Speech Recognition Automated Attendant Feature Descriptions; Overview; Automated Attendant Speech Recognition Voice Prompts - Nortel Voice Mail Set Up And Operation Manual

Speech Recognition Automated Attendant
feature descriptions

Overview

This chapter describes:
• Automated Attendant Speech Recognition
• Voice Activated Dialing

Automated Attendant Speech Recognition voice prompts

The Speech Recognition Automated Attendant gives outside callers the ability of
directing their own calls by speaking the name of the person they want to reach.
After the caller hears the company greeting, the Speech Recognition Automated
Attendant main prompt is played immediately. The Speech Recognition
Automated Attendant default main prompt is " If you know the name of the
department or person you wish to reach, say the name by clearly speaking into the
phone now" .
You can record your own customized Speech Recognition Automated Attendant
main prompt. For example, "Please speak the name of the person or department
‚
you want to contact. If you do not know the name of the person, say operator or
and you will transferred to the company operator."
press
After the Speech Recognition Automated Attendant main prompt plays, the system
waits for the caller to speak a name. Callers can interrupt the prompt by speaking a
name at any time while the prompt is playing.
If the Speech Recognition Automated Attendant has difficulity matching the
spoken name, the caller is re-prompted to speak a name. The default repeat prompt
is "This is a Speech Recognition system. Following the tone, please say the name
of the person you wish to reach or enter the extension, or press 0 to speak with an
operator" .
You can record your own customized Speech Recognition Automated Attendant
repeat prompt. For example, " Your call is being handled by our Speech Recognition
system. Please say the employee's first and last name, or press
options ."
P0886635 Issue 1.0 Speech Recognition Automated Attendant Set Up and Operation Guide
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