Related Manuals for Nortel i20 Series
Summary of Contents for Nortel i20 Series
- Page 1 UCx Feature Guide for Nortel IP phones - with Feature Key mode enabled Date: 22 November 2016 System: Release: Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series...
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Page 2: Table Of Contents
Page 2 of 26 ABLE OF ONTENTS INTRODUCTION..........................5 Controls and Buttons ........................ 6 USAGE ............................... 7 Making a Call ..........................7 Using Off-hook dialing ........................7 Using On-hook dialing ........................7 Using Handsfree dialing ........................7 Using System Directory ........................7 Using Call History (Call Log) ....................... - Page 3 Page 3 of 26 Call Waiting ............................. 12 Call Forward All/Unconditional ..................... 12 Remote Call Forward All/Unconditional ..................13 Call Forward Busy .......................... 13 Remote Call Forward Busy ......................13 Call Forward Unavailable ....................... 13 Remote Call Forward Unavailable ....................13 Call Forward to Voicemail ......................
- Page 4 Page 4 of 26 Ring Volume ............................ 18 Contrast ............................18 Time Zone Offset ..........................19 Button Inquiry ..........................19 Test Set ............................19 Hotdesking ..........................19 Hotdesk from a phone with the Services Key .................. 19 Hotdesk from an unregistered phone ..................... 20 Hotdesk from a phone with a programmed key ................
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Page 5: Introduction
This Feature Guide describes the usage of your Nortel IP Phone when Feature Key mode is enabled. With Feature Key mode enabled, the operation of your Nortel IP phone when connected to the UCx Server operates like a Nortel BCM phone by displaying a Feature key that is used to invoke features using feature codes. -
Page 6: Controls And Buttons
Page 6 of 26 Controls and Buttons Standard telephone controls and buttons are listed in the table below. Name Control/Button Description Dial pad Standard telephone dial pad Volume Up/Down Ringer volume/sound volume Mute Mute/unmute toggle Handsfree Enable handsfree mode Up/Down/Left/Right Navigation keys Menu navigation Inbox... -
Page 7: Usage
3. Use the Up/Down Navigation keys to view call log entries. 4. On Nortel phones with a single display line, use the More soft key to view additional information about call log entries. 5. Press the... -
Page 8: Using Calls Key
Page 8 of 26 Using Calls key 1. Press the Calls soft key to view details of missed calls. 2. Press the Call soft key to call the phone number from the selected call log entry. The Calls soft key will appear when there are missed calls since the last use of the phone. -
Page 9: Using
Page 9 of 26 Using Page Zones 1. Press the Feature soft key followed by feature code 61X, where X is the zone number from 1 to 6. 2. Speak into the handset and your voice will be heard on the speakers of the extensions that belong to Page Zone X. -
Page 10: Using System Speed Dial
3. If a call is placed on hold for an extended period of time, a notification tone will be played. The time interval for the notification tone is configurable and can also be disabled by your UCx Administrator under Nortel Settings. Transfer (Attended) 1. Press the Transfer soft key and the original caller is placed on hold. -
Page 11: Call Park
2. By default, the Name and Number will be displayed for 5 seconds. The Call Display Timer is configurable by your UCx Administrator under Nortel Settings. Disconnect 1. If using the handset, replace the handset into the cradle or press the Release key. -
Page 12: Incoming Calls
Page 12 of 26 Incoming Calls Feature Steps Internal Auto Answer 1. When Internal Auto Answer is set to Intercom, all calls from internal extensions will behave as intercom calls (i.e. auto-answered). All external calls or calls under certain circumstances (e.g. Blind Transfer and Follow Me) will behave as a normal call. -
Page 13: Remote Call Forward All/Unconditional
Page 13 of 26 Feature Steps Remote Call Forward 1. To activate Call Forward All/Unconditional from another local phone, dial All/Unconditional *720. 2. If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial *720. 3. -
Page 14: Do Not Disturb
Page 14 of 26 Feature Steps Do Not Disturb 1. Press the Press the Feature soft key followed by the feature code 85. 2. When DND is active on your phone, the phone display shows “Do not disturb”. 3. To deactivate Do Not Disturb, press the key again press the Feature... -
Page 15: Additional System Features
Page 15 of 26 Additional System Features Feature Steps Blacklist 1. To add a number to the blacklist, dial *30. 2. Enter the number to be added to the blacklist. 3. Press to confirm. 4. Blacklisted numbers are screened and blocked from all incoming routes. Note: Internal numbers cannot be blacklisted. -
Page 16: Caller Id Blocking
Page 16 of 26 Feature Steps Caller ID Blocking 1. To block the Caller Name and ID for the next outbound call, press the Feature key and enter the feature code 819. 2. To cancel the feature, press the Feature key and enter the feature code #819. -
Page 17: Phone Configuration Features
This feature allows the user to configure a programmable button on their phone to dial an internal extension. When the button is pressed, the configured extension is automatically dialed. If the configured extension belongs to a Nortel phone, the button further provides the following functionality: ... -
Page 18: Language
Page 18 of 26 Feature Steps Language This feature allows the user to configure the language of voice prompts used for services such as voice mail, conferencing, etc. To configure the language: 1. Press the Feature key followed by the desired language code: ... -
Page 19: Time Zone Offset
Page 19 of 26 Feature Steps Time Zone Offset 4. By default, the UCx system time is displayed on the phone. If a phone is installed in a different time zone from the UCx system, time must be adjusted to display the correct time for that time zone. -
Page 20: Hotdesk From An Unregistered Phone
Page 20 of 26 To cancel Hotdesking: 1. Press the Feature soft key followed by the feature code #*999. Hotdesk from an unregistered phone To invoke Hotdesking: 1. Press the Hotdesk (HDesk) soft key 2. Enter the Hotdesk extension 3. Enter the Hotdesk password To cancel Hotdesking: 1. -
Page 21: Hotdesk From A Phone With A Programmed Key
Page 21 of 26 Hotdesk from a phone with a programmed key To invoke Hotdesking: 1. Press the Hotdesk programmed key 2. Enter the Hotdesk extension 3. Enter the Hotdesk password To cancel Hotdesking: 1. Press the Hotdesk programmed key again Call Center Agent Features If your extension is a dynamic member of a queue, then you have to login to the queue to start receiving calls from that queue. - Page 22 Page 22 of 26 1. Dial + QUEUE. (For example, to logout of queue 600, dial *45600.) Your extension is removed from the specified QUEUE. 2. The system will announce that your extension has been removed. Queue agents can temporarily change their status to “Not Ready” and pause receiving calls from the queue.
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Page 23: Services Key
Page 23 of 26 SERVICES KEY To invoke a feature using the Services key, perform the following steps: 1. While the phone is idle, press the Services 2. Use the down arrow key to locate the desired feature 3. Press the Invoke soft key Features available from Services Key listed in order of appearance... - Page 24 Page 24 of 26 Feature Feature key access code System Wide Star Codes or Keys Language - English F*501 Language - French F*502 Language - Spanish F*503 Language - default F*504 Time zone offset F*510 Ring type Contrast Ring volume F*80 Page general Page zone 1...
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Page 25: Voicemail
Page 25 of 26 VOICEMAIL Accessing Voicemail If your UC administrator has configured a mailbox for your Extension, your phone will indicate with a red lamp that you have message(s) waiting. For more details, refer to the UCx Voicemail User Guide. To access your voicemail box: 1. -
Page 26: User Extension Portal
Page 26 of 26 USER EXTENSION PORTAL Each Extension created with a voicemail box has access to a user extension portal where the end user can access their own voicemail box, call recordings and other features enabled for the Extension. For more details, refer to the User Manual for UCx User Extension Portal.