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Quantum DX3000 and DX5000 User's Guide
•
Run diagnostic utilities to more quickly determine the root cause of issues
•
Initiate remote connection to remote management interface to get more in-
depth information about the health of your Quantum product.
•
Distribute software/firmware upgrades - this will be available as a future
enhancement
Product Features
•
Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum
products enabling Quantum Support to be alerted on events such as errors or
marginal conditions that are defined by the user.
•
Root Cause Diagnosis - Allows Quantum to quickly isolate and identify the
root cause of a problem.
•
Rapid Problem Resolution- Quantum can rapidly recommend and/or
implement the corrective actions needed to resolve a problem ensuring
minimal impact to the IT environment.
•
Quantum Remote Software Update - Distributed software update capability
allows fast updates to agent software and Quantum hardware installed at
customer sites
•
Real-time Data Collection - Instant on-demand or scheduled diagnostic data
collection from Quantum products as well as the ability to run user-defined
data collection scripts from agent.
•
Access Management - Customer has full control over Quantum's access rights
and privileges.
•
Audit Logging - Audit logs are kept for all communications to and from the
agent.
How it works:
1 Customers can download the
http://www.quantum.com/guardiandownload.
2 Customer installs the
2003/XP or Solaris 8/9 server located at the customer's site.
3 The
StorageCare Guardian
information and updates to the Quantum Enterprise Server that resides at
Quantum Support.
4 If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian
system.
StorageCare Guardian
StorageCare Guardian
agent monitors Quantum products, and provides
agent for data collection or real-time access to the
StorageCare Guardian
agent software from
agent on any Windows 2000/
0
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