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StorageCare Guardian
Quantum DX3000 and DX5000 User's Guide
5 The
StorageCare Guardian
access is allowed.
6 If approved, the information is transferred to Quantum, or a remote
connection is initiated.
7 Quantum Support will diagnose the problem and, if necessary, send the
needed parts and/or field personnel to resolve the issue.
Quantum can identify if the backup problem is not associated with the Quantum
device and then direct the customer to resolve the issue with appropriate third-
party vendor.
agent checks access policy settings to determine if
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