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Troubleshooting tables
The following tables list problem symptoms and suggested solutions. See the
Problem Determination and Service Guide on the IBM xSeries Documentation CD
for more detailed troubleshooting information. If you cannot find the problem in
these charts, run the diagnostic programs. If you have run the diagnostic programs,
or if running the tests does not diagnose the problem, call for service.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
CD or DVD drive problems
The CD or DVD drive is not
recognized.
A CD or DVD is not working
correctly.
The CD or DVD drive tray is not
working.
General problems
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Hard disk drive problems
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk test).
The server stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
40
IBM xSeries 260 Type 8865: Installation Guide
Action
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
c. I/O board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Action
Remove the drive indicated on the diagnostic tests; then, run the hard disk drive
diagnostic test again. If the remaining drives are recognized, replace the drive that
you removed with a new one.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
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