NETGEAR WAC124-100NAS User Manual page 256

AC2000 802.11ac Wireless Access Point/Router WAC124
If the access point/router is still unable to obtain an IP address from the ISP, the problem
might be one of the following:
• Your ISP might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host
name of your ISP account as the account name (see Router mode: Manually set up
the access point/router Internet connection on page 38).
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your registered computer's MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the
access point/router's MAC address.
- Configure the access point/router to clone your registered computer's MAC
address.
If the access point/router obtained an IP address, but your computer or mobile device
does not load any web pages from the Internet, it might be for one or more of the
following reasons:
• Your computer or mobile device might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of
one or two DNS servers for your use. If you entered a DNS address during the access
point/router's configuration, reboot your computer or mobile device, and verify the
DNS address. You can configure your computer or mobile device manually with
DNS addresses, as explained in your operating system documentation.
• The access point/router might not be configured as the TCP/IP gateway on your
computer ore mobile device.
If your computer or mobile device obtains its information from the access point/router
by DHCP, reboot the computer or mobile device and verify the gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your router. You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never
dial a connection. Other browsers provide similar options.
Diagnostics and
Troubleshooting
256 User Manual