Table Of Contents - Nortel i2002 User Manual

Contents
i2002 Internet Telephone
Features................................................................................................ 5
Your Internet Telephone's controls
i2002
Internet Telephone display
Display areas ........................................................................................ 9
Agent and Supervisor features
Agent Login ........................................................................................ 10
Login with Agent ID and Multiple Queue Assignments ............................ 11
Agent Logout....................................................................................... 13
Agent features
Answer ACD Calls............................................................................... 14
Call Forcing ........................................................................................ 15
Activity code ....................................................................................... 15
Emergency .......................................................................................... 16
Not Ready .......................................................................................... 16
Answer or Make Non-ACD calls........................................................... 17
Contact your supervisor ....................................................................... 17
Supervisor features
Answer Agent ..................................................................................... 19
Agent key ........................................................................................... 20
Answer Emergency .............................................................................. 20
Call Agent .......................................................................................... 21
Interflow ............................................................................................. 21
Night Service ...................................................................................... 21
Observe.............................................................................................. 22
Display Agent Status............................................................................ 23
Display Queue .................................................................................... 24
Contents
5
6
9
10
14
19
4