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Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
System Overview Overview Overview This manual provides detailed system specifications for the HP x4000 Workstation. This chapter: • Introduces the system’s internal and external features • Lists the system’s specifications and characteristic data • Provides a summary of the available documentation Chapter 1 This manual downloaded from http://www.manualowl.com...
System Overview HP x4000 Workstation Feature Set HP x4000 Workstation Feature Set The following table provides an overview of the x4000 Workstation feature set. Feature Description System Board • Eight-layer extended ATX form-factor • Single-sided • Four power/ground layers • Four signal layers...
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System Overview HP x4000 Workstation Feature Set Feature Description Rambus Memory on Plugs into the system board and supports: Memory Expander • 400 MHz operation delivering up to 3.2 GB/s memory Card (MEC) bandwidth using two expansion channels operating in lock step •...
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System Overview HP x4000 Workstation Feature Set Feature Description Super I/O Chip The Nation PC87366 chip supports: • Two 9-pin, RS-232 serial ports • One ECP/EPP parallel port • One IDE floppy controller • PS2 Keyboard • PS2 Mouse IDE/ATA Controllers Primary and secondary IDE controllers upport DMA transfers for up to four devices.
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System Overview HP x4000 Workstation Feature Set Feature Description Audio On-board audio is provided by an Analog Devices AD1885 CODEC (AC97) and supports three rear panel jacks for: • Headphone/Line out (output) on the rear panel • Line-in (input) on the rear panel •...
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System Overview HP x4000 Workstation Feature Set Feature Description Rear Panel • SCSI Ultra Wide Connectors • PS2 Mouse (External) • PS2 Keyboard • 25-pin parallel • 9-pin serial (two, buffered) • Dual USB connectors • LAN • Audio: — Input Line jack (3.5 mm) —...
System Overview Internal and External Components Internal and External Components Figure 1-1, Figure 1-2, and Figure 1-3 and show the front, side, and rear views of the HP x4000 Workstation. Figure 1-1 Front View Front access bays: - three 5 1/4-inch drive bays...
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System Overview Internal and External Components Figure 1-2 Side View with Cover Removed Power Supply Spare mounting rails: - Narrow green rails for 5.25-inch Rear Chassis - Wide black rails for 3.5-inch Chassis Beam Assembly Hard Disk Drive Cage (holds two hard disk drives) Chapter 1...
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System Overview Internal and External Components Figure 1-3 Rear View Power HP Master Key Lock SCSI Mouse Keyboard Dual USB Serial port A Parallel port Serial port B Line Out(headphone) Line In Microphone Monitor Chapter 1 This manual downloaded from http://www.manualowl.com...
System Overview HP x4000 Control Panel HP x4000 Control Panel The Workstation’s control panel shown in Figure 1-4 has the following features: • Power On/Off button: Press to start the Workstation. You can wake the Workstation from Hibernate or Stand By mode by pressing this button for less than four seconds.
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System Overview HP x4000 Control Panel • Diag LEDs: These four LEDs can be off, green, yellow, or red. The color pattern lets you diagnose problems with your Workstation. For more information, see “Understanding the Diag LEDs” on page 212.
System Overview Internal Features Internal Features The core architecture of the HP x4000 Workstation consists of: • Intel 860 Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH2) • PCI 64-bit Hub (P64H) • 400 MHz (quad-pumped and 100MHz) front side bus and dp Xeon processors •...
System Overview Documentation Documentation The following table lists the documentation available for the HP x4000 Workstation. The printed documents were packaged with your Workstation. Some of the documents are available in PDF format at www.hp.com/workstations/support Title Printed? Part Numbers HP x4000 Workstation...
The following sections describe the system board: • “System Board Component Layout” on page 27 • “System Chipset” on page 30 • “Expansion Card Slots” on page 35 Figure 2-1 shows the x4000 Workstation system board: Figure 2-1 x4000 Workstation System Board Internal SCSI...
System Board System Board Component Layout System Board Component Layout Figure 2-2 shows where the chips and connectors reside on the system board. Figure 2-2 System Board Diagram Chapter 2 This manual downloaded from http://www.manualowl.com...
If the problem persists, replace the system board. Architectural Diagram Figure 2-3 enumerates the x4000 system board features: 1. One or two dp Xeon processors 2. Intel 860 memory controller hub (MCH) 3. Memory expansion card 4.
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System Board System Board Component Layout 6. Two 3.3V, 66 MHz, 64-bit PCI slots 7. Three 5V, 33 MHz, 32-bit PCI slots 8. One 1.5 V signaling level AGP Pro 110 4X slot 9. National PC87366 Super I/P with connections to: -floppy device -two 9-pin RS232 connectors serial ports -25-pin ECP/EPP parallel port...
• a 32-bit, 33 MHz PCI bus with embedded LAN and three 5 V PCI slots • Two ATA100 IDE Controllers, which support DMA transfers rates for up to four devices The IDE/ATA interface on the x4000 is provided primarily for use with optical devices Chapter 2 This manual downloaded from http://www.manualowl.com...
System Board System Chipset NOTE The x4000 Workstation is optimized for use with SCSI hard disk drives. IDE hard disk drives are not tested or recommended in the x4000. • Two external USB ports which are USB 1.1 compliant ports with over-current protection and support for wake up from S1 (sleep) state (USB mouse and keyboard are not supported).
System Board System Chipset SCSI Controller Chip (LSI SYM43C1010R) The SCSI chip is a 64 bit/66 MHz PCI DMA bus master device. It includes 2 Ultra160 SCSI controllers, each with it's own independent channel. One channel is connected via ribbon cable to up to two internal SCSI devices.
Voltage dividers are provided on the line-in and CD-ROM inputs to meet PC99 specification requirements. Hardware Management Controller Chips The x4000 Workstation is monitored and managed by two chips on the SMBUS; • The Qlogic Zircon Lite micro-controller drives the Diag LEDs and the Power Button LED on the control panel.
System Board System Chipset Clocks Table 2-1 describes the clocks used in the x4000 Workstation. Table 2-1 Clocks Name Description System A CK00-compliant clock synthesizer in a single CKx_SKS clock chip creates the main system clocks using a 14.318 MHz parallel mode crystal reference.
System Board Expansion Card Slots Expansion Card Slots The x4000 expansion card slots are described in the following sections: • “Peripheral Component Interconnect (PCI) Slots” on page 35 • “Accelerated Graphics Port (AGP) Slot” on page 36 • “System Memory and Processors” on page 37 Peripheral Component Interconnect (PCI) Slots The x4000 system board has five PCI slots available:...
System Board Expansion Card Slots Accelerated Graphics Port (AGP) Slot The 1.5 V, AGP Pro 110 4X slot provides graphics performance for high-end graphics cards, combining AGP 4X bandwidth (data transfer rates as fast as 1056 MB/sec) with the ability to accept high-end graphics cards drawing up to 110 W of power.
System Memory and Processors Overview Overview This chapter contains information on the x4000: • “System Memory” on page 39 • “Processor” on page 41 Chapter 3 This manual downloaded from http://www.manualowl.com...
System Memory and Processors System Memory System Memory The main memory for the x4000 Workstation is not located on the system board. Instead, a Memory Expander Card (MEC) plugs into the system board and contains up to eight memory modules. PC800 Rambus In-Line Memory Modules (RIMMs) with Error Correction Code (ECC) are installed on the MEC in pairs.
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System Memory and Processors System Memory Figure 3-1 x4000 8-RIMM Memory Expander Card 2A (J6) 4B (J4) 1A (J5) 3B (J3) 4A (J8) 2B (J2) 3A (J7) 1B (J1) The eight-RIMM MEC uses two memory repeater hubs for RDRAM (MRH-R). Each MRH-R supports two Direct RDRAM channels with two RIMMs per channel.
System Memory and Processors Processor Processor The x4000 supports up to two Intel dp Xeon processors on a 400 MHz front side bus (quad-pumped 100 MHz frequency). Xeon processor features include: • L1 and L2 cache on die • L2 is 256 KB 8-way set associative •...
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System Memory and Processors Processor Chapter 3 This manual downloaded from http://www.manualowl.com...
Overview Overview This chapter contains information on: • “System BIOS” on page 45 • “HP Setup Program” on page 49 • “BIOS Beep Codes” on page 59 • “System Resources” on page 60 Chapter 4 This manual downloaded from http://www.manualowl.com...
System BIOS and Resources System BIOS System BIOS The HP x4000 Workstation BIOS is based on a Phoenix BIOS and is compliant with: • ACPI 1.0 • PCI 2.2 • PnP 1.0a • DMI 2.0 • WFM 2.0 • MPS 1.4 •...
System BIOS and Resources System BIOS Updating the System BIOS and Firmware You can download the latest system BIOS and firmware for the HP x4000 workstations from HP’s Web site at www.hp.com/workstations/support Instructions for downloading and updating the BIOS and firmware are posted on the download site and are included as a text file in the...
7. Replace the cover, and reconnect the power cord and data cables. 8. Turn on the Workstation. 9. When prompted, press to run Setup. See “Starting the HP Setup Program” on page 49 for more information about the Setup program. 10. Press .
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System BIOS and Resources System BIOS 5. Set switch on the system board to . See “System Board Switches” on page 28. 6. Insert the floppy disk into the floppy disk drive. 7. Reconnect the power cord, and turn on the Workstation. 8.
• set up the system Administrator and User passwords • change the system boot order • solve configuration problems HP recommends you note any changes you make to the system setup for later reference. Starting the HP Setup Program To start the Setup program: 1.
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System BIOS and Resources HP Setup Program • A band along the top displays the menus. For more information on the menus, see: — “Main Menu” on page 51 — “Advanced Menu” on page 52 — “Security Menu” on page 55 —...
System BIOS and Resources HP Setup Program Main Menu Table 4-1 describes the functions available in the Setup program Main menu. Table 4-1 Main Menu Field Description BIOS Version This field is view-only. It displays your current BIOS version. You can compare this to the most recent available BIOS located at www.hp.com/workstations/support...
System BIOS and Resources HP Setup Program Advanced Menu Table 4-2 describes the submenus available in the Setup program Advanced menu. Table 4-2 Advanced Menu Field Description Processors Displays the type and the speed of the processor(s) you have in your Workstation. You can change your processor speed in the field by...
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System BIOS and Resources HP Setup Program Table 4-2 Advanced Menu Field Description Integrated Lets you configure the settings for the SCSI SCSI controller and any attached SCSI devices. Controller Integrated SCSI: The integrated SCSI ASIC has two controllers and this enables or disables both at the same time.
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System BIOS and Resources HP Setup Program Table 4-2 Advanced Menu Field Description Integrated I/O Lets you configure both the integrated serial and Ports parallel ports. Serial port A, Serial port B, or Parallel Port: These fields contain three choices.
System BIOS and Resources HP Setup Program Security Menu Table 4-3 describes the fields available in the Setup program Security menu. Table 4-3 Security Menu Field Description Administrator This field is view-only. It tells you whether there is Password an Administrator password set.
System BIOS and Resources HP Setup Program Table 4-3 Security Menu Field Description Start from , unauthorized use of the hard disk drive Disabled Hard Disk to start the computer is prevented. (The drive is still Drive available for reading and writing data.)
System BIOS and Resources HP Setup Program Power Menu Table 4-4 describes the functions available in the Setup program Power menu. Table 4-4 Power Menu Field Description Remote Lets you enable remote power-on (wake-up) from Power-On devices and operating systems that support this feature.
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System BIOS and Resources HP Setup Program Table 4-5 Boot Menu Field Description Preferred If you have two video cards, this field allows you to Video choose which one to use during boot. Boot Device Lets you select the device boot order.
System BIOS and Resources BIOS Beep Codes BIOS Beep Codes If a terminal error occurs during POST, the system issues a beep code before attempting to display the error in the upper left corner of the screen. Beep codes are useful for identifying the error when the system is unable to display the error message.
System BIOS and Resources System Resources System Resources System resources consist of: • “PCI IRQ Lines” on page 60 • “IRQ Routing” on page 61 • “System Memory Map” on page 65 • “I/O Port Map (I/O Addresses Used by the System)” on page 65 •...
System BIOS and Resources System Resources IRQ Routing Figure 4-1 shows the IRQ graphical representation. Table 4-6 describes the routing shown in Figure 4-1. Figure 4-1 IRQ Diagram Chapter 4 This manual downloaded from http://www.manualowl.com...
System BIOS and Resources System Resources Table 4-6 IRQ Routing Table Device Interrupt ICH2 IRQ P64H IRQ 82550 LAN 53C1010R 53C1010R Zircon (All) Interrupt Controllers The system’s interrupt controller is equivalent in function to two 82C59 interrupt controllers. The following table shows how the interrupts are connected to the APIC controller.
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System BIOS and Resources System Resources I/O APIC Input IRQ Description INTIN15 IRQ15 ICH - Integrated IDE Controller (secondary) INTIN16 PCINTA INTIN17 PCINTB INTIN18 PCINTC INTIN19 PCINTD INTIN20 TFPC IRQ INTIN21 SCI IRQ INTIN22 connected INTIN23 ICH SMI (not used) Three major interrupt modes are available: •...
System BIOS and Resources System Resources System Memory Map Reserved memory that accessory boards use must reside in the area from C8000h to EFFFFh. 0000 0000 - 0000 03FF Real-mode IDT 0000 0400 - 0000 04FF BIOS data area 0000 0500 - 0009 FC00 Used by operating system 0009 FC00 - 0009 FFFF Extended BIOS data area...
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System BIOS and Resources System Resources address space is in the free area of the space reserved for accessory boards (100h to 3FFh). Default Values for Function I/O Address Ports 0000 - 0CF7 DMA controller 1 0020 - 0021 Master interrupt controller (8259) 002E - 002F Super I/O 0040 - 0043...
System BIOS and Resources System Resources Default Values for Function I/O Address Ports C000 - Power management I/O space and ACPI registers C100 - C10F SMBus I/O space DMA Channel Controllers The system permits only I/O-to-memory and memory-to-I/O transfers. The hardware configuration doesn’t allow I/O-to-I/O or memory-to-memory transfers.
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System BIOS and Resources System Resources Chapter 4 This manual downloaded from http://www.manualowl.com...
Hardware Management (Monitoring and Reporting) Overview Overview This chapter contains the following topics: • “General Firmware Information” on page 71 • “Hardware Monitoring” on page 72 • “Reporting” on page 77 • “Security” on page 79 Chapter 5 This manual downloaded from http://www.manualowl.com...
SEL. SEEPROM Organization There are three Atmel SEEPROMs attached to the main SMBUS for information storage. These contain the SEL, FRU, and HP NBA Tokens. The FRU stores the product model, serial number, and other chassis and system board information.
Hardware Management (Monitoring and Reporting) Hardware Monitoring Hardware Monitoring Built-in Self Test (BIST) Zircon Lite does a BIST after resetting and displays the result on the Diag LEDs (see “Understanding the Diag LEDs” on page 212) if an error occurs. The following items are checked: •...
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Hardware Management (Monitoring and Reporting) Hardware Monitoring Fan Speed and Control Fan tach speeds are given in revolutions per second. Multiply by 60 for Table 5-3 Fan and Speed Control Scan Sensor Sensor Signal Lower Upper Zircon Winbond Description Limit Limit CPU0FA P1FAN...
Hardware Management (Monitoring and Reporting) Hardware Monitoring Additional Sensors The SDR for Processor 0 includes three separate functions • presence detect • IERR • processor voltage mismatch Table 5-4 Additional Sensor Scans Sensor Sensor ID Signal Sensor Zircon Winbon Description Type d Pin CPU0...
Hardware Management (Monitoring and Reporting) Hardware Monitoring Chassis Intrusion Chassis intrusion is detected via the Winbond W83782D C_OPEN pin. There is an SDR (sensor data record) for the chassis intrusion event. If the hardware indicates an intrusion, the HMC clears the hardware latch in the Winbond, logs the event in the System Event Log (SEL), which is non-volatile storage, and sets the state of the NBA token for chassis intrusion based on the current chassis intrusion status.
• Set SEL Time • Reserve SEL Power Status LED The Power Status LED indicates the state of the system. See “HP x4000 Control Panel” on page 21. Error info has priority over power state info, when the computer is on.
Hardware Management (Monitoring and Reporting) Reporting Diag LEDs When a sensor indicates an error, the corresponding LED is turned on. See “Understanding the Diag LEDs” on page 212. In general, auto re-arm is used for sensors. That is, if a sensor threshold has been exceeded and the error is displayed on the LEDs, once the sensor drops below the threshold, the sensor is automatically re-armed so that if its reading rises up above the threshold again, it triggers...
HMC flash device. The BIOS and firmware flash utilities utilities are packaged together in the BIOS/firmware flash update package at www.hp.com/workstations/support BIOS Configuration Tokens Some CMOS tokens are backed up to NVRAM (serial eeprom). They can be modified by TopTools, and the BIOS is in charge of synchronization.
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Hardware Management (Monitoring and Reporting) Security Chapter 5 This manual downloaded from http://www.manualowl.com...
Power Specifications Power Delivery Power Delivery Figure 6-1 shows a block diagram of the overall power generation. Table 6-1 has a description of the signals given in Figure 6-1. Figure 6-1 Power Generation Diagram Chapter 6 This manual downloaded from http://www.manualowl.com...
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Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 12 VDIG Supplies power to the dc-to-dc converter that delivers power to the processor(s). 12 VIO Supplies power to: • fans • hard disk drive(s) • floppy disk drive •...
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Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 5 V Standby Supplies power to: • Diag LEDs • Network activity LED • Hard disk drive activity LED • Power LED • Local Area Network (LAN) connector • Universal Serial Bus (USB) connector •...
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Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 3.3 V Standby This supply is derived from the 5 VSB with a 1 A three terminal regulator. It is used by the LAN and the Intel 860 ICH2. 1.8 V Standby This supply is derived from the 5 VSB with a 1 A three terminal regulator.
Power Specifications Power Supply Power Supply Table 6-2 shows the voltage and current specifications for the power supplies. Total continuous output power does not exceed 465W. Table 6-2 Voltage and Current Specification +3.3 V +5 V +12 VDIG +12 VIO -12 V +5 VSB Voltage: Max...
Power Specifications Power Supply Power Supply Specifications Parameter Total Rating Maximum Maximum for AGP Pro 110 4X Slot PCI Slots Connector Extension Total Input voltage 100 V, 5 A — — — — and current 120 V, 4.2 A — —...
Power Specifications Power Supply Resetting the Power Supply If an overload triggers the power supply’s overload protection, all power is immediately cut. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload, and fix the problem. 3.
Power Specifications Power Saving and Ergonometry Power Saving and Ergonometry Depending on the operating system, the following power management modes are available: • Full on (S0) • Standby (S1) • Hibernate (S4) • Full off (S5) NOTE Windows NT 4.0 does not support S1 or S4. Using Power Management Power management lets you reduce the Workstation’s overall power consumption by slowing down the Workstation’s activity when it is idle.
Power Specifications Power Saving and Ergonometry To change your power management settings in Windows 2000: 1. Select Start > Settings > Control Panel 2. Double click on Power Options For more information on changing your power options, refer to your Windows 2000 documentation.
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Power Specifications Power Saving and Ergonometry Chapter 6 This manual downloaded from http://www.manualowl.com...
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Power Specifications Power Saving and Ergonometry Chapter 6 This manual downloaded from http://www.manualowl.com...
Connector Pin-Outs System Board Connectors System Board Connectors Figure 2-1 on page 26 shows the position of all the connectors on the system board. The pin-outs for these connectors are described in the following topics: • “Floppy Disk Drive Connector” on page 106 •...
Connector Pin-Outs System Board Connectors Serial Port Connectors Table 7-8 describes the serial connector. Table 7-8 Serial Port Connectors Signal Port A (J16) Port B (J18) SP1-1 SP2-1 SP1-2 SP2-2 SP1-3 SP2-3 SP1-4 SP2-4 SP1-6 SP2-6 SP1-7 SP2-7 SP1-8 SP2-8 SP1-9 SP2-9 Chapter 7...
Connector Pin-Outs System Board Connectors Keyboard and Mouse Connector Table 7-9 describes the keyboard and mouse connectors. Table 7-9 Keyboard and Mouse Connector Signal Signal KBDATOUT KBAUXPWR AUXCLKOUT KBAUXPWR KBCLKOUT AUXDATOUT Universal Serial Bus Connectors Table 7-10 describes the USB connector. Table 7-10 Universe Serial Bus Connector Signal...
Connector Pin-Outs System Board Connectors ATX Power Connector Table 7-12 and Table 7-13 describe the ATX power connectors. Table 7-12 ATX Power #1 Connector (J9C2) Signal Signal +3_3V +3_3V +3_3V +3_3V +3_3V 5VSBOUT -12V +12VIO +12VIO PWRGD0 PSON# FANM Table 7-13 ATX Power #2 Connector (J9J1) Signal Signal...
Connector Pin-Outs System Board Connectors LAN Connector Table 7-14 describes the LAN connector. Table 7-14 LAN Connector Signal Signal L2??? L2TDP L2ACTIVITY L2TDN L2SPEED2 L2RDP L2SPEEDLED L2RDN L2TXCTR Audio Connector Table 7-15 describes the audio connector. Table 7-15 Line In/Out Audio Connector (A1) Signal Signal AC97P20...
Connector Pin-Outs System Board Connectors CD Audio In Connector Table 7-16 describes the CD Audio In connector. Table 7-16 CD Audio In Connector (J21) Signal AC97P1 CD_GND CD_GND AC97P2 Microphone Connector Table 7-17 describes the microphone connector. Table 7-17 Microphone Connector (J22) Signal AC97P7 AC97P6...
Connector Pin-Outs System Board Connectors System Speaker Connector Table 7-18 describes the system speaker connector. Table 7-18 System Speaker Connector (J23) Signal GNDA_AUDIO Processor Fan Connectors Table 7-19 describes the processor fan connector. Table 7-19 Processor Fan Connectors Signal Processor 0 (J32) Processor 1 (J33) P1FAN1 P2FAN1...
Connector Pin-Outs System Board Connectors Table 7-20 Chassis Fan Connectors Signal Rear System PCI Fan (J35) Hard Disk Drive Fan (J34) Fan (J37) FAN1TACH FAN4TACH FAN5TACH Chassis Intrusion Connector Table 7-21 describes the chassis intrusion connector. Table 7-21 Chassis Intrusion Connector (J59) Signal CHASSIS_CBL# INTRU#...
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Connector Pin-Outs System Board Connectors Chapter 7 This manual downloaded from http://www.manualowl.com...
Mechanical Specifications System Fans and Air Flow System Fans and Air Flow The x4000 Workstation x4000 includes five fans: • one turbo-cooler heat sink fan for each of the processors • one system fan at the back of the chassis •...
Mechanical Specifications Environmental Specifications Environmental Specifications Environmental Specifications (System Processing Unit with Hard Disk) Storage Humidity 90% (relative, non-condensing) Operating Humidity 15% to 80% (relative, non-condensing) Storage Temperature C (-40 F) to 70 C (158 Operating Temperature C (41 F) to 35 C (95 Altitude •...
Hardware Components Graphics Cards Graphics Cards HP x4000 Workstation models provide installation and factory support for the following graphics cards: • Matrox Millennium G450 (for more information than is presented below, see http://www.matrox.com/mga/home.htm • NVIDIA Quadro2 MXR and Quadro2 Pro (for more information, see http://www.nvidia.com/Products.nsf...
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Hardware Components Graphics Cards — Easy multiple resolutions support — Simple dialog box positioning — Effortless multiple-window management • TV output (composite video and S-video, NTSC and PAL) via an optional cable from Matrox which connects to the second VGA port in place of a monitor •...
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Hardware Components Graphics Cards If the driver detects only one monitor, only the mono head settings are available in the driver configuration screens. Available Video Resolutions The number of supported colors is limited by the graphics device and the video memory. The resolution/color/refresh-rate combination is limited by a combination of the display driver, the graphics device, and the video memory.
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Hardware Components Graphics Cards The following table summarizes the maximum supported refresh rates. Maximum Refresh Rates (Hz) Aspect Ratio Resolution Main Display Second Display (360MHz (230MHz RAMDAC) RAMDAC) Traditional 640 x 480 4:3/5:4 aspect ratio 800 x 600 1024 x 768 1152 x 864 1280 x 1024 1600 x 1200...
Hardware Components Graphics Cards nVIDIA Quadro2 MXR Figure 9-2 shows the nVIDIA Quadro2 MXR graphics card. Figure 9-2 nVIDIA Quadro2 MXR Graphics Card Actual graphics card may differ from the one shown The NVIDIA Quadro2 MXR graphics card’s main features include: •...
Hardware Components Graphics Cards • 32-bit Z/Stencil buffer eliminates polygon-popping problems in high-polygon 3D imaging nVIDIA Quadro2 Pro Figure 9-3 shows the nVIDIA Quadro2 Pro graphics card. This card only supports one monitor: • Analog (VGA-Dsub connector) • LCD (DVI-D connector) The nVIDIA Quadro2 Pro graphics card’s main features include: •...
Hardware Components Graphics Cards NOTE For complete information on nVIDIA graphics cards, see http://www.nvidia.com/Products.nsf Fire GL2 and Fire GL4 Figure 9-4 shows the Fire GL2 graphics card. Figure 9-4 Fire GL2 Graphics Card The ATI Fire GL graphics cards’ main features include: Controller IBM Chipset: RC 1000 256-bit Graphics Rasterizer and GT1000 hardware geometry engine with integrated features including:...
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Hardware Components Graphics Cards Resolution • True color resolution up to 1920 x 1200, double-buffered and 24-bit, Z-buffered • Full scene anti-aliasing and dual displays (Fire GL4 only) 3D Performance • 27 million (29 million for Fire GL4) Triangles/second, G-Shaded, Z-buffered, non-Textured •...
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Hardware Components Graphics Cards • Supports 422 YUV & RGB Pixels • Two Triple Buffered, Video Overlays NOTE For complete information on FireGL graphics cards, see http://www.ati.com Chapter 9 This manual downloaded from http://www.manualowl.com...
Mass Storage Devices Mass Storage Devices You can find HP product numbers and replacement part numbers for mass storage devices in the x4000 Service Handbook on HP’s Web site at www.hp.com/workstations/support Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44 MB flexible disk drive.
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Hardware Components Mass Storage Devices Setting SCSI IDs for a Quantum Atlas Hard Disk Drive You must assign an unused SCSI ID to your hard disk drive. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. Table 9-2 SCSI ID Settings SCSI ID Used By...
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Hardware Components Mass Storage Devices Figure 9-5 28-Pin Jumper Block 28-Pin Jumper Block When viewed from the top side, pin 1 is on the bottom row, closest to the edge of the drive. Horizontal jumpers on the bottom row have no effect.
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Hardware Components Mass Storage Devices Table 9-3 Jumper Locations for Hard Drive SCSI ID Settings SCSI ID Jumper the following pins when indicated: Pins 1 - 2 Pins 3 - 4 Pins 5 - 6 Pins 7 - 8 Jumper Jumper Jumper Jumper...
Hardware Components Mass Storage Devices Optical Drives IDE 48X CD-ROM Drive The x4000 Workstation may have a 48X IDE CD-ROM drive, which features: • ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and...
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Mass Storage Devices 8X Video IDE DVD-ROM Drive The x4000 Workstation may have a DVD-ROM drive that features standard audio CD and CD-ROM playback. It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and Orange Book.
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Hardware Components Mass Storage Devices 12X IDE CD-Writer Plus Drive The x4000 Workstation may have a 12X IDE CD-RW drive that features: • Support for ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and...
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Hardware Components Mass Storage Devices Description MTBF 120,000 POH Interface E-IDE and ATAPI Chapter 9 This manual downloaded from http://www.manualowl.com...
Hardware Components Rear Panel Connectors Rear Panel Connectors Figure 9-6 shows the rear panel of the x4000 Workstation. Figure 9-6 x4000 Rear Panel Power HP Master Key Lock SCSI Mouse Keyboard Dual USB Serial port A Parallel port Serial port B...
Check your configuration every time you install, remove, or upgrade an accessory. For instructions on how to check your configuration using the HP Setup program, refer to the Getting Started Guide that came with your x4000 Workstation, or the HP x4000 Workstation Technical Reference Guide located at www.hp.com/workstations/support...
Installing or Replacing Parts and Accessories Cover and Front Bezel Cover and Front Bezel Removing the Left Side Cover WARNING For your safety, never remove the Workstation cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network. If a Power Protection Device is fitted to your Workstation, you must shut down your computer through the operating system, then remove the power cord before removing the Workstation’s cover.
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Installing or Replacing Parts and Accessories Cover and Front Bezel Figure 10-1 Removing the Cover Chapter 10 This manual downloaded from http://www.manualowl.com...
Installing or Replacing Parts and Accessories Cover and Front Bezel Removing the Front Bezel You only need to remove the front bezel when you are adding or removing devices in the 5.25-inch or 3.5-inch front drive bays. To remove the bezel: 1.
Installing or Replacing Parts and Accessories Cover and Front Bezel Replacing the Cover and Front Bezel To replace the cover and front bezel: 1. Ensure that all internal cables are properly connected and safely routed. 2. If necessary, replace the front bezel: a.
Installing or Replacing Parts and Accessories Hard Disk Drive Cage Hard Disk Drive Cage Opening the Hard Disk Drive Cage To open the cage (Figure 10-3): 1. Disconnect the SCSI cable(s) and power cable(s) from the hard disk drive(s). CAUTION Do not rotate the cage before you disconnect the cables.
Installing or Replacing Parts and Accessories Hard Disk Drive Cage Figure 10-3 Hard Disk Drive Cage Screws for installing a second Step 2 hard disk drive Upper Bay Lower Bay Hard Disk Drive Cage Clip Closing and Securing the Hard Disk Drive Cage CAUTION Clear all cables from the area where the hard disk drive cage rests on the chassis beam assembly.
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Installing or Replacing Parts and Accessories Hard Disk Drive Cage 3. If it is not already attached, connect the SCSI cable to the system board internal SCSI connector as shown in Figure 10-4. Figure 10-4 Internal SCSI Connector and Cable SCSI cable connected to internal SCSI...
Installing or Replacing Parts and Accessories Chassis Beam Assembly Chassis Beam Assembly Before you can access many of the components inside your Workstation, you must remove the chassis beam assembly. Removing the Chassis Beam Assembly To remove the chassis beam assembly: 1.
Installing or Replacing Parts and Accessories Chassis Beam Assembly Installing the Chassis Beam Assembly To install the chassis beam assembly: 1. Hook the chassis beam assembly to the left side of the chassis and rotate it down over the MEC and the graphics card making sure the MEC and graphics card retainer clips are centered on the cards as shown in Figure 10-6 and Figure 10-7.
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Installing or Replacing Parts and Accessories Chassis Beam Assembly 3. If your graphics card does not have a separate graphics card retainer beam, you must secure the graphics card by engaging the Universal Retainer piece (see Figure 10-7). NOTE Not all systems use the chassis beam assembly Universal Retainer piece to hold the graphics card in place.
Installing or Replacing Parts and Accessories Memory Expander Card (MEC) Memory Expander Card (MEC) Removing the MEC To remove the MEC: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
Installing or Replacing Parts and Accessories Memory Expander Card (MEC) Figure 10-8 Removing the MEC Installing the MEC To install the MEC: 1. Replace the MEC, making sure it is fully seated, and tighten the retaining screw. 2. Replace the chassis beam assembly (see page 153). 3.
find out about available accessories for your Workstation, go to www.hp.com/workstations/support. Upgrading Memory on the 8-RIMM MEC The memory for the HP x4000 Workstation is located on a Memory Expander Card (shown in Figure 10-9 on page 158), which plugs into the system board.
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Installing or Replacing Parts and Accessories System Memory Figure 10-9 x4000 Memory Expander Card (MEC) 2A (J6) 4B (J4) 1A (J5) 3B (J3) 4A (J8) 2B (J2) 3A (J7) 1B (J1) Memory Bank II consists of: Memory Bank I consists of:...
Installing or Replacing Parts and Accessories System Memory Figure 10-10 Replacing or Upgrading Memory 1 Pair of RIMMs 2 Pairs of RIMMs CRIMM RIMM 2A RIMM 1A RIMM 1A CRIMM RIMM 2B RIMM 1B RIMM 1B P1 - edge P1 - edge Memory Bank I 3 Pairs of RIMMs...
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Installing or Replacing Parts and Accessories System Memory 5. Rotate the hard disk drive cage to the open position (see page 149). 6. Remove the chassis beam assembly (see page 152). 7. Remove the Memory Expander Card (MEC) (see page 155). CAUTION You must remove the MEC to install RIMMs (and CRIMMs).
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Installing or Replacing Parts and Accessories System Memory Figure 10-11 Inserting RIMMs and CRIMMs MEC Voltage Regulator Module (not on all MECs) Retaining Clip fully engaged 9. Replace the MEC (see page 156). 10. Replace the chassis beam assembly (see page 153). 11.
Installing or Replacing Parts and Accessories Graphics Card Graphics Card Removing a Graphics Card NOTE You can uninstall the driver for the old graphics card before installing a new graphics card. This keeps you from getting a warning when the old driver tries to load in the operating system.
Installing or Replacing Parts and Accessories Graphics Card Figure 10-12 Removing the Graphics Card Retaining Screw Installing a Graphics Card To install a graphics card: 1. If you are replacing an existing card, remove the current card (see page 162). 2.
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Installing or Replacing Parts and Accessories Graphics Card Figure 10-13 Full-Length Graphics Card Retaining Screw Full-Length Graphics Card Retaining Screw 3. Align the new card carefully and slide it into position. Press it firmly into the slot. 4. Secure your graphics card: •...
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Installing or Replacing Parts and Accessories Graphics Card • If your graphics card did not come with a separate graphics retainer beam, you must use the retainer clip on the chassis beam assembly to secure your graphics card. The retainer clip holds the graphics card securely in the AGP Pro 110 4X slot: a.
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Installing or Replacing Parts and Accessories Graphics Card Figure 10-16 Graphics Card Retainer Beam and Chassis Beam Assembly Chassis Beam Assembly Graphics Card Retainer Beam 6. Close and secure the hard disk drive cage (see page 150). 7. Replace the Workstation cover (see page 148). 8.
Installing or Replacing Parts and Accessories SCSI Hard Drive SCSI Hard Drive CAUTION Back up your files before you install a hard disk drive. Your Workstation has on-board SCSI capability. You can connect up to two internal SCSI hard disk drives. Figure 10-17 shows the internal and external SCSI connectors on the system board.
Installing or Replacing Parts and Accessories SCSI Hard Drive Removing a SCSI Hard Disk Drive To remove the SCSI hard disk drive: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
Installing or Replacing Parts and Accessories SCSI Hard Drive Setting SCSI IDs for a New Hard Disk Drive You must assign an unused SCSI ID to your hard disk drive. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. SCSI ID 0 is used by the first SCSI hard disk drive.
Installing or Replacing Parts and Accessories SCSI Hard Drive Installing a SCSI Hard Disk Drive CAUTION Before proceeding with this section, make sure you have set the SCSI ID for your hard disk drive (see page 169). Devices that are incorrectly configured cause the Workstation to behave unpredictably.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD CD-ROM, CD-RW or DVD The CD-ROM, CD-RW and DVD are IDE devices. An IDE cable is shown in Figure 10-19. Figure 10-19 IDE Data Cable Connects to system board IDE controller Connects to Slave IDE device Red stripe...
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD Determining IDE Connections The following table explains which data connectors to use when you install IDE devices. All the IDE devices are jumpered Cable Select at the factory. This means that Master and Slave configurations are determined by the device position on the IDE cable: •...
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD Figure 10-20 Removing the Old Drive Step 4 Step 3 Installing a CD-ROM, CD-RW or DVD To install an optical device: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD NOTE If you installed a CD-RW, you must install the software that came with the drive before you can write to the device. The CD-ROM driver is pre-loaded and is used by the CD-ROM, CD-RW, and DVD to read standard CD-ROM format media.
Installing or Replacing Parts and Accessories Processor Processor The x4000 Workstation can have two processors. The processors must be identical. CAUTION If you are upgrading your current processor, you must update the BIOS. The latest BIOS is located at www.hp.com/workstations/support If you are adding a second processor, you must update your operating system (see “Updating Your Operating System”...
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Installing or Replacing Parts and Accessories Processor 8. Remove the two heatsink clips by pressing the release lever on the clips. Then lift off the heatsink. There is a thermal interface material between the heatsink and the processor. This may cause the processor to stick to the heatsink.
Installing or Replacing Parts and Accessories Processor Installing a Processor To install a processor: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (see page 145). 3.
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Installing or Replacing Parts and Accessories Processor 10. Connect the heatsink turbo fan power connector to the system board. The fan connectors are labeled on the system board. CPU0 CPU1 11. Replace the MEC card. 12. Replace the Chassis Beam Assembly (see page 153). 13.
ACPI MultiProcessor PC • if you have removed your second processor. ACPI UniProcessoor PC Windows NT To update your operating system in Windows NT, use the HP DualExpress utility which is posted at www.hp.com/workstations/support Chapter 10 This manual downloaded from http://www.manualowl.com...
Installing or Replacing Parts and Accessories Floppy Disk Drive Floppy Disk Drive Removing the Floppy Disk Drive 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover and front bezel (refer to “Cover and Front Bezel”...
Installing or Replacing Parts and Accessories Floppy Disk Drive Installing the Floppy Disk Drive 1. Add the guide rails to the new drive. Insert the guide rail labeled “L” on the left-hand side (cable connectors facing towards you and positioned at the top), and the guide rail “R” on the right-hand side of the floppy disk drive.
For your safety, only use a power supply provided by HP support services. Removing the Power Supply Unit 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables.
Installing or Replacing Parts and Accessories Power Supply Figure 10-24 Removing the Power Supply Unit Installing the Power Supply Unit To install the power supply unit: 1. Insert the new power supply unit. 2. Secure it to the back and top of the chassis using the four screws you previously removed.
Installing or Replacing Parts and Accessories System Board System Board Removing the System Board 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover and bezel as described in “Cover and Front Bezel”...
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Installing or Replacing Parts and Accessories System Board Figure 10-25 System Board Assembly Screws System Board Assembly Screw System Board Assembly Screw (fold external SCSI cable down over the system board to access) 12. Unscrew, but do not remove, the three pull-back screws shown in Figure 10-26.
Installing or Replacing Parts and Accessories System Board Installing the New System Board 1. Clear all cables from the area where the system board will sit. 2. Align the hooks with their corresponding sockets as shown in Figure 10-27, and insert the system board. Ensure that all hooks are correctly positioned.
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Installing or Replacing Parts and Accessories System Board 4. Replace the external SCSI connector in the I/O bulkhead and tighten the hex screws as shown in Figure 10-26 on page 185. 5. Replace the system board assembly screws shown in Figure 10-25 on page 185.
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16. Connect all the power and telecommunications cables. 17. After installing the system board, you need to update your BIOS. NOTE The latest BIOS and firmware for your Workstation are available from: www.hp.com/workstations/support Chapter 10 This manual downloaded from http://www.manualowl.com...
Installing or Replacing Parts and Accessories System Board Switches System Board Switches There are four system board switches used for configuration, numbered from 1 to 4. See “System Board Diagram” on page 198 for the location of these switches. Switch Default Description Clear BIOS Password...
Installing or Replacing Parts and Accessories System Fan System Fan Removing the System Fan 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (refer to page 145 for instructions). 3.
Installing or Replacing Parts and Accessories System Fan Installing the System Fan NOTE Ensure that all cables are clear of the fan and will not easily come into contact with the fan during normal use or following transportation. 1. The fan unit can only be installed in one way. The distance between the two retaining clips is shorter at the top than the bottom.
Installing or Replacing Parts and Accessories Fan and Speaker Assembly Fan and Speaker Assembly Removing the Fan and Speaker Assembly 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
Installing or Replacing Parts and Accessories Fan and Speaker Assembly Figure 10-29 Removing the Fan and Speaker Assembly Remove this screw. Press these clips. 10. Unclip the two clips on the front of the chassis. 11. Slide the fan and speaker assembly towards the rear of the Workstation until it is clear of the chassis, then remove it from the Workstation.
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Installing or Replacing Parts and Accessories Fan and Speaker Assembly 8. Return the Workstation to its upright position. 9. Replace the cover and bezel as described in “Replacing the Cover and Front Bezel” on page 148. 10. Reconnect all power and LAN cables. Chapter 10 This manual downloaded from http://www.manualowl.com...
Installing or Replacing Parts and Accessories Hard Disk Drive Fan Hard Disk Drive Fan Removing the Hard Disk Drive Fan To remove the hard disk drive fan: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
Installing or Replacing Parts and Accessories Hard Disk Drive Fan Figure 10-30 Removing the Hard Disk Drive Fan Remove these two screws. Installing the Hard Disk Drive Fan To install the hard disk drive fan: 1. Attach the new hard disk drive fan to the chassis using the two screws you removed previously.
Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your Workstation, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.
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Installing or Replacing Parts and Accessories Battery Figure 10-31 Replacing the Battery 4. Place the new battery in the battery holder and ensure that it is properly seated. Ensure that the clip holds the battery firmly in place. 5. Replace the Workstation’s cover as described in “Replacing the Cover and Front Bezel”...
Installing or Replacing Parts and Accessories System Board Diagram System Board Diagram Figure 10-32 System Board Diagram Chapter 10 This manual downloaded from http://www.manualowl.com...
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Installing or Replacing Parts and Accessories System Board Diagram Chapter 10 This manual downloaded from http://www.manualowl.com...
Troubleshooting Overview Overview The following sections contain information to help you get your Workstation up and running in the unlikely event that you experience a problem: • “Solving Hardware Problems” on page 205 • “Understanding the Diag LEDs” on page 212 •...
Troubleshooting Solving Hardware Problems Solving Hardware Problems The following topics describe specific hardware errors that may occur. Workstation Does Not Start Properly Display is Blank If your display is blank after you turn on your Workstation, check that: • The Workstation and monitor are turned on. (The power lights should be illuminated.) •...
Troubleshooting Solving Hardware Problems Added a Second Processor If you have added a second processor and the system won't boot: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
• Ensure that the mouse is connected to the mouse connector rather than the keyboard connector on the rear panel of your Workstation. • Ensure you are using the correct driver. The driver for the HP enhanced mouse is provided with all Windows preloaded systems as well as on the HP Workstation Recovery CD-ROMs.
5. Run the SCSI test in the option from HP e-Diag Advanced System Test Tools. HP e-Diag Tools is described in “Using e-Diag Tools for Hardware Problems” on page 225. Chapter 11 This manual downloaded from http://www.manualowl.com...
Troubleshooting Solving Hardware Problems Hard Disk Drive Activity LED Doesn’t Work If the hard disk drive activity LED does not flicker when the Workstation is accessing the hard disk drive: 1. Make sure the control panel connector is firmly attached to the system board.
Troubleshooting Solving Hardware Problems DVD Drive Doesn’t Play DVD Video DVD drivers are not preloaded at the factory. The DVD uses the CD-ROM driver, which is part of the operating system. To use special DVD features, such as reading DVD video, you must install separate software.
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Troubleshooting Solving Hardware Problems Clearing the Administrator Password To clear the Administrator password: 1. Turn off the Workstation and remove the cover. 2. Set switch 1 on the system board switch block to 3. Replace the Workstation cover. 4. Turn on the Workstation and press when prompted to see the summary page.
1. Flash the system BIOS and firmware. For complete instructions and the latest BIOS and firmware versions, go to www.hp.com/workstations/support 2. Attempt the solutions given in Table 11-1 on page 213. Possible solutions are listed in order of ease and probability. Follow the solutions in sequence in sequence.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions RRYY Fatal internal processor error. 1. Restart the Workstation. If it's a random event that is not a hardware error, it will not recur.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions RYYY The detected memory is corrupt. 1. Reseat the RIMMs. 2. Reseat the memory expander card. 3.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions YYRY There is an error in the main power 1. Reseat the power connections to (5V) circuit.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions YYRG AGP (graphics card) 1.5V circuitry 1. Remove the graphics card from the error. AGP Pro 110 4X slot and restart the Workstation.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions YY R The PCI fan is not functioning. This 1. Reseat the fan’s power cable to the fan is located at the front of the system board.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions GYRY -12V power circuitry failure. 1. Reseat all the I/O cards and serial device connections. This circuit is only used by a few serial devices and PCI cards.
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GGRG Processor voltage mismatch. A 1. Replace the unsupported processor non-HP processor has been installed with an HP processor identical to as a second processor, or the the first as described in “Processor” processors are different frequencies. on page 177.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions The BIOS cannot load. 1. Try using a known good keyboard in place of the current keyboard. Replace the keyboard if the error goes away.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions 12V power circuitry error. 1. Reseat PCI and AGP I/O cards. 2. Try removing the I/O cards one at a time, restarting the Workstation each time.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions The hard disk drive fan is not 1. Reseat the fan’s power cable on the functioning.
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Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, = Off) Pattern Description Possible Solutions 5 V standby power circuit error. 1. Replace the power supply as described in “System Memory” on page 159.
Troubleshooting Setting and Removing System Passwords Setting and Removing System Passwords Setting Passwords You can set passwords to provide different levels of protection. Using the menu in the Setup program: Security • The Administrator can access and change all settings in the Setup program.
Using e-Diag Tools for Hardware Problems Using e-Diag Tools for Hardware Problems NOTE Run e-Diag Tools before contacting HP for warranty service. e-Diag Tools gives you information your support agent needs. Use e-Diag Tools to diagnose hardware-related problems on your HP Workstation.
Before running e-Diag Tools from the CD-ROM ensure: • No operating system is specified: — Start the Setup program as described in “HP Setup Program” on page 49. If the Main or Advanced menu has an item Plug and Play OS, set it to —...
Some of the available functions on the HP Workstation Recovery CD-ROMs are: • Install Windows 2000 — returns your HP Workstation to its original state. • Install Windows NT — install Windows NT operating system on your Workstation.
Recovering or Reconfiguring Windows 2000 or Windows NT Preparing to Recover Windows NT or Windows 2000 Before you perform a recovery: • Ensure the Workstation model matches the HP Workstation Recovery CD-ROM labels (the operating system recovery is locked to the specific Workstation model).
8. Several reboots are carried out. This is normal. Do not interrupt the process. Wait until a message indicates the operation has been successfully completed. 9. Remove the HP Workstation Recovery CD-ROM from the CD-ROM drive. 10. The operating system and drivers are installed.
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The full recovery function restores a factory disk image of your computer. We recommended you install updated drivers, BIOS, and firmware available from www.hp.com/workstations/support NOTE If you have accessories that you removed, replace them now. You must also re-install the drivers for these accessories.
Contacting Support Online Support for Troubleshooting Online Support for Troubleshooting HP’s support web site provides extensive support materials that can help you troubleshoot problems on your Workstation, including: • Technical notes and white papers • Documentation for your Workstation (described on the following page) •...
Acrobat (PDF) format and are available from HP’s web site at www.hp.com/workstations/support The available documents include: • x4000 Getting Started Guide — describes how to set up your Workstation for the first time. • x4000 Workstation Technical Reference Guide — provides technical information on system components and troubleshooting information.
Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services Collecting Information Before Contacting HP Support You can learn more about HP service and support from the support Web site www.hp.com/workstations/support Before you contact HP Support, record the information mentioned below.
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System installed is displayed under the General tab. Is the memory HP There may be some compatibility problems supplied or from with non-HP memory modules. HP supports another source? and recommends only HP supplied memory modules. Details of the problem...
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Contacting Support Hewlett-Packard Support and Information Services Table 12-1 Collecting Information for Support Information Details Your information needed Operating System Original Are you using the original operating system operating system? software that came preloaded on your Workstation? If not, what is the Select from the Start >...
HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. In other locations, it is available during normal office hours.
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Contacting Support HP Customer Care Center Phone Numbers Korea, +82 (2) 3270 0700 Russian +7 095 797 3520 (Moscow) Republic of Federation +7 812 346 7997 (St. Peter) +82 80 999 0700 (outside Seoul) Malaysia +60 (3) 2695 2566 South Africa...