Magicard 600NEO User Manual
  1. Manuals
  2. Brands
  3. Magicard Manuals
  4. Printer
  5. 600NEO
  6. User manual
Magicard 600NEO User Manual

Magicard 600NEO User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide
Document No. 6127 Issue No. 1.02

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 600NEO and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Magicard 600NEO

Summary of Contents for Magicard 600NEO

  • Page 1 User Guide Document No. 6127 Issue No. 1.02...

  • Page 2: Table Of Contents

    600NEO Card Printer – User Guide CONTENTS THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE ..4 PRINTER LIMITATIONS ........................4 SAFETY INSTRUCTIONS ........................4 PRINTER SPECIFICATION ........................5 PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS ..............6 PRINTER MAIN EXTERNAL FEATURES ....................
  • Page 3 600NEO Card Printer – User Guide 2: OUT OF CARDS ..............................50 3: NO HAND FEED ..............................50 4: CARD JAM ................................50 5: OUT OF FILM ................................ 52 6: FILM INVALID ............................... 53 7: REMOVE FILM ..............................53 8: CAM JAM ................................54 9: FLIP JAM ................................

  • Page 4: The Information Contained In This Document Is Subject To Change Without Notice

    This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied, stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Magicard Ltd.

  • Page 5: Printer Specification

    600NEO Card Printer – User Guide PRINTER SPECIFICATION Print Resolution: 300 dpi Colour Depth: 256 levels (8 bit) Print Speed: YMCKO 18s (approximately). Measured as ‘click to card’ K only 5s (approximately). Measured as ‘click to card’ Card Feeder Capacity: 100 Cards (0.76mm/ 0.029”)

  • Page 6: Printer And Dye Film Environmental Requirements

    600NEO Card Printer – User Guide PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS It is recommended that the printer is installed and used in a normal office environment with: Protection from direct sunlight. An ambient temperature between +10 to 30° C (50 to 86° F).

  • Page 7: Printer Main External Features

    600NEO Card Printer – User Guide PRINTER MAIN EXTERNAL FEATURES Print Head Assembly Printer Cleaning Dye Film Sensor Roller Printer Front Display Front Card Flipper Front Card Stacker (70 Card Capacity) Card Input Hopper Chassis Cover Latch (100 Card Capacity)

  • Page 8: The Printer User Interface

    600NEO Card Printer – User Guide THE PRINTER USER INTERFACE FRONT USER INTERFACE PANELS FOR COMPARISON ONLY (not to scale) In each case, the front panel buttons are used (in conjunction with the front panel display) to navigate through the various printer User and Maintenance menu options (please see pages 8, 9 and 10 for details).

  • Page 9: Printer Menu Options

    600NEO Card Printer – User Guide Printer Menu Options The User Menu MAIN MENU TOP LEVEL Sub Level 1 Sub Level 2 Sub Level 3 Comments Clean Rollers > Remove Cards/Film > Get Cleaning Card Ready > Insert Cleaning Card now Hand Feed Mode >...
  • Page 10 If the installed dongle is defective (or not fitted), then selecting the WiFi option will give a ‘No Dongle’ message on the printer’s front display. ** NOTE: WiFi can only be used with the dongle supplied with the printer. Do not substitute different dongles (Magicard or otherwise).

  • Page 11: The Maintenance Menu

    600NEO Card Printer – User Guide The Maintenance Menu MAINTENANCE MENU TOP LEVEL Sub Level 1 Sub Level 2 Comments Turn Rollers > > Use Up/Down Keys Calibrate > Remove Film > Calibrating… Soak Test > Soak Printer > Feeding Card >...

  • Page 12: Driver Installation

    The ‘.exe’ format driver is the standard version for most users whereas the bare files version is more suited to I.T. support personnel. Both versions can be downloaded from the Magicard website using the links below. ‘Bare Driver files’...

  • Page 13: Macintosh

    600NEO Card Printer – User Guide Macintosh The Macintosh printer driver can be downloaded as follows: From your Macintosh (Mac) computer, first go to the Magicard website: https://magicard.com Select the Support option at the top of the page and then select your printer model from the selection shown.
  • Page 14 Which Processor does my Mac have (Intel or ARM)? Having selected the Mac driver option from the Magicard website, the user will see the option to choose from two driver versions depending on which processor the Mac computer is using (Intel or ARM).
  • Page 15 600NEO Card Printer – User Guide The Macintosh Driver Installation The Driver download is shown below, but in addition to this, the user will also be guided by on-screen instructions through each stage of the process. 1. Open the Downloads folder 3.
  • Page 16 600NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 4. Click ‘Install’ Enter your admin credentials and click ‘Install Software’...
  • Page 17 600NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 5. Installation successful. Click ‘Close’ to finish...

  • Page 18: Mac Os Quickstart Guide

    600NEO Card Printer – User Guide Mac OS Quickstart Guide 1. Open the System 2. Select ‘Printers and Preferences Scanners’...

  • Page 19: Customising The Settings And Features

    600NEO Card Printer – User Guide Customising the Settings and Features...
  • Page 20 600NEO Card Printer – User Guide Configuring Settings and Features (continued)
  • Page 21 600NEO Card Printer – User Guide Configuring Settings and Features (continued)

  • Page 22: Enabling The Cups Interface On A Mac

    CUPS is the standards-based, open source printing system developed by Apple Inc. for OS X® and other UNIX® like Operating Systems. CUPS uses the Internet Printing Protocol (IPP) to support printing to local and network printers. http://cups.org/ Further information is also available on the Magicard website at: https://support.magicard.com/solution/mac-osx-printer-driver/...

  • Page 23: Choosing The Correct Film And Cards

    600NEO Card Printer – User Guide CHOOSING THE CORRECT FILM AND CARDS Dye Film Types NEO COLOUR DYE FILMS Dye Film Type Card Print Capacity Product Part Number 100YMCKO Colour 100 images MN100YMCKO/4* 250YMCKOK Colour 250 images MN250YMCKOK/4* 250YMCKOKO Half Panel Colour...

  • Page 24: Card Types

    600NEO Card Printer – User Guide Card Types Pure PVC Card stock or laminated PVC/Polyester Cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and Smart Card applications, your supplier should provide the appropriate type for ‘direct to card’...

  • Page 25: Magnetic Stripe Cards

    600NEO Card Printer – User Guide Magnetic Stripe Cards If you have a printer fitted with the optional magnetic encoding module, you can print and encode the data on the rear of the Card in one operation. The magnetic encoding module can encode both HiCo and LoCo magnetic stripe card specifications.

  • Page 26: Initial Printer Setup

    600NEO Card Printer – User Guide INITIAL PRINTER SETUP WiFi Setup Setting up the 600NEO printer for WiFi operation is very straightforward and can be done by following the simple steps below: Open the Devices and Printers window and right-click on your printer icon.

  • Page 27: Setting Up A Static Wifi Address

    600NEO Card Printer – User Guide WiFi Setup (continued) Detected Networks window Setting up a Static WiFi Address Please refer to the following pages for additional details. Having selected the network to connect for WiFi operation, the next step will be to configure the network settings (generally, static network settings are used when connecting to a printer).
  • Page 28 600NEO Card Printer – User Guide WiFi Setup (continued) The WiFi Configuration window Establishing Connection…...
  • Page 29 600NEO Card Printer – User Guide WiFi Setup (continued) Connection Established (Settings Greyed-out) The Network Connection Status window Having completed the steps in the Setting up a Static WiFi address section, the printer should now be set up to use on a WiFi network (please see above).

  • Page 30: Checking The Printer Installation And Port Settings

    Printers window on the computer. The WiFi printer should be clearly labelled as shown below. NOTE: The procedure below shows the 600 printer model. The procedure is identical for the 600NEO model. The WiFi Printer installed Checking the USB Printer Port...

  • Page 31: Wifi Errors

    600NEO Card Printer – User Guide Checking the Ports Tab With the Ports window, it is possible to check the IP address of the newly created WiFi channel is correct. (This can also be done locally at the printer using the front panel...

  • Page 32: Ethernet Setup

    Select the Devices and Printers option from the displayed list. In the Devices and Printers window, you should now see various driver icons (one of which, should be the Magicard printer). Right-click on the printer icon and select Printing Preferences.
  • Page 33 (3). The Network configuration dialogue box should now be displayed. NOTE: The procedure below shows the 600 printer model. The procedure is identical for the 600NEO model. NOTE: The physical appearance of the Network Configuration window may vary slightly between printer models in terms of layout (please see the following page for further details).
  • Page 34 600NEO Card Printer – User Guide The Network and Configuration window allows the user to set (and store) an IP address in the printer. The user also has the option to choose a static or dynamic IP address. (Static IP settings are generally more commonly used with networked printers).

  • Page 35: Installing Upgrades

    Installing Upgrades Duo Operation You can upgrade your single sided printer to print double sided cards. To upgrade, the user must first create an account and register the printer. This can be done via the Magicard support website (www.magicard.com) follows: <...
  • Page 36 600NEO Card Printer – User Guide < Printer Serial here > Placing the upgrade order After reading the text on the above page, the user will need to agree the Terms and conditions to proceed. Finally, select the Place Order...
  • Page 37 When complete, the user will get confirmation the order has been placed. (When placed, the order will be sent to Magicard Sales who will process this further). Once payment for the upgrade has been made, the upgrade will be sent to the user in electronic form for...

  • Page 38: Custom Holokotes

    Custom Holokotes In addition to the standard Holokote images supplied with the printer, the user has the opportunity to add their own designs as Holokote images. The user can install a maximum of ten custom images on the 600NEO printer. (NOTE: This function may not be available on all printer models).
  • Page 39 If the printer’s PC is ‘online’, your custom Holokote file will be visible in the Available, right hand side pane. If the printer’s PC is ‘offline’, the custom Holokote file can be downloaded from the Magicard support account (Feature Key section) from an online computer, then moved to the printer’s computer and placed into the Available section via ‘Browse’.

  • Page 40: Using Clix Software

    600NEO Card Printer – User Guide Using Clix Software Clix is a piece of software that can be used to access your D or K type printer remotely. There is no installer for Clix since it is not a native application. Provided the end user has a web browser, be that on a desktop PC, a tablet, or a smart phone, they can use Clix.
  • Page 41 600NEO Card Printer – User Guide Using Clix Software (Continued…) User Options  Clean Rollers This option gives the user the means to clean the printer using a standard cleaning card. (If the printer is located remotely from the end user, it will require a second user beside the printer).
  • Page 42 600NEO Card Printer – User Guide  Advanced (within the Settings Menu) This option allows further options such as Printer settings, Printer Statistics settings and Diagnostics. NOTE: The advanced menu should be used with caution, and only when you are physically at the printer.
  • Page 43 600NEO Card Printer – User Guide The Advanced Menu Options (Continued…) The Printer Settings Page 1. Security SSL Certificates A SSL certificate is a digital certificate that authenticates a website's identity and enables an encrypted connection. SSL stands for Secure...
  • Page 44 600NEO Card Printer – User Guide The Printer Statistics Page...
  • Page 45 600NEO Card Printer – User Guide The Printer Diagnostics Page...

  • Page 46: Printer Maintenance

    600NEO Card Printer – User Guide PRINTER MAINTENANCE Cleaning the Printer Your printer is designed to give many years of trouble-free service provided the printer is regularly cleaned and maintained. Generally, it is recommended the printer is cleaned (using an approved cleaning kit) each time 700 cards are printed or whenever the printer dye film is replaced (whichever is the sooner).

  • Page 47: Using The Cleaning Pen

    600NEO Card Printer – User Guide Using the Cleaning Pen The Cleaning Pen (supplied with the Cleaning Kit (Pt. 3633-0053) is used to clean the face of the print head. The pen contains Isopropyl Alcohol (IPA) and is very effective at removing light grease (such as finger grease etc.) which would otherwise spoil a printed card.
  • Page 48 (Please refer to the following page for replacing the blue roller). A new blue roller is supplied with each new genuine Magicard dye film ordered. Alternatively, a Blue Sticky Roller pack (Pt. 3633-0054) can be ordered through your Blue Sticky Roller Pack Dealer or printer supplier.

  • Page 49: Replacing The Blue Sticky Roller

    Preparing the Blue Sticky Roller Cleaning your Printer (video) In addition to the above, a video on cleaning your printer is also available to watch on the Magicard website using the link: https://support.magicard.com/solution/cleaning-rollers The printer shown in the video is the 360 model but the process is identical to the 600NEO printer.

  • Page 50: Printer Error Codes

    600NEO Card Printer – User Guide PRINTER ERROR CODES Error code documentation for DTC printer firmware version v11.39 1: LID OPENED Error code 1:0 Reason: The lid was opened while the print engine was performing an operation. Close the lid and try again.
  • Page 51 600NEO Card Printer – User Guide Error code 4:7 Reason: While feeding a card from the hopper, and having seen the card reach the rear sensor, it took too long for the mid sensor to block. Error code 4:8 Reason: While feeding a card from the hopper, and having seen the card reach the mid sensor, it took too long to clear the rear sensor by rewinding the feed motor.

  • Page 52: 5: Out Of Film

    600NEO Card Printer – User Guide Error code 4:21 Reason: While moving the card from the flipper to the standby position, and having seen the card reach the mid sensor, it took too long for the mid sensor to unblock.

  • Page 53: 6: Film Invalid

    600NEO Card Printer – User Guide Error code 5:6 Reason: When about to print a panel, the printer detected the end-of-film marker. Error code 5:7 Reason: While moving the dye film, too great a time elapsed between tacho sensor counts. The film has probably either run out or snapped.

  • Page 54: 8: Cam Jam

    600NEO Card Printer – User Guide Error code 7:3 Reason: The printer detected film was loaded when trying to carry out an operation that requires no film to be present. 8: CAM JAM Error code 8:0 Reason: While moving the printhead cam to the closed position, it took too long to detect the trailing edge of the cam pulley flag.
  • Page 55 600NEO Card Printer – User Guide Error code 10:3 Reason: The printer received a print job containing magnetic track data. The number of bits specified for one of the tracks was out of range. This probably means that the print job file was corrupt.

  • Page 56: 11: Software Outdated

    600NEO Card Printer – User Guide Error code 10:16 Reason: The printer received a print job. An area or hole setting for one of the panels was missing a required element. This probably means the print job file was corrupt.

  • Page 57: 13: Internal Error

    600NEO Card Printer – User Guide Error code 12:3 Reason: While feeding a card from the hopper, the front sensor blocked before the mid one. Error code 12:4 Reason: While feeding a card from the hopper, the front sensor blocked before the rear one.
  • Page 58 600NEO Card Printer – User Guide Error code 13:11 Reason: While updating the dye control calibration, the printer detected that the blue duty cycle was out of range. Error code 13:12 Reason: While updating the dye control calibration, the printer detected that the green duty cycle was out of range.

  • Page 59: 14: Sd Card Unsigned

    600NEO Card Printer – User Guide Error code 13:23 Reason: While updating the dye control calibration, the printer detected that the motor current and red and blue duty cycles were out of range. Error code 13:24 Reason: While updating the dye control calibration, the printer detected that the motor current and red and green duty cycles were out of range.

  • Page 60: 20: Sd Write Failed

    600NEO Card Printer – User Guide 20: SD WRITE FAILED Error code 20:0 Reason: While performing a system software update, an error occurred while trying to write temporary update data to the SD card. Error code 20:2 Reason: While attempting to apply an upgrade, the printer was unable to create the upgrade directory on the SD card.

  • Page 61: 26: Motor Fault

    600NEO Card Printer – User Guide 26: MOTOR FAULT Error code 26:0 Reason: The print engine MCU reported a dye film motor fault. Error code 26:1 Reason: The print engine MCU reported a card feed motor fault. Error code 26:2 Reason: The print engine MCU reported a printhead cam motor fault.

  • Page 62: 32: Dpi600 Disabled

    600NEO Card Printer – User Guide 32: DPI600 DISABLED 33: FILM NO NPANEL Error code 33:0 Reason: The printer received a job with neutral panel options, but the fitted dye film does not have neutral panels. 34: FILM NO PPANEL...

Table of Contents