Table of Contents
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Contents
Documents for This Product ............................................................................................................................ 2
Contents ........................................................................................................................................................ 3
Notations Used in This Document ................................................................................................................... 7
Signs and symbols for safety .................................................................................................................. 7
Notations used in the text ....................................................................................................................... 8
Optical disk drive .................................................................................................................................... 8
Hard disk drive ....................................................................................................................................... 8
Removable media .................................................................................................................................. 8
Abbreviations of Operating Systems (Windows) ...................................................................................... 9
Trademarks ...................................................................................................................................................10
License Notification ....................................................................................................................................... 11
Warnings and Additions to This Document......................................................................................................14
Latest editions .......................................................................................................................................14
Chapter 1 Maintenance ...............................................................................................................................15
1.
Relocation and Storage .........................................................................................................................16
2.
Daily Maintenance .................................................................................................................................17
2.1
Checking and Applying Updates ..................................................................................................17
2.2
Checking Alerts ..........................................................................................................................17
2.3
Checking STATUS LED ..............................................................................................................18
2.4
Backup .......................................................................................................................................18
2.5
Cleaning .....................................................................................................................................18
2.5.1
Cleaning the server .......................................................................................................19
2.5.2
Cleaning the tape drive ..................................................................................................19
2.5.3
Cleaning the keyboard and mouse .................................................................................19
3.
User Support .........................................................................................................................................20
3.1
Maintenance Services.................................................................................................................20
3.2
Before Asking for Repair .............................................................................................................20
4.
Collecting Failure Information ................................................................................................................21
4.1
Collecting Event Logs .................................................................................................................21
4.1.1
Windows Server 2012 R2 / Windows Server 2012 ..........................................................21
4.1.2
Windows Server 2008 R2 / Windows Server 2008 ..........................................................23
4.2
Collecting Configuration Information ............................................................................................24
4.2.1
Windows Server 2012 R2 / Windows Server 2012 ..........................................................24
4.2.2
Windows Server 2008 R2/ Windows Server 2008 ...........................................................24
4.3
Collecting User-Mode Process Dump ..........................................................................................25
4.4
Collecting Memory Dump ............................................................................................................25
Express5800/R120f-1E Maintenance Guide
Contents
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