Supervisor Features; Answer Agent - Nortel i2002 User Manual

Supervisor features

The following sections describe features that are available to Supervisors:

• Answer Agent

• Agent key
• Answer Emergency
• Call Agent
• Interflow
• Night Service
• Observe
• Display Agent Status
• Display Queue
Answer Agent
Use the Answer Agent to receive calls from Agents in a non-emergency situation.
AnsAgt
1. When the LCD next to the Answer
Agent key flashes, press the
Agent key.
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.
2. Press the Goodbye
Supervisor features
Answer
key to end the call.
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