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4. How to make a claim
You may make a claim under this warranty by visiting our website (www.myfireplaceaustralia.com.au), contacting our
customer care line (03 59 415 008) or visiting our office at the address mentioned before.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than 14 days after you first become aware of the
breakdown;
(b) provide us with the Enerzone product serial number;
(c)
provide us with reasonable proof of purchase for the Enerzone product; and
(d) if required by us, provide us (or any person nominated by us) with access to the premises at which the
Enerzone product is located at times nominated by us (so that we can inspect the product).
5. Warranty claims
If you make a valid claim under a parts and labour warranty and none of the exclusions set out in section 2 apply, we
will, at our election, either:
(a) repair the relevant part of the Enerzone product; or
(b) replace the relevant part of the Enerzone product with a product of identical specification (or where the
product is superseded or no longer in stock, with a product of as close a specification as possible).
We will also arrange for the relevant repaired or replacement part to be installed at no charge to you, if still covered
by our labour warranty.
If you make a valid claim under a parts only warranty and none of the exclusions set out in section 2 apply, we will, at
our election, repair or replace the relevant part. You acknowledge that installation is not covered under a warranty;
however, we may, for a fee, install the repaired or replacement part for you. We will, on request, provide you with a
quote for the installation of the repaired or replacement part.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
Enerzone products are designed and supplied for normal domestic use. We will not be liable to you under this
warranty for business loss or damage of any kind whatsoever.
6. Costs of warranty claim
When you make a claim under this warranty, a My Fireplace Australia authorized repairer may need to attend your
premises to inspect the product. We may charge you a service call fee if a repairer is required to travel more than 30
kilometers from My Fireplace Australia office to your location. You may obtain details on the location of our service
centres and our service call fees by visiting our website (www.myfireplaceaustralia.com.au) or calling our customer
care line (03 59 415 008).
250, de Copenhague, Saint-Augustin-de-Desmaures (Quebec), Canada G3A 2H3
After-sale service: 418-908-8002
52
Manufactured by:
STOVE BUILDER INTERNATIONAL INC.
E-mail:
Distributed by:
My Fireplace Australia Pty Limited
Factory 2, 5-7 Hogan Court, Pakenham, Victoria 3810
Phone number 03 59 415 008
www.myfireplaceaustralia.com.au
tech@sbi-international.com
Solution 3.4 Installation and Operation Manual
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