Enerzone Product Warranty - Enerzone EB00032 Installation And Operation Manual

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This document sets out the express warranties that apply in respect of Enerzone products purchased in Australia.

For Enerzone products purchased in Australia, the express warranties in this document are provided by My Fireplace

Australia Pty Limited of Factory 2, 5-7 Hogan Court, Pakenham, Victoria 3810 (phone number 03 59 415 008).

1. Enerzone express warranty

Subject to the exclusions in section 2, we warrant under this express warranty that the below parts will be free from

defects of materials or workmanship for the periods specified below (with each of the below periods commencing on

the date the Enerzone product was purchased by you as a brand new product from a retailer located in Australia):

DESCRIPTION

Combustion chamber (welds only), castings, convector air-mate,

surrounds and heat shields, ash drawer, steel legs, pedestal and trims

(aluminium extrusions).

Secondary air tubes*, stainless steel firebox components, C-Cast

baffle* and vermiculite baffle*.

Ceramic glass (thermal breakage only*), plating* (defective

manufacture), carbon steel firebox components, glass retainers,

handle assembly, blowers, heat sensors, switches, rheostat, wiring

and other controls, paint (peeling), gasket, insulation, firebricks and

ceramic fibre blankets.

*Picture may be required.

This express warranty is personal to the first person who acquires an Enerzone product from the relevant retailer and

claims under this warranty cannot be made by anyone other than this person.

The benefits conferred by this express warranty are in addition to the Consumer Guarantees referred to in section 3

and any other statutory rights you may have under the Australian Consumer Law and/or other applicable laws.

2. Warranty exclusions

This express warranty does not apply where:

(a) the Enerzone product has been installed, used or operated otherwise than in accordance with the product

manual or other similar documentation provided to you with the Enerzone product;

(b) the Enerzone product requires repairs due to damage resulting from accident, misuse, incorrect installation,

cleaning or maintenance, unauthorized modification, tampering or unauthorized repairs by any persons, use

of defective or incompatible accessories or exposure to abnormally corrosive conditions;

(c)

the defective part relates to a consumable part of the Enerzone product which require routine replacement;

(d) you are unable to provide us with reasonable proof of purchase for the Enerzone product;

(e) the breakdown occurs after the expiry of the express warranty period set out in section 1; or

(f)

the Enerzone product was not purchased in Australia as a brand new product.

3. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a

replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure

does not amount to a major failure.

Solution 3.4 Installation and Operation Manual