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Nortel Voice Mail User Manual

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C a l l P i l o t .
TM
Release 2.0
Voice Mail User Guide

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Summary of Contents for Nortel Voice Mail

  • Page 1 C a l l P i l o t . Release 2.0 Voice Mail User Guide...

  • Page 2: Table Of Contents

    Welcome to CallPilot ........3 Working with CallPilot .

  • Page 3: Welcome To Callpilot

    Welcome to CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs. You can work with CallPilot from your telephone or your computer. Here are some of the many CallPilot features you can use by entering commands on the keypad of your touchtone telephone: Play your messages.
  • Page 4 This guide explains in detail how to work with CallPilot from the keypad of your touchtone telephone. If you want to use a feature or service described in this guide but you cannot access it, check with your administrator. Access numbers Your administrator gives you the access numbers you need for CallPilot.
  • Page 5 Login Message Commands Play Envelope Forward Reply Reply Delete/ Compose Restore Print Send Message Message Cancel/ Help Options Exit Message Options Urgent Economy On/Off On/Off Private Timed Acknowl- On/Off Delivery edge On/Off Attachment Options Cancel/ Help Exit Message List Commands Skip Skip Back...
  • Page 6 CallPilot has many standard commands that are common to all features, so you don’t need a main menu. For example, Play is always 2, Record is always 5, and Help is always . If you learn these standard commands, you can use all CallPilot features without memorizing every step.

  • Page 7: Changing Your Password

    To log in to your CallPilot mailbox, you need the CallPilot multimedia messaging access number, and your own mailbox number and password. Your administrator gives you these numbers and any other numbers you need for CallPilot features and services. Keep a handy record of these numbers in Your CallPilot numbers, page 31.

  • Page 8: Recording Greetings

    When you log in for the first time, you must change your password from the one you were first assigned. After that, you can change your password as often as required. Your administrator sets the minimum length for a password. While logged in to your mailbox, press 8 4.

  • Page 9: Blocking Messages

    You can record external, internal, and temporary greetings. Callers from outside your organization hear your external greeting, callers within your organization hear your internal greeting. If you don’t record an internal greeting, all callers hear your external greeting. You can record a temporary greeting to tell your callers that you are away from the office.
  • Page 10 You can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues. In your greeting, tell callers to press zero if they wish to speak to this person in your absence. The custom operator number is the number your callers reach when they press zero.
  • Page 11 CallPilot lets you know when you have new messages. Your telephone may have a message waiting light, or you may hear a special dial tone when you pick up the handset. Your mailbox summary tells you the number of new voice and fax messages in your message list and if any of them are urgent.

  • Page 12: Playing Your Messages

    You can change the speed of a message while playing it. For example, if your caller spoke very fast, you can slow down the message. While you are playing a message, press 2 1 to slow it down, or press 2 3 to speed it up. You can increase the speed three times above normal, and decrease it two times below normal.
  • Page 13 You can place a call to the sender of a message, if CallPilot can address the sender. After listening to a message or while it is playing, press 9 to call the sender. Speak to the sender or leave a message. When you have finished your call, hang up.

  • Page 14: Addressing A Message

    You can forward a message to another mailbox, to a distribution list, or to a telephone number. You can also record an introduction to the original message. You cannot forward a message marked Private. To forward a message After listening to a message or while it is playing, press 7 3 to forward the message.
  • Page 15 To compose a message, you address it first, then record your message and send it. You can address a message to one or more people or distribution lists. Before you send a message, you can edit it and add message options. You can also attach other messages, including faxes, to your new message and send them together.
  • Page 16 You can address your messages to local mailboxes and distribution lists. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers, page 31. When CallPilot prompts you for a mailbox number, enter the appropriate prefix if required, then the number.
  • Page 17 You can enter an address by spelling a person’s name on your telephone keypad instead of entering a number. You can use name addressing for addressing a message, creating a distribution list, express messaging, and thru-dialing. When you have entered all the required addresses, return to step 3 in To address, record, and send a message, page 17.
  • Page 18 When you create a message, you can indicate that you want it handled in a special way. The message options are Urgent, Economy, Private, Acknowledgment, and Timed Delivery. A message cannot be tagged both Urgent and Economy. Before sending the message, you can check the options by pressing 7 2 to play the message envelope.
  • Page 19 You can attach one or more voice messages currently in your mailbox to your message before sending it. You cannot attach a message marked Private. Before or after recording a message, press 7 0 for Message Options, then 7 for Add Attachment.

  • Page 20: Adding Message Attachments

    Express messaging is a fast way to send a message to another mailbox without logging in to your own mailbox to compose and send the message. You may also be able to send a fax by express fax messaging. Ask your administrator for the express messaging number and if express fax messaging is available.
  • Page 21 A distribution list saves you time when you send messages to the same group of addresses. You can create up to 99 personal distribution lists, and record a name to identify each list. Each personal distribution list can contain up to 200 entries. You can also use shared distribution lists supplied by your administrator.
  • Page 22 CallPilot can notify you of new messages at a remote telephone or pager. Instead of calling in to your mailbox to retrieve your messages, you can specify a number, day, and time for Remote Notification. You can change these settings easily, and turn Remote Notification on or off as needed.
  • Page 23 There are four main settings in Remote Notification: telephone or pager number, message notification type, notification days, and notification times. At each setting, CallPilot tells you the current setting and allows you to keep the setting or change it. For detailed explanations of each setting, see the following pages.
  • Page 24 You can set one number at which you will be notified of new messages on all the days and times you specify. The remote number you specify must be a number allowed by CallPilot. Ask your administrator if you can use this number for remote notification. Your administrator may have to configure your mailbox for the pager or pager service you are using.
  • Page 25 In Remote Notification setup change, press 5 when prompted for notification days. You can press # to leave this setting without changing it, or continue. Select each notification day by pressing the number corresponding to that day of the week. For example, to select Monday, press 1, to select Sunday, press 7. Each day is assumed to be off until you select it, regardless of any previous settings.

  • Page 26: Thru-Dialing

    When you are calling another person’s CallPilot mailbox, you can use many of the messaging commands described in this guide. You can also tell callers from outside your organization how to use these commands. Here are some convenient and time- saving tips.
  • Page 27 Voice Mail access number: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400...
  • Page 28 Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. For soft copy release only...

This manual is also suitable for:

Callpilot 2.0

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