HP VISUALIZE A6034 User Manual page 177

Service Covers
Technical Basic
Phone assistance for
support Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
Lifeline Basic
phone assistance for
support Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
HP Network Advanced
Phone-in remote
support technical
support for
multivendor
networked
environments.
Service Technical
Contracts Support.
Chapter 4
Hewlett-Packard Support and Information Services
Period Response
covered time
First year. Business
hours.
After first Business
year. hours.
Annual Business
contract. hours:
24-hour/
7-day
service
also
available.
Customer As
defined. required.
Fee When
available
No At time of
charge. purchase.
Per- call Anytime
fee, after first
no time year.
limit.
Annual Anytime.
fee, or
minimum
fee per
incident.
Annual Anytime.
fee, or fee
per
incident.
Summary
Purchase
from
HP.
HP.
HP
Authorized
reseller.
Reseller
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