Magicard Pronto 100 User Manual
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Magicard Pronto 100 User Manual

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Pronto 100 Card Printer
User Guide
Document No. 5380. Issue 1.03
1

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Summary of Contents for Magicard Pronto 100

  • Page 1 Pronto 100 Card Printer User Guide Document No. 5380. Issue 1.03...

  • Page 2: Table Of Contents

    Pronto 100 ID Card Printer – User Guide CONTENTS THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE ..4 PRINTER LIMITATIONS ........................4 SAFETY INSTRUCTIONS ........................4 PRINTER SPECIFICATION ........................5 PRINTER EXTERNAL FEATURES ......................6 THE PRINTER USER INTERFACE PANEL ....................
  • Page 3 Pronto 100 ID Card Printer – User Guide 19: SOFTWARE INVALID ............................39 20: SD WRITE FAILED ..............................39 21: INSTALL FAILED ..............................39 24: FILM NO COLOUR ............................... 39 25: FILM NO OVERCOAT ............................39 26: MOTOR FAULT..............................39 27: CLEAN REQUIRED ...............................

  • Page 4: The Information Contained In This Document Is Subject To Change Without Notice

    This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied, stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Magicard Ltd.

  • Page 5: Printer Specification

    Pronto 100 ID Card Printer – User Guide PRINTER SPECIFICATION Print Resolution: 300 dpi Colour Depth: 256 levels (8 bit) Print Speed: YMCKO 18s (approximately). Measured as ‘click to card’. K only 5s (approximately). Measured as ‘click to card’. Card Feeder Capacity: 50 Cards (0.76mm/ 0.029”)

  • Page 6: Printer External Features

    Pronto 100 ID Card Printer – User Guide PRINTER EXTERNAL FEATURES User Interface Panel Chassis Cover Latch Card Input Hopper (50 card capacity) Card Output Stacker (50 card capacity) Front View Printer Main Power Switch Rear Connector Panel Rear View...

  • Page 7: The Printer User Interface Panel

    Pronto 100 ID Card Printer – User Guide THE PRINTER USER INTERFACE PANEL UI Error Indication Each error type is indicated by illuminating the appropriate indicator from the three available LEDs shown below. Each LED can be off, steady on or flashing at controlled intervals (set within software and therefore modifiable).
  • Page 8 Pronto 100 ID Card Printer – User Guide 05:XX 06:XX 07:XX MEDIA LED FLASHING MEDIA_FILM 24:XX 25:XX 33:XX 34:XX 13:XX 14:XX 20:XX INFORMATION LED FLASHING CRITICAL_ERROR 21:XX 26:XX 28:XX 29:XX CLEANING LED EQUAL FLASH CLEAN_REQUIRED 27:XX UI Status Indication LED CONFIGURATION...
  • Page 9 Pronto 100 ID Card Printer – User Guide Every 6sec SHORT PULSE EVERY 6sec STANDBY Every 1sec EQUAL FLASH EVERY 1sec BUSY EQUAL FLASH EQUAL FLASH EVERY 1sec WAITING FOR CLEANING CARD (About 0.5 secs) EQUAL FLASH EVERY 1sec STEADY ON...

  • Page 10: Operation Of The User Interface Buttons

    Pronto 100 ID Card Printer – User Guide Operation of the User Interface Buttons The following functions are available: Standby Mode • Example operation: Press and hold the button for approximately 2 seconds to put the printer into Standby mode.

  • Page 11: Driver Installation

    The ‘.exe’ format driver is the standard version for most users whereas the bare files version is more suited to I.T. support personnel. Both versions can be downloaded from the Magicard website using the links below. ‘Bare Driver files’...

  • Page 12: Macintosh

    Pronto 100 ID Card Printer – User Guide Macintosh The Macintosh printer driver can be downloaded as follows: From your Macintosh (Mac) computer, first go to the Magicard website: https://magicard.com Select the Support option at the top of the page and then select your printer model from the selection...
  • Page 13 Which Processor does my Mac have (Intel or ARM)? Having selected the Mac driver option from the Magicard website, the user will see the option to choose from two driver versions depending on which processor the Mac computer is using (Intel or ARM).
  • Page 14 Pronto 100 ID Card Printer – User Guide The Macintosh Driver Installation The Driver download is shown below, but in addition to this, the user will also be guided by on-screen instructions through each stage of the process. 1. Open the Downloads folder 3.
  • Page 15 Pronto 100 ID Card Printer – User Guide The Macintosh Driver Installation (continued) 4. Click ‘Install’ Enter your admin credentials and click ‘Install Software’...
  • Page 16 Pronto 100 ID Card Printer – User Guide The Macintosh Driver Installation (continued) 5. Installation successful. Click ‘Close’ to finish...

  • Page 17: Mac Os Quickstart Guide

    Pronto 100 ID Card Printer – User Guide Mac OS Quickstart Guide 1. Open the System 2. Select ‘Printers and Preferences Scanners’...

  • Page 18: Customising The Settings And Features

    Pronto 100 ID Card Printer – User Guide Customising the Settings and Features...
  • Page 19 Pronto 100 ID Card Printer – User Guide...
  • Page 20 Pronto 100 ID Card Printer – User Guide Configuring Settings and Features (continued)

  • Page 21: Enabling The Cups Interface On A Mac

    CUPS is the standards-based, open source printing system developed by Apple Inc. for OS X® and other UNIX®-like operating systems. CUPS uses the Internet Printing Protocol (IPP) to support printing to local and network printers. http://cups.org/ Further information is also available on the Magicard website at: https://support.magicard.com/solution/mac-osx-printer-driver/...

  • Page 22: Choosing The Correct Film And Cards

    NOTE: * = Region Codes: “/2” = USA “/3” = Europe, Japan, South Korea and Australia. The Pronto 100 printer model only uses Dye Film with the MD prefix (e.g. MD100YMCKO – please also see above). SINGLE SIDED MONOCHROME PRINTER DYE FILMS...

  • Page 23: Card Types

    Pronto 100 ID Card Printer – User Guide Card Types Pure PVC card stock or laminated PVC/Polyester cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and Smart card applications, your supplier should provide the appropriate type for direct to card printing.

  • Page 24: Self Adhesive Cards

    Pronto 100 ID Card Printer – User Guide Self Adhesive Cards There are many types of self-adhesive cards. Thorough investigation and testing has shown that poor quality or incorrect card types will cause: • Poor image quality. • Card feed failures.

  • Page 25: Initial Printer Setup

    Select the Devices and Printers option from the displayed list. In the ‘Devices and Printers’ window, you should now see various driver icons (one of which, should be the Magicard printer). Right-click on the printer icon and select Printing Preferences.
  • Page 26 Pronto 100 ID Card Printer – User Guide Printer Status – Connected With the ‘connected’ status, further information will also be available to the user such as printer details and statistics and cleaning history details. If there is no problem, close the Printer Status dialogue box and continue...
  • Page 27 Pronto 100 ID Card Printer – User Guide The Network Configuration window allows the user to set (and store) an IP address in the printer. The user also has the option to choose a static or dynamic IP address. (Static IP settings are generally more commonly used with networked printers).

  • Page 28: Printer Maintenance

    PRINTER MAINTENANCE Cleaning the Printer Your printer is designed to give many years of trouble-free service provided the printer is regularly cleaned and maintained. Generally, it is recommended the printer is cleaned (using an approved cleaning kit) each time 700 cards are printed or whenever the printer dye film is replaced (whichever is the sooner).

  • Page 29: Using The Cleaning Pen

    (now dry) surface of the card to remove any contamination. Cleaning the Printhead Face using the Cleaning Pen Cleaning your Printer (video) In addition to the above, a video on cleaning your printer is also available to watch on the Magicard website using the link: https://support.magicard.com/solution/cleaning-the-pronto100/...

  • Page 30: Printer Error Codes

    Pronto 100 ID Card Printer – User Guide Printer Error Codes Error code documentation for DTC printer firmware version v11.39 1: LID OPENED Error code 1:0 Reason: The lid was opened while the print engine was performing an operation. Close the lid and try again.
  • Page 31 Pronto 100 ID Card Printer – User Guide Error code 4:8 Reason: While feeding a card from the hopper, and having seen the card reach the mid sensor, it took too long to clear the rear sensor by rewinding the feed motor.

  • Page 32: 5: Out Of Film

    Pronto 100 ID Card Printer – User Guide Error code 4:22 Reason: While trying to feed a card from the hopper, and having seen the card reach the front sensor, it took too long for the front sensor to unblock.

  • Page 33: 6: Film Invalid

    Pronto 100 ID Card Printer – User Guide Error code 5:8 Reason: While trying to take up the film slack, no tacho pulses were observed within a reasonable amount of time. Error code 5:9 Reason: After completing a print job, the printer detected the end-of-film marker.

  • Page 34: 10: File Invalid

    Pronto 100 ID Card Printer – User Guide Error code 8:1 Reason: While initialising the Cam, it took too long to detect the leading edge of the Cam pulley flag. Error code 8:2 Reason: While initialising the Cam and having detected the leading edge of the Cam pulley flag, it took too long to detect the trailing edge of the flag.
  • Page 35 Pronto 100 ID Card Printer – User Guide Error code 10:9 Reason: The printer received a print job. The power adjustment for one of the panels was out of range. This probably means the print job file was corrupt. Error code 10:11 Reason: The printer received a print job.

  • Page 36: 11: Software Outdated

    Pronto 100 ID Card Printer – User Guide Error code 10:22 Reason: The printer received a print job. The format for the HoloCode is unsupported. This probably means the print job file was corrupt. Error code 10:23 Reason: The printer received a print job. The data for the HoloCode is either empty or too long. This probably means the print job file was corrupt.
  • Page 37 Pronto 100 ID Card Printer – User Guide Error code 13:6 Reason: During initialisation the printer could not program the FPGA. Ensure the printer is running the latest software, reboot the printer, and try again. If this does not work, there is either a bug in the printer software or a hardware fault.

  • Page 38: 14: Sd Card Unsigned

    Pronto 100 ID Card Printer – User Guide Error code 13:19 Reason: While updating the dye control calibration, the printer detected that the motor current and blue duty cycle were out of range. Error code 13:20 Reason: While updating the dye control calibration, the printer detected that the motor current and green duty cycle were out of range.

  • Page 39: 19: Software Invalid

    Pronto 100 ID Card Printer – User Guide 19: SOFTWARE INVALID 20: SD WRITE FAILED Error code 20:0 Reason: While performing a system software update, an error occurred while trying to write temporary update data to the SD card. Error code 20:2 Reason: While attempting to apply an upgrade, the printer was unable to create the upgrade directory on the SD card.

  • Page 40: 27: Clean Required

    Pronto 100 ID Card Printer – User Guide Error code 26:4 Reason: The print engine MCU reported a flip position motor fault while rotating the flipper. Note that this is the flipper motor which drives the card, not the rotation motor.

  • Page 41: Ce Declaration

    Pronto 100 ID Card Printer – User Guide CE Declaration...

  • Page 42: Fcc Declaration

    Pronto 100 ID Card Printer – User Guide FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

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