Magicard 300NEO User Manual
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Magicard 300NEO User Manual

Magicard 300NEO User Manual

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User Guide
Document No. 6126 Issue No. 1.02

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Summary of Contents for Magicard 300NEO

  • Page 1 User Guide Document No. 6126 Issue No. 1.02...

  • Page 2: Table Of Contents

    300NEO Card Printer – User Guide CONTENTS THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE ..4 PRINTER LIMITATIONS ........................4 SAFETY INSTRUCTIONS ........................4 PRINTER SPECIFICATION ........................5 PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS ..............6 PRINTER MAIN EXTERNAL FEATURES ....................
  • Page 3 300NEO Card Printer – User Guide 7: REMOVE FILM ..............................41 8: CAM JAM ................................42 9: FLIP JAM ................................42 10: FILE INVALID ............................... 42 11: SOFTWARE OUTDATED ............................44 12: SENSOR FAILURE ..............................44 13: INTERNAL ERROR ............................... 45 14: SD CARD UNSIGNED ............................

  • Page 4: The Information Contained In This Document Is Subject To Change Without Notice

    This document contains proprietary information belonging to Magicard Ltd. and may not be wholly or partially copied, stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Magicard Ltd.

  • Page 5: Printer Specification

    300NEO Card Printer – User Guide PRINTER SPECIFICATION Print Resolution: 300 dpi Colour Depth: 256 levels (8 bit) Print Speed: YMCKO 18s (approximately). Measured as ‘click to card’ K only 5s (approximately). Measured as ‘click to card’ Card Feeder Capacity: 100 Cards (0.76mm/ 0.029”)

  • Page 6: Printer And Dye Film Environmental Requirements

    300NEO Card Printer – User Guide PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS It is recommended that the printer is installed and used in a normal office environment with: Protection from direct sunlight. An ambient temperature between +10 to 30° C (50 to 86° F).

  • Page 7: Printer Main External Features

    300NEO Card Printer – User Guide PRINTER MAIN EXTERNAL FEATURES Print Head Assembly Printer Cleaning Dye Film Sensor Roller Printer Front Display Front Card Flipper Front Card Stacker (70 Card Capacity) Card Input Hopper Chassis Cover Latch (100 Card Capacity)

  • Page 8: The Printer User Interface

    300NEO Card Printer – User Guide THE PRINTER USER INTERFACE FRONT USER INTERFACE PANELS FOR COMPARISON ONLY (not to scale) In each case, the front panel buttons are used (in conjunction with the front panel display) to navigate through the various printer User and Maintenance menu options (please see pages 8, 9 and 10 for details).

  • Page 9: Printer Menu Options

    300NEO Card Printer – User Guide Printer Menu Options The User Menu MAIN MENU TOP LEVEL Sub Level 1 Sub Level 2 Sub Level 3 Comments Clean Rollers > Remove Cards/Film > Get Cleaning Card Ready > Insert Cleaning Card now Hand Feed Mode >...
  • Page 10 300NEO Card Printer – User Guide MAIN MENU TOP LEVEL Sub Level 1 Sub Level 2 Sub Level 3 Comments > Dye Film Info. > > Dye Film ID ID XX250YMCKOK > > Film Used > > Region > >...

  • Page 11: The Maintenance Menu

    300NEO Card Printer – User Guide The Maintenance Menu MAINTENANCE MENU TOP LEVEL Sub Level 1 Sub Level 2 Comments Turn Rollers > > Use Up/Down Keys Calibrate > Remove Film > Calibrating… Soak Test > Soak Printer > Feeding Card >...

  • Page 12: Driver Installation

    The ‘.exe’ format driver is the standard version for most users whereas the bare files version is more suited to I.T. support personnel. Both versions can be downloaded from the Magicard website using the links below. ‘Bare Driver files’...

  • Page 13: Macintosh

    300NEO Card Printer – User Guide Macintosh The Macintosh printer Driver can be downloaded as follows: From your Macintosh (Mac) computer, first go to the Magicard website: https://magicard.com Select the Support option at the top of the page and then select your printer model from the selection shown.
  • Page 14 Which Processor does my Mac have (Intel or ARM)? Having selected the Mac driver option from the Magicard website, the user will see the option to choose from two driver versions depending on which processor the Mac computer is using (Intel or ARM).
  • Page 15 300NEO Card Printer – User Guide The Macintosh Driver Installation The Driver download is shown below, but in addition to this, the user will also be guided by on-screen instructions through each stage of the process. 1. Open the Downloads folder 3.
  • Page 16 300NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 4. Click ‘Install’ Enter your admin credentials and click ‘Install Software’...
  • Page 17 300NEO Card Printer – User Guide The Macintosh Driver Installation (continued) 5. Installation successful. Click ‘Close’ to finish...

  • Page 18: Mac Os Quickstart Guide

    300NEO Card Printer – User Guide Mac OS Quickstart Guide 1. Open the System 2. Select ‘Printers and Preferences Scanners’...

  • Page 19: Customising The Settings And Features

    300NEO Card Printer – User Guide Customising the Settings and Features...
  • Page 20 300NEO Card Printer – User Guide Configuring Settings and Features (continued)
  • Page 21 300NEO Card Printer – User Guide Configuring Settings and Features (continued)

  • Page 22: Enabling The Cups Interface On A Mac

    CUPS is the standards-based, open source printing system developed by Apple Inc. for OS X® and other UNIX® like Operating Systems. CUPS uses the Internet Printing Protocol (IPP) to support printing to local and network printers. http://cups.org/ Further information is also available on the Magicard website at: https://support.magicard.com/solution/mac-osx-printer-driver/...

  • Page 23: Choosing The Correct Film And Cards

    300NEO Card Printer – User Guide CHOOSING THE CORRECT FILM AND CARDS Dye Film Types NEO COLOUR DYE FILMS Dye Film Type Card Print Capacity Product Part Number 100YMCKO Colour 100 images MN100YMCKO/4* 250YMCKOK Colour 250 images MN250YMCKOK/4* 250YMCKOKO Half Panel Colour...

  • Page 24: Card Types

    300NEO Card Printer – User Guide Card Types Pure PVC Card stock or laminated PVC/Polyester Cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and Smart Card applications, your supplier should provide the appropriate type for direct to card printing.

  • Page 25: Magnetic Stripe Cards

    300NEO Card Printer – User Guide Magnetic Stripe Cards If you have a printer fitted with the optional magnetic encoding module, you can print and encode the data on the rear of the Card in one operation. The magnetic encoding module can encode both HiCo and LoCo magnetic stripe card specifications.

  • Page 26: Initial Printer Setup

    Select the Devices and Printers option from the displayed list. In the Devices and Printers window, you should now see various driver icons (one of which, should be the Magicard printer). Right-click on the printer icon and select Printing Preferences.
  • Page 27 300NEO Card Printer – User Guide Printer Status – Connected With the “connected” status, further information will also be available to the user such as printer details and statistics and cleaning history details. If there is no problem, close the Printer Status dialogue box and continue...
  • Page 28 300NEO Card Printer – User Guide The Network and Configuration window allows the user to set (and store) an IP address in the printer. The user also has the option to choose a static or dynamic IP address. (Static IP settings are generally more commonly used with networked printers).

  • Page 29: Installing Upgrades

    Installing Upgrades Duo Operation You can upgrade your single sided printer to print double sided cards. To upgrade, the user must first create an account and register the printer. This can be done via the Magicard Support website (www.magicard.com) follows: <...
  • Page 30 300NEO Card Printer – User Guide < Printer Serial here > Placing the upgrade order After reading the text on the above page, the user will need to agree the Terms and conditions to proceed. Finally, select the Place Order...
  • Page 31 When complete, the user will get confirmation the order has been placed. (When placed, the order will be sent to Magicard Sales who will process this further). Once payment for the upgrade has been made, the upgrade will be sent to the user in electronic form for...

  • Page 32: Custom Holokotes

    Custom Holokotes In addition to the standard Holokote images supplied with the printer, the user has the opportunity to add their own designs as Holokote images. The user can install a maximum of four custom images on the 300NEO printer. (NOTE: This function may not be available on all printer models).
  • Page 33 If the printer’s PC is ‘online’, your custom Holokote file will be visible in the Available, right hand side pane. If the printer’s PC is ‘offline’, the custom Holokote file can be downloaded from the Magicard support account (Feature Key section) from an online computer, then moved to the printer’s computer and placed into the Available section via ‘Browse’.

  • Page 34: Printer Maintenance

    300NEO Card Printer – User Guide PRINTER MAINTENANCE Cleaning the Printer Your printer is designed to give many years of trouble-free service provided the printer is regularly cleaned and maintained. Generally, it is recommended the printer is cleaned (using an approved cleaning kit) each time 700 cards are printed or whenever the printer dye film is replaced (whichever is the sooner).

  • Page 35: Using The Cleaning Pen

    300NEO Card Printer – User Guide Using the Cleaning Pen The Cleaning Pen (supplied with the Cleaning Kit (Pt. 3633-0053) is used to clean the face of the print head. The pen contains Isopropyl Alcohol (IPA) and is very effective at removing light grease (such as finger grease etc.) which would otherwise spoil a printed card.
  • Page 36 (Please refer to the following page for replacing the blue roller). A new blue roller is supplied with each new genuine Magicard dye film ordered. Alternatively, a Blue Sticky Roller pack (Pt. 3633-0054) can be ordered through your Blue Sticky Roller Pack Dealer or printer supplier.

  • Page 37: Replacing The Blue Sticky Roller

    Preparing the Blue Sticky Roller Cleaning your Printer (video) In addition to the above, a video on cleaning your printer is also available to watch on the Magicard website using the link: https://support.magicard.com/solution/cleaning-rollers The printer shown in the video is the 360 model but the process is identical to all 360 family printers (including...

  • Page 38: Printer Error Codes

    300NEO Card Printer – User Guide PRINTER ERROR CODES Error code documentation for DTC printer firmware version v11.39 1: LID OPENED Error code 1:0 Reason: The lid was opened while the print engine was performing an operation. Close the lid and try again.
  • Page 39 300NEO Card Printer – User Guide Error code 4:7 Reason: While feeding a card from the hopper, and having seen the card reach the rear sensor, it took too long for the mid sensor to block. Error code 4:8 Reason: While feeding a card from the hopper, and having seen the card reach the mid sensor, it took too long to clear the rear sensor by rewinding the feed motor.

  • Page 40: 5: Out Of Film

    300NEO Card Printer – User Guide Error code 4:21 Reason: While moving the card from the flipper to the standby position, and having seen the card reach the mid sensor, it took too long for the mid sensor to unblock.

  • Page 41: 6: Film Invalid

    300NEO Card Printer – User Guide Error code 5:6 Reason: When about to print a panel, the printer detected the end-of-film marker. Error code 5:7 Reason: While moving the dye film, too great a time elapsed between tacho sensor counts. The film has probably either run out or snapped.

  • Page 42: 8: Cam Jam

    300NEO Card Printer – User Guide Error code 7:3 Reason: The printer detected film was loaded when trying to carry out an operation that requires no film to be present. 8: CAM JAM Error code 8:0 Reason: While moving the printhead cam to the closed position, it took too long to detect the trailing edge of the cam pulley flag.
  • Page 43 300NEO Card Printer – User Guide Error code 10:3 Reason: The printer received a print job containing magnetic track data. The number of bits specified for one of the tracks was out of range. This probably means that the print job file was corrupt.

  • Page 44: 11: Software Outdated

    300NEO Card Printer – User Guide Error code 10:16 Reason: The printer received a print job. An area or hole setting for one of the panels was missing a required element. This probably means the print job file was corrupt.

  • Page 45: 13: Internal Error

    300NEO Card Printer – User Guide Error code 12:3 Reason: While feeding a card from the hopper, the front sensor blocked before the mid one. Error code 12:4 Reason: While feeding a card from the hopper, the front sensor blocked before the rear one.
  • Page 46 300NEO Card Printer – User Guide Error code 13:11 Reason: While updating the dye control calibration, the printer detected that the blue duty cycle was out of range. Error code 13:12 Reason: While updating the dye control calibration, the printer detected that the green duty cycle was out of range.

  • Page 47: 14: Sd Card Unsigned

    300NEO Card Printer – User Guide Error code 13:23 Reason: While updating the dye control calibration, the printer detected that the motor current and red and blue duty cycles were out of range. Error code 13:24 Reason: While updating the dye control calibration, the printer detected that the motor current and red and green duty cycles were out of range.

  • Page 48: 20: Sd Write Failed

    300NEO Card Printer – User Guide 20: SD WRITE FAILED Error code 20:0 Reason: While performing a system software update, an error occurred while trying to write temporary update data to the SD card. Error code 20:2 Reason: While attempting to apply an upgrade, the printer was unable to create the upgrade directory on the SD card.

  • Page 49: 26: Motor Fault

    300NEO Card Printer – User Guide 26: MOTOR FAULT Error code 26:0 Reason: The print engine MCU reported a dye film motor fault. Error code 26:1 Reason: The print engine MCU reported a card feed motor fault. Error code 26:2 Reason: The print engine MCU reported a printhead cam motor fault.

  • Page 50: 32: Dpi600 Disabled

    300NEO Card Printer – User Guide 32: DPI600 DISABLED 33: FILM NO NPANEL Error code 33:0 Reason: The printer received a job with neutral panel options, but the fitted dye film does not have neutral panels. 34: FILM NO PPANEL...

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