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product identification information (Name of product, Product Number and Serial Number). If a
delivery includes more than one product, fill out the above information in the RMA Request form
for each product.
3.
Send the completed RMA-Request form to the fax or email address given below at Kontron
Europe GmbH.
Kontron will provide an RMA-Number.
Kontron Europe GmbH
RMA Support
Phone: +49 (0) 821 4086-0
Fax: +49 (0) 821 4086-111
Email: service@kontron.com
4.
The goods for repair must be packed properly for shipping, considering shock and ESD
protection.
Goods returned to Kontron Europe GmbH in non-proper packaging will be
considered as customer caused faults and cannot be accepted as warranty repairs.
5.
Include the RMA-Number with the shipping paperwork and send the product to the delivery
address provided in the RMA form or received from Kontron RMA Support.
www.kontron.com
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