idp SMART-81 User Manual page 96

printer using the front LCD left and right buttons. If this problem occurs frequently,
check the following.
Non-standard cards or bad cards.

Replace the cards with ISO CR-80 card (54mm x 86mm).
The transfer roller or the printing roller is dirty.

Run a cleaning cycle from the driver noted in section 5.3
Wrong printing position setting.

Please contact IDP Support
When the operating temperature, static and humidity is out of the acceptable

operating limit.
Adjust the operating environment of the printer.
(3) Card is wound around the feeding roller and/or bent while retransferring
image.
Open the front cover, remove Film and Ribbon cartridge, and remove the bent card
by using the LCD buttons or by hand. If this problem occurs frequently, check the
following.
Non-standard cards or bad cards.

Replace the cards with ISO CR-80 card (54mm x 86mm). IDP recommends
80/20 composite cards for optimal performance.
Retransfer temperature setting does not match the card.

Adjust the retransfer temperature using the CardPrinterConfig tool.
Wrong printing position setting.

Contact IDP Support.
When operating temperature and humidity is out of the acceptable

operating limit of the printer.
Adjust the operating environment of the printer.
(4) An Error occurs while the image is being transferred to the card.
Check any error message on the LCD display and open the top cover and remove the
card by front buttons. If this problem occurs frequently, check the following.
Figure 97 Printing quality trouble 1
96