NETGEAR WAC104 User Manual
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NETGEAR WAC104 User Manual

802.11ac wireless access point
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User Manual
802.11ac Wireless Access Point
Model WAC104
July 2021
202-11698-05
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR WAC104

  • Page 1 User Manual 802.11ac Wireless Access Point Model WAC104 NETGEAR, Inc. July 2021 350 E. Plumeria Drive 202-11698-05 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.
  • Page 3 802.11ac Wireless Access Point Model WAC104 Revision History Publication Part Publish Date Comments Number 202-11698-05 July 2021 We added information about the initial set up page and changed the steps to log in to the local browser user interface (UI) for all tasks in this UM.

  • Page 4: Table Of Contents

    Contents Chapter 1 Hardware Overview of the Access Point Additional documentation..............9 Unpack the AP..................9 Top panel with LEDs................10 Back panel...................11 Position the antennas.................11 AP label....................12 Safety instructions and warnings for an indoor access point..13 Chapter 2 Install and Access the AP in Your Network Position your AP..................16 Set up and connect the AP to your router........17 About logging in to the local browser UI........18...
  • Page 5 802.11ac Wireless Access Point Model WAC104 Enable or disable the WiFi radios..........44 Chapter 4 Manage the AP and Monitor the Traffic Update the firmware of the AP............47 Check for new firmware and update the AP.......47 Download new firmware and update the AP......49 Manage the configuration file of the AP..........50...
  • Page 6 802.11ac Wireless Access Point Model WAC104 Test the path from your computer to a remote device.....90 Appendix A Factory Default Settings and Technical Specifications Factory default settings..............92 Technical specifications..............93...

  • Page 7: Chapter 1 Hardware Overview Of The Access Point

    Hardware Overview of the Access Point The NETGEAR 802.11ac Wireless Access Point Model WAC104, in this manual referred to as the AP, supports dual-band concurrent operation at 2.4 GHz and 5 GHz with combined throughput of 1.2 Gbps (300 Mbps at 2.4 GHz and 867 Mbps at 5 GHz). The AP can be used in a standalone configuration connected to a router in a small network or integrated in a larger network.
  • Page 8 Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com. You can check for and download new firmware manually. If the features or behavior of your product does not match what is described...

  • Page 9: Additional Documentation

    802.11ac Wireless Access Point Model WAC104 Additional documentation The following documents are available at netgear.com/support/download/: • Installation guide for firmware version 1.0.4.15 and later versions • Installation guide for firmware versions earlier than version 1.0.4.15 • User manual for firmware versions earlier than version 1.0.4.15 •...

  • Page 10: Top Panel With Leds

    802.11ac Wireless Access Point Model WAC104 Top panel with LEDs The status LEDs are located on the top panel of the AP. Figure 2. Overview of the LEDs Table 1. LED descriptions Description Power Solid green. The AP is ready.

  • Page 11: Back Panel

    802.11ac Wireless Access Point Model WAC104 Back panel The back panel of the AP provides ports, buttons, and a DC power connector. Figure 3. AP back panel Viewed from left to right, the back panel contains the following components: • WPS button. Press the WPS button to join the AP’s WiFi network without typing the WiFi password.

  • Page 12: Ap Label

    802.11ac Wireless Access Point Model WAC104 Figure 4. Examples of recommended antenna positions AP label The AP label on the bottom panel of the AP shows the default login information, serial number and MAC address of the AP, and other information. Depending on when you purchased your AP, the label might also show the default WiFi network names (SSIDs) and default WiFi passphrase.

  • Page 13: Safety Instructions And Warnings For An Indoor Access Point

    Before connecting the product to outdoor cables or wired outdoor devices, see https://kb.netgear.com/000057103 for additional safety and warranty information. Failure to follow these guidelines can result in damage to your NETGEAR product, which might not be covered by NETGEAR’s warranty, to the extent permissible by applicable law.
  • Page 14 PoE. If your product uses a power adapter: If you were not provided with a power adapter, contact your local NETGEAR reseller. The power adapter must be rated for the product and for the voltage and current marked on the product electrical ratings label.

  • Page 15: Chapter 2 Install And Access The Ap In Your Network

    Install and Access the AP in Your Network This chapter describes how you can install and access the AP in your network. The chapter contains the following sections: • Position your AP • Set up and connect the AP to your router •...

  • Page 16: Position Your Ap

    802.11ac Wireless Access Point Model WAC104 Position your AP Consider how you want to position the AP. Place it where you want to add WiFi, positioned so the WiFi range of the AP provides an optimal coverage area for your WiFi devices.

  • Page 17: Set Up And Connect The Ap To Your Router

    802.11ac Wireless Access Point Model WAC104 If you are using adjacent access points, use different radio frequency channels to reduce interference (see Manage the basic WiFi settings and WiFi security of the WiFi network on page 33). Set up and connect the AP to your router The AP functions as a WiFi access point and LAN switch for Internet access but does not provide routing services such as NAT and does not include a DHCP server.

  • Page 18: About Logging In To The Local Browser Ui

    802.11ac Wireless Access Point Model WAC104 To connect the AP to a router (or switch or hub that is connected to a DHCP server): 1. Connect the Ethernet cable that came in the package to one of the AP’s Ethernet ports.

  • Page 19: Connect And Log In To The Ap For Initial Configuration

    802.11ac Wireless Access Point Model WAC104 Connect and log in to the AP for initial configuration After you set up the AP, you can use several methods to connect and log in to the AP for initial configuration. You can use WiFi to connect your WiFi-enabled computer or mobile device such as a tablet or smartphone to the AP or you can use a computer and an Ethernet cable to connect to a LAN port on the AP.
  • Page 20 802.11ac Wireless Access Point Model WAC104 To connect to the AP over WiFi using a WiFi-enabled computer or mobile device: 1. Connect a WiFi-enabled computer or mobile device to the AP either by using the manual method or the Wi-Fi Protected Setup (WPS) method: •...

  • Page 21: Connect Over Ethernet Using A Computer Connected To The Same Network

    802.11ac Wireless Access Point Model WAC104 5. As an option for greater security, set new WiFi network names (SSIDs) for the NETGEAR_11N and NETGEAR_11AC default SSIDs and new WiFi passphrases for the default sharedsecret WiFi passphrase that is used for both SSIDs.
  • Page 22 802.11ac Wireless Access Point Model WAC104 To connect to the AP using a computer that is connected to the same network as the AP: 1. Determine the IP address that your router assigned to the AP by one of the following ways: •...

  • Page 23: Connect Over Ethernet Using A Directly Connected Computer

    802.11ac Wireless Access Point Model WAC104 Connect over Ethernet using a directly connected computer You can use a computer that is directly connected through an Ethernet cable to a LAN port on the AP. The default IP address of the AP is 192.168.0.100.

  • Page 24: Find The Ip Address Of The Ap When You Cannot Use Aplogin.net

    • Your network includes another NETGEAR device that is also accessible by using http://www.aplogin.net. In such a situation, if you use http://www.aplogin.net, you might log in to the AP or you might log in to the other NETGEAR device, depending on your network situation.
  • Page 25 802.11ac Wireless Access Point Model WAC104 If you do not know the IP address that was assigned to the AP, use one of the following options to find the IP address of the AP: • Only if the AP is connected to the Internet, do one of the following: Option 1.

  • Page 26: Log In To The Ap After You Complete The Initial Log-In Process

    802.11ac Wireless Access Point Model WAC104 Log in to the AP after you complete the initial log-in process After you complete the initial log-in process, the AP is ready for use and you can change the settings and monitor the traffic. To log in to the AP’s local browser UI after you complete the initial log-in process To log in to the AP’s local browser UI after you complete the initial log-in process:...

  • Page 27: Change The Language

    802.11ac Wireless Access Point Model WAC104 The Home page displays a dashboard that lets you see the status of your AP at a glance. You can click the IP Settings, Wireless Settings (2.4GHz b/g/n), or Wireless Settings (5GHz a/n/ac) heading to view more detailed information. For more information, see View information about the AP and the IP and WiFi settings on page 61.

  • Page 28: Set The Time Zone And Adjust The Daylight Saving Time

    802.11ac Wireless Access Point Model WAC104 The local device password is the one that you specified. The local device password is case-sensitive. The Home page displays. 4. In the upper right corner, select a language from the menu. 5. When prompted, click the OK button to confirm this change.

  • Page 29: Connect A Wifi Or Wired Device To The Ap's Network After Installation

    802.11ac Wireless Access Point Model WAC104 6. If the AP is in an area that observes daylight saving time, select the Automatically adjust for Daylight Savings Time check box. 7. Click the Apply button. Your settings are saved. When the AP connects over the Internet to an NTP server, the date and time that display on the page are adjusted according to your settings.

  • Page 30: Use Wi-Fi Protected Setup To Join The Wifi Network Of The

    802.11ac Wireless Access Point Model WAC104 4. Enter the WiFi passphrase. If you did not change the default WiFi passphrase, it is sharedsecret, and it applies to either default SSID. 5. Click the Connect button. The device connects to the WiFi network of the AP.
  • Page 31 802.11ac Wireless Access Point Model WAC104 To connect a computer or LAN device to the AP with an Ethernet cable: 1. Make sure that the AP is receiving power (its Power LED is lit). 2. Connect an Ethernet cable to an Ethernet port on the computer or LAN device.

  • Page 32: Chapter 3 Manage The Basic Wifi Network Settings

    Manage the Basic WiFi Network Settings This chapter describes how you can manage the basic WiFi network settings of the AP. For information about the advanced WiFi settings, see Manage the Advanced WiFi Features on page 68. Tip: If you want to change the settings of the AP’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

  • Page 33: Manage The Basic Wifi Settings And Wifi Security Of The Wifi Network

    802.11ac Wireless Access Point Model WAC104 Manage the basic WiFi settings and WiFi security of the WiFi network The AP comes with preset WiFi network names (SSIDs) and WPA and WPA2 mixed mode WiFi security with a preset WiFi passphrase: •...
  • Page 34 The following table describes the fields on the Wireless Network page. Field Description AP Name The name of the AP. By default, the name is WAC104. Region From the menu, select the region in which the AP operates. For some countries, you cannot change the region because it is preset.
  • Page 35 802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Wireless Network (2.4GHz b/g/n) Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID for the 2.4 GHz band displays (NETGEAR_11N). If you change the SSID, enter a 32-character (maximum), case-sensitive name in this field.
  • Page 36 802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Security Options This information applies to the 2.4 GHz WiFi network. If you change the WiFi security, select one of the following WiFi security options for the AP’s WiFi network: • None. An open WiFi network does not provide any security. Any WiFi device can join the network. We recommend that you do not use an open WiFi network but configure WiFi security.
  • Page 37 802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Channel From the Channel menu, select an individual channel. The default channel depends on your selection from the Region menu. Note: In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers).
  • Page 38 802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Security Options This information applies to the 5 GHz WiFi network. If you change the WiFi security, select one of the following WiFi security options for the AP’s WiFi network: • None. An open WiFi network does not provide any security. Any WiFi device can join the network. We recommend that you do not use an open WiFi network but configure WiFi security.

  • Page 39: Configure Wep Legacy Wifi Security

    802.11ac Wireless Access Point Model WAC104 network selection in your WiFi-enabled computer or mobile device to match the current settings for your network. • Does your WiFi device display as an attached device? (See View devices on the network on page 59.) If it does, it is connected to the network.
  • Page 40 802.11ac Wireless Access Point Model WAC104 4. In the Security Options section, select the WEP radio button. 5. From the Authentication Type menu, select one of the following types: • Automatic. Clients can use either Automatic or Shared Key authentication.

  • Page 41: Configure Wpa And Wpa2 Enterprise Wifi Security

    802.11ac Wireless Access Point Model WAC104 Your settings are saved. 10. Make sure that you can reconnect over WiFi to the network with its new security settings. If you cannot connect over WiFi, check the following: • If your WiFi-enabled computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the AP provides.
  • Page 42 802.11ac Wireless Access Point Model WAC104 A login window displays. 3. Enter the AP local device password. The local device password is the one that you specified. The local device password is case-sensitive. The Home page displays. 4. Select Setup > Wireless Setup.

  • Page 43: Control The Wifi Radios

    802.11ac Wireless Access Point Model WAC104 (Continued) Field Description RADIUS Server Port Enter the number of the port on the AP that is used to access the RADIUS server for authentication. The default port number is 1812. Shared Key Enter the shared key (RADIUS password) that is used between the AP and the RADIUS server during authentication of a WiFi user.

  • Page 44: Use The Wifi On/Off Button

    802.11ac Wireless Access Point Model WAC104 Use the WiFi On/Off button To turn the WiFi radios off and on with the WiFi On/Off button: Press the WiFi On/Off button on the rear panel of the AP for two seconds. If you turned off the WiFi radios, the WiFi LED turns off. If you turned on the WiFi radios, the WiFi LED lights solid green.
  • Page 45 802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > Advanced Wireless Settings. 5. Do one of the following in the Wireless Network (2.4GHz b/g/n) section, Wireless Network (5GHz a/n/ac) section, or both sections: • Turn off the radio. Clear the Enable Radio check box.

  • Page 46: Chapter 4 Manage The Ap And Monitor The Traffic

    Manage the AP and Monitor the Traffic This chapter describes how you can manage the settings for administering and maintaining the AP and monitor the network. The chapter includes the following sections: • Update the firmware of the AP • Manage the configuration file of the AP •...

  • Page 47: Update The Firmware Of The Ap

    802.11ac Wireless Access Point Model WAC104 Update the firmware of the AP From time to time, or as needed, NETGEAR makes new firmware (software) available. You can log in to the AP and let the AP check if new firmware is available, or you can manually upload a specific firmware version to your AP.
  • Page 48 802.11ac Wireless Access Point Model WAC104 To check for new firmware and update your AP: 1. Connect your computer or mobile device to the AP in one of the following ways: • Connect directly to the AP’s WiFi network or LAN.

  • Page 49: Download New Firmware And Update The Ap

    1.0.4.15 or a later version, you must reset the AP to factory defaults after you update the firmware. To download new firmware and update your AP: 1. Visit netgear.com/support/download/ and locate the support page for the router. 2. Read the new firmware release notes to determine whether you must reconfigure the AP after updating.

  • Page 50: Manage The Configuration File Of The Ap

    802.11ac Wireless Access Point Model WAC104 WARNING: To avoid the risk of corrupting the firmware, do not interrupt the update. For example, do not close the browser, click a link, or load a new page. Do not turn off the AP. Wait until the AP finishes restarting and the Power LED remains solid green.

  • Page 51: Restore The Settings

    802.11ac Wireless Access Point Model WAC104 4. Select Administration > Backup Settings. The Backup Settings page displays. 5. Click the Backup button. 6. Choose a location to store the file on your computer. The name of the backup file is NETGEAR_WAC104.cfg.

  • Page 52: Change The Local Device Password

    802.11ac Wireless Access Point Model WAC104 WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration. For example, do not close the browser, click a link, or load a new page. Do not turn off the AP. Wait until the AP finishes restarting and the Power LED remains solid green.

  • Page 53: Enable Password Recovery Or Change The Recovery Questions

    802.11ac Wireless Access Point Model WAC104 The Set Password page displays. 5. Enter the old password. 6. Enter the new password twice. Note: For information about setting up password recovery, see Enable password recovery or change the recovery questions on page 53.

  • Page 54: Recover The Local Device Admin Password

    802.11ac Wireless Access Point Model WAC104 4. Select Administration > Set Password. The Set Password page displays. 5. If you did not yet do so, select the Enable Password Reset check box. 6. Select two security questions and provide answers to them.

  • Page 55: Return The Ap To Its Factory Default Settings

    802.11ac Wireless Access Point Model WAC104 8. Enter the saved answers to your security questions. 9. Click the Continue button. A window displays your recovered password. 10. Click the Login again button. A login window displays. 11. With your recovered password, log in to the AP.

  • Page 56: Erase The Settings

    802.11ac Wireless Access Point Model WAC104 3. Release the Reset button. The configuration is reset to factory default settings. When the reset is complete, the AP reboots. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset.

  • Page 57: Change The Ip Address Settings Of The Ap

    802.11ac Wireless Access Point Model WAC104 WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load a new page. Do not turn off the AP. Wait until the AP finishes restarting and the Power LED remains solid green.
  • Page 58 802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > IP Settings. The previous figure shows that the AP’s DHCP client is enabled. 5. Configure the IP settings by taking one of the following actions: • Disable the DHCP client and configure a static IP address by doing the following: a.

  • Page 59: View Devices On The Network

    802.11ac Wireless Access Point Model WAC104 View devices on the network You can view the active wired and WiFi devices in both the network to which the AP is connected and the AP network. If you do not recognize a WiFi device, it might be an intruder.

  • Page 60: View The Status And Statistics Of The Ap

    802.11ac Wireless Access Point Model WAC104 Field Description Wired Devices Status For LAN devices, the status is always Allowed. Device Name The device name, if detected. IP Address The IP address that is assigned to the device when it joined the network. This address can change when a device is disconnected and rejoins the network.

  • Page 61: View Information About The Ap And The Ip And Wifi Settings

    802.11ac Wireless Access Point Model WAC104 View information about the AP and the IP and WiFi settings You can view information about the AP and the IP and WiFi settings for each of the radios. To view information about the AP and the IP and WiFi settings: 1.
  • Page 62 Description AP Information AP Name The AP name. By default, the name is WAC104. For more information, see Manage the basic WiFi settings and WiFi security of the WiFi network on page Ethernet MAC Address The Media Access Control (MAC) address of Ethernet (LAN) interface through which the AP connects to the router or network switch or hub.
  • Page 63 802.11ac Wireless Access Point Model WAC104 (Continued) Field Description IP Address The IP address that the AP uses. By default, this IP address is 192.168.0.100. After the AP receives an IP address from your router or a DHCP server in your network, or if you configure a static IP address, the IP address is different from the default address.

  • Page 64: View The Traffic Statistics

    802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Broadcast SSID Displays whether the 5 GHz band of the WiFi network broadcasts its SSID. Wi-Fi Protected Setup Displays whether the AP keeps its existing WiFi settings when you use WPS to connect a device to the 5 GHz band of the WiFi network: •...

  • Page 65: Change The Traffic Statistics Polling Frequency

    802.11ac Wireless Access Point Model WAC104 4. Select Administration > Status. The following table describes the fields and columns of the table on the page. Field or Column Description System Up Time The time elapsed since the AP was last restarted.

  • Page 66: View Or Clear The Logs

    802.11ac Wireless Access Point Model WAC104 To change the traffic statistics polling frequency or stop polling: 1. Connect your computer or mobile device to the AP in one of the following ways: • Connect directly to the AP’s WiFi network or LAN.
  • Page 67 802.11ac Wireless Access Point Model WAC104 Instead, if you are connected to same network as the AP, enter the LAN IP address that is assigned to the AP. For information about finding the IP address, see Find the IP address of the AP when you cannot use aplogin.net on page 24.

  • Page 68: Chapter 5 Manage The Advanced Wifi Features

    Manage the Advanced WiFi Features This chapter describes how you can manage the advanced WiFi features of the AP. For information about the basic WiFi settings, see Manage the Basic WiFi Network Settings on page 32. Tip: If you want to change the settings of the AP’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

  • Page 69: Add A Wifi Schedule

    802.11ac Wireless Access Point Model WAC104 Add a WiFi schedule You can use this feature to turn off the WiFi signal from your AP at times when you do not need a WiFi connection. For example, you might turn it off at night or for the weekend.
  • Page 70 802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > Advanced Wireless Settings. 5. In the Wireless Network (2.4GHz b/g/n) section or Wireless Network (5GHz a/n/ac) section, select the Wireless Schedule check box. 6. In the Wireless Network (2.4GHz b/g/n) section or Wireless Network (5GHz a/n/ac) section, click the Add a new period button.

  • Page 71: Manage Access To The Wifi Network Through A Wifi Access List

    802.11ac Wireless Access Point Model WAC104 Your settings are saved and the schedule becomes active. The WiFi signal is turned off according to the schedule that you added. Manage access to the WiFi network through a WiFi access list By default, all WiFi devices are allowed to connect to the WiFi network. If you enable access control, only devices that you add to the WiFi access control list (ACL) are allowed access to the WiFi network and all other WiFi devices are blocked.
  • Page 72 802.11ac Wireless Access Point Model WAC104 5. Scroll down to the bottom of the page and click the Set Up Access List button. If you did not yet add any WiFi devices to the access list, the table does not show any.

  • Page 73: Manage The Wps Settings

    802.11ac Wireless Access Point Model WAC104 Note: If you are connected to the AP over a WiFi connection, make sure that you add your own WiFi device to the access control list before you enable access control. 10. Select the Turn Access Control On button.
  • Page 74 802.11ac Wireless Access Point Model WAC104 5. Scroll down to the bottom of the page. The WAC104’s PIN field displays the fixed PIN that you use if you want to configure the AP’s WiFi settings from another platform through WPS.

  • Page 75: Manage Advanced Wifi Settings

    802.11ac Wireless Access Point Model WAC104 Manage advanced WiFi settings For most WiFi networks, the advanced WiFi settings work fine and you do not need to change the settings. To manage advanced WiFi features: 1. Connect your computer or mobile device to the AP in one of the following ways: •...

  • Page 76: Set Up A Wifi Distribution System

    2347), and the preamble mode (the default is Automatic) are reserved for WiFi testing and advanced configuration only. Do not change these settings unless CTS/RTS Threshold directed by NETGEAR support or unless you are sure what the consequences are. (1-2347) Incorrect settings might disable the WiFi function of the AP unexpectedly.
  • Page 77 802.11ac Wireless Access Point Model WAC104 Figure 7. WiFi repeating scenario with a point-to-point configuration To use the WiFi repeating function, you cannot use the auto channel feature for the AP, the SSID broadcast must be enabled, and you cannot use WPA and WPA2 Enterprise security.

  • Page 78: Set Up The Wifi Base Station

    802.11ac Wireless Access Point Model WAC104 • All LAN devices (wired and WiFi computers) are configured to operate in the same LAN network address range as the access points. Set up the WiFi base station The WiFi repeating function works only in hub and spoke mode. Units cannot be daisy-chained.

  • Page 79: Set Up A Wifi Repeater

    Use a wired Ethernet connection to set up a repeater unit to avoid conflicts with the WiFi connection to the base station. If you are using the AP as the base station with a non-NETGEAR AP as a repeater, you might need to change more configuration settings. In particular, you might need to disable the DHCP server function on the non-NETGEAR AP that is the repeater.
  • Page 80 802.11ac Wireless Access Point Model WAC104 To set up a NETGEAR AP as a repeater: 1. Connect your computer or mobile device to the AP in one of the following ways: • Connect directly to the AP’s WiFi network or LAN.
  • Page 81 802.11ac Wireless Access Point Model WAC104 7. Maker sure that the Wireless Repeater radio button is selected. 8. In the Repeater IP Address fields, type the IP address of the repeater AP. This IP address must be in the same subnet as the base station, but different from the LAN IP address of the base station.

  • Page 82: Chapter 6 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems that you might experience with the AP. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...

  • Page 83: Quick Tips For Troubleshooting

    802.11ac Wireless Access Point Model WAC104 Quick tips for troubleshooting Network problems: If your network is unresponsive or does not function normally, restart your network: 1. Unplug the Ethernet cable from the AP to your router, network switch, or network hub.

  • Page 84: Troubleshoot With The Leds

    802.11ac Wireless Access Point Model WAC104 • Make sure that your WiFi device is not too far from the AP or too close. To see if the signal strength improves, move your WiFi device near the AP but at least 6 feet (1.8 meters) away.

  • Page 85: Power Led Is Off

    • Make sure that the power cord is correctly connected to the AP and that the power supply adapter is correctly connected to a functioning power outlet. • Make sure that you are using the 12V, 1.5A power adapter that NETGEAR supplied for this product.

  • Page 86: Wifi Led Is Off

    802.11ac Wireless Access Point Model WAC104 WiFi LED is off If the WiFi LED remains off, check to see if both radios on the AP are disabled (see Control the WiFi radios on page 43). By default, both radios are enabled and the WiFi LED lights solid green.

  • Page 87: Troubleshoot Internet Browsing

    802.11ac Wireless Access Point Model WAC104 If you cannot connect more than five WiFi devices to the AP, the AP might not be able to find a DHCP server in your network. If this situation occurs, make sure that one of the AP’s LAN ports is connected to a router in your network so that the AP can receive a...

  • Page 88: You Cannot Log In To The Ap's Local Browser Ui

    802.11ac Wireless Access Point Model WAC104 You cannot log in to the AP’s local browser UI If you are unable to log in to the AP from a computer on your local network and use the AP local browser UI, check the following: •...

  • Page 89: Changes Are Not Saved

    802.11ac Wireless Access Point Model WAC104 4. Launch a web browser and enter http://www.aplogin.net (or aplogin.net) in the address field. Instead, if you are connected to same network as the AP, enter the LAN IP address that is assigned to the AP. For information about finding the IP address, see Find the IP address of the AP when you cannot use aplogin.net on page 24.
  • Page 90 802.11ac Wireless Access Point Model WAC104 A message such as the following one displays: Pinging <IP address> with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx...
  • Page 91 Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory default settings • Technical specifications Note: In this appendix, we refer to the access point as the AP.
  • Page 92 You can reset the AP to the factory default settings, which are shown in the following table. For more information about resetting the AP to its factory settings, see Return the AP to its factory default settings on page 55. Table 2. WAC104 AP factory default settings Feature Default Setting AP login User login IP address 192.168.0.100...
  • Page 93 802.11ac Wireless Access Point Model WAC104 Table 2. WAC104 AP factory default settings (Continued) Feature Default Setting Fragmentation length 2346 CTS/RTS threshold 2347 Preamble mode Long Preamble Transmission speed Automatic, nonconfigurable Note: Throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, affect the data throughput rate.
  • Page 94 802.11ac Wireless Access Point Model WAC104 Table 3. WAC104 AP specifications (Continued) Feature Description Four 10/100/1000BASE-T Ethernet (RJ-45) ports with Auto Uplink (Auto MDI-X) WiFi standards IEEE 802.11ac specification IEEE 802.11n 2.0 specification IEEE 802.11g IEEE 802.11b IEEE 802.11a Radio bands 2.4 GHz and 5 GHz, concurrent operation...

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