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Summary of Contents for SMART SPNL-6055
- Page 1 Was this document helpful? smarttech.com/docfeedback/171167 SMART Board® 6000 and 6000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE FOR MODELS: SPNL-6055 SPNL-6065P SPNL-6065 SPNL-6075P SPNL-6065-V2 SPNL-6265P SPNL-6075 SPNL-6275P SPNL-6265-V2 SPNL-6275...
- Page 2 © 2017–2018 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. - Page 4 Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Make sure an electrical socket is near the display and remains easily accessible during use.
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Page 5: Federal Communication Commission Interference Statement
IMPORTANT The following are the normal operating power requirements for the display: Model Power requirements SPNL-6055 90V to 240V AC, 50 Hz to 60 Hz, 130 W SPNL-6065 100V to 240V AC, 50 Hz to 60 Hz, 200 W SPNL-6065-V2... - Page 6 IMPORTANT INFORMATION Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Note: The country code selection is for the non-U.S. model only and is not available to all U.S. models. Per FCC regulations, all Wi-Fi products marketed in U.S.
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Page 7: Eu Declaration Of Conformity
IMPORTANT INFORMATION EU declaration of conformity Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance... -
Page 9: Table Of Contents
Switching to the Beta channel Adding or removing apps from the launcher Enabling the Whiteboard Library Chapter 5: Configuring connected computers Installing SMART software on connected computers Setting resolutions and refresh rates Chapter 6: Orienting and calibrating the display Orienting the display... - Page 10 Resetting the display Removing and transporting the display Chapter 8: Troubleshooting Troubleshooting the display Troubleshooting the display’s software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Using settings Network settings Application settings...
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Page 11: About This Guide
This chapter introduces the SMART Board® 6000 or 6000 Pro series interactive display. About this guide This guide explains how to install and maintain a SMART Board 6000 or 6000 Pro series interactive display. It includes the following information: How to install the display... -
Page 12: Chapter 1 Welcome
About the display The SMART Board 6000 or 6000 Pro series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates. -
Page 13: Models
CHAPTER 1 WELCOME Models The following models of SMART Board 6000 and 6000 Pro series interactive display are available: Model Frame style Screen size (approximate) SPNL-6055 White 55" (140 cm) SPNL-6065 White 65" (165 cm) SPNL-6065-V2 White 65" (165 cm) SPNL-6075 White 75"... -
Page 14: Components
CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 5 Pen with eraser (×2) Page 6 Front control panel Page 6 Presence detection sensor Page 8 Menu control panel Page 87 Connector panel Page 28 iQ appliance Page 4 USB receptacle Page 39 Not pictured... -
Page 15: Screen
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. Use the Identifying your iQ appliance model wizard on the SMART support site to identify your model of iQ appliance. Screen The screen sizes vary by model:... -
Page 16: Pens With Erasers
When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged. IMPORTANT Use only pens designed for SMART Board 6000 and 6000 Pro series interactive displays (see smarttech.com/kb/171230). Front control panel The front control panel contains the Standby, Input Select, Mute and volume control buttons. - Page 17 CHAPTER 1 WELCOME Name Procedure Standby Press to enter or exit Standby mode. Press and hold to reset the display. Select Press to switch inputs. Press to mute or unmute the volume. Mute Press and hold to freeze and unfreeze the screen. Decrease Press to decrease the volume.
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Page 18: Related Products
NOTES Presence detection settings can be changed with the on-screen display menu. For more information, see Proximity on page 91 for the SPNL-6055 and SPNL-6065 models or Proximity on page 93 for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models. -
Page 19: Smart Wall Mount And Wall Stand
For more information about the SMART wall mount, see the SMART wall mount installation instructions (smarttech.com/kb/170599). If the wall can’t support the display’s weight, you can use the SMART wall stand model WS-SBID-500 along with the SMART wall mount to transfer some of the weight from the wall to the floor. -
Page 20: More Information
(5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders: Extender Specifications USB-XT smarttech.com/kb/119318 CAT5-XT-1100 smarttech.com/kb/170202 More information In addition to this guide, SMART provides the following documents for the display: Document Link Specifications and comparison SPNL-6055 smarttech.com/kb/170817 SPNL-6065 smarttech.com/kb/170640 SPNL-6065-V2 smarttech.com/kb/171096... - Page 21 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 6000 and 6000 Pro series interactive display pages in the Support section.
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Page 23: Chapter 2: Installing The Display
Using SMART mobile stands Using a third-party stand SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. -
Page 24: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When transporting the display, do the following: Follow local safety regulations and standards. -
Page 25: Dealing With Cracked, Chipped Or Shattered Glass
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced. -
Page 26: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. - Page 27 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 28: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 29: Selecting Mounting Hardware And Tools
WM-SBID-502. Most displays can use the WM-SBID-501 while the WM-SBID-502 is for larger and heavier displays. These mounts can be purchased separately or as part of a SMART Wall Stand Kit (WSK-Single or WSK-Dual). These wall-stand kits are not free-standing mounts;... -
Page 30: Mounting The Display
CHAPTER 2 INSTALLING THE DISPLAY If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions. -
Page 31: Mounting Multiple Displays
Do not over-tighten the bolts. NOTE SMART recommends M8 × 30 mm mounting bolts for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after you mount the display, consider connecting cables for power, computers and other input sources while the display is still in its packaging (see Chapter 3: Connecting power and devices on page 23). -
Page 32: Installing The Display On A Stand
Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement. -
Page 33: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommend cables Connecting to the display Viewing a connected computer or other device’s input Connecting external speakers Connecting other devices Connector reference iQ appliance... -
Page 34: Connecting Power
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 10). -
Page 35: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
If you have an older model iQ appliance (AM30), you can connect a computer to the appliance and use the Input app to view the computer’s input. Using recommend cables SMART recommends the following varieties of cable: Cable type Maximum length... -
Page 36: Connecting External Speakers
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the display The display includes up to three sets of computer connectors: DisplayPort: This set of connectors can accommodate a USB cable for touch control and a DisplayPort cable for video and audio. HDMI 2: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio. -
Page 37: Connecting Other Devices
Details Microphones Microphones can improve the audio experience in a classroom or lecture hall. SMART offers a classroom audio system that includes microphones (see SMART Audio 400 classroom amplification system on page 10). Room control A room control system enables users to control a room’s lighting, audio systems system and, possibly, the display. -
Page 38: Connector Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference iQ appliance The following diagram and table present the connectors on the iQ appliance: AM40 AM30 Connector Connects to Notes RJ45 Network See page 23. USB Type-A (×2) Supported peripherals [N/A] HDMI out External monitor This connector is HDCP- encrypted HDMI. -
Page 39: Connector Panel
CHAPTER 3 CONNECTING POWER AND DEVICES Connector panel The following diagram and table present the connectors on the display’s connector panel: SPNL-6055 and SPNL-6075 All other models Connector Connects to Notes USB Micro-B [N/A] This connector is a service port. RS-232 Room control system See page 97. -
Page 41: Chapter 4: Configuring The Display
Chapter 4 Configuring the display Turning on the display for the first time Turning on and setting up the display for the first time Connecting to a network Configuring the display’s network connection Configuring the network Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software About system software and firmware updates... -
Page 42: Turning On The Display For The First Time
9. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 10. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board 6000 and 6000 Pro series interactive displays user’s guide (smarttech.com/kb/171166) smarttech.com/kb/171167... -
Page 43: Connecting To A Network
CHAPTER 4 CONFIGURING THE DISPLAY 11. Select the apps you want to appear in the launcher, and then tap Next. To change which apps appear in the launcher, see Adding or removing apps from the launcher on page 45. 12. Tap Finish. The Welcome screen appears. - Page 44 Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com SMART Notebook® Player http://*.loggly.com SMART Notebook Player http://*.smarttech.com iQ system software, SMART Notebook Player, SMART amp https://*.smarttech.com SMART Notebook Player https://www.fabric.io/ SMART Notebook Player...
- Page 45 CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share 1. Open the required TCP/UDP ports: Protocol Port range Feature Outbound http Network Time Protocol 3689 iTunes music sharing 5000 Audio streaming 5353...
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Page 46: Connecting The Display To A Network
CHAPTER 4 CONFIGURING THE DISPLAY To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. - Page 47 CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the iQ appliance. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router.
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Page 48: Evaluating The Impact Of Screen Share On Your Network Data Usage
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Wi-Fi > … > Advanced > Install Certificates. The USB Drive window appears. 5. Tap USB Drive. 6. Select a certificate to install. 7. If required, enter a password to extract the certificate. 8. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box. -
Page 49: Updating System Software
CHAPTER 4 CONFIGURING THE DISPLAY Content being shared Data rate transmission Gaming or streaming video with major screen 700 kb/sec–1.2 Mbps changes Updating system software When the display is connected to the Internet, it updates the system software and the firmware automatically. -
Page 50: Locking Down The Settings App
CHAPTER 4 CONFIGURING THE DISPLAY Updating system software manually You can download system software updates at smarttech.com/downloads and update your display using a USB drive. Locking down the Settings app Administrators can limit access to the Settings app by a lockdown certificate saved on a USB drive. Creating a new lockdown certificate CAUTION If the lockdown certificate is lost while the display’s Settings app is locked down, you’ll have to... -
Page 51: Locking Down The Display With An Existing Lockdown Certificate
CHAPTER 4 CONFIGURING THE DISPLAY 5. Use the on-screen keyboard to enter a name for the lockdown certificate, and then tap Create. The display’s settings are locked down. 6. Remove the USB drive and keep it in safe place. Locking down the display with an existing lockdown certificate If you’ve already created a lockdown certificate, you can use it to lock the Settings app. -
Page 52: Switching To The Beta Channel
CHAPTER 4 CONFIGURING THE DISPLAY 1. Insert a USB drive with the certificate on it into the display. NOTE The USB receptacle may be covered with a dust cap. Remove the dust cap before inserting the USB drive. 2. Open the launcher. 3. -
Page 53: Before Switching To The Beta Channel
Before switching to the Beta channel Before switching to the Beta channel, back up important Whiteboard content using the SMART kapp® app. See the SMART Board 6000 series and 6000 Pro interactive displays user’s guide (smarttech.com/kb/171166). Switching between the Beta and Stable channels To switch to the Beta channel 1. -
Page 54: Getting Support And Sending Feedback
CONFIGURING THE DISPLAY Getting support and sending feedback SMART Support will not be able to help you resolve problems you may encounter in Beta channel releases. SMART appreciates your willingness to use Beta channel releases and values all types of feedback. -
Page 55: Adding Or Removing Apps From The Launcher
CHAPTER 4 CONFIGURING THE DISPLAY Adding or removing apps from the launcher You can add or remove apps from the launcher. Selecting which apps appear in the launcher To add or remove apps from the launcher 1. Tap the Home button on the screen. -
Page 57: Chapter 5: Configuring Connected Computers
Installing SMART Learning Suite Installing SMART Meeting Pro software Setting resolutions and refresh rates Install SMART software and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 25. -
Page 58: Setting Resolutions And Refresh Rates
You can purchase additional licenses of SMART Meeting Pro software to install on other computers. Contact your authorized SMART reseller (smarttech.com/where) for more information. -
Page 59: Chapter 6: Orienting And Calibrating The Display
Orienting the display Calibrating the display Use SMART Settings on computers connected to the display to orient and calibrate it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display. -
Page 60: Calibrating The Display
Digital cameras in the corners of the display track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software on connected computers, which interprets this information as mouse clicks, digital ink or an eraser in the appropriate location. - Page 61 SMART Settings appears. 2. Press SMART Hardware Settings. 3. If more than one SMART product is connected to your computer, select the display. 4. Select Advanced Settings from the drop-down list. 5. Press Calibrate, and then follow the on-screen instructions.
- Page 62 CHAPTER 6 ORIENTING AND CALIBRATING THE DISPLAY 7. Continue pressing targets until the second calibration screen and a grid appears. An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface. 8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.
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Page 63: Chapter 7: Maintaining The Display
Chapter 7 Maintaining the display Checking the display installation Cleaning the display Cleaning the screen Cleaning the camera windows and reflective tape Cleaning the presence detection sensor Maintaining ventilation Preventing condensation Replacing the pens Updating firmware Turning the display off and back on Resetting the display Removing and transporting the display With proper maintenance, the display will provide years of use. -
Page 64: Cleaning The Screen
CAUTION Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly. Do not use compressed air to clean the camera windows or borders. -
Page 65: Maintaining Ventilation
CHAPTER 7 MAINTAINING THE DISPLAY Do not use water, chemicals or cleaning agents. Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. To clean the camera windows and reflective tape 1. -
Page 66: Preventing Condensation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty. -
Page 67: Turning The Display Off And Back On
CHAPTER 7 MAINTAINING THE DISPLAY To update firmware SMART Board 6000 series firmware. Turning the display off and back on In some situations, you need to turn off the display for a period of time. You can turn it back on after. -
Page 68: Removing And Transporting The Display
CHAPTER 7 MAINTAINING THE DISPLAY Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove and transport the display safely, use two or more trained installers. WARNING Do not attempt to move the display by yourself. - Page 69 CHAPTER 7 MAINTAINING THE DISPLAY To transport the display See Transporting the display on page 13. smarttech.com/kb/171167...
- Page 71 Resolving issues with Chrome browser and Chromebook Resolving issues with Windows computers Advanced troubleshooting for Screen Share Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Locating the display serial number Locating the iQ appliance serial number This chapter explains how to troubleshoot issues with the display and its software.
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Page 72: Chapter 8 Troubleshooting
CHAPTER 8 TROUBLESHOOTING Troubleshooting the display The following information helps you resolve a variety of common issues with the display, including issues with: Power Presence detection and Wake to Touch Video Image quality Audio Touch and digital ink The Standby button on the front control panel also functions as an indicator light. You can use the indicator light to resolve common issues with the display. -
Page 73: Resolving Issues With Presence Detection And Wake To Touch
Power Save mode from the on-screen display menu. See Power Save on page 90 for the SPNL-6055 and SPNL-6065 models or Power Save on page 93 for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models. -
Page 74: Resolving Issues With Video
Be aware that only displays with newer AM30 or AM40 appliances support another display. video output. Using a secondary display. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with video, or the previous solutions information on page 80. don’t resolve the issue. smarttech.com/kb/171167... -
Page 75: Resolving Issues With Image Quality
Open the on-screen display menu. If it appears correctly, the issue is with the screen. video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement. -
Page 76: Resolving Issues With Audio
Sound is coming from the Adjust the display’s audio settings. speakers, but the volume is low. For the SPNL-6055 and SPNL-6065 models, see Sound menu options on page 89. The sound is distorted or muffled. For the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P models, see Sound menu options on page 93. -
Page 77: Resolving Issues With Touch And Digital Ink
Remove infrared sources such as incandescent or arc lights, desk lamps and Digital ink disappears as you infrared audio devices or move the display to another location in the room. write. Use SMART Diagnostics to confirm if one or more of the display’s cameras has Digital ink colors change failed. unexpectedly. -
Page 78: Troubleshooting The Display's Software
Compare the version number of the current iQ system software with the version number of the upgrade file on the USB drive. Follow the installation instructions provided on SMART’s website when updating the iQ system software. TIPS Make sure the USB drive is FAT formatted. -
Page 79: Resolving Issues With Smart Notebook Player
TROUBLESHOOTING Issue Solutions When the annotation is open in the The SMART kapp app is unable to connect to the display when an annotation is Whiteboard app, you’re unable to open in the Whiteboard app. connect the SMART kapp app to your display. -
Page 80: Resolving Issues With Input
See Connecting cables for room computers, guest laptops and other input sources on page 25. If touch interactivity is slow, close some open applications on the computer. Make sure the latest version of SMART Product Drivers is installed on your computer. See smarttech.com/downloads. -
Page 81: Resolving Issues With Screen Share
CHAPTER 8 TROUBLESHOOTING Resolving issues with Screen Share In some instances, restarting the Screen Share app and its discovery services resolves issues with the app. 1. On the display, open the launcher. The launcher appears. 2. Tap Settings 3. Scroll to Applications > Screen Share. 4. -
Page 82: Resolving Issues With Android Mobile Devices
CHAPTER 8 TROUBLESHOOTING Resolving issues with Android mobile devices Issue Solutions The display’s name doesn’t appear Make sure your mobile device is on the same network as the display. in the list of available devices. Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play™... - Page 83 CHAPTER 8 TROUBLESHOOTING Issue Solutions The video has no audio. Make sure the volume on your Android device is turned up and the display is not muted. Turn up the volume on the display. See Front control panel on page 6. Make sure you have the latest operating software on your Android mobile device.
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Page 84: Resolving Issues With Apple Devices
CHAPTER 8 TROUBLESHOOTING Resolving issues with Apple devices Issue Solutions The display’s name doesn’t appear Make sure your mobile device or computer is on the same network as the in the list of available devices. display. If your display is using a wired network connection, try connecting it to a wireless network. - Page 85 CHAPTER 8 TROUBLESHOOTING Issue Solutions The video is choppy or the audio If your network is slow or congested, Screen Share is affected. Contact your isn’t in sync with the video. administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency.
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Page 86: Resolving Issues With Chrome Browser And Chromebook
CHAPTER 8 TROUBLESHOOTING Resolving issues with Chrome™ browser and Chromebook™ Issue Solutions The display’s name doesn’t appear Make sure your computer is on the same network as the display. in the list of available devices. If your display is using a wired network connection, try connecting it to a wireless network. -
Page 87: Resolving Issues With Windows Computers
Parts of the image do not display If sharing content from a Chrome browser tab, share the entire desktop. See the correctly when sharing streaming SMART Board 6000 and 6000 Pro series interactive displays user’s guide video to the display. (smarttech.com/kb/171166) for more information. - Page 88 CHAPTER 8 TROUBLESHOOTING Issue Solutions The video is choppy or the audio If your network is slow or congested, Screen Share is affected. Contact your isn’t in sync with the video. administrator. The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to a different access point than your display, which can increase latency.
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Page 89: Advanced Troubleshooting For Screen Share
CHAPTER 8 TROUBLESHOOTING Issue Solutions When using Miracast, the text on NOTE your screen is fuzzy or images Projecting video or games to the display might not work well. stutter. Decrease the screen resolution on your Windows 8.1 computer. a. On your computer, swipe in from the right edge of the screen, and then tap Search. -
Page 90: Referring To The Smart Knowledge Base For Additional Troubleshooting Information
Select a less congested Wi-Fi channel. playing on the display. Referring to the SMART knowledge base for additional troubleshooting information Refer to the SMART knowledge base for additional troubleshooting information not included in this guide: community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this guide or the... -
Page 91: Locating The Display Serial Number
Locating the display serial number The display’s serial number is located in the following places: In the on-screen display menu (see Serial Number on page 91 for the SPNL-6055 and SPNL-6065 models or Serial Number on page 95 for the SPNL-6065-V2, SPNL-6075,... -
Page 93: Appendix A: Using Settings
Appendix A Using settings Network settings Application settings System settings You can access the display’s settings using the icon in the launcher. NOTE Older versions of the display don’t have all Settings options available. See the Identifying your iQ appliance model wizard. - Page 94 [N/A] Saving Whiteboards Enables or disables the Capture If this is off, the QR code is not function in the SMART kapp app visible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app.
- Page 95 Sets the display’s time zone [N/A] Language [Languages] Sets the language for the To select a different settings menu language for the SPNL-6055 and SPNL-6065 on-screen display menu, see page 90. To select a different language for the SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275,...
- Page 96 About Board Name [N/A] Select a name for your display [N/A] Help [N/A] Shows the SMART support site [N/A] Send Feedback [N/A] Send feedback to SMART about [N/A] the display experience Board Details [N/A] [N/A]...
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Page 97: Appendix B: Using The On-Screen Display Menu
Appendix B Using the on-screen display menu Changing settings in the on-screen display menu SPNL-6055 and SPNL-6065 menu options Picture menu options Sound menu options OSD menu options Setup menu options About menu options SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P,... -
Page 98: Changing Settings In The On-Screen Display Menu
4. Press the left and right arrows to change the menu option’s setting. Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.) 5. Press MENU until the on-screen menu closes. SPNL-6055 and SPNL-6065 menu options Picture menu options Option Values... -
Page 99: Sound Menu Options
APPENDIX B USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Brightness 0–100 Sets the overall brightness of the You can modify this option only if image and background you select User in Picture Mode. Contrast 0–100 Sets the difference in brightness You can modify this option only if between the lightest and darkest you select User in Picture Mode. -
Page 100: Osd Menu Options
APPENDIX B USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes 500 Hz 0–100 Sets the sound equalization at [N/A] 500 Hz 1.2 kHz 0–100 Sets the sound equalization at [N/A] 1.2 kHz 7.5 kHz 0–100 Sets the sound equalization at [N/A] 7.5 kHz 12 kHz 0–100... -
Page 101: About Menu Options
Lync® Room Reset [N/A] Resets options in all menus to their [N/A] default values (for a SMART Room System™ for Skype® for Business) [N/A] Restores the setup settings to their [N/A] Setup Reset default value... -
Page 102: Spnl-6065-V2, Spnl-6075, Spnl-6265-V2, Spnl-6275, Spnl-6065P, Spnl-6075P, Spnl-6265P And Spnl-6275P Menu Options
APPENDIX B USING THE ON-SCREEN DISPLAY MENU SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P menu options Picture menu options Option Values Function Notes Picture Mode Standard Sets the picture mode Select User to customize brightness, contrast, sharpness User and other Picture options. -
Page 103: Sound Menu Options
APPENDIX B USING THE ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes 0–100 Sets the volume [N/A] Volume Balance L50–R50 Balances the left and right volume [N/A] -50–50 Sound Reset [N/A] Resets all options in the Sound [N/A] menu to their default values OSD menu options Option... -
Page 104: Multi-Window Menu Options
Multi-Window Mode Sets the number of video inputs If you use this feature, be aware that appear on the display’s screen that SMART doesn’t support touch Dual to one (Off), two (Dual) or four while multiple input sources appear Quad (Quad) on the display. -
Page 105: About Menu Options
APPENDIX B USING THE ON-SCREEN DISPLAY MENU About menu options Option Values Function Notes [N/A] Shows the display’s model number [N/A] Model Number Serial Number [N/A] Shows the display’s serial number [N/A] Scalar firmware version [N/A] Shows the display’s scalar firmware [N/A] version Touch firmware version... -
Page 107: Appendix C: Remotely Managing The Display
Appendix C Remotely managing the display Connecting a computer to the display Configuring the computer’s serial interface settings Power modes Commands and responses SPNL-6055 and SPNL-6065 command inventory Power state Source Video Audio System information SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P command inventory... -
Page 108: Connecting A Computer To The Display
APPENDIX C REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computer’s serial output to the room control input on the connector panel. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. -
Page 109: Power Modes
APPENDIX C REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length Parity bit None Stop bit A command prompt (>) appears on the following line, and the display can now accept commands from the computer. - Page 110 APPENDIX C REMOTELY MANAGING THE DISPLAY In the example below, the user included an extra space in the contrast command. INCORRECT >set con trast=65 invalid cmd=set con trast=65 NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.
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Page 111: Spnl-6055 And Spnl-6065 Command Inventory
This example increases the contrast level by 5: >set contrast +5 contrast=70 This example decreases the contrast level by 15: >set contrast -15 contrast=55 SPNL-6055 and SPNL-6065 command inventory Power state Use the following commands to identify power state settings. Command Response Possible values... -
Page 112: Source
APPENDIX C REMOTELY MANAGING THE DISPLAY Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input input=[Value] hdmi1 ops/hdmi2 get videoinputs videoinputs=[Value] hdmi1 ops/hdmi2 Use the following commands to assign source settings. Command Possible values Response Standby... - Page 113 APPENDIX C REMOTELY MANAGING THE DISPLAY Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard displaymode=[Value] =user =dynamic set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value]...
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Page 114: Audio
APPENDIX C REMOTELY MANAGING THE DISPLAY Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get audioinput audioinput=[Value] usbaudio HDMI OPSdigital get treble treble=[Value] 0–100 get bass bass=[Value] 0–100 get audioeq120... -
Page 115: System Information
APPENDIX C REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set audioeq7500 [Value] =0–100 audioeq7500=[Value] set audioeq12k [Value] =0–100 audioeq12k=[Value] set balance [Value] + [Incremental value] balance=[Value] - [Incremental value] =0–100 set soundreset [Value] =yes soundreset=[Value] System information Use the following commands to identify system information settings. - Page 116 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get monitorid monitorid=[Value] 1–100 Use the following commands to assign system information settings. Command Possible values Response Standby mode...
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Page 117: Spnl-6265P And Spnl-6275P Command Inventory
APPENDIX C REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set lyncroom [Value] =reset lyncroom=[Value] set touchdetected [Value] =yes touchdetected=[Value] SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P command inventory Power state Use the following commands to identify power state settings. Command Response Possible values... -
Page 118: Source
APPENDIX C REMOTELY MANAGING THE DISPLAY Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input input=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputs videoinputs=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputdetect videoinputdetect=[Value] ops/hdmi Use the following commands to assign source settings. Command Possible values Response... - Page 119 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 get localdimming localdimming=[Value] Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard...
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Page 120: Audio
APPENDIX C REMOTELY MANAGING THE DISPLAY Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response... - Page 121 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get mwwindow2input mwwindow2input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow3input mwwindow3input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response...
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Page 122: System Information
APPENDIX C REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set mwwindow4input [Value] =hdmi1 mwwindow4input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr... - Page 123 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get powersave powersave=[Value] get fbc fbc=[Value] get waketotouch waketotouch=[Value] Use the following commands to assign system information settings. Command Possible values Response...
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Page 124: Resolving Issues With Remote Management
Make sure all the cable connections are secure. with remote management. Be aware that some commands work only when the display is on. See SPNL-6055 and SPNL-6065 command inventory on page 101 for the SPNL-6055 and SPNL-6065 models or SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P command inventory on page 107 for the SPNL-6065-V2,... -
Page 125: Appendix D: Hardware Environmental Compliance
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 126 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171167...
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