IBM System x3800 Manual page 96

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8865," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
089-xxx-0nn Failed microprocessor test, where
nn=APIC ID.
APIC ID
00, 01
06, 07
10, 11
16, 17
155-xxx-xxx Failed Active Memory
166-051-000 System Management: Failed. Unable to
communicate with ASM. It may be busy.
Run the test again.
166-060-000 System Management: Failed. Unable to
communicate with ASM. It may be busy.
Run the test again.
80
IBM System x3800 Type 8865: Problem Determination and Service Guide
Microprocessor
1
2
3
4
™
latch test.
Action
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor nn
b. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor nn
b. (Trained service technician only)
Microprocessor tray
1. Reseat the memory card.
2. Replace the memory card.
1. Update the firmware (BIOS, service processor,
and diagnostics; see "Updating the firmware" on
page 157).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.
1. Update the firmware (BIOS, service processor,
and diagnostics; see "Updating the firmware" on
page 157).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect the
power cords, and retry.
5. Reseat the Remote Supervisor Adapter II
SlimLine.
6. Replace the Remote Supervisor Adapter II
SlimLine.