Nortel i2002 User Manual
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Nortel i2002 User Manual

Nortel i2002 User Manual

Internet telephone
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Meridian 1, Succession 1000, Succession 1000M
Succession 3.0 Software
i2002 Internet Telephone User Guide

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Summary of Contents for Nortel i2002

  • Page 1 Title page Meridian 1, Succession 1000, Succession 1000M Succession 3.0 Software i2002 Internet Telephone User Guide...

  • Page 3: Revision History

    Revision history October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0. Revision history...

  • Page 4: Table Of Contents

    Contents Contents i2002 Internet Telephone Features ... 7 Your i2002 Internet Telephone’s controls i2002 Internet Telephone display Install your i2002 Internet Telephone Your i2002 Telephone Option menu Adjust volume... 15 Adjust Screen contrast... 17 Select a language ... 18 Select Date/Time format... 18 Display diagnostics ...
  • Page 5 Make a System Speed Call ... 32 Use Hot Line... 32 Make an Intercom call... 33 Answer a call While on an active call Place a call on hold ... 35 Transfer a call ... 35 Use Timed Reminder Recall ... 36 Use Attendant Recall ...
  • Page 6 Contents Additional call features Auto Dial Transfer feature ... 54 Use the Buzz signal... 54 Use Call Page Connect to make an announcement ... 55 Use Centrex/Exchange Switchhook Flash ... 55 Charge a call or Charge a Forced call... 56 Use Enhanced Override feature ...

  • Page 7: I2002 Internet Telephone

    Internet Telephone This document describes i2002 features and how to use the i2002 Internet Telephone. The i2002 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

  • Page 8: Your I2002 Internet Telephone's Controls

    Your i2002 Internet Telephone’s controls Speaker Volume Handsfree Key Control Bar Your i2002 Internet Telephone’s controls 2498 Programmable Line (DN)/ Feature Keys (self-labeled) Message Waiting Light/ Incoming Call Indicator Mute Use the Volume Control volume of the Handset, Headset, Speaker, Ringer, and Handsfree features.
  • Page 9 Your i2002 Internet Telephone’s controls Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing to return to the caller on hold. Press the Speaker key to activate handsfree. The speaker LED lights to indicate when handsfree is active.
  • Page 10 Your i2002 Internet Telephone’s controls 2498 More CallWait Press the Services key to access the following items: • Telephone Option: - Volume Adjustment - Contrast Adjustment - Language - Date/Time Format - Display diagnostics - Local Dialpad Tone - Ring type...

  • Page 11: I2002 Internet Telephone Display

    Internet Telephone display This section summarizes the display features of the i2002 Internet Telephone. The Idle display is shown in the figure below. The i2002 telephone has two display areas: The upper display area provides line and feature key status and •...

  • Page 12: Install Your I2002 Internet Telephone

    CAUTION Damage to Equipment Do not plug the i2002 Internet telephone into an ISDN connection. This results in severe damage to the i2002 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
  • Page 13 Install your i2002 Internet Telephone i2002 Ethernet port connections Network Ethernet Ethernet...

  • Page 14: Your I2002 Telephone Option Menu

    Administrator to configure telephone preferences. The Virtual Office Login and Test Local Mode (for Branch Office) • menus are listed when an i2002 Internet Telephone class of service is set for Virtual Office and Branch Office. The Telephone Option menu offers the following options: Volume adjustment...

  • Page 15: Adjust Volume

    After selecting Volume adjustment... Ringer, Handset, or Handsfree for volume adjustment. To adjust Ringer volume: Ringer Lower Higher Your i2002 Telephone Option menu Press the Select key. The display provides information required to adjust your selection. Choose one of the following:...
  • Page 16 Your i2002 Telephone Option menu To adjust Handset listen volume: Handset listen Lower Higher To adjust the Handsfree listen volume: Handsfree listen Lower Higher To adjust the Headset listen volume: Headset listen Lower Higher Select Handset listen Volume menu. Press...

  • Page 17: Adjust Screen Contrast

    Buzzer Lower Higher Adjust Screen contrast The Screen contrast option adjusts the telephone’s display contrast. After selecting Contrast Adjustment from the Lower Higher Your i2002 Telephone Option menu Press the settings. Select Buzzer Press Lower Higher to increase volume. Choose one of the following:...

  • Page 18: Select A Language

    Your i2002 Telephone Option menu Select a language The display is available in multiple languages. After selecting Telephone Option menu: Deutsche Select Select Date/Time format There are several Date/Time formats. Formats are based on the 12-hour and the 24-hour clock. After selecting...

  • Page 19: Display Diagnostics

    The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone Select Your i2002 Telephone Option menu from the Telephone Option Using the Navigation through the list to view display capabilities.

  • Page 20: Choose Ring Type

    Your i2002 Telephone Option menu Choose Ring type The Ring type option sets the telephone’s ring tone. After selecting Telephone Option menu: Ring type 3 Play Select Enable OnHook Default Path When the set is on-hook, the OnHook Default Path option enables a Headset or a Handsfree connection.

  • Page 21: Change Feature Key Label

    Select Case Clear More.. Select Symbol/Text Clear More.. To restore the default labels: Restore all key labels Restore one key label Your i2002 Telephone Option menu menu, choose one of the following: From the Change Feature Key Label screen, press Select key.

  • Page 22: Set Information

    Your i2002 Telephone Option menu Set Information The Set Information option displays the following set-specific information: IP address • Hardware ID of the Internet Telephone • Current firmware version • TN programmed on set • Node ID and IP address •...

  • Page 23: Call Features

    Call features Call features Contact your system System administration is required for Call features. administrator to configure these features and codes on your telephone. The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software. To access a feature, press a Feature key or enter a...

  • Page 24: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an i2002 telephone. To make a call: 2498 Make a call while on-hook 2498 Make a call while off-hook...

  • Page 25: Use Handsfree Calling

    Use Handsfree calling Use Handsfree calling to operate a built-in microphone and speaker instead of the handset. While on an active call, you can switch between mode. To answer a call in Handsfree mode: To discontinue a Handsfree call: To mute a Handsfree call: To switch from Handsfree to Handset mode: To switch from Handset mode to...

  • Page 26: Use The Corporate Directory

    Connect the Headset or the handset jack depending on the headset type and telephone. Press the Headset key. Note: Amplified and unamplified headsets are compatible with the i2002 Internet Telephone. Adjust your Headset Volume adjustment... Telephone Option menu. Connect the Headset headset on.
  • Page 27 To search for a specific number: Search Dial When prompted, use the keypad to enter the desired name in the format, “Last, First”. To edit the entry, select from the following: To toggle letters, use the 1-9 number keys. For upper case letters, use the second level of feature keys and press the Case...

  • Page 28: Use Predial

    Make a call To scroll to a specific number: Dial Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 2498 To edit a Predial number: 2498 Using the Navigation through the names in the Corporate Directory.

  • Page 29: Use Auto Dial

    Use Auto Dial Use the Auto Dial feature to display, store, and automatically dial telephone numbers. To use Auto Dial: AutoDial To display Auto Dial number: Display AutoDial To store an Auto Dial number: AutoDial AutoDial Lift the Handset. Selecting an associated from the upper display area, press to dial the number.

  • Page 30: Activate Ring Again

    Make a call Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone. Ring Again also automatically redials the number.

  • Page 31: Redial Last Number Called

    Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 2498 2498 Use Speed Call By entering a one, two, or three digit code (0–999), use the Speed Call feature to store, edit, and automatically dial frequently called telephone numbers.

  • Page 32: Make A System Speed Call

    Make a call To make a Speed Call: SpcCtl Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call. To make a System Speed Call: SScUsr SScCtl Use Hot Line Use the Hot Line feature to automatically dial a specific number.

  • Page 33: Make An Intercom Call

    Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: Intrcm To answer an Intercom call while on a line other than your Intercom group line: Intrcm Lift the Handset.

  • Page 34: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring and the LCD indicator To answer a call: 2498 Choose one of the following: Lift the Handset. Press the Handfree on the left side of the handset. Note: The Handsfree be available on your telephone.

  • Page 35: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call. To place a call on hold: To retrieve a call on hold: 2498...

  • Page 36: Use Timed Reminder Recall

    While on an active call To go back to the original call, if the transfer is incomplete: 2498 Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: TRANSF TRANSF...

  • Page 37: Use Attendant Recall

    Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: AttRcl Use Call Park Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone.
  • Page 38 While on an active call To park a call using the SPRE code or FFC: TRANSF Conf TRANSF Conf To retrieve a parked call: Park Press the Transfer key or the Conference key. Dial the Call Park FFC. To use an alternate DN from the Park DN or your own DN, dial the DN where you want to park the call.

  • Page 39: Record A Calling Party Number

    Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number or charge a call to an account number for accounting purposes during an established call. To record a caller’s number for accounting purposes: CParty CParty Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if...

  • Page 40: Trace A Malicious Call

    While on an active call Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. To use Call Trace while on a call: CallTrace To use Call Trace without a Call Trace key: Conf TRANSF Press the...

  • Page 41: Incoming Calls

    Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message service.

  • Page 42: Use Call Waiting

    Incoming calls To answer a call at a specific extension in any pickup group: DNPickup Use Call Waiting Use the Call Waiting feature to alert you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: CallWait...
  • Page 43 2498 If you do not have a Call Waiting key: 2498 Press the Line (DN) key associated with the first call. Press the Goodbye key to end the current call and answer the incoming call. Press the Line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 44: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another the telephone is in the process of ringing, that call cannot be forwarded.

  • Page 45: Use Internal Call Forward

    Use Internal Call Forward Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward internal calls: IntForward IntForward To Quit Internal Call Forward:...
  • Page 46 While you are away from your desk To Quit Remote Call Forward: Dial your Station Control Password. A dial tone sounds. Choose one of the following: Dial your DN. To forward calls to the previous call forward telephone number, press key.

  • Page 47: Secure Your Telephone

    Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change. To lock your telephone: To unlock your telephone: While you are away from your desk Lift the Handset.
  • Page 48 While you are away from your desk To change your password (must be done from your telephone): Lift the Handset. Dial the Station Control Password Change FFC. Dial the current password for your telephone. Dial the new password. Dial the new password again. Press the Goodbye key.

  • Page 49: Talk With More Than One Person

    Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself.

  • Page 50: Use The Conferee Selectable Display And Disconnect Feature

    Talk with more than one person If the person you attempt to add to the conference is unavailable: 2498 Use the Conferee selectable display and disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

  • Page 51: Use Group Call

    Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: GrpCl To answer a Group Call: Talk with more than one person The LCD indicator turns off.
  • Page 52 Talk with more than one person To end a Group Call: If you are on a call on another line on your telephone when a group call is made, you receive a long tone through the handset or speaker. If you are already on a conference call or another group call, you do not receive notification of a group call.

  • Page 53: Work Without Interruption

    Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy MakeSetBsy To deactivate Make Set Busy: MakeSetBsy Work without interruption Press the...

  • Page 54: Additional Call Features

    Additional call features Additional call features Auto Dial Transfer feature Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a CO that offers Centrex or exchange line-type features.

  • Page 55: Use Call Page Connect To Make An Announcement

    Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk. To connect to Call Page: To disconnect Call Page: Use Centrex/Exchange Switchhook Flash...

  • Page 56: Charge A Call Or Charge A Forced Call

    Additional call features Charge a call or Charge a Forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress:...
  • Page 57 To charge a call to an account when you transfer a call: TRANSF Charge TRANSF To charge a call to an account when you add someone to a conference call: Conf Charge Conf Additional call features Press the Transfer key. The call is on hold.

  • Page 58: Use Enhanced Override Feature

    Additional call features Use Enhanced Override feature Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: EnhOvr EnhOvr...

  • Page 59: Override A Busy Signal

    To answer a call camped-on to your extension: Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: EnhOvr To end the connection: Additional call features Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen.

  • Page 60: Use Privacy Release

    Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Goodbye in an established state: PrivRls Use Radio Page Use an on-site Radio Page system feature to page a person and stay on the line until they answer.
  • Page 61 To use Automatic Post selection: RadPag To answer a Radio Page: Additional call features The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. Press the Radio Page tone sounds.

  • Page 62: Use Voice Call

    Additional call features Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: VceCal To respond to a voice call: Lift the Handset. Press the Voice Call key and make the announcement.

  • Page 63: Additional Features

    When designated as the office telephone, the i2002 can be activated for Virtual Office by an i2004, i2050, or an i2002 Internet Telephone. A Virtual Office login from an i2002 Internet Telephone to an i2004 or i2050 might be blocked in certain situations.
  • Page 64 A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone. Logged on to i2002 Figure 1: Logged on using an i2002 Figure 3: Logged on using an i2050 On the i2004 and i2050 displays, the...
  • Page 65 Virtual Office on your Office Telephone To regain operation of a telephone being used for Virtual Office: Home Virtual Virtual Office Logout To log out from a remote telephone: Virtual Office Logout Select Additional features When activated for Virtual Office by a remote telephone, your office telephone is logged out and no longer operational.
  • Page 66 Additional features Troubleshoot Virtual Office When using Virtual Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2)
  • Page 67 Remote telephone has no Station Control Password. Incorrect User ID entered. Attempt to login to a remote i2004 or i2050 Internet Telephone from an i2002 Internet Telephone (some restrictions apply). Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.

  • Page 68: Succession Branch Office

    Additional features Table 1: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Server Unreachable (2) Succession Branch Office The Branch Office telephone can operate in the Normal or the Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office.
  • Page 69 Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. Resume Normal Mode Select Troubleshoot Branch Office...

  • Page 70: Hospitality Features

    Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1, Succession 1000, or Succession 1000M to automatically place a call to yourself at a predetermined time.

  • Page 71: Activate Message Registration

    To verify the time for the Automatic Wake-Up call: Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: To change a meter: Hospitality features Lift the Handset. Dial the Automatic Wake-Up Verify FFC.

  • Page 72: Use Maid Identification

    Hospitality features To reset a meter to zero: Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: Press the key.

  • Page 73: Display Room Status

    Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: Hospitality features Press the key. Dial the Maid ID. If you dial the wrong Maid ID, press the Press the...
  • Page 74 Hospitality features To change the status of a room: Press the Room Status Dial the Directory Number the room. The DN displays followed by a two-digit code. The second digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...

  • Page 75: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator. Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Forward All Calls Verify Internal Call Forward Activate Internal Call Forward Deactivate...

  • Page 76: Terms You Should Know

    A number consisting of one to seven digits for a telephone. Also known as an extension number. A Fixed key on the i2002 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed.
  • Page 77 A method of conversing with the party on the other end of the line without lifting your handset. A Fixed key on the i2002 telephone that connects to your voice messaging system when the key is pressed. An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
  • Page 78 The four keys located at the sides of the upper area of the display. A Fixed key on the i2002 telephone that is used to exit applications. A sound indicating that a call you have made is ringing...
  • Page 79 Secondary Directory Number Shared Directory Number Soft Keys (self-labeled) Special dial tone Status Messages System or Switch Switchhook User Interface A second incoming/outgoing line for your telephone. A DN (extension) that is shared by two or more persons. A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers.

  • Page 80: Index

    Forced Camp-on 32, 58 Goodbye Key 8, 25 Group Call 51 Handsfree 25, 77 Handsfree Button 25 Headset Key 8, 26 Hold 35 Hold Key 9 Hospitality features 70 Hot Line 32 i2002 Telephone display 11 Inbox (Message) 9, 77 Indicator status 77...
  • Page 81 Information display 77 Information line 77 Intercom call 33 Internal Call Forward 45 Interrupted dial tone 77 Join a call 49 Language 10, 18 Last Number Redial 31 Line (DN) Key 8 Local Dialpad Tone 10, 19 Maid Identification 72 Make Set Busy 53 Malicious call Trace 40 Meet - me page 60...
  • Page 82 Index Succession 1000M 79 Succession Branch Office 68 Switchhook 79 System or Switch 79 System Speed Call 32 Telephone Option 10 Timed Reminder Recall 36 Transfer a call 35 User Interface 79 Virtual Office 10, 63 Voice Call 62 Volume adjustment 10, 15 Volume Control 8...
  • Page 84 Meridian 1, Succession 1000, Succession 1000M i2002 Internet Telephone User Guide Copyright © 2002 – 2003 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant.

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