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AC2000 802.11ac Wireless Access Point/Router WAC124
Router mode: Check or manually start the PPPoE connection
If the access point/router is in router mode and your ISP uses a PPPoE connection, you
can check or manually start the PPPoE connection.
To check or manually start the PPPoE connection:
1. Open a web browser from a computer or mobile device that is connected to the
access point/router network.
2. Enter http://www.routerlogin.net in the address field.
If you are not connected to the access point/router network but to the same network
as the access point/router, enter the IP address that is assigned to the access
point/router. If you do not know the IP address, see Find the IP address of the access
point/router on page 29.
The NETGEAR Business page displays. You are prompted to sign in with your
NETGEAR account.
If the access point/router is not connected to the Internet, you are prompted to sign
in with the local login credentials (see Log in to the access point/router when it is
not connected to the Internet on page 27).
3. Click the Login button.
The NETGEAR Account Login page displays.
4. Enter your registered email address and password and click the Login button.
The BASIC Home page displays.
5. Select ADVANCED.
The ADVANCED Home page displays.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
7. Check the information to see if your PPPoE connection is up and working.
If the access point/router is not connected, click the Connect button.
The access point/router continues to attempt to connect indefinitely.
8. If you cannot connect after several minutes, the access point/router might be set up
with an incorrect PPPoE login name, password, or service name, or your ISP might
be experiencing a provisioning problem.
Note: Unless you connect manually, the access point/router does not authenticate
using PPPoE until data is transmitted to the network.
Diagnostics and
Troubleshooting
257
User Manual
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