Page 1 SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 and Windows NT are trademarks of Microsoft Meridian 1 Attendant PC Software User Guide...
Page 3 Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below.
Page 4 Fax to: Nortel Product Training and Documentation __________________________________________________ Document name Document NTP or P0 number (if available) Please circle the most appropriate number on the scale for each question. Overall, are you satisfied with this document? Is it easy to find information in this document?
Page 5: Table Of Contents
Attendant PC ......About the Attendant PC .......
Page 6 Searching the directory ......Logging off the Attendant PC ......
Page 7 Attendant Emergency Codes ......101 Recovery on Misoperation of Attendant Console ... . 102 Contents Meridian 1 Attendant PC Software User Guide Page vii of xiv...
Page 8 Contents Meridian 1 Attendant PC features ... . . 103 Attendant Blocking of Directory Number ....
Page 9 System Speed Call ........128 Meridian 1 Attendant PC network features ..129 Centralized Attendant Service .
Page 10 Accessing Glossary features ......About Meridian 1 Attendant PC software ....
Page 11 Attendant PC Help Topics ......Figure 3 Attendant PC Help Index ......Figure 4 Help Console window .
Page 12 Page xii of xiv List of figures Figure 13 CPLUS Directory Look in display ..... . . Figure 14 Directory console display ......Figure 15 Main Properties page .
Page 13 Handset display window ....... List of figures Meridian 1 Attendant PC Software User Guide Page xiii of xiv...
Page 14 Page xiv of xiv List of figures Figure 45 Relay display window ....... . Figure 46 Diagnostics display window .
Page 15: Introducing The Meridian 1
About the Attendant PC This user guide describes how to set up the Tools menu, configure features, use the Attendant PC Help facility, do common call processing tasks and points you to the exciting new features that come with the Attendant PC software.
Page 16: Starting The Attendant Pc
Page 2 of 160 Introducing the Meridian 1 Attendant PC Starting the Attendant PC When your Attendant PC software is installed and a shortcut is created on your workstation desktop, simply double-click the icon “Shortcut to console.exe” to launch Attendant PC (Figure 1 displays the Attendant PC main screen).
Page 17: Menus
Just above the keypad is a Position Busy indicator. Use this key to prevent calls from being routed to your console. When you first launch the Attendant PC, the Position Busy lamp is on. When all Attendant PC workstations are in Position Busy, the system is automatically put into Night mode.
Page 18: Fixed Keys
Page 4 of 160 Introducing the Meridian 1 Attendant PC Fixed keys The Attendant PC fixed keys are described below: — Click your mouse on — Click on — Click on the — Click — Click Loop keys Loop keys allow the attendant to answer and originate calls from the Attendant PC.
Page 19: Incoming Call Indicator Keys
: With the TGB lamp steadily lit, press the TGB key to turn the indicator off and permit access to the trunk group. : All trunks in the group are busy. Flashing Introducing the Meridian 1 Attendant PC ICI List Meridian 1 Attendant PC Software User Guide Page 5 of 160...
Page 20: Placing A Call
Mini-keypad — Drag and drop highlighted text into the For more information on call processing and feature activation, Directory refer to “Meridian 1 Attendant PC call processing” on page 67. Using the Attendant PC online help The onscreen Help Menu...
Page 21: Using The Help Index Feature
To learn about... adding a new operator adjusting the sound volume For more information on using Attendant PC online help, refer to “Using the Meridian 1 Attendant PC Help Facility” on page 139. Using the Help Index feature To locate information quickly, choose Index from the Help menu.
Page 22: Exploring The Help Console
Page 8 of 160 Introducing the Meridian 1 Attendant PC Exploring the Help Console To locate comprehensive console information, use either the Help Contents, Find, and or Glossary functions. Figure 4 Help Console window Click on Glossary for a list of Meridian 1 console terms.
Page 23: Figure
Working with the Tools menu The Tools menu represents an important work area on the Attendant PC desktop as shown in Figure 5. This is where you transact, administer and set up the fundamental call processing activities. It is also a unified work area for making decisions on how to process or route a call.
Page 24: Figure
Working with the Tools menu Using the Feature List your system administrator. To display these features, select Feature List listing the features accessible to your Meridian 1 Attendant PC console.) To activate a feature, double-click on the feature in the List...
Page 25: Figure
Fixed features Fixed features are standard in all Attendant PC workstations and cannot be edited or removed. The thirteen fixed features shown in Figure 5 are: — Alarm — Call Waiting — Exclude Destination — Make Set Busy — Release —...
Page 26: Virtual Features
Page 12 of 160 Working with the Tools menu Virtual features Virtual feature keys allow you to consolidate multiple key strokes into one keystroke. Virtual features (Figure 6) are created using For example, today using the M2250 Attendant Console, if you want to place a call to a pager, several key presses are required: •...
Page 27 Type the label that is to appear on the console in the text box. • Select in the Virtual Type 5 Click Processing. Meridian 1 Attendant PC Software User Guide Page 13 of 160 Feature Description group box. text Key Label...
Page 28 Page 14 of 160 Working with the Tools menu 6 Select the steps that make up the virtual feature. P0891256 Standard 2.00 February 1999 Highlight the appropriate processing steps in the Available Processing Steps list box and click Add. The steps appear in the Selected list box.
Page 29 • To assign ICI keys, click ICI Select. For each step entitled “Press an ICI key,” select the appropriate ICI key from the Key list box. When all ICI keys have been assigned for the required steps, click OK. Meridian 1 Attendant PC Software User Guide Page 15 of 160...
Page 30 Page 16 of 160 Working with the Tools menu 8 Click OK. P0891256 Standard 2.00 February 1999 • To assign phone numbers, click Dial Number. For each step entitled “Dial a number (Static),” enter the number to be dialed. When all numbers have been entered for the required steps, click OK.
Page 31: Virtual List Display Window
Indicators) and TGB’s (Trunk Group Busy keys), are provided in the section “List of Terms” and also in the Glossary and other help screens on the Console. Figure 6 Virtual List display window Virtual Features Meridian 1 Attendant PC Software User Guide Page 17 of 160 Feature List...
Page 32: Using The Ici List
Page 18 of 160 Working with the Tools menu Using the ICI List The ICI List contains the ICI (Incoming Call Indicator) keys. The ICI keys will help you to: • • • • To answer a call associated with an ICI key, click on the flashing Source Lamp ICI lamp in the ICI List.
Page 33: Adding An Ici Key
Working with the Tools menu Click Help for detailed information on ICI specifications. Click the Play button to hear the selected default sound. Tools menu. Tools Menu to see the new oval-shaped Meridian 1 Attendant PC Software User Guide Page 19 of 160...
Page 34: Using The Ici Keys Page
Page 20 of 160 Working with the Tools menu Using the ICI Keys page Figure 8 displays the twenty ICI’s with one of the key numbers (just three ICI keys are ICI Keys tab defined in this sample window). To view the “ICI Keys” display bar, click the key with each number (0-19).
Page 35: Using The Tgb Keys
TGB key with each number (0-19) as described for “TGB keys” on page 58. Meridian 1 Attendant PC Software User Guide Page 21 of 160 show the status of each group of and drop...
Page 36: Tgb Keys Display Window
Page 22 of 160 Working with the Tools menu Figure 10 TGB Keys display window 5 Click OK to save the TGB key. 6 Select the “TGBI List” from the P0891256 Standard 2.00 February 1999 shaped “button” associated with the TGB key assignment you just made.
Page 37: Building A Toolbox
The ICI List window appears on your desktop. Tools The TGB List window appears on your desktop. Meridian 1 Attendant PC Software User Guide Page 23 of 160 allows you to store the features that menu.
Page 38: Figure 11 Sample Toolbox Window
Page 24 of 160 Working with the Tools menu Figure 11 Sample Toolbox window You can resize or expand the bottom edge and sides of the Toolbox window with the mouse to enlarge it in order to list more features and keys.
Page 39: Accessing The Cplus Directory
Accessing the CPLUS Directory The following procedure shows you how to use the CPLUS Directory function to access CPLUSDIR.BTR directory numbers from a diskette for uploading into the Meridian 1 Attendant PC Data folder for transfer to your personal Directory. 1 Select...
Page 40: Using The Directory
Page 26 of 160 Working with the Tools menu Using the Directory Attendant PC call processing activity is initiated from this key resource. The Directory also records individual records for fast information retrieval. Overall, the Directory functions as a “mini console” containing a...
Page 41: Figure
Release Destination button Tools menu and click Directory. Properties Include console functions Meridian 1 Attendant PC Software User Guide Page 27 of 160 Use the Rls Dst button to release a called party, unanswered ringing, busy signal or an extension requesting a transfer.
Page 42: Figure 15 Main Properties Page
Page 28 of 160 Working with the Tools menu Figure 15 Main Properties page Indicate a in the box to “Include console functions” to launch the directory console. Note: Leave the box labelled to display the Directory without the mini-console option (Figure 15).
Page 43: Figure
— Postal Code (Zip) ontents in the Directory Double click the and drop an entry on the to dial a user’s number automatically. Meridian 1 Attendant PC Software User Guide Page 29 of 160 facility. Help Tools menu (Figure 17).
Page 44: Figure
Page 30 of 160 Working with the Tools menu 2 Click on Directory to select the New page. 3 Click the Address tab to provide profile information for each personal entry. Figure 18 General and Address tab displays 4 Click The following procedures shows you how to set the properties for an entry in the Directory window.
Page 45: Figure
Directory window: Working with the Tools menu allows you to label custom columns. User Data (Figure 19) Meridian 1 Attendant PC Software User Guide Page 31 of 160 Click the Help button to see instructions f setting up the directory display.
Page 46: Figure
Page 32 of 160 Working with the Tools menu Labeling Custom Columns 1 Click User Data (Figure 20 Figure 20 User Data display window 2 Click P0891256 Standard 2.00 February 1999 Apply and then OK. Use the Info tab (Figure 21) to label tabs for storing additional information on directory entries.
Page 47: Figure 21 Info Display Window
1 Click Info. Figure 21 Info display window Apply and then OK. 2 Click Working with the Tools menu Click the Help button to see information on creating label tabs. Meridian 1 Attendant PC Software User Guide Page 33 of 160...
Page 48: Figure
These codes determine access to features and trunk facilities so that the Meridian 1 Attendant PC can route calls correctly. The following procedure shows how to define the access codes for dialing outside numbers.
Page 49: Figure
Click the Delete button to remove the selected status code. Apply and then OK. Meridian 1 Attendant PC Software User Guide Page 35 of 160 These Help topics contain green underlined text. You can click the green text to see descriptions for creating and assigning status codes to a user.
Page 50: Figure
Page 36 of 160 Working with the Tools menu Exporting Directory dialing numbers The following procedure shows you how to export Directory sources. 1 Click Directory to select Export (Figure 24). 2 Click Figure 24 Export display window Click the Help button to see information on Exporting jobs using the Contents, Index, and...
Page 51: Importing Directory Dialing Numbers
File Name or location of the import job. Select the columns you want included in the import file. Meridian 1 Attendant PC Software User Guide Page 37 of 160 Click Edit (Figure 24) to modify file information and columns for the imported directory job.
Page 52: Figure
Page 38 of 160 Working with the Tools menu Changing a directory number (DN) transfer a directory entry to a new directory number as shown in Figure 28. The following procedure shows you how to change an existing directory number. 1 Click Directory to select Ch Figure 28 Change DN display window...
Page 53: Logging Off The Attendant Pc
Ordering entries in the directory Searching the directory Assign a status code Dialing out Building a Toolbox Meridian 1 Attendant PC Software User Guide Page 39 of 160 topics discussed in this Tools Search the Help Index for... dial dialing a number...
Page 54 Page 40 of 160 Working with the Tools menu P0891256 Standard 2.00 February 1999...
Page 55: Figure
Working with the Config menu This section describes how to set up your Meridian 1 Attendant PC console, discusses considerations that affect how you configure your console and presents a series of step-by-step procedures designed to familiarize you with the fundamental aspects of configuring your console.
Page 56: Figure
Page 42 of 160 Working with the Config menu Console Configuration When you select Console Configuration, Attendant PC displays the following tabs: • • • • • The General tab Within the General tab, the system administrator or attendant must provide a response to each of the following items listed on the General page (Figure 30).
Page 57: Figure 30 General Tab Display
Working with the Config menu Click the Help button to see a lis general configuration options. onfiguration... under the Config menu. Meridian 1 Attendant PC Software User Guide Page 43 of 160 Click the Play button to hea the selected default sound.
Page 58: The Hotkeys Tab
Page 44 of 160 Working with the Config menu The Hotkeys tab Hotkeys allow you to assign shortcut keyboard commands to commonly performed tasks. To create a hotkey: 1 Select Console Configuration from the Configuration menu. 2 Select the Hotkeys tab. Hotkeys tab 3 Select a task from the Hotkey Activities window (see Figure 31).
Page 59: Figure
Working with the Config menu tab (Figure 32) is where you register the Attendant Consoles to display the Console Registration window. Provide Register Meridian 1 Attendant PC Software User Guide Page 45 of 160 Click the Play button to hear the selected default sound.
Page 60: Figure
Page 46 of 160 Working with the Config menu The Attendants tab allows privileges to each person identified by role and full name. A Figure 33 Attendants display window Click each level of access rights for a new or existing attendant.
Page 61: Figure
— Call Park — Charge Account — DID Route Control — Display Destination — Do-Not-Disturb Group/Individual — Message Cancellation — Meter — Routing Control — System Speed Call Controller Meridian 1 Attendant PC Software User Guide Page 47 of 160...
Page 62: Figure
“List of terms” on page 145. Creating Virtual feature keys One of the key benefits of the Attendant PC is the ability to create Virtual (or customized) Features to consolidate multiple keystrokes into one keystroke.
Page 63 To create a Virtual Feature key: 1 Choose Console Configuration from the Configuration menu. 2 Select the Features tab. 3 Click New. Meridian 1 Attendant PC Software User Guide Page 49 of 160...
Page 64 Page 50 of 160 Working with the Config menu 4 Complete the following information: • • • 5 Click Processing. P0891256 Standard 2.00 February 1999 Type a description of the feature in the box. Type the label that is to appear on the console in the text box.
Page 65 Highlight the appropriate processing steps in the Available Processing Steps list box and click Add. The steps appear in the Selected list box. Use the Remove button and the Arrow buttons to edit the Selected list box. Meridian 1 Attendant PC Software User Guide...
Page 66 Page 52 of 160 Working with the Config menu 7 Define each step in the Selected list box that requires a flexible key, an ICI key, or a number to be dialed. P0891256 Standard 2.00 February 1999 • To assign flexible keys for the steps, click Flex Select. For each step entitled “Press a flexible feature key,”...
Page 67 When all numbers have been entered for the required steps, click OK. 8 Click OK. To use the Virtual Feature, locate and double-click the light-blue shaded Virtual Feature from the Meridian 1 Attendant PC Software User Guide Page 53 of 160 Feature List.
Page 68: The Flex Keys Tab
Page 54 of 160 Working with the Config menu The Flex Keys tab You can assign features called “Flexible Features” to which enable you to access flexible features quickly. An example of the Flex Keys window is shown in Figure 35. 1 Click the Flexible Feature chosen by you for each key number.
Page 69: The Ici Tab
— Call Forward No Answer; Call Forward Busy — Interpositional Call — Recall — Fx (Foreign Exchange) Meridian 1 Attendant PC Software User Guide Page 55 of 160 Console The available ICI Click New to create an ICI description, Key Label and path to the location of the WAV file designated for audible signalling.
Page 70: Ici Specification Window
Page 56 of 160 Working with the Config menu The following procedure shows you how to add an ICI key. Adding an ICI key 1 Click New to bring up the popup dialog shown in Figure 37. Figure 37. ICI specification window The path and location of the default directory where the target WAV...
Page 71: Ici Keys Display Window
Click, then select a number choice to associate an ICI key assignment. Click Help on how to assign ICI Keys to the ICI Feature List. Meridian 1 Attendant PC Software User Guide Page 57 of 160 to associate an ICI...
Page 72: The Tgb Tab
Page 58 of 160 Working with the Config menu The TGB tab TGBs (Trunk Group Busy) keys enable you to deny users access to trunk groups and have calls to those trunk groups sent to your console instead. The lamps in the TGB list window show the status of each group of trunks.
Page 73: Tgb Specification Window
6 Select the “TGBI List” from the made. Working with the Config menu shaped “button” associated with the TGB key assignment you just Meridian 1 Attendant PC Software User Guide Page 59 of 160 Click Help for detailed information on TGB specifications.
Page 74: Interface Properties
Page 60 of 160 Working with the Config menu Interface Properties allows you or your system administrator to perform a different setup task. The Alerter tab The Alerter page shown in Figure 42 allows you to control alert tone characteristics. The system plays the alert tone for operator alert conditions, including incoming calls.
Page 75: The Call Waiting Tab
Call Waiting To return to the list of topics, click Help Topics. Meridian 1 Attendant PC Software User Guide Page 61 of 160 Click Help on how to configure alert tones provided by the interface unit...
Page 76: The Handset Tab
Click the name of the device you intend on using on the Handset page shown inFigure 44. Note: Make sure you plug the headset or handset into the Attendant PC correctly. If you plug it in upside down, callers will not be able to hear your voice. Figure 44 Handset display window Note: You must make a choice when you are using a headset.
Page 77: The Relay Tab
The Relay tab The Attendant PC uses relays to configure how a telephone may be answered when the attendant is not available, such as during an emergency (fire, earthquake), or off-hours (night or weekend service). For example, a recording may play during a call, and a night/weekend call may be transferred to someone in the company’s security personnel.
Page 78: The Diagnostics Tab
Diagnostics button to initiate a diagnostic self test on the Meridian Self Test 1 Attendant PC interface unit. button to reset the Meridian 1 Attendant PC interface unit Reset to its default status. could result in loss of current Reset...
Page 79: Change Password Display Window
COM Port which is required for your Meridian 1 Attendant PC. Refer to Figure 47. An open “COM” port permits a connection between your PC workstation and the Meridian 1 Attendant PC. Figure 47 COM Port display window...
Page 80 Page 66 of 160 Working with the Config menu For further information on any of the discussed in this section, consult the Help Facility to locate the following tabular subjects: P0891256 Standard 2.00 February 1999 To learn about... Editing general parameters Requiring a password Setting up the voice mail icon Attendants...
Page 81: Meridian 1 Attendant Pc Call Processing
Note: To give priority to a certain type of call, answer by clicking the ICI key rather than an idle loop key. You are connected to the call regardless of its place in the queue. Meridian 1 Attendant PC Software User Guide Page 67 of 160...
Page 82: Extending A Call To An Idle Extension
Page 68 of 160 Meridian 1 Attendant PC call processing Extending a call to an idle extension After you have answered a call, you can extend it to the extension the caller requests. 1 Dial the requested extension. 2 To end your connection before the called party answers, click the Release button immediately.
Page 83: Extending A Call To A Busy Extension (With Camp-On)
The Destination indicator goes off; the called extension is released from the console. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 69 of 160...
Page 84: P0891256 Standard 2.00 February
Page 70 of 160 Meridian 1 Attendant PC call processing Extending a call to voice mail If a called party does not answer and/or a call is recalled to the attendant, you can extend the call to voice mail. 1 Dial the requested extension.
Page 85: Extending A Call To A Busy Extension (With Hold)
Check periodically to see if the extension is free. To reenter the call, click the loop key beside the slowly flashing loop indicator, then dial the extension again. The loop indicator goes on steadily. Meridian 1 Attendant PC Software User Guide Page 71 of 160...
Page 86: Holding A Call On A Loop Key
Page 72 of 160 Meridian 1 Attendant PC call processing Holding a call on a loop key In some cases you may receive a call from someone who wishes to be transferred to several different extensions in turn. You can hold the call on a loop key so that the caller remains connected to your console when the called party hangs up.
Page 87: Call Park
Destination indicator goes off; the call is parked. The Release indicator goes on. If no Call Park extension is available, nothing is displayed. Either take a message or place the call on Hold. The Destination indicator flashes. Meridian 1 Attendant PC Software User Guide Page 73 of 160...
Page 88: Timed Recall From An Unanswered Extended Call
Page 74 of 160 Meridian 1 Attendant PC call processing Timed recall from an unanswered extended call If a called extension does not answer within a set time (usually 30 seconds), the call is automatically returned to your console. The recall incoming call indicator (ICI) goes on to signal this type of call.
Page 89: Timed Recall From An Unanswered Parked Call
If the caller wishes to end the call, click Rls Dst, then the Release button. The call is unparked. The Source indicator goes off and the Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 75 of 160...
Page 90: Recall From An Extension Using Link Or Att Recall
Page 76 of 160 Meridian 1 Attendant PC call processing Recall from an extension using LINK or ATT RECALL An extension user, while talking to someone on the phone, may recall you by clicking ATT RECALL, or by clicking LINK once and dialing your number, depending on the type of extension.
Page 91: Recall From An Extension Using Transfer
The Destination indicator flashes slowly. Click the Release button to end your connection in the call. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 77 of 160...
Page 92: Recall From An Extension Using Conference
Page 78 of 160 Meridian 1 Attendant PC call processing Recall from an extension using Conference An extension user, while talking to someone on the phone, may recall you by clicking Conference and dialing your number. The “0” ICI goes on.
Page 93: Recall To Same Attendant
— Interattendant calls — Meter recalls — Slow answer recalls — Park recalls — Camp-On recalls — Call Waiting recalls Meridian 1 Attendant PC Software User Guide...
Page 94: Calling An Extension
Page 80 of 160 Meridian 1 Attendant PC call processing Calling an extension You can place a call to any extension within the system. P0891256 Standard 2.00 February 1999 Click an idle loop key. The loop indicator beside it goes on.
Page 95: Calling An Outside Number
Dial the outside number. You hear ringing. When the called party answers, ringing stops. Click the Release button to end the call. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 81 of 160...
Page 96: Trunk-To-Trunk Call
Page 82 of 160 Meridian 1 Attendant PC call processing Trunk-to-trunk call A user, while outside the system, may call to request access to an outgoing trunk. Note: If neither of the trunks involved in the call has answer supervision, the call is automatically held on the loop key. When both parties hang up, the Source and Destination indicators remain on.
Page 97: Through-Dialing
After hearing dial tone, click the Release button to end your connection. The user can now dial the number. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 83 of 160...
Page 98: Conference
Page 84 of 160 Meridian 1 Attendant PC call processing Conference You can set up a conference call for as many as six people, including yourself, at the request of either an extension user or an outside caller. A maximum of two trunks can be in the conference at one time.
Page 99 If you want to release the conference from your console, click Rls Src, then the Release button. The loop indicators and Source indicators go off. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 85 of 160...
Page 100: Calling Another Attendant
Page 86 of 160 Meridian 1 Attendant PC call processing Calling another attendant With this feature, you can call another attendant in your multiple-console group. Note 1: If you dial an incorrect attendant code, you hear a fast busy signal and the Source indicator stays off. Click Rls Src.
Page 101: Transferring A Call To Another Attendant
Click the Release button to end your connection in the call. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 87 of 160...
Page 102: Break-In (Post-Dial)
Page 88 of 160 Meridian 1 Attendant PC call processing Break-in (post-dial) You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties. Feature List P0891256 Standard 2.00 February 1999 Someone calls you and requests that you relay a message or extend the call to someone already on a call.
Page 103 The incoming call is camped-on if the called party is still busy, or extended if the called party’s extension is idle. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 89 of 160...
Page 104: Break-In (Pre-Dial)
Page 90 of 160 Meridian 1 Attendant PC call processing Break-in (pre-dial) You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties. Use break-in (pre-dial) for extensions that have make set busy, do-not-disturb, hunting, or call forward activated.
Page 105 The incoming call is camped-on if the called party is still busy, or extended if the called party’s extension is idle. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC Software User Guide Page 91 of 160...
Page 106: Break-In (Busy Verify)
Page 92 of 160 Meridian 1 Attendant PC call processing Break-in (busy verify) You can check whether an extension is busy or idle before you attempt to break in. Feature List P0891256 Standard 2.00 February 1999 Someone calls you and requests that you relay a message or extend the call to someone already on a call.
Page 107: Sending A Warning Tone To An Extension In Line Lockout
Click Break In from the Feature List. The Break In indicator from the Feature List goes on. Dial the extension you wish to check. A fast busy signal (overflow tone) is heard at the console. Meridian 1 Attendant PC Software User Guide Page 93 of 160...
Page 108: Requeueing A Call To The Next Available Attendant
Page 94 of 160 Meridian 1 Attendant PC call processing Feature List Note 1: You cannot cancel the warning tone. It stops after a certain period of time, or when the telephone’s handset is put back on the hook. Note 2: You cannot break in to an extension that is already receiving the warning tone.
Page 109: Timed Reminder Recall
You can then complete the transfer. If the called party does not answer, you can release the source call. Meridian 1 Attendant PC Software User Guide Page 95 of 160...
Page 110: Centrex/Exchange Line Switchhook Flash
Page 96 of 160 Meridian 1 Attendant PC call processing Centrex/Exchange Line Switchhook Flash Centrex Switchhook Flash (THF) allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three-way calling.
Page 111: Remote Call Forward
The console display will display the DN of the set to be forwarded followed by the CFW DN. If RFW lamp is flashing, then CFW is not active; if RFW lamp is steadily lit, then CFW is active. Meridian 1 Attendant PC Software User Guide Page 97 of 160...
Page 112 Page 98 of 160 Meridian 1 Attendant PC call processing P0891256 Standard 2.00 February 1999 When the RCFW operation is in this state, the user has three options: a. Click the Release button or the Rls Src key from the Feature List to complete RCFW operation.
Page 113: Call Forward/Hunt Override
If the dialed telephone is busy, the attendant can activate Camp-On, if Camp-On is applicable. In addition, Ring Again can be placed against a telephone for which Call Forward/Hunt Override was used and a busy telephone was encountered. Meridian 1 Attendant PC Software User Guide...
Page 114: Attendant Console Autoline
Page 100 of 160 Meridian 1 Attendant PC call processing Attendant Console Autoline To place an Autoline call: Feature List To extend a currently active call to the Autoline DN: Feature List P0891256 Standard 2.00 February 1999 Click an idle loop key. The loop indicator is lit.
Page 115: Individual Attendant Directory Number (Iadn)
You receive Priority Buzzing. Check the ICI List to see which type of emergency calls are indicated by lit ICIs. Click the appropriate ICI key which designates the emergency. The call is answered. Meridian 1 Attendant PC Software User Guide Page 101 of 160...
Page 116: Recovery On Misoperation Of Attendant Console
Page 102 of 160 Meridian 1 Attendant PC call processing Recovery on Misoperation of Attendant Console The Recovery on Misoperation of Attendant Console feature provides a safeguard on the Meridian 1 to prevent calls from being inadvertently disconnected. The following lists the console functions in the event of accidental...
Page 117: Meridian 1 Attendant Pc Features
Meridian 1 Attendant PC features This appendix describes the Attendant PC features that are available for attendant operations provided they are programmed in advance on the Meridian 1 switch. — Attendant Blocking of — Attendant Monitor — Automatic Wake Up —...
Page 118: Attendant Blocking Of Directory Number
Page 104 of 160 Meridian 1 Attendant PC features Attendant Blocking of Directory Number To block a DN 1 The attendant clicks an idle loop key. 2 The attendant clicks Semi-automatic Camp-on (SACP) from the Feature List. 3 The SACP indicator goes on.
Page 119: Attendant Break-In Busy Indication And Prevention
— the extension is in some transient state (e.g., Conference or Transfer) — the extension is idle, receiving busy tone, or receiving overflow tone — the extension is involved with another attendant Meridian 1 Attendant PC Software User Guide Page 105 of 160...
Page 120: Attendant Monitoring: Monitoring A Trunk
Deactivation occurs due to any one of the following: — The Release button on the Attendant PC is clicked. — Any DN involved in the monitored call disconnects. — Any DN involved in the monitored call at the customer location activates some form of call modification.
Page 121: Auto Dial
16 seconds. Deactivation occurs due to any one of the following: — The Release button on the Attendant PC is clicked. — The trunk disconnects. — Any party at the customer location performs some form of call modification or activates hold.
Page 122: Storing An Auto Dial Number
Page 108 of 160 Meridian 1 Attendant PC features Storing an Auto Dial number With Auto Dial, you can store a number (including access codes if necessary) against an Auto Dial key. You can also change a number already stored against an Auto Dial key using this procedure.
Page 123: Canceling A Wake-Up Call
The Automatic Wake Up indicator goes off; the wake-up request is canceled. 3 Click Release to end the procedure. The Release indicator goes on; you are free to process other calls. Meridian 1 Attendant PC features Meridian 1 Attendant PC Software User Guide Page 109 of 160...
Page 124: Unanswered Wake-Up Calls
Page 110 of 160 Meridian 1 Attendant PC features Unanswered wake-up calls If a guest does not respond to the first wake-up call, the system makes up to two more attempts at 5-minute intervals. If the guest does not answer after the third call, the system, if set for this option, notifies you of an unanswered wake-up call.
Page 125: Barge-In
You hear dial tone, the Source indicator goes on steadily and the barge in indicator flashes if the trunk is idle. Note: Barge-in cannot be used to verify the status of release link trunks (RLTs) used with Centralized Attendant Service (CAS). Meridian 1 Attendant PC Software User Guide Page 111 of 160...
Page 126: Charge Account
Page 112 of 160 Meridian 1 Attendant PC features 3 Dial the extension you wish to check. You hear a fast busy signal if the extension is disabled or not assigned. 4 To ring the extension, click on signal source. If the called party answers, the Source and Busy Verify indicators go on steadily.
Page 127: Did Route Conversion
Meridian 1 Attendant PC Software User Guide Page 113 of 160...
Page 128: Do-Not-Disturb
Page 114 of 160 Meridian 1 Attendant PC features Note: If you want to change all DID routes into night mode, and only some of the routes are in day mode, You have to first change all of the routes into day mode.
Page 129: Cancelling Do-Not-Disturb
The Source indicator flashes. The Do-Not-Disturb indicator goes 3 Click on Do-Not-Disturb. You hear ringing. The Source indicator flashes slowly. The Do-Not-Disturb indicator goes off. Meridian 1 Attendant PC features Meridian 1 Attendant PC Software User Guide Page 115 of 160...
Page 130: Testing Do-Not-Disturb
Page 116 of 160 Meridian 1 Attendant PC features 4 The called party answers. Click the Release button when you wish to end the call. The Source indicator goes on steadily upon answer. The loop and Source indicators go off upon release. The Release indicator goes...
Page 131: Enhanced Night Service
— establish different patterns to satisfy required night, holiday, or weekend Night Service answering needs — modify the assignment when Night Service is not active (a service change may also perform this modification) Meridian 1 Attendant PC Software User Guide Page 117 of 160...
Page 132: Turning Enhanced Night Service On And Off
Page 118 of 160 Meridian 1 Attendant PC features Turning Enhanced Night Service on and off Enhanced Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended. Your console may be equipped with either regular Night Service, or enhanced Night Service, but not both.
Page 133: Malicious Call Trace
Release button. This step will exclude you from the call, but keep it on hold at the console. The caller and the called party remain connected. The loop key flashes slowly. Meridian 1 Attendant PC Software User Guide Page 119 of 160...
Page 134: P0891256 Standard 2.00 February
Page 120 of 160 Meridian 1 Attendant PC features Night Service Night Service allows you to connect incoming trunks to selected Night Service extensions. You can assign any number of trunks to the same Night Service extension. 1 Click on an idle loop key. Click the Busy key. You hear dial tone. The loop indicator goes on.
Page 135: Displaying And Changing The Night Service Option Number
(all loop indicators off). You will receive no further calls. 2 To cancel Position Busy, click the Busy button when your console is in Position Busy mode. You will now receive calls. Meridian 1 Attendant PC features Meridian 1 Attendant PC Software User Guide Page 121 of 160...
Page 136: Radio Paging
Page 122 of 160 Meridian 1 Attendant PC features Note: In a single-console set-up, clicking on Busy places the system in Night Service. In a multiple-console setup, the system is placed in Night Service when all consoles are put into Position Busy.
Page 137: Manual Post-Selection
Set receives busy tone if absence signal is received. The display shows the calling party’s DN, and the party to which the call is camped on (the desired party). Meridian 1 Attendant PC Software User Guide Page 123 of 160...
Page 138: Series Call
Page 124 of 160 Meridian 1 Attendant PC features 2 The desired party becomes idle. The call is recalled to the attendant. Series Call The attendant designates the source call as a Series Call by clicking Series Call (SECL) from the Feature List. Series Call may be clicked by the attendant while dialing, talking to the destination party, or while a call is ringing.
Page 139: Speed Call
Note 2: Splitting allows you to talk selectively and privately to caller and called party while you are extending a call, or while you are actually connected to a call. Meridian 1 Attendant PC Software User Guide Page 125 of 160...
Page 140: Stored Number Redial
Page 126 of 160 Meridian 1 Attendant PC features 4 Dial the number to be stored. Click on * after every trunk access code to ensure a pause for dial tone. 5 Click on Speed Call again. The Speed Call indicator goes off; the access code and phone number you dialed are stored together for speed-calling.
Page 141: Storing A Stored Number Redial Number Ahead Of Time
1 Click on an idle loop key. The loop indicator goes on. 2 Dial the required number. 3 Click on Stored Number Redial from the Feature List. You are on a call. Meridian 1 Attendant PC features Meridian 1 Attendant PC Software User Guide Page 127 of 160...
Page 142: System Speed Call
Page 128 of 160 Meridian 1 Attendant PC features Note 1: When a call is active on the source and destination side, the destination number is stored. If only the source is active, no number is stored. Note 2: For internal calls, the dialed digits must result in a busy signal or ringing.
Page 143: Meridian 1 Attendant Pc Network Features
Meridian 1 Attendant PC network features This appendix defines the Meridian 1 Attendant PC network features that are available for attendant operations. The network features described in this section are divided into three groups: — Centralized Attendant Service (CAS) — Network Attendant Service (NAS) —...
Page 144: Extending A Call To An Idle Extension
Page 130 of 160 Meridian 1 Attendant PC network features Extending a call to an idle extension After answering a call to a remote console, you can extend it to the desired extension at the remote location. 1 The caller requests an extension at the remote location. Click on the key that forwards calls from other sites to the main location.
Page 145: Extending A Call To A Busy Remote Extension
2 Dial the silent hold code. You hear four to six beeps. 3 Click the Release button to put the call on silent hold. The Release indicator goes on; you can take other calls. Meridian 1 Attendant PC Software User Guide Page 131 of 160...
Page 146: Remote Recall
Page 132 of 160 Meridian 1 Attendant PC network features 4 When recall occurs, check if camp-on is possible. If not, either put the call back on silent hold (steps 2 and 3) or end it by clicking the Rls Dst button and then the Release button.
Page 147: Network Attendant Service
If the caller wishes to speak to another party, dial the new number, then click the Release button. The Release indicator goes on; you can now take other calls. Meridian 1 Attendant PC Software User Guide Page 133 of 160...
Page 148: Extending A Call To A Busy Remote Extension
Page 134 of 160 Meridian 1 Attendant PC network features Extending a call to a busy remote extension You can route a call to a busy extension at a remote location if camp-on is allowed at the busy end. If the called extension does not become idle within a set time, you are automatically recalled by the camped caller.
Page 149: Extending A Call To An Idle Remote Extension
Release button. The Release indicator goes on; you can now take other calls. Note: Calling Line ID supplies the information regarding the source of the recall. Meridian 1 Attendant PC Software User Guide Page 135 of 160...
Page 150: Transferring A Call To Another Remote Extension
Page 136 of 160 Meridian 1 Attendant PC network features Transferring a call to another remote extension A called party at a remote location can transfer a call back to you, which you can then extend to another extension. 1 You receive a call from a remote location. Click on the loop key beside the flashing ICI indicator to answer the call.
Page 151: Charge Account
The Excl Src indicator goes on during dialing. you hear a beep if a route is not immediately available. 2 Inform the caller that there will be a brief wait. Meridian 1 Attendant PC Software User Guide Page 137 of 160...
Page 152: Network Speed Call
Page 138 of 160 Meridian 1 Attendant PC network features 3 Click the Release button to end your connection in the call. The Release indicator goes on; you can now take other calls. Network Speed Call With Network Speed Call, you can extend calls to a selected number at an ESN location by dialing a one-l, two-, or three-digit code.
Page 153: Using The Meridian 1 Attendant Pc Help Facility
Using the Meridian 1 Attendant PC Help Facility Online Help is essential to learning and using the Meridian 1 Attendant PC. There are two kinds of Help: Help about a specific procedure and Help that gives you information about what you see on your screen.
Page 154: Console Help F1
You can also access Help for a dialog box object by using any of the following means: — Click the right mouse button on a Attendant PC object to display — Click the — Press the — Use the...
Page 155: Using The Contents Tab
Help Topics menu bar Using the Contents tab Use the Contents tab from Help Topics to assist you in finding Meridian 1 Attendant PC information quickly (Figure 50) to provide Contents step-by-step procedures as well as set up instructions for “Using the PC console screen”, for example:...
Page 156: Figure
Page 142 of 160 Using the Meridian 1 Attendant PC Help Facility Figure 50 Contents tab window Some Help topics contain green underlined text. You can click the green text to see a definition of the term. Represents a category...
Page 157: Using The Find Tab
— — Copy — Using the Meridian 1 Attendant PC Help Facility tab to initiate a full-text search for any Attendant PC Find menu to access enhanced console Help Options - Allows you to add notes to a topic. Annotate - Allows you to copy all or some selected topic text.
Page 158: P0891256 Standard 2.00 February
Using the Meridian 1 Attendant PC Help Facility Accessing Glossary features The Glossary window (Figure 53) provides a reference for reading about console features. Click on any Attendant PC entry of interest to display a popup description for that feature. Figure 53...
Page 159: List Of Terms
(international use only). Busy Verify A flexible feature key that enables the attendant to verify the status (idle or busy) or any extension. Meridian 1 Attendant PC Software User Guide Page 145 of 160...
Page 160: P0891256 Standard 2.00 February
Page 146 of 160 List of terms Call Forward Busy An ICI key that allows a call at a busy extension to be automatically routed to you because the extension was programmed this way. Call Forward No Answer An ICI key that allows a call to an extension that does not answer to be automatically routed to you because it was programmed to do so.
Page 161 Destination In telephony, the destination of a call is the called party. DID trunks Direct Inward Dial trunks; trunks on which outside calls are presented. List of terms Meridian 1 Attendant PC Software User Guide Page 147 of 160...
Page 162 Page 148 of 160 List of terms DID Route Control A programmable feature key that enables you to direct calls coming in on DID trunks either to either to a set of extensions considered to be night destinations, or to normal extensions. Display Calls Waiting A flexible feature key that enables you to display the number of calls waiting to be answered at the console.
Page 163 (destination). Fixed Feature A fixed feature appears in all installations of the Attendant PC and cannot be edited or removed. Fixed features include alarm, call waiting, CAS, conference, night service, position busy, release destination, release source, signal destination (source), and exclude destination (source).
Page 164 Foreign Exchange, type of trunk. “fx” is the label on an ICI key which receives calls from Foreign Exchange trunks. Incoming Call Indicator. A key on the Attendant PC interface unit that flashes to inform the attendant that an incoming call on a particular trunk is waiting to be answered.
Page 165 Pressing the NAS key on your console makes you available for calls from all network locations. List of terms Meridian 1 Attendant PC Software User Guide Page 151 of 160...
Page 166 (usually 30 seconds). This ICI can also indicate a call from an extension user who has activated the Attendant Recall feature. Release Mouse-operated key on the right side of the Attendant PC Software screen display. Enables the attendant to release a connection from the console.
Page 167 Speed Call Controller. As an alternative you can enter the Speed Call SPRE code, and then enter the code assigned to the desired number. List of terms Meridian 1 Attendant PC Software User Guide Page 153 of 160...
Page 168 Page 154 of 160 List of terms Speed Call codes A feature available on a programmable feature key that uses a code to dial a programmed number automatically. The Speed Call Controller assigns codes to the list of telephone numbers for dialing by the Speed Call feature key.
Page 169 If the DN is busy or the guest does not answer, press the RLS key. If the guest answers, deliver a personal wake-up message to the guest. Virtual feature A console feature created entirely using software commands. List of terms Meridian 1 Attendant PC Software User Guide Page 155 of 160...
Page 170 Page 156 of 160 List of terms WATS Wide Area Telecommunications Service.A discounted long-distance service provided by all telephone companies. Also, a label on one or more of your Loop Pickup keys. P0891256 Standard 2.00 February 1999...
Page 171 Call Waiting page (Attendant PC Properties sheet), 61 Calling an extension, 80 an outside number, 81 another attendant, 86 calling an Auto Dial number, 107 Speed Call number, 125 Camp-on, 69 cancelling Do-Not-Disturb, 115 Meridian 1 Attendant PC Software User Guide Page 157 of 160...
Page 172 (NAS), 135 to voice mail, 70 Feature List option, 9 features commonly available, 47 Features page, 47 Flex Keys page (Console Config sheet), 54 General page (Console Config sheet), 42 Handset page (Attendant PC Properties sheet),...
Page 173 Adding a flexible feature, 47 Adding an ICI key, 19, 21, 56, 58 Setting up the Voice Mail icon, 43 putting a call on hold, 72 putting a call on silent hold, 131 Meridian 1 Attendant PC Software User Guide Page 159 of 160...
Page 174 LINK or ATT RECALL, 76 from an extension using Transfer key, 77 from an unanswered extended call, 74, 75 redialing a stored number, 126 Relay page (Attendant PC Properties sheet), Release key, 4 routing control (ESN), 138 setting up console Directory, 29...
Page 176 Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish Meridian 1 Meridian 1 Attendant PC Software User Guide © 1997, 1999 Northern Telecom All rights reserved Information is subject to change without notice.

This manual is also suitable for:

Meridian 1 attendant pc

Nortel Attendant PC Software User's Manual

Introducing the Meridian 1

Attendant PC

Working with the Tools Menu

Working with the Config Menu

Meridian 1 Attendant PC Call Processing

Meridian 1 Attendant PC Features

Meridian 1 Attendant PC Network Features

Using the Meridian 1 Attendant PC Help Facility

List of Terms

Quick Links

Need help?

Questions and answers

Related Manuals for Nortel Attendant PC

Summary of Contents for Nortel Attendant PC

This manual is also suitable for:

Table of Contents