Table 20 Ethernet Network Problems - Quantum DX3000 User Manual

Table 20 Ethernet Network
Problems
Quantum DX3000 and DX5000 User's Guide
Problem
The Ethernet link
light on the DX3000/
DX5000 controller is
not lit when a cable is
connected to a hub or
switch.
The Ethernet link
light on the switch or
hub is not lit when a
cable is connected to
DX3000/DX5000
system.
DX3000/DX5000
system is not visible
on the Ethernet
network.
Web browser stalls
when using Netscape
version 4.76 to access
the management
pages.
Java applets do not
appear.
Common Problems and Solutions
Corrective Action
Check to make sure the Ethernet cable is
not a cross-over cable. Use only "straight"
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DX3000/DX5000 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
Check to make sure the Ethernet cable is
not a cross-over cable. Use only "straight"
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DX3000/DX5000 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
Try to ping the DX3000/DX5000 system IP
address from a host on the same network.
If the ping reports round trip times, the
DX3000/DX5000 system is active. If not,
check the cables, switches, or hubs for
damaged components. If everything
checks out, contact the Quantum Customer
Support department (see the Preface for
contact information).
Upgrade your version of Netscape to 7.1 or
later. You can download this software
from http://www.netscape.com.
Download and install the latest updates for
your browser.
Chapter 4 Troubleshooting
95