IBM System x3800 Manual page 43

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8865," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
00019503 Processor 3 is not functioning; check VRM
and processor LEDs.
00019504 Processor 4 is not functioning; check VRM
and processor LEDs.
00019701 Processor 1 failed BIST.
Action
1. Reseat the following components:
a. Microprocessor tray
b. VRM 3
c. (Trained service technician only)
Microprocessor 3
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. VRM 3
b. (Trained service technician only)
Microprocessor 3
c. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. Microprocessor tray
b. VRM 4
c. (Trained service technician only)
Microprocessor 4
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. VRM 4
b. (Trained service technician only)
Microprocessor 4
c. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 1
b. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only)
Microprocessor tray
27
Chapter 2. Diagnostics