Free2Move eSolutions eProWallbox Installation Manual page 52

Error
Error
code /
Description
issue
MIDcounter
110
communication error
Inconsistency
between the wallbox
300
contactor command
and feedback
Short circuit detected
on the Control Pilot
301
line.
State E or F set on
302
the Control Pilot line.
Control Pilot
303
disconnected.
Proximity Pilot
304
disconnected.
Broken Proximity
305
Pilot detected.
Diode fault detected
on Control Pilot line
306
(no -12V).
Control Pilot
307
disconnected.
Inconsistency
between the motor
command and
308
feedback, or the
motor is in an error
condition.
Motor check
error during EVSE
309
initialization phase.
Error detected
before charging (PP
not detected, or
310
motor fault, or CP not
detected).
Troubleshooting
Check that the Modbus configuration on the MIDcounter device is correct, as described in the manual.
Check the Modbus communication cable wiring on CN12, as described in the manual.
Check that the communication cable used is suitable for Modbus RS485
Check that the MID model configuration on PowerUp is correct.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched off for at least
60 seconds.
With the appliance switched off, check that there are is damage and no defects inside and outside the
socket (if so avoid using the appliance and contact Customer Service).
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related, attempt a new charging session (if possible
with another cable)
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related, attempt a new charging session (if possible
with another cable)
Attempt a new charging session unplugging and reinserting the cable from both the appliance and
vehicle inlet.
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
Attempt a new charging session unplugging and reinserting the cable from both the appliance and
vehicle inlet.
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched off for at least
60 seconds.
With the appliance switched off, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable).
52
Inst a llat io n M an ual