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Nortel i2004 User Manual

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Download this manual See also: Installation Manual
Standard - Nortel Networks Confidential
i2004 Internet Telephone
User Guide
MCP 3.0 Standard (04.02)
Part No. NN10042-113
July 2004

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Summary of Contents for Nortel i2004

  • Page 1 Standard - Nortel Networks Confidential MCP 3.0 Standard (04.02) Part No. NN10042-113 July 2004 i2004 Internet Telephone User Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. NN10042-113...

  • Page 3: Table Of Contents

    Resetting your i2004 Internet Telephone ........
  • Page 4 Resetting your i2004 Internet Telephone ........
  • Page 5 Locating the MAC address ..........83 Manually restarting your i2004 Internet Telephone ......84 Call does not connect .
  • Page 6 Standard—Nortel Networks Confidential NN10042-113...

  • Page 7: About This Guide

    Standard—Nortel Networks Confidential About this guide Welcome This guide describes how to set up and get started using your Nortel Networks i2004 Internet Telephone. Topics include: • Setting up and initializing your i2004 Internet Telephone • Introducing your i2004 Internet Telephone •...

  • Page 8: Audience

    Standard—Nortel Networks Confidential About this guide Audience This guide is intended for i2004 Internet Telephone users. Text conventions This guide uses the following text conventions: bold text Indicates the i2004 softkey you need to press Example: Press the Ok softkey.

  • Page 9: Related Publications

    Standard—Nortel Networks Confidential About this guide VoIP Voice over IP Wide Area Network Related publications Other publications related to the i2004 Internet Telephone User Guide: • i2004 Internet Telephone Quick Reference • i2002 Internet Telephone User Guide • i2002 Internet Telephone Quick Reference •...
  • Page 10 Standard—Nortel Networks Confidential viii About this guide NN10042-113...

  • Page 11: Setting Up And Initializing Your I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone This section describes how to setup and initialize your i2004 Internet Telephone. Topics include: • Setting up: Before you begin • Installing your i2004 Internet Telephone •...
  • Page 12 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone Note: Optional keycaps for the buttons can be installed on your i2004 Internet Telephone. Refer to the installation manual packaged with these optional keycaps for further information.

  • Page 13: Installing Your I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone Installing your i2004 Internet Telephone Warning: Severe damage will occur if this set is plugged into an ISDN connection. Contact your administrator to ensure that you plug the set into a 10/100-BaseT Ethernet jack.
  • Page 14 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone To lock the base in place, depress the light gray button at the back of the phone set while carefully pressing the base into place. Release the button to lock the base once it is in place.

  • Page 15: Initializing Your I2004 Internet Telephone

    Chapter 1 Setting up and initializing your i2004 Internet Telephone Initializing your i2004 Internet Telephone When you power up the i2004 Internet Telephone for the first time, you will see the introduction screen with a flashing Nortel Networks display as shown in the...
  • Page 16 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone When you power up your i2004 Internet Telephone ... Then ..if the display shows that the server is go to “Setting DHCP parameters” on unreachable and continuously resets...
  • Page 17 Chapter 1 Setting up and initializing your i2004 Internet Telephone Step 1: Enter an activation key When the i2004 Internet Telephone successfully connects to the server, the Enter Activation Key screen appears. Note: Your system administrator will provide you with an activation key.
  • Page 18 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone Step 2: Logging in to your i2004 Internet Telephone The device is ready for login, and the newly provisioned device idle screen displays. At the prompt, enter your username and password supplied by your system administrator.
  • Page 19 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone Step 3: Choosing your location If the i2004 Internet Telephone has been provisioned into the database and a user has been assigned, then the location prompt displays. 06/06...
  • Page 20 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone 06/06 9:31 am Enter Logon Time: >[hours] Login Timed Days Cancel To log in for a specified amount of time Enter the amount of time you want to be logged in. Press the third softkey to change Days to Hours, as desired.

  • Page 21: Resetting Your I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2004 Internet Telephone Once you are logged in the idle display appears. OnHook 06/06 9:31 am Welcome View Servcs Srch Config Tip: The idle screen text (for example, "Welcome") can be changed and may vary depending on what has been provisioned.

  • Page 22: Upgrading Firmware

    Chapter 1 Setting up and initializing your i2004 Internet Telephone Upgrading firmware Tip: If there is a newer firmware load for your i2004 Internet Telephone then you need to upgrade. The display prompts you to upgrade your firmware, as shown.

  • Page 23: Introducing Your I2004 Internet Telephone

    Getting to know the i2004 Internet Telephone Features and services Your i2004 Internet Telephone is a device that is as familiar and easy to use as your traditional telephone, yet capitalizes on all the new capabilities available from your internet connection. Here are some of the features and services: •...
  • Page 24 Your i2004 Internet Telephone also provides features not available on traditional phone systems including: • instant messages: Send, receive, and reply to instant messages on your i2004 Internet Telephone. • stock query: Obtain stock quotes directly on your i2004 Internet Telephone display.

  • Page 25: Useful Terms

    The first person who logs onto the telephone has the primary line. You can be logged in to several different i2004 Internet Telephones at the same time. If you have a job function that requires you to move around to different locations then you can always be sure that your calls will reach you.

  • Page 26: Address Book

    Inbox Your i2004 Internet Telephone keeps track of all the calls you receive, which you can view by pressing the inbox button. Using the softkeys, you can view a list of all the people who have called you or just the calls that you have missed.

  • Page 27: Meet Me Audio Conferencing

    Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone Presence Presence is a feature that allows you to see the online status of other users on the network and also a way to alert others to your status. Through the View menu you can change your presence status to let other users know if you are online or away from your desk.

  • Page 28: Getting To Know The I2004 Internet Telephone

    Chapter 2 Introducing your i2004 Internet Telephone Getting to know the i2004 Internet Telephone Buttons Your i2004 Internet Telephone includes buttons that provide instant access to features of the set. The following picture shows the buttons available on your i2004 Internet Telephone:...
  • Page 29 Chapter 2 Introducing your i2004 Internet Telephone Using the i2004 Internet Telephone quick buttons The i2004 Internet Telephone quick buttons provide pre-programmed service access with a touch of a button. The quick buttons are located along the bottom of your i2004 Internet Telephone, from middle to far right.
  • Page 30 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone Pressing this quick button... Activates this function and softkeys... Address book Access to a network-based address book. Press • Call - to place a call to the highlighted entry in the list •...
  • Page 31 "Use Alternate Server?" and displays the IP address and port of the alternate server. Press • Ok - to have your i2004 Internet Telephone attempt to connect to the alternate server listed in the display • Cancel - to return to the idle display Quit Allows you to cancel a feature or function.
  • Page 32 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone The i2004 Internet Telephone display The i2004 Internet Telephone display is organized as follows: line button user label line line buttons buttons primary line OnHook 06/06 9:31 am status line status...

  • Page 33: Entering Alphanumeric Characters

    "o". You can cycle through the letters (and finally the actual number) by repeatedly pressing the number button. Names or words that have two adjacent letters that require the same button, such as in the name "nortel", are entered by entering the first character, briefly pausing, and entering the next letter.
  • Page 34 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone Tip: To enter an uppercase letter, press the up navigation button following the entered letter. To change to lowercase press the down navigation button following the entered letter. The back navigation button erases the last character.

  • Page 35: Searching For Addresses

    Note: For information on searching the global address book refer to “Global Search” on page The default search method for the i2004 Internet Telephone is Name Search. To search for an address Press a quick button to access your inbox, outbox or address book. (In this example we use the address book.)

  • Page 36: Helpful Hints

    Use the available softkeys to Call, Add, Modify or press Ok to return to the idle display. Helpful hints When navigating the i2004 Internet Telephone menus or entering text, keep the following tips in mind: •...
  • Page 37 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone Icon Meaning ringing call if this icon displays beside a line button the telephone is off-hook if this icon displays in the Inbox then it indicates a call that you answered...
  • Page 38 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2004 Internet Telephone NN10042-113...

  • Page 39: Configuring The I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone This section describes the settings that you can customize on your i2004 Internet Telephone. The Configuration menu of the i2004 Internet Telephone includes the following options: Config menu option Volume Setting...

  • Page 40: Adjusting Volume Settings

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Adjusting volume settings The volume settings sub-menu offers the following options: Ring Pattern Handset Volume Headset Volume Handsfree Volume Alerting Volume Tip: You can adjust the handset, headset, handsfree, and alerting volume when a call is ringing or while on an active call using the volume control bar located below the dialpad.

  • Page 41: Adjusting Handset Volume

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Select another volume setting to change or, press Save to apply the change you have just made. (Press Cancel to return to the idle display and your changes will not be applied.) Adjusting handset volume You can raise and lower the volume setting for the handset.

  • Page 42: Adjusting Handsfree Volume

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Adjusting handsfree volume You can raise and lower the volume setting for the handsfree button. From the idle display Press the Config softkey. Highlight the Volume Setting option and press the Select softkey.

  • Page 43: Adjusting Contrast Setting

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Adjusting contrast setting To set how light or dark the characters appear on your LCD display Press the Config softkey. Highlight the Contrast Setting option and press the Select softkey.

  • Page 44: Setting Im Display

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Tip: For more information about using alphanumeric dialing “Entering alphanumeric characters” on page Setting IM display You can choose to block all incoming instant messages so that the text does not appear on the telephone display.

  • Page 45: Setting Ignore Action

    You can set the actions of the Ignore softkey. The Local setting stops an incoming call from ringing on your i2004 Internet Telephone, but any other devices defined in your ring list continue to ring for the duration of the ring list before advancing to the next ring list.

  • Page 46: Setting Idle Display

    Specifying location You have the ability to access the system from different locations. For example, you may move to another building or temporarily log into someone else’s i2004 Internet Telephone. At login, the system prompts you to select your location (from a pre-defined list) in order that emergency services may be correctly routed if needed.

  • Page 47: Setting Language Preferences

    The Back softkey returns you to the previous display. Setting language preferences You can select the language that displays on your i2004 Internet Telephone. Press the Config softkey. Highlight the Language Preferences option and press the Select softkey. The display shows the current language.

  • Page 48: Setting Time Preferences

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Setting time preferences You can choose how the date and time displays on your telephone screen and you can set your time zone. 06/06 9:31 am Time Prefs Date Format: DD/MM...

  • Page 49: Displaying I2004 Internet Telephone Information

    Highlight the Display Version option, and press the Select softkey. The screen displays: the system release, build and date, IPCM IP address and port, firmware version, MAC address, IP address of the i2004, terminal ID, domain, and location. Use the navigation buttons to scroll through the information on the screen.

  • Page 50: Resetting Your I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Resetting your i2004 Internet Telephone To reset your phone to reconnect to the server Press the Config softkey. Highlight the Reset Phone option, and press the Select softkey. Press the Ok softkey to confirm the reset or, cancel to return to the idle display.

  • Page 51: Switching Server Control

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone Switching server control If you lose the connection to your server, your i2004 Internet Telephone will automatically switch to the secondary server. You can also manually switch to the secondary server.
  • Page 52 Standard—Nortel Networks Confidential Chapter 3 Configuring the i2004 Internet Telephone NN10042-113...

  • Page 53: Making Calls

    Chapter 4 Making calls This section describes the various ways that you can place and receive calls on your i2004 Internet Telephone. Topics include: • Getting started with your i2004 Internet Telephone • Placing a call • Entering an address •...

  • Page 54: Getting Started With Your I2004 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 4 Making calls Getting started with your i2004 Internet Telephone The following table lists the steps for some of the functions you will use on an everyday basis. To... Do this... Place a call 1. Pick up your handset or press the Handsfree button to go off hook on the primary line (the green line button).
  • Page 55 Dial the last number you called. Alpha/NoAlph Activate alphanumeric dialpad characters. Subject To select a call subject to add to you call. Note: The Redial softkey does not appear on the display until after you have made your first call. i2004 Internet Telephone User Guide...

  • Page 56: Placing A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Placing a call You can make calls with your i2004 Internet Telephone in any of the following ways: To make a call with the... Do this... Handsfree button Press the Handsfree button to go off-hook on the primary line (the green line button) and produce a dial tone.

  • Page 57: Global Search

    Global search From the idle display of your telephone you can search the global address book and initiate calls. Press the Srch softkey on the idle display of your i2004 Internet Telephone. i2004 Internet Telephone User Guide...

  • Page 58: Adding Subjects To A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Highlight the field that you want to search as follows: 1. User Name 2. Name 3. Last Name 4. First Name 5. Phone Number Press Select. Enter your search parameter. Use the dialpad and the Alph/NoAlph softkey to enter alpha and numeric characters Tip: To enter a wildcard symbol, press the * button on the dialpad.

  • Page 59: Answering An Incoming Call

    Stop the call from ringing and handle it through a ring list. “Incoming call options” on page 57 for more information. Note: For information on how to set up ring lists refer to the Personal Agent User Guide. i2004 Internet Telephone User Guide...

  • Page 60: Receiving A Second Call

    If you are on an active call and someone else tries to call you on the same line, the the i2004 Internet Telephone alerts you with an audible beep and the ringing call information appears on the display. For example: While mjane and jdoe are talking, jdoe receives an incoming call from csmith.
  • Page 61 10 When the second call is answered, the display changes to reflect these new states. The display icons indicate the state of the calls. The softkeys change and apply to the highlighted call, which is now csmith. i2004 Internet Telephone User Guide...

  • Page 62: Switching Between Active Calls On The Same Line

    Standard—Nortel Networks Confidential Chapter 4 Making calls jdoe 06/06 9:31 am jdoe From: mjane From: csmith Transfr NewCall Join Audio Switching between active calls on the same line To switch between calls that are on the same line Use the navigation buttons to highlight the inactive call.

  • Page 63: Ending A Call

    Jdoe presses the Hold softkey to resume the conversation with csmith. Placing a conference call The i2004 Internet Telephone allows you to connect calls together to form a conference. While on a call, you can initiate a conference call to connect new parties to the call.

  • Page 64: Placing A Call On Hold

    Standard—Nortel Networks Confidential Chapter 4 Making calls Press the NewCall softkey. Your current call is automatically put on hold. Enter the new address. Press the Send softkey. The new address begins to ring. Once the new party answers the call, the display changes. You can speak to the newly called party and the original called party is still on hold.

  • Page 65: Parking A Call

    Press the Park softkey. Press the User softkey. Enter the name or address of the person who needs to retrieve this call and press the Ok softkey. The user you designate to retrieve this parked call i2004 Internet Telephone User Guide...

  • Page 66: Transferring A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls receives a message on their display. If the call is not retrieved then it rings back on your telephone. Tip: If you wanted to take a call from another device, or move to a private office, you can park a call against yourself.

  • Page 67: Incoming Call Options

    Note: Decline stops a call from ringing on all devices defined in your ring list. Ignore Stop the call from ringing on your i2004 Internet Telephone (call handling depends on the feature settings). The call is then handled by your ring list.

  • Page 68: Redirecting A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Redirecting a call To redirect an incoming call to another location without answering the call Press the Redrct softkey. Use the dialpad to enter the new address. Press the Redrct softkey to add the new party.

  • Page 69: Sending And Receiving Instant Messages

    Tip: For more information about creating a ring list refer to the Personal Agent User Guide. Sending and receiving instant messages Your i2004 Internet Telephone beeps to alert you when you receive a new instant message (IM) and shows the message on the display. i2004 Internet Telephone User Guide...
  • Page 70 Standard—Nortel Networks Confidential Chapter 4 Making calls To send an instant message press the quick button and select the Send IM option. Tip: For more information about instant messages see “Instant messaging” on page NN10042-113...

  • Page 71: Managing Your Calls

    Chapter 5 Managing your calls This section describes how to manage your calls efficiently using both the i2004 Internet Telephone quick buttons and more advanced features in the View menu. The View menu option provides you with the following options:...

  • Page 72: Accessing The List Of Friends

    You can maintain a list of users on your system that you frequently contact, using the Personal Agent (if available). Through the View menu on your i2004 Internet Telephone you can see who in your list of friends is connected or unavailable.

  • Page 73: Customizing Presence Options

    06/06 9:31 am Ln1 Presence Your current state is [Connected] Want to change it? Cancel Press the Yes softkey. Use the up and down navigation buttons to highlight either the Connected or Unavailable option. i2004 Internet Telephone User Guide...

  • Page 74: Adding Call Subjects

    Standard—Nortel Networks Confidential Chapter 5 Managing your calls Press the Select softkey. Use the up and down navigation buttons to scroll through the current list. 06/06 9:31 am Ln1 Presence 1. none 2. Away 3. Out to Lunch Select Cancel Press the Add softkey.

  • Page 75: Adding Reject Reasons

    Press the Add softkey and enter the desired text. Press the Ok softkey. Tip: You can highlight an existing reject reason entry and press the Modify softkey to edit the text, or use the Delete softkey to remove an entry from the list. i2004 Internet Telephone User Guide...

  • Page 76: Viewing Line Information

    Press the Ok softkey to return to the View menu. Using the inbox options Your i2004 Internet Telephone maintains an inbox list of calls that you returned. You can access this list through the View softkey or by pressing the inbox quick...

  • Page 77: To Call An Inbox Entry

    Select softkey to access that inbox.) Highlight an entry or enter the number associated with the entry. Press Select. The active call is automatically put on hold and the new call rings. i2004 Internet Telephone User Guide...

  • Page 78: Saving An Inbox Entry To The Address Book

    Standard—Nortel Networks Confidential Chapter 5 Managing your calls Saving an inbox entry to the address book If you enter a nickname for an entry that you save in your address book, then that name appears on your display when the person calls you.To save an entry in your...

  • Page 79: Managing Your Address Book

    Chapter 5 Managing your calls Managing your address book The i2004 Internet Telephone allows you to keep a list of addresses. Tip: Use the right navigation button to access to access entry details, including presence status. Use the left navigation button to scroll back to the previous screen.

  • Page 80: Managing Your Outbox

    Friends?". If the entry is not in the list of friends, then the display prompts "Add (entry name) to Friends?". Press the Yes or No softkey. Managing your outbox The i2004 Internet Telephone keeps a list of all your outgoing calls. Accessing your outbox To access your outbox and make a call Press .

  • Page 81: Deleting An Outbox Entry

    Press the Save softkey. The display prompts, “Save as?”. You can change the entry text. Press the Save softkey again. The display prompts, "Would you like to add this entry to the friends list?". Press the Yes or No softkey. i2004 Internet Telephone User Guide...
  • Page 82 Standard—Nortel Networks Confidential Chapter 5 Managing your calls NN10042-113...

  • Page 83: Advanced Features And Services

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services The Services menu gives you access to many advanced i2004 Internet Telephone features: Services menu option Stock Query Send IM Call Forward Do Not Disturb User Login User Logout Retrieve Parked Call...

  • Page 84: Stock Query

    Chapter 6 Advanced features and services Stock query Your i2004 Internet Telephone can be set up to display stock quotes on the display. Note: This feature may not be activated for your system. Contact your system administrator for more information.

  • Page 85: Instant Messaging

    To send an instant message to an entry in your address book or outbox Select the Servcs softkey. Highlight the Send IM feature and press the Select softkey. Press an Inbox, Outbox or Address Book quick button. Highlight an entry and press the Select softkey. i2004 Internet Telephone User Guide...

  • Page 86: Call Forward

    Enter your message text. Press the Send softkey. A confirmation message appears. Handling incoming instant messages When your i2004 Internet Telephone beeps to alert you of a new instant message (IM), you can Use the navigation buttons to scroll through the IM text.

  • Page 87: Canceling A Forwarded Call

    Note: If there is more than one user logged into the i2004 Internet Telephone then you must press the line button next to the line you want to forward.

  • Page 88: Do Not Disturb (Dnd)

    The Do Not Disturb feature blocks all calls for each line and prevents them from ringing on your i2004 Internet Telephone. If your i2004 Internet Telephone is the only device defined in your active ring list then any incoming calls will be directly sent to the next ring list.

  • Page 89: User Logout

    Timed or, press the Login softkey to use the network provisioned values. User logout To log out as an i2004 Internet Telephone user Press the Servcs softkey. Highlight the User Logout option and press the Select softkey. The screen prompts you to indicate your line (if there is more than one user logged in) and then for your password.

  • Page 90: Nn10042

    Press the Srch softkey to continue searching the global address book or press the Cancel softkey to return to the idle display. Program Key With a simple press of a button, the unused line buttons on your i2004 Internet Telephone can simplify everyday features that you use.You can program buttons NN10042-113...
  • Page 91 The text label will appear beside the line button at the top of your telephone. Follow the prompts to enter the information to program this button. i2004 Internet Telephone User Guide...
  • Page 92 Standard—Nortel Networks Confidential Chapter 6 Advanced features and services Remove a programmed button To delete a programmed button Press the Servcs softkey. Choose the Program Key option and press the Select softkey. The display lists the unused line buttons that are available to program. Use the up and down navigation buttons to scroll through this list.

  • Page 93: Troubleshooting

    Quality of service information Locating the MAC address Examine your i2004 Internet Telephone set. The white label underneath and on the left of the set shows a series of numbers. The last number is the MAC address (similar to 00 60 38 XX XX XX). Write this sequence down for later use. The...

  • Page 94: Manually Restarting Your I2004 Internet Telephone

    Chapter 7 Troubleshooting Manually restarting your i2004 Internet Telephone There are two ways that you can manually restart your i2004 Internet Telephone Power cycle (unplug and replug) your phone, or Press the Config softkey and select the Reset Phone option.

  • Page 95: Changing Audio Settings

    Chapter 7 Troubleshooting Changing audio settings The i2004 Internet Telephone allows you to change speech codec settings, while on a call, to achieve better audio quality. The term codec is an acronym that stands for "Compression/Decompression". The codec setting controls how speech compresses/decompresses into digital packets for transmission over the network.

  • Page 96: Quality Of Service Information

    Standard—Nortel Networks Confidential Chapter 7 Troubleshooting Quality of service information In order to improve your service or perhaps to determine a solution to a quality issue, your service provider may ask you to record quality of service information for your calls.

  • Page 97: Using The Multimedia Pc Client And The I2004 Internet Telephone

    IP and multimedia services. For more information about this Multimedia PC Client Set refer to the Multimedia PC Client User Guide. Note: You must be logged in to both the i2004 Internet Telephone and the Multimedia PC Client in order for the Multimedia Client Set to work.

  • Page 98: Appendix B

    LAN in a home office.In this case, the S1 (server 1) and S2 (server 2) settings on the i2004 Internet Telephone must be set to the PC’s IP address in order for the Multimedia PC Client to control the phone. Refer to Appendix B, “Setting DHCP parameters,”...

  • Page 99: Setting Dhcp Parameters

    Standard—Nortel Networks Confidential Appendix B Setting DHCP parameters After you power up your i2004 Internet Telephone, if the display indicates that the server is unreachable and it continuously resets then you need to configure some parameters. 01/01 12:00 am Server unreachable Restarting .

  • Page 100: Begin The Initialization Process

    Standard—Nortel Networks Confidential Setting DHCP parameters Begin the initialization process To begin the initialization process, at the flashing Nortel Networks screen, quickly press each of the four softkeys (located at the bottom of the display screen) once, pressing from left to right.

  • Page 101: If Your Network Does Not Support Dhcp

    Warning: The VLAN parameter should never be selected unless the underlying network switches have been configured to filter on VLAN IDs. Otherwise, the i2004 may fail to work properly. After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server".
  • Page 102 Secondary retry count VLAN (0=No, 1=Yes) QoS 802.1a VLAN Tag Service Warning: The VLAN parameter should never be selected unless the underlying network switches have been configured to filter on VLAN IDs. Otherwise, the i2004 may fail to work properly. NN10042-113...

  • Page 103: Where To Go Next

    After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server". Where to go next After the i2004 Internet Telephone has successfully located the server, follow the instructions in the following table. If ...
  • Page 104 Standard—Nortel Networks Confidential Setting DHCP parameters NN10042-113...

  • Page 105: Customer Support

    Standard—Nortel Networks Confidential Appendix C Customer support You can order the following parts and supplies for your i2004 Internet Telephone from your authorized distributor as follows: Description Part number Power supply - North America A0619627 Power supply - Europe A0619635...
  • Page 106 Standard—Nortel Networks Confidential Customer support NN10042-113...

  • Page 107: Net6 Support

    Connecting to the Net6 server The blue Expand button on your i2004 Internet Telephone connects with the Net6 server and displays content on your telephone display. Softkeys change according to the information on the display. Refer to your Net6 guide for details. To return to your idle display press the Expand button again.
  • Page 108 Standard—Nortel Networks Confidential Net6 support NN10042-113...

  • Page 109: Index

    79 transfer 56 changing servers 41 features and services 13 codec 85 forwarding a call 76 conference call 53 friends 16, 62 configuration 29 connecting your i2004 3 contacts 61 global address book contrast 33 i2004 Internet Telephone User Guide...
  • Page 110 Standard—Nortel Networks Confidential Index global search 80 placing a call on hold 54 presence 17 program key 80 Help vii hold 54 quality of service 86 quick buttons 18 icons 26 ignore 59 IM , see instant messages receiving a second call 50...
  • Page 111 Standard—Nortel Networks Confidential Index troubleshooting 83 volume 30 i2004 Internet Telephone User Guide...

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