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Summary of Contents for Nortel i2050
- Page 1 Part No. P0988431 Issue 03 Nortel Networks i2050 Software Phone Installation Guide...
- Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks.
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Page 3: Table Of Contents
USB FAQ Optional In-Use Indicator (not provided with kit) Installing the i2050 Software Phone To install using the i2050 Software Phone CD To install using Business Communications Manager Additional installation steps for Windows 2000 Installing the Windows QoS Packet Scheduler... - Page 4 Registering the i2050 Software Phone on Business Communications Manager Troubleshooting Application fails to install Chapter 3 i2050 Software Phone interfaces Primary User Interface System Tray Interface Local Directory Interface Chapter 4 Nortel Networks i2050 Diagnostic Utility Starting the i2050 Diagnostic Utility...
- Page 5 System Tray Interface Figure 9 System Tray Interface - Local Directory Quick Access Figure 10 Directory interface Figure 11 Directory interface - make a call Figure 12 Directory interface - linking to an external directory i2050 Software Phone Installation Guide...
- Page 6 P0988431 Issue 03...
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Page 7: Nortel Networks Software License Agreement
(collectively, “Software”) that are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively, “Nortel”). Grant of License: Subject to the terms of this License Agreement and the payment of the... - Page 8 Nortel Networks Software License Agreement DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
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Page 9: Preface
Software Phone. This guide also contains information regarding the Nortel Networks USB Audio Kit. This guide is intended for the person installing the i2050 Software Phone and assumes that the Communications Server is installed and initialized. -
Page 10: Related Publications
• Software Keycode Installation Guide After you have successfully installed the i2050 Software Phone, you can access the i2050 Software Phone help system. This help system describes how to use and configure the i2050 Software Phone. How to get help •... -
Page 11: Chapter 1 Introduction
Chapter 1 Introduction The i2050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their computers. It combines the rich set of classic telephony services of Nortel Networks IP communications servers along with computer resident directory capabilities. - Page 12 G.723, G.729 and G.711 codecs for a operation at a variety of network connection speeds The intuitiveness of the i2050 Software Phone interface is based on its similarity and compatibility with the ergonomics of the i2004 Internet Telephone and Windows-based applications. Training investment with the i2004 and network applications presented using the i2004 are directly portable to i2050 Software Phone use.
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Page 13: Installing The I2050 Software Phone
Chapter 2 Installing the i2050 Software Phone This section describes how to install the Nortel Networks i2050 Software Phone and the Nortel Networks USB Audio Kit. Hardware and software requirements Minimum PC requirements • Pentium® Pro 200 MHz • 128 MB memory (for Windows 2000) •... -
Page 14: Usb Audio Kit
Chapter 2 Installing the i2050 Software Phone USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications. -
Page 15: Installing The Usb Audio Headset
Windows CD ROM so that the Windows operating system can locate drivers. After you have installed the USB headset adapter, you must use the i2050 Software Phone Configuration Utility to select ‘USB Audio Device’. -
Page 16: Installing The I2050 Software Phone
Chapter 2 Installing the i2050 Software Phone Installing the i2050 Software Phone Note: If you have previously installed a version of the i2050 Software Phone, you must uninstall the old version (via Add/Remove Programs) before installing this version. Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software Phone. -
Page 17: Additional Installation Steps For Windows 2000
These files are stored in a folder named C:\Program Files\Nortel Networks\ClientInstall\i2050 Software Phone. You can delete the installation files as they are not needed by the i2050 Software Phone. Additional installation steps for Windows 2000 If you are installing the i2050 Software Phone on a computer using Windows 2000, you must: •... -
Page 18: Installing The Windows Qos Packet Scheduler
Double click on the Setup icon in this directory. Follow the instructions on the display to complete the installation. The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it. -
Page 19: Communications Server Configuration
11 Double-click on the i2050QoSService.exe file. 12 Follow the instructions on the display to complete the installation. The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it. -
Page 20: I2050 Configuration Utility
Chapter 2 Installing the i2050 Software Phone i2050 Configuration Utility You configure the i2050 Software Phone using the configuration utility. To start the configuration utility using the Control Panel: Click the Start button and then click Settings. Click Control Panel. -
Page 21: Communications Server
Note: Using DHCP may not be appropriate for mobile users. These users commonly want to connect to their office communications server rather than the local office server. Chapter 2 Installing the i2050 Software Phone i2050 Software Phone Installation Guide... -
Page 22: Select Sound Devices
G729 and G723 are the supported codecs. The communications server may select G711 later depending upon its programming. When you clear this option, the i2050 Software Phone reports that it supports G711, G723 and G729A/G729AB. Not all servers support all codecs. -
Page 23: Server Type
Select the option that matches the communications server you are using. For example, select BCM if you are using a Business Communications Manager system. ACD agents should also select the Enable Symposium option. Chapter 2 Installing the i2050 Software Phone i2050 Software Phone Installation Guide... -
Page 24: Qos
Software Phone packets, regardless of whether the QoS Server is present. Automatic Select this option if you want the i2050 Software Phone to decide if the 802.1 QoS is used. detection When you select this option, the i2050 Software Phone will attempt to connect with 802.1q added to the packets. -
Page 25: Hardware Id
The middle box contains the MAC address for the Ethernet card installed in your computer. The i2050 Software Phone uses the MAC address of the computer as its hardware ID. You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client which hides the true MAC address. -
Page 26: Advanced Audio
Note: Changing the values on this screen should be considered a last resort if audio quality issues are encountered. Table 4 Advanced Audio Attribute Description The i2050 Software Phone uses the values assigned by the communications server. Communication This is the normal mode of operation. Server values Override... -
Page 27: Listener Ip
Table 5 Advanced Audio Attribute Description Use all addresses The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the computer for UNIStim traffic. This is the normal mode of operation. Port This value may require adjustment if another application on the computer is using the same port. -
Page 28: Trace
Chapter 2 Installing the i2050 Software Phone Trace Note: This screen is intended for Nortel Networks personnel only. This screen can be used to record UNIStim traffic. Note: For normal operation, the Enable option should be cleared. This disables the Trace feature. -
Page 29: About
Chapter 2 Installing the i2050 Software Phone About This screen identifies the version of the i2050 Configuration Utility. This always matches the version of the i2050 Software Phone application. i2050 Software Phone Installation Guide... -
Page 30: Accessing The I2050 Software Phone Help
Chapter 2 Installing the i2050 Software Phone Accessing the i2050 Software Phone help After you have successfully installed the i2050 Software Phone, you can access the i2050 Software Phone help system. This help system provides detailed information about how to use and configure the i2050 Software Phone. -
Page 31: Registering The I2050 Software Phone On Business Communications Manager
OK soft key. If you do not know the registration password, contact your system administrator. If a DN prompt appears on the i2050 Software Phone display, enter the DN you want assigned to this telephone and press the OK soft key. -
Page 32: Troubleshooting
• Error 1931: The Windows Installer service cannot update the system file <filename>. Description: You are trying to install i2050 Software Phone on an outdated version of the operating system. Action: To fix the problem, you may have to upgrade your operating system. Check the Hardware and Software Requirements section of this document for the information on supported operating system releases. -
Page 33: I2050 Software Phone Interfaces
• Primary User Interface, which provides access to features and line appearances • System Tray Interface, which provides operation of the i2050 Software Phone from the Windows system tray • Directory Interface, which offers access to internal and external databases (directory, personal... -
Page 34: Primary User Interface
Chapter 3 i2050 Software Phone interfaces Primary User Interface The i2050 Software Phone Primary User Interface provides call control and access to other network services. The display area and application buttons are mapped directly from the i2004 Internet Telephone. Therefore, knowledge of one interface is directly portable to the other, reducing training costs. -
Page 35: Figure 3 Retracted Tray
The i2050's Enhanced Skin presents a small user interface which can be expanded by selecting various trays. — Retracted Tray — Number Pad Tray — Lines Tray — Combo Tray — Local Directory Quick Access Trays Figure 3 Retracted Tray... -
Page 36: Figure 5 Lines Tray
Chapter 3 i2050 Software Phone interfaces Figure 5 Lines Tray Line labels from Up to 6 lines system programming Figure 6 Combo Tray Number Pad P0988431 Issue 03 Line status icons Line labels from system programming • Shows up to six lines or feature keys provisioned for the telephone by the communications server. -
Page 37: Figure 7 Local Directory Quick Access Tray
• Alt-V will paste/insert data to the interface (For example, you can copy a phone number from Outlook and paste it into the i2050 Software Phone interface.) Chapter 3 i2050 Software Phone interfaces • The Local Directory maintains lists of quick dials, redials and callers. -
Page 38: System Tray Interface
Chapter 3 i2050 Software Phone interfaces System Tray Interface Many of the i2050 Software Phone features are available from the System Tray Interface. This interface allows you to operate the i2050 Software Phone without interrupting your workflow. For example, you can answer an incoming call from the system tray without launching the Primary User Interface. -
Page 39: Figure 9 System Tray Interface - Local Directory Quick Access
Chapter 3 i2050 Software Phone interfaces Figure 9 System Tray Interface - Local Directory Quick Access Local Directory Lists Quick Dial List System Tray i2050 icon i2050 Software Phone Installation Guide... -
Page 40: Local Directory Interface
The i2050 Software Phone Directory Interface allows the user to maintain a personal directory for placing calls. The directory may be stored with the i2050 Software Phone itself (by default in a local file named Directory.mdb); or linked to external directories. Linking to LDAP, Outlook, Windows Address Book (WAB) and ACT! directory types is supported. -
Page 41: Figure 10 Directory Interface
• right clicking and selecting which of the contact's numbers to call or by • pressing the call function at the top of the directory window Chapter 3 i2050 Software Phone interfaces Filtered Call Search List i2050 Software Phone Installation Guide... -
Page 42: Figure 11 Directory Interface - Make A Call
Chapter 3 i2050 Software Phone interfaces Figure 11 Directory interface - make a call Figure 12 Directory interface - linking to an external directory (1) Right click on the shortcut bar P0988431 Issue 03 Make a call (2) Select Insert Directory …... -
Page 43: Nortel Networks I2050 Diagnostic Utility
Utility displays information about the last session and call. You must run the i2050 Diagnostic Utility in the same user context as the i2050 Software Phone is run. For example, if you want to obtain diagnostics regarding Sam, then Sam needs to run both the i2050 Software Phone and the i2050 Diagnostic Utility. -
Page 44: Starting The I2050 Diagnostic Tool Using The Command Line
Chapter 4 Nortel Networks i2050 Diagnostic Utility Starting the i2050 Diagnostic Tool using the command line To start the i2050 Diagnostic Utility using a command line, you need to know MS-DOS commands. If you do not know MS-DOS commands, refer to the documentation that came with your computer. - Page 45 Source: Mute status of the audio stream Current 802.1p Indicates if the i2050 Software Phone believes it is sending 802.1p (on) or not (off). This may or (Requires NIC may not be true, depending upon whether the NIC (Network Interface Card) actually supports Support) 802.1p.
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Page 46: Session Data
The Current User data overrides the System data. When a value is present in this table and replicated in the System Data table, the value in use is the value for the current user of i2050 Diagnostic Utility. When a value is unassigned here, the value in use is the value that appears in the System data table. -
Page 47: System Data (All Users)
Note: On CSE 1000 and Meridian 1 switches, the value displayed on the Service menu and the value displayed in the i2050 Diagnostic Utility is slightly different. The first two bytes (31-38) saved with the i2050 Software Phone are displayed in the Services menu as their ascii values (18). -
Page 48: Utility Output
It is overwritten each time the utility dialog saves its data. Updating the diagnostic information The diagnostic information that appears on the i2050 Diagnostic Utility is the information that was current when you started the i2050 Diagnostic Utility. You can update the diagnostic information manually or you can configure the i2050 Diagnostic Utility to update the information automatically. -
Page 49: Configuring The I2050 Diagnostic Utility To Automatically Update The Diagnostic Information
You can save the diagnostic information you are viewing to a file. You can then view this file later using a web browser or the i2050 Diagnostic Utility, or you can send it to your i2050 Software Phone support personnel. -
Page 50: Changing The Printer Settings
Opening an existing diagnostic file You can use the i2050 Diagnostic Utility to view a diagnostic information file that you created earlier or was sent from another user. Note: When you are viewing a existing diagnostic file, the Refresh options on the toolbar and in the View menu are disabled. -
Page 51: Displaying Or Hiding The Toolbar
To hide or display the Toolbar: On the View menu, click Toolbar. When a check mark appears beside the Toolbar menu option, the Toolbar appears on the i2050 Diagnostic Utility display. Displaying or hiding the Status Bar The Status Bar displays information about the current status of the i2050 Diagnostic Utility. -
Page 52: Accessing Additional Information
On the Help menu, click About. The About window appears. The About window displays information about the i2050 Diagnostic Utility, such as the version number. From this window, you can also access two Microsoft Windows diagnostic utilities by clicking the buttons on the window. These buttons are described in the following table.