Magicard 360 NEO User Manual
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Magicard 360 NEO User Manual

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User Guide
Document No. 4780 Issue No. 1.03

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Summary of Contents for Magicard 360 NEO

  • Page 1 User Guide Document No. 4780 Issue No. 1.03...

  • Page 2: Table Of Contents

    360 NEO Card Printer – User Guide CONTENTS THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE ..4 PRINTER LIMITATIONS ........................4 SAFETY INSTRUCTIONS ........................4 PRINTER SPECIFICATION ........................5 PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS ..............6 PRINTER MAIN EXTERNAL FEATURES ....................
  • Page 3 360 NEO Card Printer – User Guide 7: REMOVE FILM ..............................40 8: CAM JAM ................................41 9: FLIP JAM ................................41 10: FILE INVALID ............................... 41 11: SOFTWARE OUTDATED ............................43 12: SENSOR FAILURE ..............................43 13: INTERNAL ERROR ............................... 44 14: SD CARD UNSIGNED ............................

  • Page 4: The Information Contained In This Document Is Subject To Change Without Notice

    This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied, stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Magicard Ltd.

  • Page 5: Printer Specification

    360 NEO Card Printer – User Guide PRINTER SPECIFICATION Print Resolution: 300 dpi Colour Depth: 256 levels (8 bit) Print Speed: YMCKO 18s (approximately). Measured as ‘click to card’ K only 5s (approximately). Measured as ‘click to card’ Card Feeder Capacity: 100 Cards (0.76mm/ 0.029”)

  • Page 6: Printer And Dye Film Environmental Requirements

    360 NEO Card Printer – User Guide PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS It is recommended that the printer is installed and used in a normal office environment with: Protection from direct sunlight. An ambient temperature between +10 to 30° C (50 to 86° F).

  • Page 7: Printer Main External Features

    360 NEO Card Printer – User Guide PRINTER MAIN EXTERNAL FEATURES Print Head Assembly Dye Film Sensor Printer Cleaning Roller Printer Front Display Front Card Flipper Front Card Stacker (70 Card Capacity) Chassis Cover Latch Card Input Hopper (100 Card Capacity)

  • Page 8: The Printer User Interface

    360 NEO Card Printer – User Guide THE PRINTER USER INTERFACE FRONT USER INTERFACE PANELS FOR COMPARISON ONLY (not to scale) In each case, the front panel buttons are used (in conjunction with the front panel display) to navigate through the various printer User and Maintenance menu options (please see pages 8, 9 and 10 for details).

  • Page 9: Printer Menu Options

    360 NEO Card Printer – User Guide Printer Menu Options The User Menu MAIN MENU TOP LEVEL Sub Level 1 Sub Level 2 Sub Level 3 Comments Clean Rollers > Remove Cards/Film > Get Cleaning Card Ready > Insert Cleaning Card now Hand Feed Mode >...
  • Page 10 360 NEO Card Printer – User Guide MAIN MENU TOP LEVEL Sub Level 1 Sub Level 2 Sub Level 3 Comments > Dye Film Info. > > Dye Film ID ID XX250YMCKOK > > Film Used > > Region >...

  • Page 11: The Maintenance Menu

    360 NEO Card Printer – User Guide The Maintenance Menu MAINTENANCE MENU TOP LEVEL Sub Level 1 Sub Level 2 Comments Turn Rollers > > Use Up/Down Keys Calibrate > Remove Film > Calibrating… Soak Test > Soak Printer >...

  • Page 12: Driver Installation

    Scroll down the page until you see the Downloads and attachments section. Select the Magicard Printer Driver option from this. The driver will then download to your PC. NOTE: Before running the downloaded driver, please ensure the printer’s USB cable is disconnected (you will be prompted to connect this during the installation process).

  • Page 13: Macintosh

    360 NEO Card Printer – User Guide Macintosh The Macintosh printer Driver can be downloaded as follows: From your Macintosh (Mac) computer, first go to the Magicard website: https://magicard.com Select the Support option at the top of the page and then select your printer model from the selection shown.
  • Page 14 360 NEO Card Printer – User Guide The Macintosh Driver Installation (continued) The Driver download is shown below, but in addition to this, the user will also be guided by on-screen instructions through each stage of the process. 1. Open the Downloads folder 3.
  • Page 15 360 NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 4. Click Install Enter your admin credentials and click Install Software...
  • Page 16 360 NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 5. Installation successful. Click Close to finish...

  • Page 17: Mac Os Quickstart Guide

    360 NEO Card Printer – User Guide Mac OS Quickstart Guide 1. Open the System 2. Select Printers and Preferences Scanners...

  • Page 18: Customising The Settings And Features

    360 NEO Card Printer – User Guide Customising the Settings and Features...
  • Page 19 360 NEO Card Printer – User Guide Configuring Settings and Features (continued)
  • Page 20 360 NEO Card Printer – User Guide Configuring Settings and Features (continued)

  • Page 21: Choosing The Correct Film And Cards

    360 NEO Card Printer – User Guide CHOOSING THE CORRECT FILM AND CARDS Dye Film Types NEO COLOUR DYE FILMS Dye Film Type Card Print Capacity Product Part Number 100YMCKO Colour 100 images MN100YMCKO/4* 250YMCKOK Colour 250 images MN250YMCKOK/4* 250YMCKOKO Half Panel Colour...

  • Page 22: Card Types

    360 NEO Card Printer – User Guide Card Types Pure PVC Card stock or laminated PVC/Polyester Cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and Smart Card applications, your supplier should provide the appropriate type for direct to card printing.

  • Page 23: Magnetic Strip Cards

    360 NEO Card Printer – User Guide Magnetic Strip Cards If you have a printer fitted with the optional Magnetic Encoding module, you can print and encode the data on the rear of the Card in one operation. The magnetic encoding module can encode both HiCo and LoCo magnetic stripe card specifications.

  • Page 24: Initial Printer Setup

    Select the Devices and Printers option from the displayed list. In the Devices and Printers window, you should now see various driver icons (one of which, should be the Magicard printer). Right-click on the printer icon and select Printing Preferences.
  • Page 25 360 NEO Card Printer – User Guide Printer Status – Connected With the “connected” status, further information will also be available to the user such as printer details and statistics and cleaning history details. If there is no problem, close the Printer Status dialogue box and continue...
  • Page 26 360 NEO Card Printer – User Guide The Network and Configuration window allows the user to set (and store) an IP address in the printer. The user also has the option to choose a static or dynamic IP address. (Static IP settings are generally more commonly used with networked printers).

  • Page 27: Installing Upgrades

    Installing Upgrades Duo Operation You can upgrade your single sided printer to print double sided cards. To upgrade, the user must first create an account and register the printer. This can be done via the Magicard Support website (www.magicard.com) follows: <...
  • Page 28 360 NEO Card Printer – User Guide < Printer Serial here > Placing the upgrade order After reading the text on the above page, the user will need to agree the Terms and conditions to proceed. Finally, select the Place Order...
  • Page 29 360 NEO Card Printer – User Guide < Printer Serial here > Double Sided order placed. When complete, the user will get confirmation the order has been placed. (When placed, the order will be sent to Magicard Sales who will process this further).

  • Page 30: Custom Holokotes

    In addition to the standard Holokote images supplied with the printer, the user has the opportunity to add their own designs as Holokote images. The user can install a maximum of ten custom images on the 360 NEO printer. (NOTE: This function may not be available on all printer models).
  • Page 31 If the printer’s PC is ‘online’, your custom Holokote file will be visible in the Available, right hand side pane. If the printer’s PC is ‘offline’, the custom Holokote file can be downloaded from the Magicard Support Account (Feature Key section) from an online computer, then moved to the printer’s computer and placed into the Available section via ‘Browse’.

  • Page 32: Printer Maintenance

    360 NEO Card Printer – User Guide PRINTER MAINTENANCE Cleaning the Printer Your printer is designed to give many years of trouble-free service provided the printer is regularly cleaned and maintained. Generally, it is recommended the printer is cleaned (using an approved cleaning kit) each time 700 cards are printed or whenever the printer dye film is replaced (whichever is the sooner).

  • Page 33: Using The Cleaning Pen

    360 NEO Card Printer – User Guide Using the Cleaning Pen The Cleaning Pen (supplied with the Cleaning Kit (Pt. 3633-0053) is used to clean the face of the print head. The pen contains Isopropyl Alcohol (IPA) and is very effective at removing light grease (such as finger grease etc.) which would otherwise spoil a printed card.
  • Page 34 360 NEO Card Printer – User Guide There are two cleaning rollers in your printer that work together: The Orange Tacky Roller and the Blue Sticky Roller. The Orange Tacky Roller The Orange Tacky roller cleans the card surface upon its entry from the rear feed hopper and is located inside and towards the rear of the printer body.

  • Page 35: Replacing The Blue Sticky Roller

    In addition to the above, a video on cleaning your printer is also available to watch on the Magicard website using the link: https://support.magicard.com/solution/cleaning-rollers The printer shown in the video is the 360 model but the process is identical to the 360 NEO printer.

  • Page 36: Replacing The Printhead

    360 NEO Card Printer – User Guide Replacing the Printhead Refitting a replacement printhead is the reverse order of the procedure below. Remove connector from rear of printhead Gently push to release printhead Tilt printhead clear of mounting Lift printhead from...

  • Page 37: Printer Error Codes

    360 NEO Card Printer – User Guide PRINTER ERROR CODES Error code documentation for DTC printer firmware version v11.39 1: LID OPENED Error code 1:0 Reason: The lid was opened while the print engine was performing an operation. Close the lid and try again.
  • Page 38 360 NEO Card Printer – User Guide Error code 4:7 Reason: While feeding a card from the hopper, and having seen the card reach the rear sensor, it took too long for the mid sensor to block. Error code 4:8 Reason: While feeding a card from the hopper, and having seen the card reach the mid sensor, it took too long to clear the rear sensor by rewinding the feed motor.

  • Page 39: 5: Out Of Film

    360 NEO Card Printer – User Guide Error code 4:21 Reason: While moving the card from the flipper to the standby position, and having seen the card reach the mid sensor, it took too long for the mid sensor to unblock.

  • Page 40: 6: Film Invalid

    360 NEO Card Printer – User Guide Error code 5:6 Reason: When about to print a panel, the printer detected the end-of-film marker. Error code 5:7 Reason: While moving the dye film, too great a time elapsed between tacho sensor counts. The film has probably either run out or snapped.

  • Page 41: 8: Cam Jam

    360 NEO Card Printer – User Guide Error code 7:3 Reason: The printer detected film was loaded when trying to carry out an operation that requires no film to be present. 8: CAM JAM Error code 8:0 Reason: While moving the printhead cam to the closed position, it took too long to detect the trailing edge of the cam pulley flag.
  • Page 42 360 NEO Card Printer – User Guide Error code 10:3 Reason: The printer received a print job containing magnetic track data. The number of bits specified for one of the tracks was out of range. This probably means that the print job file was corrupt.

  • Page 43: 11: Software Outdated

    360 NEO Card Printer – User Guide Error code 10:16 Reason: The printer received a print job. An area or hole setting for one of the panels was missing a required element. This probably means the print job file was corrupt.

  • Page 44: 13: Internal Error

    360 NEO Card Printer – User Guide Error code 12:3 Reason: While feeding a card from the hopper, the front sensor blocked before the mid one. Error code 12:4 Reason: While feeding a card from the hopper, the front sensor blocked before the rear one.
  • Page 45 360 NEO Card Printer – User Guide Error code 13:11 Reason: While updating the dye control calibration, the printer detected that the blue duty cycle was out of range. Error code 13:12 Reason: While updating the dye control calibration, the printer detected that the green duty cycle was out of range.

  • Page 46: 14: Sd Card Unsigned

    360 NEO Card Printer – User Guide Error code 13:23 Reason: While updating the dye control calibration, the printer detected that the motor current and red and blue duty cycles were out of range. Error code 13:24 Reason: While updating the dye control calibration, the printer detected that the motor current and red and green duty cycles were out of range.

  • Page 47: 20: Sd Write Failed

    360 NEO Card Printer – User Guide 20: SD WRITE FAILED Error code 20:0 Reason: While performing a system software update, an error occurred while trying to write temporary update data to the SD card. Error code 20:2 Reason: While attempting to apply an upgrade, the printer was unable to create the upgrade directory on the SD card.

  • Page 48: 26: Motor Fault

    360 NEO Card Printer – User Guide 26: MOTOR FAULT Error code 26:0 Reason: The print engine MCU reported a dye film motor fault. Error code 26:1 Reason: The print engine MCU reported a card feed motor fault. Error code 26:2 Reason: The print engine MCU reported a printhead cam motor fault.

  • Page 49: 32: Dpi600 Disabled

    360 NEO Card Printer – User Guide 32: DPI600 DISABLED 33: FILM NO NPANEL Error code 33:0 Reason: The printer received a job with neutral panel options, but the fitted dye film does not have neutral panels. 34: FILM NO PPANEL...

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