Error Logs - IBM System x3800 Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8865," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Beep code
Two long and two short
beeps
No-beep symptoms
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8865," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
No-beep symptom
No beeps occur, and the
system operates
correctly.
No beeps occur after
successful completion of
POST.
No beeps occur, and
there is no video.

Error logs

The POST error log contains the three most recent error codes and messages that
were generated during POST. The BMC log and the system-error log contain
messages that were generated during POST and all system status messages from
the service processor.
The following illustration shows an example of a BMC log entry.
18
IBM System x3800 Type 8865: Problem Determination and Service Guide
Description
Card error.
Description
The power-on status is Disabled.
Action
1. Reseat the following components:
a. Microprocessor tray
b. I/O board
2. Replace the following components one at a
time, in the order shown, restarting the
server each time:
a. (Trained service technician only)
Microprocessor tray
b. I/O board
Action
1. Reseat the Operator information panel
ribbon cable.
2. Replace the operator information panel.
1. Run the Configuration/Setup Utility program
and select Start Options; then, set
Power-On Status to Enable.
2. Reseat the operator information panel
ribbon cable.
3. Replace the operator information panel.
See "Solving undetermined problems" on page
104.