SMART GX Series Installation And Maintenance Manual
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SMART GX Series Installation And Maintenance Manual

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SMART  Board
®
GX (V2)
series interactive displays
Installation and maintenance guide
SBID-GX165-V2
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SBID-GX175-V2
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SBID-GX186-V2
IDGX65-2
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IDGX75-2
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IDGX86-2
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  • Page 1 SMART  Board ® GX (V2) series interactive displays Installation and maintenance guide SBID-GX165-V2 SBID-GX175-V2 SBID-GX186-V2 IDGX65-2 IDGX75-2 IDGX86-2 Was this document helpful? smarttech.com/docfeedback/171861...
  • Page 2 SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.

  • Page 3: Important Information

    If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART  Technologies or parts with the same characteristics as the original. Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.
  • Page 4 SMART (if supplied). If your display does not include mounting hardware, be sure to select mounting hardware that is rated or certified for the display's size and weight and is compatible with the surface to which you're mounting the display.
  • Page 5 Important information You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.

  • Page 6: Table Of Contents

    There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected smarttech.com/kb/171861...
  • Page 7 Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages Appendix 10 Enrolling the display in SMART  Remote Management Appendix 11 Disabling the embedded OS and other inputs Disabling the embedded OS Certification and compliance smarttech.com/kb/171861...

  • Page 8: Chapter 1 Welcome

    GX (V2)  series interactive display gives you everything you need to get started with interactivity. This chapter introduces the features of your GX series display. About this guide This guide explains how to install and maintain SMART Board GX (V2) series interactive displays. It includes the following information: How to install the display...

  • Page 9: About The Smart  Board Gx (V2) Display

    (see More information on page  14). About the SMART  Board GX (V2) display The SMART Board GX (V2) series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components.
  • Page 10 86" Mounting hardware You can use VESA compliant wall mounts, such as SMART’s WM-SBID-200 wall mount (not included), to mount the display on a wall (see Installing the display on a wall on page  17). You can also mount the display on a mobile stand (see Accessories on page  13).
  • Page 11 Power status The power status indicator light is located in the Power button in bottom-right of the display’s frame. See SMART  Board GX (V2) series interactive displays user’s guide (smarttech.com/kb/171862). Writing, drawing, and erasing The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be assigned to write or draw in a different color when using the Whiteboard app.

  • Page 12: Identifying Your Specific Model

    Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. ® SMART  OPS PC modules provide a complete Windows Pro installation.

  • Page 13: Accessories

    Core processors and are designed specifically to work with a SMART display. All OPS PC modules are WHQL certified and fully licensed with Windows Pro. Install the OPS PC module in a display’s accessory slot to provide a complete 4K UHD Windows installation at your fingertips, without the need for an external PC or additional cables.

  • Page 14: More Information

    Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.

  • Page 15: Chapter 2 Installing The Display

    Connecting power and turning on the display for the first time Configuring network settings SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information and the installation instructions included with the display before they begin the installation.

  • Page 16: Using Transportation Aides

    Chapter 2 Installing the display Important Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards. Pack the display in its original packaging, including the pallet.

  • Page 17: Installing The Display On A Wall

    If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.

  • Page 18: Choosing A Location

    Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product.
  • Page 19 Chapter 2 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: Note The viewing area depends on the display’s resolution and a variety of other factors.

  • Page 20: Choosing A Height

    Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories).

  • Page 21: Selecting Mounting Hardware

    Contact your authorized SMART reseller (smarttech.com/where) for information about SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.

  • Page 22: Installing The Display On A Stand

    For more information about SMART mobile stands, see smarttech.com/accessories. Using a third-party stand For information about selecting and using a third-party stand, see Installing your SMART Board GX on a stand. Connecting to a network The display requires a network and internet connection for downloading software and firmware updates.
  • Page 23 Chapter 2 Installing the display To configure the network 1. Open the required TCP/UDP ports: Protocol Port range Feature System software update 2067 Screen Share app 5000 AirPlay 7000 AirPlay 7236 Miracast 7382 CRCP 7385 Screen Share app 7385–7405 CRCP 8008 Websocket 8009...

  • Page 24: Connecting To A Network

    Chapter 2 Installing the display 3. Configure the network to enable broadcast service. 4. Configure the network to allow mDNS (multicast). Connecting to a network The display requires a network and internet connection for downloading software and firmware updates. You can connect to a network using Wi-Fi or one of the RJ45 Ethernet jacks.

  • Page 25: Connecting Power And Turning On The Display For The First Time

    Chapter 2 Installing the display Connecting power and turning on the display for the first time To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.
  • Page 26 Chapter 2 Installing the display 1. Flick the power switch beside the AC power inlet on the rear of the display to the ON (I) position. 2. Select your preferred language, and then tap the Next icon 3. Select the country location where you’re installing the display. This helps to ensure the proper Wi-Fi frequencies for wireless networks are available.

  • Page 27: Configuring Network Settings

    Chapter 2 Installing the display 7. Set a password for the screen lock feature, and then tap Enter. Important Ensure the screen lock passcode is made available to authorized users of the display. Users must enter the passcode to unlock the display’s screen when the Screen lock feature is enabled. The Done screen indicates setup is finished.
  • Page 28 Chapter 2 Installing the display Notes Tap the Add Network icon to add a network manually. Tap the More menu items icon ••• to access Wi-Fi preferences and see your MAC address, IP  address, and install certificates. To configure network proxy settings for a secured Wi-Fi network To improve security and privacy, or to meet company policy, you can configure a secured network proxy for your Wi-Fi network.
  • Page 29 Chapter 2 Installing the display To connect to an Ethernet network 1. Connect an Ethernet cable to either of the RJ45 jacks on the display. 2. On the Home screen, tap the Ethernet icon in the top-right corner. On the Home screen, tap the Apps icon and then tap the Settings icon >...

  • Page 30: Chapter 3 Connecting Computers And Other Devices

    Viewing a connected computer or other device’s input Setting a connected computer’s resolution and refresh rate Using recommended cables Sharing USB Type-B receptacles Connecting a SMART OPS PC module Connecting other devices Connecting USB drives and other peripherals Connecting an external display...
  • Page 31 Cloud-based mobile device smarttech.com/business/software/smart- Management management software for remote-management-business-software remotely maintaining, supporting, controlling, and securing the display and your other devices Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software. You can download SMART software from smarttech.com/downloads. smarttech.com/kb/171861...

  • Page 32: Connecting Room Computers And Guest Laptops

    You can then run the cables across floors or behind walls as needed. Notes Install SMART software on computers you connect to the display (see Installing SMART software on page  30). Make sure SMART Product Drivers 12.20 or later are installed on any connected computers.
  • Page 33 Chapter 3 Connecting computers and other devices USB Type-C 1 Connector Standard Connection type Cable USB Type-C 1 USB-C Video/audio/touch SuperSpeed USB Type-C smarttech.com/kb/171861...
  • Page 34 Chapter 3 Connecting computers and other devices USB Type-C 2 Connector Standard Connection type Cable USB Type-C 2 USB-C Video/audio/touch SuperSpeed USB Type-C smarttech.com/kb/171861...
  • Page 35 Chapter 3 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...
  • Page 36 Chapter 3 Connecting computers and other devices HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...
  • Page 37 Chapter 3 Connecting computers and other devices HDMI 3 Connector Standard Connection type Cable HDMI 3 HDMI 2.0 Video/audio Premium High Speed HDMI (18 Gbps) Touch input USB 2.0 Type-B Touch High Speed (480 Mpbs) USB 2.0 smarttech.com/kb/171861...
  • Page 38 Chapter 3 Connecting computers and other devices Display Port Connector Standard Connection type Cable Display Port Display Port 1.2 Video/audio Display Port Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 smarttech.com/kb/171861...

  • Page 39: Viewing A Connected Computer Or Other Device's Input

    Chapter 3 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In Stereo 3.5 mm Audio Stereo 3.5 mm Touch USB 2.0 Type-B Touch High Speed (480 Mbps) USB 2.0 Viewing a connected computer or other device’s input 1.

  • Page 40: Setting A Connected Computer's Resolution And Refresh Rate

    Chapter 3 Connecting computers and other devices 2. Select the source using one of the following methods: Using the Input settings menu Using the remote control a. Open the Toolbar by tapping one of the Press the Input icon side Toolbar buttons (on either sides of the screen).

  • Page 41: Using Recommended Cables

    3840  ×  2160 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating system documentation for instructions. Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation Display Port 23' (7 m) Use only certified Display Port 1.4 cables that have been...

  • Page 42: Sharing Usb Type-B Receptacles

    Chapter 3 Connecting computers and other devices Cable type Maximum length Recommendation USB Type-C 6' 6" (2 m) for USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed 5Gbps SuperSpeed (5 Gbps) support cables To use a USB Type-C cable for video, you need: A full-featured cable that supports SuperSpeed 5Gbps (or faster) data rates.

  • Page 43: Connecting A Smart Ops Pc Module

    (smarttech.com/kb/171544). You can then view the OPS PC module’s input on the display. Caution Do not insert or remove the OPS PC from the accessory slot while the display is turned on. For more information about SMART OPS PC modules, see the SMART OPS PC modules user guide (smarttech.com/kb/171747). smarttech.com/kb/171861...

  • Page 44: Connecting Other Devices

    Chapter 3 Connecting computers and other devices Connecting other devices In addition to computers, you can connect a variety of other devices to the display: USB drives and other peripherals External displays External audio systems Room control systems Connecting USB drives and other peripherals The display includes two USB 3.2 Gen 1 Type-A receptacles on the front connector panel and two USB 3.2 Gen 1 Type-A receptacles on the side connector panel.

  • Page 45: Connecting An External Audio System

    Chapter 3 Connecting computers and other devices Important If the connected external display doesn’t support High-bandwidth Digital Content Protection (HDCP), no image will appear on the external display. For full resolution output, connect a display that supports HDCP. Note The display’s default output resolution is 4K (3840 × 2160). The output resolution can also be set to 1080p 60Hz in display settings.
  • Page 46 Chapter 3 Connecting computers and other devices Use of an external audio system must be enabled in display settings (see Input and output on page  75). Important Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display’s stereo 3.5 mm Out connector.

  • Page 47: Connecting Room Control Systems

    Chapter 3 Connecting computers and other devices Note When you connect an audio system to the display’s S/PDIF out connector, the audio system’s volume controls, rather than the display's, adjust the volume. Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system.

  • Page 48: Connector Diagrams

    Chapter 3 Connecting computers and other devices Connector diagrams Side and bottom connector  panels This diagram and table describe the connectors on the display’s connector panel: Connector Connects to Notes See Connecting other devices on USB 3.2 Gen 1 Type-A Supported USB drives and other peripherals page ...
  • Page 49 Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting other devices on USB 3.2 Gen 1 Type-A Supported USB drives and other peripherals page  44 and USB cables and connectors. The connector will switch to the active input, including the display’s embedded OS, the OPS slot computer, or an external...

  • Page 50: Front Connector Panel

    Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting to a network on RJ45 (×2) Network page  22 and Ethernet (network) cables and connectors. Audio in (stereo 3.5 mm) VGA input (audio) Use this audio input with Stereo 3.5 mm in.
  • Page 51 Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting room computers USB 2.0 for the USB Type-C 2 input (video, and guest laptops on page  32 and embedded OS and OPS audio, and touch) slot computer USB cables and connectors.

  • Page 52: Chapter 4 Maintaining The Display

    In most situations, you can put the display in Standby mode when not using it by following the instructions in SMART Board GX (V2) series interactive displays user guide (smarttech.com/kb/171862). In some situations, such as when you move the display or clean its screen, you need to turn the display off.

  • Page 53: Cleaning And Maintaining The Display

    Chapter 4 Maintaining the display 2. Flick the power switch (beside the AC power inlet) on the bottom of the display's rear surface to the OFF (O) position. To turn the display on Flick the power switch (beside the AC power inlet) on the bottom of the display's rear surface to the ON (I) position.

  • Page 54: Cleaning The Screen

    Note You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories. Cleaning the touch sensors The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame.

  • Page 55: Maintaining Ventilation

    If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.

  • Page 56: Removing And Transporting The Display

    Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage. Important Follow the documentation included with any SMART or third-party mounting hardware. To remove the display 1. Turn off any connected computers.

  • Page 57: Updating System Firmware

    Chapter 4 Maintaining the display Updating system firmware The display checks for firmware updates automatically when its turned on, provided the display is connected to the internet and the Disable system updates setting is disabled (see System on page  79). The display notifies you when a firmware update is available.
  • Page 58 Chapter 4 Maintaining the display Note Instructions for downloading and installing system firmware updates are provided on the firmware downloads page. smarttech.com/kb/171861...

  • Page 59: Chapter 5 Troubleshooting The Display

    This chapter explains how to resolve a variety of common issues with the display and the optional SMART  OPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t work, refer to the SMART knowledge base for additional troubleshooting information.

  • Page 60: The Display Isn't Turning On

    Chapter 5 Troubleshooting the display Symptom Troubleshooting steps An app is missing or not available. The app might not be included with the SMART Board GX (V2) series interactive display. See SMART Board GX (V2) series interactive displays user’s guide (smarttech.com/kb/171862). Note Apps that require Google Play Services (such as the Google Play store) cannot be used on the display.

  • Page 61: The Screen Is Blank Or There's A Problem With The Image On The Screen

    Chapter 5 Troubleshooting the display The screen is blank or there’s a problem with the image on the screen Symptom Troubleshooting steps The screen is blank when the status Make sure the screen is working by pressing the Home button on the front light is blue.
  • Page 62 If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.

  • Page 63: There's No Sound Or There's A Problem With The Sound

    Chapter 5 Troubleshooting the display Symptom Troubleshooting steps This is normal behavior if the Pixel shift setting is enabled in the System section of The image suddenly moves up and down, and then is stable again. the display’s settings. This can help reduce the risk of screen burn-in when a static image is displayed for very long periods.

  • Page 64: Touch Isn't Working As Expected

    Restart the display. See Turning the display on or off on page  52. The display doesn’t respond to touch Make sure SMART Product Drivers 12.20 or later are installed and running on the when viewing the input from a connected computer.

  • Page 65: The Pens Aren't Working As Expected

    Make sure you are using a SMART Board GX series interactive display pen. computer. Make sure SMART  Product Drivers 12.20 or later is installed on any connected computers.

  • Page 66: Smart Software On Connected Computers Isn't Working As Expected

    If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. Your reseller might ask you for the display’s serial number. The serial number is on a label on the left side of the display.
  • Page 67 Chapter 5 Troubleshooting the display Scan the QR code on the label to view the SMART  Board GX (V2) series interactive display support pages on the SMART website. smarttech.com/kb/171861...

  • Page 68: Chapter 6 Troubleshooting Tools And Apps

    Resolving issues with Whiteboard Resolving issues with Browser Resolving issues with Screen Share Resolving issues with File Manager This page explains how to troubleshooting tools and apps on your SMART  Board GX (V2). Resolving issues with Whiteboard Issue Solutions The pen doesn’t write digital ink.

  • Page 69: Resolving Issues With Browser

    Chapter 6 Troubleshooting tools and apps Resolving issues with Browser Issue Solutions Browser isn’t working correctly. Make sure the display is connected to a properly configured network and the network is connected to the internet. See Connecting to a network on page  22. Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.

  • Page 70: Resolving Issues With File Manager

    Make sure your computer or device is on the same subnet as the display. Contact your network administrator. Make sure the Bytello Share app is installed on your device. See SMART  Board GX (V2) series interactive displays user guide (smarttech.com/kb/171862). No sound is heard from your shared Make sure your device isn’t muted.

  • Page 71: Appendix 7 Adjusting Display Settings

    Appendix 7 Adjusting display settings Exiting the display’s settings Network Personalization Input and output Applications System Regulatory Information About Accessing the display’s settings You can access the display’s settings from the Home screen by tapping the Apps icon and then tapping the Settings icon .

  • Page 72: Exiting The Display's Settings

    Appendix 7 Adjusting display settings Setting Function Notes See Network on the next page. Network Configure network and Wi-Fi settings. Personalization See Personalization on page  75. Select the wallpaper that appears in the background, configure swipe-up menu options, enable muti-window mode, icon labels, and toolbar display options.

  • Page 73: Network

    Appendix 7 Adjusting display settings Network Option Values Function Notes Wi-Fi Wi-Fi Enables or disables connections to Turn on Wi-Fi to discover networks. Wi-Fi networks. Select a network [N/A] Shows information about available The display automatically Wi-Fi networks. reconnects to a previously connected network unless that connection is removed using Forget .
  • Page 74 Appendix 7 Adjusting display settings Option Values Function Notes Netmask [N/A] Information displayed by a router. [N/A] DNS 1 [N/A] Information displayed by a router. [N/A] DNS 2 [N/A] Information displayed by a router. [N/A] Proxy None [N/A] When Proxy is set to Manual , additional settings appear for Manual entering the Proxy hostname of the...

  • Page 75: Personalization

    Appendix 7 Adjusting display settings Option Values Function Notes Sign in settings [N/A] User credentials for the Samba  service. Personalization Option Values Function Notes Wallpaper [N/A] Select the wallpaper that appears in 3840 × 2160 images work best. the background. Swipe-up menu options Select input Sets which menu option appears...
  • Page 76 Appendix 7 Adjusting display settings Option Values Function Notes Input settings Rename/enable inputs [N/A] Enables renaming and disabling [N/A] individual inputs on the display. Enable input renaming Enables renaming of individual [N/A] inputs on the display. Note An input name changes from gray to green when it's editable.
  • Page 77 Appendix 7 Adjusting display settings Option Values Function Notes Switch to active input Automatically switches the input [N/A] automatically when an active video signal is connected to the display, or displays SELECT a user-notification. External source display settings HDMI OUT format 3840 ×...

  • Page 78: Applications

    This feature is disabled by default. Third-party apps cannot be installed when this feature is disabled. Caution SMART cannot accept liability for damages to the display or your personal data that might result from the installation of apps from unknown sources.

  • Page 79: System

    Appendix 7 Adjusting display settings System Option Values Function Notes Date and time Use 24-hour format Shows the display’s time using the Default setting is Disable and shows 24-hour clock. a 12-hour clock. Automatic date and time Sets the display’s date and time This is based on your region and automatically.
  • Page 80 Appendix 7 Adjusting display settings Option Values Function Notes Clear password [N/A] Clears the lock screen password. [N/A] Set password [N/A] Set a lock screen password. This option is available when an existing password has been cleared. Change password [N/A] Change the four-digit lock screen The passcode is set when turning password.
  • Page 81 Appendix 7 Adjusting display settings Option Values Function Notes Timer Switch [N/A] Options for configuring timer switch User-configured startup and settings. shutdown tasks will be listed at the bottom of this section, where you can adjust or delete them individually. Power-off reminder Enables or disables a countdown [N/A]...
  • Page 82 The display must be connected to the internet to check for system software updates. Check the display’s network settings. To check the network settings for SMART Board GX (V2) series interactive displays, see Network on page  73. Factory reset Factory reset...

  • Page 83: Regulatory Information

    The display and your data are unknown sources. more vulnerable to attack by applications from unknown sources. Caution SMART is not responsible for any damage to the display or loss of your data that might result from using applications from unknown sources. Only administrators should install applications from unknown sources.

  • Page 84: About

    [N/A] current version of the display’s system firmware. Version [N/A] Shows the current version of the SMART Support teams might request display’s system firmware. this information if you contact them. Touchkit version [N/A] Shows the current version of the SMART Support teams might request display’s touch kit.

  • Page 85: Appendix 8 Adjusting Input Settings

    Appendix 8 Adjusting Input settings Opening the Input settings menu Exiting the Input settings menu Source settings Advanced settings Opening the Input settings menu 1. Open the Toolbar by tapping one of the side Toolbar buttons on either sides of the screen. 2.

  • Page 86: Source Settings

    Appendix 8 Adjusting Input settings Source settings Option Values Function Notes Inputs Select an input Select a connected computer or A green circle appears around other device’s input to view on the Android the currently selected input (PC, display. HDMI1 Android, HDMI1, HDMI2, HDMI3, Type-C1, Type-C2, DP, or VGA).
  • Page 87 Appendix 8 Adjusting Input settings Option Values Function Notes Treble -5 to 5 Sets the treble level. This setting is only adjustable when Custom audio mode is enabled (see Audio modes below). Balance -50 to 50 Sets the L/R balance of the display’s [N/A] built-in speakers.
  • Page 88 Appendix 8 Adjusting Input settings Option Values Function Notes This setting may help if the 16:9 [N/A] setting causes the screen image’s edges to be clipped. Auto Enables the display to automatically This is the recommended setting for choose the optimal image scaling image scaling.
  • Page 89 Appendix 8 Adjusting Input settings Option Values Function Notes Adjust Note The following settings apply only to VGA inputs. H Position 1 to 100 Manually set the image's relative [N/A] horizontal position on the display. V Position 1 to 100 Manually set the image's relative [N/A] vertical position on the display.

  • Page 90: Appendix 9 Managing Your Display Using

    Appendix 9 Managing your display using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages smarttech.com/kb/171861...

  • Page 91: Configuring The Serial Interface Settings

    Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. SMART also offers SMART Remote  Management cloud-based device-management software, which you can use to manage SMART  Board interactive displays with iQ and devices running Windows, ™ Chrome OS, Android, and iOS operating systems.
  • Page 92 Appendix 9 Managing your display using RS-232 1. Turn on the display. 2. If you’re using a terminal application on a computer, activate local echo to see what you’re typing and sending to the display. 3. Configure the serial interface settings with the following values: 19200 Baud rate Data length...

  • Page 93: Commands And Responses

    Appendix 9 Managing your display using RS-232 When using a control system program instead of terminal program, all the lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below.
  • Page 94 Appendix 9 Managing your display using RS-232 In many terminal applications on a computer, you can use the BACKSPACE  key when typing commands. Review each entry carefully before sending a command to the display. Don’t send another command until you receive the response and the next command prompt (>). If no command prompt is present, send a carriage return character (<CR>) to the display.

  • Page 95: Power State Commands

    Appendix 9 Managing your display using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 >...

  • Page 96: Input Commands

    Appendix 9 Managing your display using RS-232 Power state Description POWERSAVE The screen is off, and the display is a very low power state. The display enters READY or ON state when one of the following occurs: A user presses the Power button on the front control panel or the remote control.

  • Page 97: Freeze Commands

    Appendix 9 Managing your display using RS-232 Freeze commands Get command Set command Response get videofreeze set videofreeze[Value] videofreeze=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =off Screen shade commands Get command Set command Response get screenshade set screenshade[Value]...

  • Page 98: Firmware Version Commands

    Appendix 9 Managing your display using RS-232 Firmware version commands Get command Response get fwversion fwversion=[Value] Where [Value] is the firmware version. Model number commands Get command Response get modelnum modelnum=[Value] Where [Value] is one of the following: sbid-gx065-v2 sbid-gx075-v2 sbid-gx086-v2 Serial number commands Get command...
  • Page 99 Appendix 9 Managing your display using RS-232 Change Asyncronous message display power state #powerstate=[Value] Where [Value] is one of the following: ready powersave Input selection #input=[Value] Where [Value] is one of the following: =hdmi1 =hdmi2 =hdmi3 =vga =ops =type-c1 [or usbc1] =type-c1 [or usbc1] =android Brightness...

  • Page 100: Appendix 10 Enrolling The Display In Smart  Remote Management

    Appendix 10 Enrolling the display in SMART  Remote Management Your SMART  Board GX series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one of these...

  • Page 101: Appendix 11 Disabling The Embedded Os And Other Inputs

    Appendix 11 Disabling the embedded OS and other inputs Admins can disable specific inputs, including the embedded Android OS. This is ideal for environments that use only connected devices. You cannot enable or disable the Android input unless a Settings Lock Password has been enabled (See System on page ...

  • Page 102: Certification And Compliance

    For more information, see the SMART Board GX (V2) series to correct the interference at his own expense. interactive displays user guide (smarttech.com/kb/171862...
  • Page 103 LE-LAN devices. EU Declaration of Conformity Radiation exposure statement Hereby, SMART Technologies ULC declares that the radio This equipment complies with ISED radiation exposure limits equipment type Interactive Display IDGX65-2, IDGX75-2, set forth for an uncontrolled environment. This equipment...
  • Page 104 For optimal performance any support equipment connected to this device must be CE compliant. Hardware environmental compliance SMART  Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner.
  • Page 105 SMART  Technologies smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171861...

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