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SMART Board ® series interactive displays Installation and maintenance guide SBID-GX165 SBID-GX175 SBID-GX186 IDGX65-1 IDGX75-1 IDGX86-1 Was this document helpful? smarttech.com/docfeedback/171744...
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SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.
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SMART (if supplied). If your display does not include mounting hardware, be sure to select mounting hardware that is rated or certified for the display’s size and weight and is compatible with the surface to which you’re mounting the...
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Important information You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA.
There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected smarttech.com/kb/171744...
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Configuring the computer’s serial interface settings Commands and responses Power states Commands Appendix D Enrolling the display in SMART Remote Management Appendix E Disabling the embedded OS and other inputs Opening the display’s source, image mode, audio mode, and menu settings Disabling the embedded OS...
GX series interactive display gives you everything you need to get started with interactivity. This chapter introduces the features of your GX series display. About this guide This guide explains how to install and maintain SMART Board GX series interactive displays. It includes the following information: How to install the display...
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Chapter 1 Welcome How to maintain the display for years of use How to troubleshoot issues with the display This guide also includes information about the display’s settings and support for remote management. This guide is intended for those who install and maintain displays in their organizations. Additional documentation and resources are available for users of the display (see More information on page ...
Chapter 1 Welcome About the display The SMART Board GX series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components. Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.
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Chapter 1 Welcome Mounting hardware You can use VESA compliant wall mounts, such as SMART’s WM-SBID-200 wall mount (not included), to mount the display on a wall (see Installing the display on a wall on page 18). You can also mount the display on a mobile stand (see Accessories on page 14).
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Room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with them. The display comes with SMART software that you can install on connected computers to take full advantage of the display’s features.
Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. ® SMART OPS PC modules provide a complete Windows Pro installation.
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.
For more information about extending USB connections, see USB cable extenders. More information SMART provides a variety of other documents for this display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on this guide’s cover for links to SMART Board GX series interactive display documents and other support resources.
Connecting power and turning on the display for the first time Configuring the display’s network settings SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information and the installation instructions included with the display before they begin the installation.
Chapter 2 Installing the display Important Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display: Follow local safety regulations and standards. Pack the display in its original packaging, including the pallet.
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.
Chapter 2 Installing the display Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location is crucial for ensuring the best possible experience with the display. Consider the following factors as you choose a location: Factor Considerations...
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Chapter 2 Installing the display Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: Note The viewing area depends on the display’s resolution and a variety of other factors.
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If it can’t, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories).
Contact your authorized SMART reseller (smarttech.com/where) for information about SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.
For more information about SMART mobile stands, see smarttech.com/accessories. Using a third-party stand For information about selecting and using a third-party stand, see Installing your SMART Board GX on a stand. Connecting to a network The display requires a network and internet connection for downloading software and firmware updates.
Chapter 2 Installing the display To configure the network 1. Open the required TCP/UDP ports: Protocol Port range Feature System software update 56789 EShare app 25123 EShare app 8121 EShare app 8000 EShare app 8001 EShare app 48689 EShare app 25123 EShare app 2.
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Chapter 2 Installing the display Important Do not use the RJ45 jack on an OPS PC to connect to a network. Note The network display’s connection is shared internally with an OPS PC. If you’re using one of the display’s RJ45 jacks to connect to an Ethernet network, you can connect the other jack to a computer to provide network access for the...
Chapter 2 Installing the display Connecting power and turning on the display for the first time To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.
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Chapter 2 Installing the display 1. Flick the power switch beside the AC power inlet on the rear of the display to the ON (I) position. SBID-GX165 SBID-GX175 and SBID-GX186 2. Select your preferred language, and then tap the Next icon 3.
Chapter 2 Installing the display 8. Set a password for the screen lock feature, and then tap Enter. Important Ensure the screen lock passcode is made available to authorized users of the display. Users must enter the passcode to unlock the display’s screen when the Lock screen feature is enabled. The Done screen indicates setup is finished.
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Chapter 2 Installing the display 1. Press the Settings button on the front control panel. 2. Tap the Network icon to open the Wi-Fi Guest screen. 3. Ensure Advanced setup is selected. 4. In the Proxy Settings list, select Manual. 5.
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Chapter 2 Installing the display 3. Tap the Network icon > Ethernet. 4. Turn on the Connect switch. 5. To obtain an IP address automatically, select the DHCP checkbox. To configure an IP address manually, select the Static checkbox, input the IP address, gateway, network prefix length (netmask bit count), and DNS ...
Viewing a connected computer or other device’s input Setting a connected computer’s resolution and refresh rate Using recommended cables Sharing USB Type-B receptacles Connecting a SMART OPS PC module Connecting other devices Connecting USB drives and other peripherals Connecting an external display...
You can then run the cables across floors or behind walls as needed. Notes Install SMART software on computers you connect to the display (see Installing SMART software on the previous page). smarttech.com/kb/171744...
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Chapter 3 Connecting computers and other devices As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on the side connector panel, and HDMI uses the Touch USB Type-B receptacle on the front connector panel (see Sharing USB Type-B receptacles on page ...
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Chapter 3 Connecting computers and other devices HDMI Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch input USB 2.0 Type-B Touch smarttech.com/kb/171744...
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Chapter 3 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI 1 HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch USB 2.0 Type-B Touch smarttech.com/kb/171744...
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Chapter 3 Connecting computers and other devices HDMI 2 Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI 2 HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch USB 2.0 Type-B Touch smarttech.com/kb/171744...
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Chapter 3 Connecting computers and other devices Display Port Connector Standard Connection type Cable Display Port Display Port Display Port 1.2 Video/audio High Speed USB 2.0 Touch USB 2.0 Type-B Touch smarttech.com/kb/171744...
Chapter 3 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In Stereo 3.5 mm Audio Stereo 3.5 mm Touch USB 2.0 type-B Touch High Speed USB 2.0 Viewing a connected computer or other device’s input 1. Connect a device to the display’s USB Type-C, HDMI, HDMI 1, HDMI 2, Display Port, or VGA connectors.
Chapter 3 Connecting computers and other devices 2. Select the source using one of the following methods: Using the Side Toolbar menu Using the remote control a. Open the Side Toolbar menu by sliding Press the Input Select button on the remote either of the Side Toolbar menu handles control.
1920 × 1080 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating system documentation for instructions. Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation Display Port 23' (7 m) Use only certified Display Port 1.4 cables that have been...
OPS PC module’s installation instructions (smarttech.com/kb/171775 or smarttech.com/kb/171544). You can then view the OPS PC module’s input on the display. For more information about SMART OPS PC modules, see the SMART OPS PC modules user guide (smarttech.com/kb/171747). smarttech.com/kb/171744...
Chapter 3 Connecting computers and other devices Connecting other devices In addition to computers, you can connect a variety of other devices to the display: USB drives and other peripherals External displays ® External audio systems (wired or Bluetooth enabled) Room control systems External displays Connecting USB drives and other peripherals...
Chapter 3 Connecting computers and other devices Connecting an external display On some SMART Board GX displays, you can connect an external display using the HDMI 2.0 out connector on the connector panel (pictured). Note Some displays do not include this connector.
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Chapter 3 Connecting computers and other devices You must enable use of an external audio system in display settings (see Image, audio, and menu setting on page 86). Important Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display’s stereo 3.5 mm out connector.
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Chapter 3 Connecting computers and other devices Note When you connect an audio system to the display’s S/PDIF out connector, the audio system’s volume controls, rather than the display’s, adjust the volume. smarttech.com/kb/171744...
Chapter 3 Connecting computers and other devices Connecting analog video inputs and outputs You can connect an external analog video and audio source to the SMART Board GX display using the (AV in) connector. Important Use a composite-to-AV adapter with a 4-conductor 3.5 mm plug. Make sure the adapter cable is no longer than 12"...
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Chapter 3 Connecting computers and other devices The SMART Board GX display also includes a yPbPr analog video connector. When using this connector, audio is supplied with the Audio in connector (pictured). Important Use a component to AV adapter with a 4-conductor 3.5mm plug which is no longer than 12" (0.3 m) in length.
Chapter 3 Connecting computers and other devices You can connect an external display using the SMART Board GX display’s analog video (AV out) connector. The external display will show the same image as shown on the display. Important Use an AV to composite adapter with a 4-conductor 3.5 mm plug which is no longer than 12" (0.3 m) in length.
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Chapter 3 Connecting computers and other devices Note displays are not compatible with centralized remote control systems, such as a universal remote control. smarttech.com/kb/171744...
Chapter 3 Connecting computers and other devices Connector diagrams Side and bottom connector panels This diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes See Connecting an external HDMI 2.0 out External display display on page 43. S/PDIF out Digital audio output See Connecting an external audio...
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Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting room computers Display Port 1.2 Display Port 1.2 input (video and guest laptops on page 32 and and audio) Display Port cables and connectors. HDMI 2.0 HDMI 1 input See page ...
Chapter 3 Connecting computers and other devices Front connector panel This diagram and table present the connectors on the display’s front connector panel: Connector Connects to Notes See Connecting room computers USB 3.1 Type-C USB Type-C input (video, and guest laptops on page 32 and audio, and touch) USB cables and connectors.
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Chapter 3 Connecting computers and other devices Connector Connects to Notes See Connecting USB drives and USB 3.2 Gen 1 Supported SuperSpeed (SS) other peripherals on page 42 and and USB 2.0 drives, peripherals, and other USB cables and connectors. devices to OPS (if installed) This connector is always connected to the display’s OPS...
In most situations, you can put the display in Standby mode when not using it by following the instructions in SMART Board GX series interactive displays user guide (smarttech.com/kb/171745). In some situations, such as when you move the display or clean its screen, you need to turn the display off.
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Chapter 4 Maintaining the display 2. Flick the power switch (beside the AC power inlet) on the bottom of the display’s rear surface to the OFF (O) position. SBID-GX165 SBID-GX175 and SBID-GX186 To turn the display on 1. Flick the power switch (beside the AC power inlet) on the bottom of the display’s rear surface to the ON (I) position.
Note You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories. Cleaning the touch sensors The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame.
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART support if the display is still under warranty.
Store for SMART Parts (see smarttech.com/support/parts-store). Important Use only pens designed for SMART Board GX series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX series interactive displays (see Comparing SMART product pens).
Chapter 4 Maintaining the display 6. Lift the display from its mounting location. Warning Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting in injury and severe product damage. Caution Do not leave the display face up, face down or upside down for an extended period.
Chapter 4 Maintaining the display To apply a firmware update from settings 1. Press the Settings button on the front control panel. 2. Tap the System Settings icon and tap Check for updates. A message lets you know whether an update is available.
This chapter explains how to resolve a variety of common issues with the display and the optional SMART OPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t work, refer to the SMART knowledge base for additional troubleshooting information.
Symptom Troubleshooting steps An app is missing or not available. The app might not be included with the SMART Board GX series interactive display. See SMART Board GX series interactive displays user’s guide (smarttech.com/kb/171745). Note Apps that require Google Play Services (such as the Google Play store) cannot be used on the display.
Chapter 5 Troubleshooting the display The display is turning off when it shouldn’t Symptom Troubleshooting steps The display turns off or enters Check the power off timer setting to determine whether there’s an issue with the Standby mode when it shouldn’t. setting’s configuration.
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If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
Chapter 5 Troubleshooting the display Symptom Troubleshooting steps The image doesn’t fill the entire Adjust any connected computers’ video settings, particularly overscan. screen. See the computer’s operating system documentation. Make sure the connected computer’s video connector is configured to output a supported video signal.
Restart the display. See Turning the display on or off on page 54. The display doesn’t respond to touch Make sure SMART Product Drivers 12.17 SP1 or later are installed and running on the when viewing the input from a connected computer.
See Turning the display on or off on page 54. responds to touch intermittently. Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers. When you touch the screen, the Update SMART product drivers.
See Turning the display on or off on page 54. the screen, the ink appears in the Make sure SMART Product Drivers 12.17 SP1 or later is installed on any connected wrong place. computers. Orient the display. See Orienting your SMART interactive product using SMART Writing is intermittent.
Your reseller might ask you for the display’s serial number. The serial number is on a label on the left side of the display. Scan the QR code on the label to view the SMART Board GX series interactive display support pages on the SMART website.
Resolving issues with Browser Resolving issues with EShare Resolving issues with iMirror Resolving issues with File Manager This page explains how to troubleshooting tools and apps on your SMART Board GX. Resolving issues with Whiteboard Issue Solutions The pen doesn’t write digital ink.
There is an issue with audio. Make sure the volume isn’t muted on the display’s remote control. See SMART Board GX series interactive displays user guide (smarttech.com/kb/171745). Turn up the volume. See SMART Board GX series interactive displays user guide (smarttech.com/kb/171745).
Turn up the device’s volume. Turn up the display’s volume. See SMART Board GX series interactive displays user guide (smarttech.com/kb/171745). Make sure that the display’s speakers are enabled in the display’s settings. See Image, audio, and menu setting on page 86.
Chapter 6 Troubleshooting tools and apps Resolving issues with File Manager Issue Solutions You can’t open files using File Make sure an app is installed on the display that supports the file type you’re trying Manager. to open. You can’t read from or write to a Connect the drive to the USB port for the display.
Appendix A Adjusting display settings Accessing the display’s settings Exiting the display’s settings Network settings Date, time, location, and language settings System settings and Apps Lock control Power settings About Accessing the display’s settings You can access the display’s settings by pressing the Settings button on the front control panel, the remote control, or the floating toolbar.
Appendix A Adjusting display settings Option Setting Function Notes See Network settings below. Network Configure network and Wi-Fi settings. Date, time, and See Date, time, location, and Change the date and time language settings language settings on page 78. format or language setting. System settings and See System settings and Apps Configure system settings, app...
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Appendix A Adjusting display settings Option Values Function Notes Add network SSID Manually connect to a hidden For the network you’re connecting to: wireless network. Security Add the SSID Password Select a security protocol Enter the password Ethernet Connect Enable Enables or disables connecting to a [N/A] network.
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Appendix A Adjusting display settings Option Values Function Notes The display’s 5 GHz and 2.4 GHz 5 GHz Set a frequency band for the display’s Wi-Fi hotspot. If 5 GHz is Wi-Fi hotspot frequency bands are not selected, a default frequency not available simultaneously.
Appendix A Adjusting display settings Date, time, location, and language settings Option Values Function Notes Date settings Set date and time Enable Sets the display’s date and time This is based on your region and automatically automatically. time zone settings. The display Disable synchronizes with network time servers on the internet.
Appendix A Adjusting display settings System settings and Apps Option Values Function Notes System Settings Wallpaper [N/A] Sets the background image on the Only .png files are supported. display. Save the wallpaper file to a USB drive and insert it into the USB port.
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Disable SMART apps from Enable Prevent the Whiteboard, Overlay, If this option is enabled, some connecting to the internet and Vote apps from connecting to features of SMART apps might not Disable the internet. work correctly. Downloaded apps [N/A] Provides information about the apps...
Appendix A Adjusting display settings Option Values Function Notes System apps [N/A] Provides information about the apps Clicking each app provides supplied as part of the display’s additional information and options, operating system. including an option to allow or prevent pop-up notifications from the app.
Appendix A Adjusting display settings Option Values Function Notes Room Control Lock Enable When enabled, the display can not [N/A] be controlled remotely using an RS- Disable 232 connection. Settings Lock Enable Create an admin passcode users This admin passcode is also required must enter to change the settings.
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Appendix A Adjusting display settings Option Values Function Notes Running memory [N/A] Shows how much RAM is installed in Close or uninstall third-party the display and how much is applications if available RAM gets currently in use. too close to zero. Storage space [N/A] Shows how much storage memory is...
Appendix B Adjusting source, image mode, audio mode, and menu settings Opening the display’s source, image mode, audio mode and menu settings Exiting the display’s source, image mode, audio mode, and menu settings Source settings Image, audio, and menu setting Opening the display’s source, image mode, audio mode and menu settings 1.
Appendix B Adjusting source, image mode, audio mode, and menu settings Source settings Option Values Function Notes All Source Select an input source Select a connected computer or Three dots ••• appear below inputs other device’s input source to view (USB Type-C, HDMI, HDMI 1, HDMI 2, on the display.
Appendix B Adjusting source, image mode, audio mode, and menu settings Option Values Function Notes Boot source Last Source Select which video source will be The Android Home screen is the used on startup. Any sources locked default input. out will be greyed out. You can lock out Android and have the panel boot directly to an external YPBPR...
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Appendix B Adjusting source, image mode, audio mode, and menu settings Option Values Function Notes Sharpness 1 to 50 Sets the sharpness of the image. Only adjustable if the Image mode is set to ECO . Saturation 1 to 50 Set the color saturation of the image.
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Appendix B Adjusting source, image mode, audio mode, and menu settings Option Values Function Notes HDMI EDID EDID 1.4 Sets the HDMI-EDID version of the When EDID 1.4 is selected, the display’s active HDMI connector to display will present itself as an HDMI EDID 2.0 EDID 1.4 or EDID 2.0.
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Appendix C Managing the display using RS-232 Enabling room control on the display Configuring the computer’s serial interface settings Commands and responses Power states Commands You can connect an RS-232 cable from a computer or a control system’s serial output to the display’s RS-232 ...
Appendix C Managing the display using RS-232 SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, ™ Chrome OS, Android, and iOS operating systems. For more information, see SMART Remote ...
Appendix C Managing the display using RS-232 5. Send a carriage return character (<CR>) to the display. An error message should appear. Note If no message appears, the serial interface isn’t configured correctly. Repeat steps 3 and 4. Commands and responses To access display information or to adjust display settings using the room control system, type commands and send a carriage return (<CR>) character or press ENTER, and then wait for a response from the display.
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Appendix C Managing the display using RS-232 In many terminal applications on a computer, you can use the BACKSPACE key when typing commands. Review each entry carefully before sending a command to the display. Don’t send another command until you receive a response. If there is no response, send a carriage return character (<CR>) to the display.
Appendix C Managing the display using RS-232 To increase or decrease the value of a setting Use this command to increase the volume in steps. This example increases the volume by 1 (repeat to increase further): k01sP201<CR> k01y<CR> > This example decreases the volume by 1 (repeat to decrease further): k01sP200<CR>...
Appendix C Managing the display using RS-232 Commands Function Set command Get command Response Power state k01sA00[Value]<CR> k01gi000<CR> Now [Value]<CR> Where [Value] is one of the Where [Value] is one of the following: following: 0 (standby) 1 (on) Standby Input k01sB0[Value]<CR>...
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Appendix C Managing the display using RS-232 Function Set command Get command Response Number k01sT[Value]<CR> [N/A] [N/A] Where [Value] is one of the following: 0–009 Note Number value is set by entering a number between 0 and 009. k01sU[Value]<CR> [N/A] [N/A] Where [Value] is one of the following:...
Appendix D Enrolling the display in SMART Remote Management Your SMART Board GX series interactive display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll one of these...
Appendix E Disabling the embedded OS and other inputs Admins can disable specific inputs, including the embedded Android OS. This is ideal for environments that use only connected devices. Opening the display’s source, image mode, audio mode, and menu settings 1.
Appendix E Disabling the embedded OS and other inputs To disable other inputs, select a different input under Source Lock and follow the same process. See Source settings on page 85 Disabling other inputs To disable other inputs, select a different input under Source Lock and follow the same process. See Source settings on page ...
Unique Identifier: IDGX65-1, IDGX75-1, IDGX86-1 Responsible Party – U.S. Contact Information Innovation, Science and Economic SMART Technologies Inc. Development Canada statement 2401 4th Ave, 3rd Floor Seattle, WA 98121 This device complies with RSS-210 of the Innovation, Science compliance@smarttech.com...
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Hardware environmental compliance Déclaration d’exposition aux radiations Cet équipement est conforme aux limites d’exposition aux SMART Technologies supports global efforts to ensure that rayonnements ISED établies pour un environnement non electronic equipment is manufactured, sold, and disposed of in contrôlé. Cet équipement doit être installé et utilisé avec un a safe and environmentally friendly manner.
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