Quantum DX100 User Manual page 19

Quantum DX-Series User's Guide
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.
How it works:
Customers can download the
1
from http://www.quantum.com/guardiandownload.
Customer installs the
2
2000/2003/XP or Solaris 8/9 server located at the customer's site.
The
3 StorageCare Guardian
provides information and updates to the Quantum Enterprise Server
that resides at Quantum Support.
If an error or problem is detected, Quantum queues a request to the
4
StorageCare Guardian
the system.
The
5 StorageCare Guardian
determine if access is allowed.
If approved, the information is transferred to Quantum, or a remote
6
connection is initiated.
Quantum Support will diagnose the problem and, if necessary, send
7
the needed parts and/or field personnel to resolve the issue.
Quantum can identify if the backup problem is not associated with
the Quantum device and then direct the customer to resolve the issue
with appropriate third-party vendor.
StorageCare Guardian
StorageCare Guardian
agent monitors Quantum products, and
agent for data collection or real-time access to
agent checks access policy settings to
StorageCare Guardian
agent software
agent on any Windows
0
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