Quantum DX100 User Manual page 18

More Reliable Backups
Faster Resolution Time
Quantum DX-Series User's Guide
Through continuous 24x7x365 monitoring,
proactively checks Quantum systems for common errors and alerts the
customer when a Quantum product is underperforming. By proactively
identifying red flags, the risk of failed backups and machine downtime
can be mitigated.
When the system is down,
diagnostics data that enables Quantum to identify the root cause and
expedite the problem resolution process. Problems that used to take days
to fix can now be fixed in minutes. When problems require onsite
support, field engineers will have better information along with the right
parts necessary to fix the problem.
StorageCare Guardian allows Quantum to
• Monitor diagnostic data related to Quantum products
• Receive alarms that notify Quantum of issues at the customer site
• Run diagnostic utilities to more quickly determine the root cause of
issues
• Initiate remote connection to remote management interface to get
more in-depth information about the health of your Quantum
product.
• Distribute software/firmware upgrades - this will be available as a
future enhancement
Product Features
• Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum
products enabling Quantum Support to be alerted on events such as
errors or marginal conditions that are defined by the user.
• Root Cause Diagnosis - Allows Quantum to quickly isolate and
identify the root cause of a problem.
• Rapid Problem Resolution- Quantum can rapidly recommend and/
or implement the corrective actions needed to resolve a problem
ensuring minimal impact to the IT environment.
StorageCare Guardian
StorageCare Guardian
StorageCare Guardian
provides the necessary
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