Chapter 18 Faxing Problems; Sending And Receiving Faxes Problems; The Document Stops Feeding During Faxing; The Product Is Receiving Faxes But Not Sending Them - Epson Aculaser CX21N Series User Manual

Chapter 18
Faxing Problems

Sending and Receiving Faxes Problems

The document stops feeding during faxing

Try one or more of the following solutions.
❏ The maximum length of a page you can load is 355.6 mm. Faxing a longer page stops
at 355.6 mm. The minimum page size for the Auto Document Feeder is 182 × 257 mm
(7.1 × 10.1 in.). If the item is too small, it can jam inside the Auto Document Feeder.
❏ If there is no jam and it has been less than one minute, wait a moment before pressing
the y Cancel button. If there is a paper jam, see "Clearing Jammed Paper" on page
335.
❏ Try sending to a different fax machine. There might be problems with the fax machine
you are sending to.
❏ Try one of the followings. There might be problems with the phone line.
Turn up the volume on the product and press the x B&W Start or x Color Start button
on the control panel. If you hear a dial tone, the phone line is working. To change the
speaker volume, see "Basic Settings" on page 252. Disconnect the product from the
phone jack and connect a phone. Try to make a phone call to make sure the phone line
is working.

The product is receiving faxes but not sending them

Try one or more of the following solutions.
❏ If your product is on a PBX system, the PBX system might be generating a dial tone the
product cannot detect. Disable the detect dial tone setting. See "Basic Settings" on
page 252.
❏ If you think there might be a poor connection on this phone line, try sending the fax later
and see if it sends successfully.
331
Faxing Problems