Free2Move eSolutions ProWallbox User Manual
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Free2Move eSolutions ProWallbox User Manual

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Summary of Contents for Free2Move eSolutions ProWallbox

  • Page 1 USER MANUAL...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS SECTION PAGE INTRODUCTION GENERAL INFORMATION 1.1. Fields of use ESOLUTIONS CHARGING APP 2.1. Pairing between eProWallbox and app 2.2. Charging sessions 2.3. RFID card management OVERALL VIEW 3.1. RFID authentication TURNING ON EPROWALLBOX 4.1. Operating mode INSTRUCTIONS FOR USE 5.1.
  • Page 3 TABLE OF CONTENTS SECTION PAGE MAINTENANCE PRODUCT DISPOSAL ASSISTANCE DISCLAIMER...

  • Page 4: Introduction

    INTRODUCTION SAFETY RECOMMENDATIONS End users are required to read this manual and follow the instructions closely. Keep this document in a safe place for easy access at all times. Installation must be carried out by qualified personnel. A dedicated, state-of-the-art electricity supply system must be designed and installed, and the system must be certified in compliance with local regulations and the energy supply contract. Free2Move eSolutions S.p.A. cannot be held liable for damage caused to persons and/or property, or to the equipment, if the conditions described below have not been complied with. The warranty requirements are described in the Terms and Conditions of Sale section included with the purchase order for this product.
  • Page 5 WARNINGS Danger of electric shock and fire  Before installing or using the device, make sure that none of the components have been damaged. Damaged components can lead to electrocution, short circuits, and fire due to overheating. A device with damage or defects must not be used. Install eProWallbox away from petrol cans or combustible substances in general.  Before carrying out any maintenance, ensure the power supply is switched off.  Before installing eProWallbox, ensure the main power source has been disconnected. ...
  • Page 6 SYMBOL DESCRIPTION Symbol Description General warning It is mandatory to consult the original manual and additional documentation Prohibition or restrictions Although they are not made of materials that are harmful to health, the products should not be disposed of along with household waste but must be collected separately, because they are made of materials that can be recycled Sign for electrical voltage hazard Electronic device installation carried out by qualified personnel only...

  • Page 7: General Information

    1. GENERAL INFORMATION eProWallbox is an Alternate Current charging solution for powering electric vehicles and hybrid plug-ins, and is ideal for semi-public and residential use. The device is available in three-phase or single-phase configurations and is equipped with a Type 2 socket. The device charges an electric vehicle up to 22kW in three-phase, or up to 7.4 kW in single-phase. The product includes connectivity options that allow it to be monitored remotely via Web-based portal. The device can be managed via a dedicated App. This model is equipped with a SIM card for connection to the 4G mobile network. This document describes how to use and maintain the product. A description of the features of the equipment is provided to indicate its key components and set out the technical terms used in this manual. This chapter contains information on models, details of equipment, specifications and technical data, overall dimensions and identification of the equipment.

  • Page 8: Esolutions Charging App

    2. ESOLUTIONS CHARGING APP Charging is a smartphone app, available via Google Play ® and App Store ® . It can be eSolutions used to configure, monitor and set eProWallbox via a Bluetooth connection. When running the app for the first time, users are asked to provide personal details to register and create a Free2Move eSolutions account. Personal data and profile settings can be changed in-app.

  • Page 9: Pairing Between Eprowallbox And App

    2.1. Pairing between eProWallbox and app The app authenticates and pairs via a QR Code, linking eProWallbox to the owner’s user account. This pairing enables all remote features, such as data collection, display and analysis, as well as seamless customer support. It is possible to pair more than one eProWallbox. The “Device List” menu allows users to manage all their wallboxes from a single page. It is possible to configure a Wi-Fi connection for eProWallbox via the App.

  • Page 10: Charging Sessions

    2.2. Charging sessions EV drivers have full control of their charging sessions wherever they are. Users can access core charging session control features, such as: Start the charging sessions via app   Stop, delay and schedule charging sessions  Monitor the status and progress of each charging session in real-time  Receive notifications when charging sessions start and end.  Over-the-air software update.

  • Page 11: Rfid Card Management

    2.3. RFID card management The new eSolutions App enables RFID card management. Users can associate RFID cards to their own accounts. The card can be scanned via the phone camera, or by manually entering the card identifier on the back of the card. Through the relevant section of the app, it is possible to activate, suspend, or delete cards associated with the account.

  • Page 12: Overall View

    3. OVERALL VIEW Let’s start by looking at the Figure below, showing eProWallbox and its main parts. RFID Reader Base External Cover Type 2 Socket 3.1. RFID authentication The RFID reader enables authentication with the RFID card included in the package (or others supplied by Free2Move eSolutions S.p.A.). Follow the instructions in the app section to configure the RFID Authentication mode. First, turn on the eProWallbox; autostart mode is selected.

  • Page 13: Turning On Eprowallbox

    4. TURNING ON EPROWALLBOX The device does not have start/stop buttons. Once installed, it is ready to be configured via App. This allows the appropriate operating mode to be selected, depending on whether connection to the charge point management centre is via the app or in StandAlone mode, when the following conditions are fulfilled:  correct installation, certified by qualified personnel regular status of the device.  Once the device has been powered up, the display will not turn on immediately. This can take up to one minute. Danger of electric shock when the device is damaged. Use of a damaged device is strictly forbidden. If the device is damaged, follow the instructions below precisely to hazardous situations, potentially resulting in damage to persons or things: avoid using the damaged device  clearly label the damaged device so other people do not use it   call a qualified professional promptly so the device can be repaired or, if irreparably damaged, taken out of service.

  • Page 14: Operating Mode

    4.1. Operating mode Different operating modes are available on eProWallbox. Each one can be selected using the app, as described in the following section: Autostart connected (default Factory setting): Connected to Free2Move control platform for charging without using an RFID or Remote Start via the App Autostart not connected: Not connected to Free2Move control platform and charging without using an RFID card or Remote Start via the App Authentication connected: Connected to Free2Move control platform, charging using authorized RFID card or Remote Start via the App Authentication not connected: Not connected to Free2Move control platform, charging using authorized RFID card or Remote Start via the App...

  • Page 15: Instructions For Use

    5. INSTRUCTIONS FOR USE 5.1. Preliminary charging operations During the entire charging process, DO NOT remove the charging connector from the electric vehicle. Only remove the charging connector from the vehicle when charging operations have ended, or have been halted following the appropriate procedure. In either case, undue force must not be used. Removing the charging connector from the vehicle during the charging process can cause serious damage to property or people. Before starting a new charging session:  Ensure the product and its connectors are perfectly intact, dry and free of any impurities.  Do not insert fingers or objects into the socket.  Make sure the product is not, and has not been, exposed to heat sources, explosive or inflammable substances. Ensure the electric vehicle is compatible with the product’s technical features. ...

  • Page 16: How To Start Charging (Without Authentication)

    5.2. How to start charging (without authentication) If eProWallbox is configured with Autostart Operating Mode as the default setting, the following operations must be performed: The display of the wallbox must be in “Idle Mode” – ready for charging. Insert the plug of the charging cable into the available socket on the device, until it is fully engaged. Insert the plug of the Type 2 cable in the Charge Port of the electric vehicle. If a fault error appears on the Wallbox display, please unplug the cables and consult the Error List. The device will lock the cable for the duration of the entire charging session.

  • Page 17: How To Charge With Authentication

    5.3. How to charge with authentication Charging can be accessed in two additional modes if the Authentication Operating Mode is configured with an RFID swipe card or via app. Proceed as per the instructions provided in the previous point, until the cable is inserted (step 3). Pass the user RFID card over the appropriate area, or start remotely via app. Charge the vehicle. When charging is complete or the charging process needs to be stopped, press the “Stop” button on the wallbox display of the device. Alternatively, the user must swipe the RFID user card over the designated area to allow the socket in use to be unlocked and end the charging session. The charging process can be halted remotely via app. The charging cable can then be removed from the device and from the electric vehicle.

  • Page 18: Display Flow

    5.4. Display flow Welcome message. If the Authentication Operating Mode is configured, this display will indicate that to start charging, you need to authorise the wallbox via RFID or app. Authorisation successful. To start charging, the wallbox must first be authorised via RFID or app. When this screen is displayed, you can stop the charging session by touching the “stop”...
  • Page 19 When the DPM function is enabled, to see more, you can switch screens by toggling the arrows at the bottom right of the screen. Further data can be found here: contract grid power  car power  home power  The screen will display this message if charging is stopped before charging is 100% complete.

  • Page 20: Error Screens

    5.5. Error screens Error displayed when RFID or app authentication failed. Wait a few seconds, then try again. Error displayed when the wallbox is ready for charging but the cable is not inserted correctly. Error screen. In the first line you will see the error code, in the second the type of error, and in the third you will see what action to take to resolve the error.
  • Page 21 6. MAINTENANCE Before carrying out any maintenance work, turn the power supply of the device off, and disconnect it from the electric vehicle. Only qualified personnel can open the eProWallbox and carry out operations on the components. The user does not need to maintain any parts of the eProWallbox. A damaged or defective appliance must not be used in any way, but must immediately be replaced or repaired by qualified professionals, in accordance with the manufacturer’s instructions. Cleaning the outside of the device is always recommended when necessary, and should be carried out avoiding strong jets of air or water, and avoiding use of soaps or detergents that are too harsh and corrosive for the materials the product is made of. Use a soft damp cloth with a mild detergent to clean it. When finished, wipe off any traces of moisture or liquid with a soft dry cloth.
  • Page 22 8. ASSISTANCE If you have any questions about the installation of eProWallbox, please contact your authorised assistance centre. For any further information or requests for support, please contact Free2Move eSolutions S.p.A. via the relevant section of the website: esolutions.free2move.com/contacts. DISCLAIMER Free2Move eSolutions S.p.A. will not be held responsible for any damage directly or indirectly caused to people, things or animals due to the failure to comply with all the provisions set out in this Manual and the warnings regarding the use and maintenance of eProWallbox. Free2Move eSolutions S.p.A. reserves all rights to this document, the article, and the illustrations it contains. Any whole or partial reproduction, disclosure to third parties or use of its contents is prohibited without the prior written consent of Free2Move eSolutions S.p.A. Any information in this manual may be changed without prior notice and does not represent any obligation on the part of the manufacturer. Images in this manual are for illustrative purposes only, and might differ from the delivered product.
  • Page 23 Registered office Free2Move eSolutions S.p.A. Piazzale Lodi, 3 20137 Milan - Italy Customer support: https://www.esolutions.free2move.com/contacts/...

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