3. Make the changes and confirm with the softkey. Select Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Configure a key with your team partner's Busy lamp field call numbers. Team keys are only possible on function keys T1 to T20 (Mitel 6867 SIP) or T1 to T40 (Mitel 6869 SIP). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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KT line in the Self Service Portal. KT lines are only possible on function keys T1 to T20 (Mitel 6867 SIP) or T1 to T40 (Mitel 6869 SIP). For more informa- tion on KT line keys, please refer to "Line key on a key telephone", page 69.
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An overview of the available functions can be found in the chapter "Over- view of available functions", page 56. A key that you have configured locally on your phone cannot be displayed Note: or overwritten over the Self Service Portal. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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Calling the call number of a busy lamp field key: Press the function key for <Busy lamp field>. ➔ The call number of the busy lamp field key is called. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information. These and all other user documents are available for download from the Mitel DocFinder Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.1 – R4.0 – 07.2015...
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• When handing over your product to others, make sure you enclose the relevant user information. Trademarks Mitel® is a registered trademark of Mitel Networks Corporation. All other trademarks, product names and logos are trademarks or regis- tered trademarks of their respective proprietors.
(1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Product and safety information After Warranty Service Mitel offers ongoing repair and support for this product. If you are not oth- erwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service pro- vides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge.
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