Using Emergency; Using Not Ready - Nortel IP Phone 2004 User Manual

Agent features

Using Emergency

Use the Emergency
emergency situation.

Using Not Ready

Use the Not Ready
while completing post-call work.
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feature to contact your supervisor immediately in an
1. During an active call, press the
Emergency
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
feature to take your telephone out of the call queue
1. Press the
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
key.
Emergency key again to
NotReady key to temporarily