Agent Logout - Nortel i2002 User Manual
Internet telephone call center, meridian 1, succession 1000, succession 1000m, succession 3.0 software
Hide thumbs
Also See for i2002:
- User manual (107 pages) ,
- User's card manual (13 pages) ,
- Documentation update (10 pages)
Table of Contents
Advertisement
Enter Agent ID
Supervisor ID Required
# # #
or
Supervisor ID not Required
# #
InCall
or
Not Ready
Agent Logout
You can either logout of the system completely, or temporarily (Not Ready state):
MakeSetBusy
or
Not Ready
Agent and Supervisor features
3.
When "Enter Agent ID" appears on the
screen, use the keypad to enter your ID.
4.
Choose one of the following:
a.
If your queue requires a Supervisor
ID, press the
b.
If your queue does not require a
Supervisor ID, press the
times.
5.
To join the ACD queue, press the
key or the
Not Ready
To log out, choose one of the following:
1.
To log out completely, press the
MakeSetBusy
2.
To logout temporarily, press the
Not Ready
key.
If you press the
Make Busy
ACD call, you log out automatically when
the call finishes.
#
key three times.
#
key two
InCall
key.
key.
key while on an
13
Advertisement
Table of Contents
