SMART MX Series Instruction For Installation And Maintenance
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- Page 1 SMART Board MX series interactive displays INSTALLATION AND MAINTENANCE SBID-MX265 SBID-MX275 SBID-MX286 Was this document helpful? smarttech.com/docfeedback/171257...
- Page 2 © 2018 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. - Page 4 IMPORTANT INFORMATION If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.
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Page 5: Federal Communication Commission Interference Statement
IMPORTANT INFORMATION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. -
Page 6: Eu Declaration Of Conformity: Am40
Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity: AM40 Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. - Page 7 IMPORTANT INFORMATION CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. smarttech.com/kb/171257...
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Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement EU declaration of conformity: AM40 Chapter 1: Welcome About this guide Identifying your specific model Features Components Accessories More information Chapter 2: Installing the display Moving the display to the installation site Installing the display on a wall Installing the display on a stand... - Page 10 Resolving issues with touch and digital ink Resolving issues with remote management Resolving issues with the iQ experience Resolving issues with software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Adjusting iQ settings Network settings...
- Page 11 CONTENTS Appendix F: Hardware environmental compliance Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Batteries More information smarttech.com/kb/171257...
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Page 13: Chapter 1: Welcome
More information This chapter introduces the SMART Board® MX series interactive displays. About this guide This guide explains how to install and maintain a SMART Board MX series interactive display. It includes the following information: How to install the display How to connect power and devices... -
Page 14: Identifying Your Specific Model
For help identifying your display, see Appendix D: Identifying the display on page 73. Features The SMART Board MX series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. -
Page 15: Components
Audio support The display includes integrated speakers for presenting audio from connected input sources. Components The display consists of the following components: Requires SMART Product Drivers to be installed. Some applications might not support all touch points. smarttech.com/kb/171257... -
Page 16: Iq Appliance
CHAPTER 1 WELCOME Name More information Pictured Screen Page 4 Front control panel Page 6 Light sensor Page 6 Remote control sensor / status light Page 6 Pen (×2) Page 5 Speakers Page 6 Page 5 Front connector panel Side connector panel Page 25 iQ appliance Page 4 Not pictured AC switch Page 31 Bottom connector panel... -
Page 17: Pens
CHAPTER 1 WELCOME Model Diagonal Active touch area Active image area SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm × 65" × 36 1/2" (165 cm × 92.8 cm) 96.6 cm) SBID-MX286 85 5/8" (218.4 cm) 76 3/8" × 43 3/4" (194.1 cm × 74 5/8"... -
Page 18: Accessories
The display includes two 10 W rms integrated speakers. You can also connect external speakers (see Connecting external speakers on page 23). Accessories Accessories for the display include the following: SBA-100 projection audio system SMART Audio 400 classroom amplification system USB extenders smarttech.com/kb/171257... -
Page 19: Sba-100 Projection Audio System
For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137). NOTE The SMART Audio 400 classroom amplification system is available only in Canada and U.S. USB extenders As noted in Connecting cables for room computers, guest laptops and other input sources on page 21, the USB connection between the display and computer should be no longer than 16' ... -
Page 20: More Information
Comparison smarttech.com/kb/171161 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board MX series interactive displays pages in the Support section. smarttech.com/kb/171257... -
Page 21: Chapter 2: Installing The Display
Using SMART mobile stands Using a third-party stand SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. -
Page 22: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display, do the following: Follow local safety regulations and standards. -
Page 23: Dealing With Cracked, Chipped Or Shattered Glass
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced. -
Page 24: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. - Page 25 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 26: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 27: Selecting Mounting Hardware
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions. - Page 28 Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.
- Page 29 Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size. If you’re not using the included bolts to fasten the wall mount to the display, see the following table. SMART Board Minimum 14 mm + x mm MX265...
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Page 30: Installing The Display On A Stand
Mounting multiple displays A multiple-display configuration can include two or more displays in a variety of arrangements. SMART recommends that you mount no more than three displays in a convex arrangement. NOTE Different displays support multiple-display configurations to varying degrees. Consult a display’s documentation before including it in a multiple-display configuration. -
Page 31: Chapter 3: Connecting Power, Cables And Devices
Chapter 3 Connecting power, cables and devices Connecting the iQ appliance Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommended cables Connecting to the side connector panel Connecting to the bottom connector panel Connecting to the front connector panel Viewing a connected computer or other device’s input Connecting external speakers... -
Page 32: Connecting The Iq Appliance
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES Connecting the iQ appliance For more information about installing the iQ appliance in SMART Board MX series interactive displays, see the SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation instructions (smarttech.com/kb/171274). Connecting power SBID-MX265... -
Page 33: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players. Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length... -
Page 34: Connecting To The Side Connector Panel
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES Connecting to the side connector panel The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0. NOTES The USB Type-B connector for touch control is located on the bottom connector panel. -
Page 35: Connecting External Speakers
Users can tap the Input button to open the input selection menu. Tap an input source to view the computer or other device’s input on the display. For information about viewing a connecteds device’s input, see the SMART Board MX series interactive display user’s guide (smarttech.com/kb/171284). -
Page 36: Connecting Room Control Systems
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers. Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the display. -
Page 37: Connector Reference
The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes HDMI 1.4 out (HDCP- External monitor This connector is HDCP- compliant) encrypted HDMI. NOTE HDMI out is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions. smarttech.com/kb/171257... -
Page 38: Bottom Connector Panel
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES Connector Connects to Notes USB Type-A USB drives and other Connect a USB drive to update connector devices the display’s firmware. NOTE If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu. -
Page 39: Front Connector Panel
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES Front connector panel The following diagram and table present the connectors on the display’s convenience panel: Name Procedure USB Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source. -
Page 40: Other Connectors
CHAPTER 3 CONNECTING POWER, CABLES AND DEVICES Connector Connects to Notes RJ45 [N/A] Do not use this connector. Use the connectors on the display instead. See page 20. USB Type-A (×2) [N/A] Do not use. See page 27. HDMI out [N/A] Do not use. See page 25. Micro SD [N/A] This connector is a service port. -
Page 41: Chapter 4: Configuring The Network
1. To configure the network for use with all the iQ experience features, see Configuring the display’s network connection in Connecting a SMART display with the iQ experience to a network. 2. Open the port required for automatic firmware updates:... -
Page 43: Chapter 5: Turning On The Display For The First Time
9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board MX series interactive displays user’s guide (smarttech.com/kb/171284). 10. Select the apps you want to appear in the Apps Library, and then tap Next. - Page 44 CHAPTER 5 TURNING ON THE DISPLAY FOR THE FIRST TIME 11. Tap Finish. The Welcome screen appears. smarttech.com/kb/171257...
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Page 45: Chapter 6: Orienting The Display
Chapter 6 Orienting the display Use SMART Settings on computers connected to the display to orient it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display. - Page 46 CHAPTER 6 ORIENTING THE DISPLAY 3. Tap the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.
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Page 47: Chapter 7: Maintaining The Display
Chapter 7 Maintaining the display Checking the display installation Cleaning the screen Cleaning the touch sensors Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Updating iQ system software Applying an automatic iQ system software update manually Updating system software manually Updating the display’s firmware... -
Page 48: Cleaning The Screen
CHAPTER 7 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 49: Maintaining Ventilation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty. -
Page 50: Turning The Display Off And Back On
CHAPTER 7 MAINTAINING THE DISPLAY can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore). Turning the display off and back on In most situations, you can put the display to sleep when not using it following the instructions in the SMART Board MX series interactive displays user’s guide (smarttech.com/kb/171284). -
Page 51: Updating Iq System Software
CHAPTER 7 MAINTAINING THE DISPLAY To remove the display safely, use two or more trained installers. WARNING Do not attempt to move the display by yourself. The display is very heavy. Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage. -
Page 52: Updating The Display's Firmware
CHAPTER 7 MAINTAINING THE DISPLAY When a system software update is available, the iQ appliance downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. -
Page 53: Applying The Display's Firmware Update Manually
CHAPTER 7 MAINTAINING THE DISPLAY Applying the display’s firmware update manually To apply a system software update 1. A dialog box appears on the screen asking if you want to update the display’s firmware. 2. Tap Update to update the display’s firmware. Tap Cancel to update the display’s firmware at a later time. - Page 54 CHAPTER 7 MAINTAINING THE DISPLAY 10. Wait 10 seconds. 11. Using the switch on the back of the display, turn on the display. smarttech.com/kb/171257...
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Page 55: Chapter 8: Troubleshooting
Resolving issues with remote management Resolving issues with the iQ experience Resolving issues with software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Locating the display’s serial number Locating the iQ appliance serial number... -
Page 56: Resolving Issues With Power
The pen is broken. Contact SMART Support. The Freeze button is not working. The Freeze button is not working on SMART Board MX series interactive displays. Resolving issues with power Issue Solutions The display doesn’t turn on and its Make sure the power cable is securely fastened to the power outlet and the power light isn’t lit. -
Page 57: Resolving Issues With Image Or Video Quality
Take a photograph of the screen that shows the variation in brightness and NOTE send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement. - Page 58 Take a photograph of the screen that shows the issue with color and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
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Page 59: Resolving Issues With Audio
Switch to a different video input source, then switch back to the VGA input. or not centered. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with video or image quality, or the information on page 50. -
Page 60: Resolving Issues With Touch And Digital Ink
Store for SMART Parts (see smarttech.com/Support/PartsStore). Touch control and digital ink Make sure you are using a SMART Board MX series interactive display pen. are intermittent. Use a known working pen from another SMART Board MX series interactive The display only responds to display to check if the issue is being caused by the pen. -
Page 61: Resolving Issues With Remote Management
Solutions The display doesn’t respond to A red X appearing on the SMART Product Drivers icon in your Windows task bar touch at all. or Mac menu bar indicates that no display is connected. If a red X appears, open SMART Settings and use the connection wizard for assistance. -
Page 62: Resolving Issues With The Iq Experience
SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software. Resolving issues with software For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website: Troubleshooting SMART Notebook 18 Troubleshooting SMART Learning Suite Online... -
Page 63: Contacting Your Reseller For Additional Support
If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where). Your reseller might ask you for the serial number for the display or the iQ appliance. -
Page 65: Appendix A: Adjusting Iq Settings
Wi-Fi MAC address network the display is connected to. Wi-Fi IP address [N/A] Shows IP address for the network [N/A] the display is connected to. SMART iQ Ethernet [N/A] Shows information about the [N/A] Static IP network the display is connected to. Proxy [N/A]... - Page 66 Enables or disables the Capture If this option is off, the QR code is function in the SMART kapp app not visible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app.
- Page 67 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Enable annotation Enables or disables annotations on [N/A] the Browser and Screen Share app layers Screen Share Require Permission Enables or disables a device [N/A] automatically connecting and sharing its screen. Enables or disables the AirPlay AirPlay is enabled by default.
- Page 68 Save Log File drive Improve the Sends usage statistics and [N/A] error reports to SMART Experience SMART Cloud Status [Status] Shows the status of SMART [N/A] Cloud [Support ID] Shows the support ID [N/A] Support ID associated with the display Security...
- Page 69 Internet to check for system software updates. About Board Name [N/A] Select a name for your display [N/A] [N/A] Shows the SMART support site [N/A] Help Send Feedback [N/A] Send feedback to SMART about [N/A] the display experience Board Details...
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Page 71: Appendix B: Adjusting Display Settings
Appendix B Adjusting display settings Exiting the display’s settings Network Screen lock Advanced Update Recovery About You can access the display’s settings using the Menu button on the front control panel. Exiting the display’s settings To exit the display’s settings Tap Exit press the Menu button on the front control panel... -
Page 72: Screen Lock
APPENDIX B ADJUSTING DISPLAY SETTINGS Option Values Function Notes Static IP address Enable Enter a static IP address Use the on-screen keyboard or connect a USB keyboard to the Disable Display USB Type-A connector on the front connector panel to enter information. Wi-Fi Enable Enables or disables connecting to a... -
Page 73: Advanced
APPENDIX B ADJUSTING DISPLAY SETTINGS Advanced Option Values Function Notes Display Walllpaper [N/A] Sets the background image on the Only .png, .jpg, .bmp files are display supported Save the wallpaper file to a USB drive and insert it into the USB port. See Front connector panel on page 5. -
Page 74: Update
APPENDIX B ADJUSTING DISPLAY SETTINGS Option Values Function Notes Automatically check for Enable Enables or disables checking and Enabled by default. downloading updates for the updates Disable If this is disabled, manually check display’s firmware for updates in Update below. Power saving mode Enable Enables or disables power saving... -
Page 75: About
Shows the current version of the [N/A] HDMI-out system firmware [N/A] Shows the network’s MAC address [N/A] MAC address Serial number [N/A] Shows the display’s serial number [N/A] [N/A] Shows third-party component [N/A] License licenses User agreement [N/A] Shows the SMART EULA [N/A] smarttech.com/kb/171257... -
Page 77: Appendix C: Remotely Managing The Display
Appendix C Remotely managing the display Configuring the serial interface settings Communication structure Power states Commands You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state. -
Page 78: Configuring The Serial Interface Settings
APPENDIX C REMOTELY MANAGING THE DISPLAY Configuring the serial interface settings Configure the control system or computer’s serial interface before sending commands to the display. To configure the serial interface settings 1. Turn on the display. 2. Turn on the control system or computer, and access the serial data communications settings. 3. - Page 79 APPENDIX C REMOTELY MANAGING THE DISPLAY NOTES The display won’t respond to RS-232 commands when it is in a low power state (soft off). Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page 62. When you first turn on the display, the RS-232 connector operates in a special diagnostics mode instead of control mode, and the display won’t respond to control commands.
- Page 80 APPENDIX C REMOTELY MANAGING THE DISPLAY NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. When manually entering commands into a terminal emulation program, review each entry carefully before you press ENTER to send a carriage return (0x0d) to terminate the command.
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Page 81: Power States
APPENDIX C REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 > This example decreases the volume by 15: >set volume-15 volume=55... -
Page 82: Commands
APPENDIX C REMOTELY MANAGING THE DISPLAY With the exception of get powerstate and set powerstate, commands are available only when the display is in ON power state. Commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: = on = ready... - Page 83 APPENDIX C REMOTELY MANAGING THE DISPLAY Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] -[Value] NOTE =[5–100] Enabling Auto Brightness overrides any brightness values set manually.
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Page 85: Appendix D: Identifying The Display
A list of input sources appears. 2. If the input source list doesn’t include SMART MX e³, the display is a SMART Board MX series interactive display. The display has an iQ appliance installed. If the input source list includes SMART MX e³, the display is a SMART Board MX100 series interactive display. -
Page 87: Appendix E: Supported Resolutions
Appendix E Supported resolutions HDMI 1 in, HDMI 2 in and HDMI 3 in Resolution Input source aspect ratio Mode Refresh rate 3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz 1920 ×... - Page 88 APPENDIX E SUPPORTED RESOLUTIONS Resolution Input source aspect ratio Mode Refresh rate 1024 × 768 XGA 60 60.004 Hz XGA 70 70.069 Hz XGA 75 75.029 Hz 800 × 600 SVGA 60 60.317 Hz SVGA 72 72.188 Hz SVGA 75 75.000 Hz 640 ×...
- Page 89 Appendix F Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.
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