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SMART SBID-GX165 User Manual

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SMART  Board
®
GX
series interactive displays
User guide
SBID-GX165
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SBID-GX175
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SBID-GX186
IDGX65-1
|
IDGX75-1
|
IDGX86-1
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  • Page 1 SMART  Board ® series interactive displays User guide SBID-GX165 SBID-GX175 SBID-GX186 IDGX65-1 IDGX75-1 IDGX86-1 Was this document helpful? smarttech.com/docfeedback/171745...

  • Page 2: Learn More

    SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.

  • Page 3: Important Information

    Important information Note Refer to the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744) for important information about installing and maintaining the display. Warning Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing.

  • Page 4: Table Of Contents

    Contents Important information Chapter 1 Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2 Using basic features Waking the display and putting it in standby Using the front control panel Using the remote control On-screen menus and controls Using touch Writing, drawing, and erasing...
  • Page 5 There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected Contacting your reseller for additional support...

  • Page 6: Chapter 1 Welcome

    This guide explains how to use SMART Board GX series interactive displays. This guide is for people who use SMART Board interactive displays. Documentation and resources for those who install and maintain displays is also available (see More information on page  12).

  • Page 7: About The Display

    Chapter 1 Welcome About the display The SMART Board GX series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components. Touch You can do everything on the display that you can do at your computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.
  • Page 8 Chapter 1 Welcome Mounting hardware You can use VESA compliant wall mounts, such as SMART’s WM-SBID-200 wall mount (not included), to mount the display on a wall. You can also mount the display on a mobile stand (see Accessories on page  11).

  • Page 9: Writing, Drawing, And Erasing

    The Wi-Fi module supports both 2.4 and 5 GHz bands. The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an Ethernet network. See the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Front connector panel The front connector panel includes connectors for USB peripherals and a computer or other input.

  • Page 10: Accessory Slot

    For more information, see Chapter 3 Using apps on the display on page  27. Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. ® SMART  OPS PC modules provide a complete Windows Pro installation.

  • Page 11: Accessories

    75" (190 cm) SBID-GX186 86" (218 cm) Accessories Accessories for the display include: SMART OPS PC module SMART wall mount (WM-SBID-200) for SMART Board displays Stands USB extenders Note For more information about these and other accessories, see smarttech.com/accessories. docs.smarttech.com/kb/171745...

  • Page 12: More Information

    Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.

  • Page 13: Chapter 2 Using Basic Features

    Writing, drawing, and erasing Writing and drawing in digital ink Erasing digital ink Using the SMART Ink dynamic (floating) toolbar Changing a pen’s default color, thickness, and other properties Freezing the screen Waking the display and putting it in standby...

  • Page 14: Using The Front Control Panel

    Chapter 2 Using basic features For information about turning off the display, see the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Using the front control panel The front control panel contains buttons for turning the display on and off, controlling the volume, opening the display’s settings or freezing and unfreezing the screen, returning to the previous screen in...

  • Page 15: Using The Remote Control

    Chapter 2 Using basic features Name Procedure Settings or Freeze Open the display Settings. Press and hold for three seconds to freeze and unfreeze the screen. Volume increase Increase the volume. Volume decrease Decrease the volume. Power Enter or exit Standby mode (see Waking the display and putting it in standby on page ...
  • Page 16 Chapter 2 Using basic features The image and table below list the remote control’s functions. Name Description Power Press to wake the display or put it back in Stanby mode. Press and hold for five seconds to turn off the display. Input select Open the input source menu.
  • Page 17 Chapter 2 Using basic features Name Description Home Open the Home screen. Switch to the OPS input source. Take a screen capture. Screen capture Open the whiteboard. Whiteboard Volume decrease Decrease the volume. Volume increase Increase the volume. Volume mute Mute the volume.

  • Page 18: On-Screen Menus And Controls

    Chapter 2 Using basic features On-screen menus and controls The SMART Board GX series display features a number of on-screen menus and controls. Connection status icons The connection status icons provide information about the display’s network connection and hotspot status.

  • Page 19: Side Toolbar Menu Handles

    Chapter 2 Using basic features Side Toolbar menu handles See Side Toolbar below. Whiteboard Open the display’s whiteboard application, where you can draw, show images, and write. See Using Whiteboard on page  28 Browser Open the display’s Browser to view web sites on the display. See Using Browser on page ...

  • Page 20: Bottom Toolbar

    Open the Home screen. controls on page  18. Back Return to the previous screen in [N/A] the embedded Android system. See the SMART  Board GX series Settings Open the display settings. interactive displays installation and maintenance guide (smarttech.com/kb/171744) Input select...
  • Page 21 See the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Home Open the Home screen.

  • Page 22: Using Touch

    Chapter 2 Using basic features Tool Function Notes See Using the Screen Capture Take a screen capture of a Screen capture widget on page  53. rectangular area, a freehand area, a window, or the entire screen. [N/A] [N/A] Go back to Floating Toolbar Menu 1 See Using the Clean widget on Clear temporary files (cache)
  • Page 23 Chapter 2 Using basic features Pan (one finger) Pan (two fingers) / scroll Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce) Rotate Flick Erase with palm Erase with fist docs.smarttech.com/kb/171745...

  • Page 24: Writing, Drawing, And Erasing

    2. Write or draw in digital ink on the screen. Important Use only pens designed for SMART Board GX series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX series interactive displays (see Comparing SMART product pens).

  • Page 25: Freezing The Screen

    Using SMART Ink presentation tools Changing a pen’s default color, thickness, and other properties While you’re viewing a connected computer’s input, you can use the SMART Ink dynamic (floating) toolbar to change a pen’s color, thickness, and other properties. To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button settings.
  • Page 26 Chapter 2 Using basic features When the image is frozen, a Freeze on message appears in the top left corner of the screen. Note Freezing the screen does not pause applications that are running on the connected computer. It simply freezes the displayed image and mutes audio coming through the display. To unfreeze the screen, press and hold the Settings button for three seconds again.

  • Page 27: Chapter 3 Using Apps On The Display

    Chapter 3 Using apps on the display Using Whiteboard Whiteboard tools and controls Writing and erasing notes Starting a new whiteboard Changing the background Navigating in the whiteboard Opening a whiteboard Sharing a whiteboard Saving a whiteboard Exporting a whiteboard Using Browser Using overlays Writing, drawing and erasing ink on an overlay...

  • Page 28: Using Whiteboard

    Installing apps using File Manager Supported file formats Unsupported apps This chapter introduces the apps the SMART Board GX series interactive displays. Using Whiteboard You can view and erase notes, open a saved note, and share images of your whiteboard using a QR code.

  • Page 29: Writing And Erasing Notes

    + button. Note When Microsoft Active Directory Federation Services (ADFS) is enabled, OneDrive sign ins using work or school accounts will not work. SMART will address this issue in a future release. Save Save the whiteboard. Hide controls Hide or show all tools and controls.

  • Page 30: Starting A New Whiteboard

    Chapter 3 Using apps on the display Tool Icon Description Background Select options for changing the background. Pen settings Change ink color and thickness for the display’s pens. You can also configure a pen’s thick nib end to act as an eraser, and enable the Keep out Write setting for improved palm rejection capabilities.

  • Page 31: Changing The Background

    Chapter 3 Using apps on the display Changing the background You can change the whiteboard’s background. If a whiteboard has multiple pages, each page can have a different background. When you export or share the whiteboard, the background you’ve selected also appears.

  • Page 32: Sharing A Whiteboard

    Chapter 3 Using apps on the display To open a saved whiteboard 1. Tap the Menu icon 2. Tap the Import notes icon , select the whiteboard you want to open, and tap Confirm. Sharing a whiteboard If your mobile device has a QR code scanner, it can open an image of the whiteboard in a web browser. Notes The shared whiteboard doesn’t update if the whiteboard is shared again.

  • Page 33: Using Browser

    Chapter 3 Using apps on the display Exporting a whiteboard You can export a whiteboard. The whiteboard is saved as an .iwb file and can only be viewed in the Whiteboard app. To export a whiteboard 1. Tap the Menu icon 2.

  • Page 34: Overlay Tools And Controls

    Chapter 3 Using apps on the display Note If you write or draw over a video playing in the browser, the video will stop. To erase ink on an overlay 1. Erase ink by moving your fist or palm over the digital ink you want to erase. Tap the Erase All icon.

  • Page 35: Exiting An Overlay

    Chapter 3 Using apps on the display Tool Icon Description Undo Reverse the effect of the last action. Redo Reinstates the last action reversed with the Undo command Clear page Clear all the page content. content Exiting an overlay When you exit an overlay, you are prompted to save your writing before exiting. To exit an acetate Tap the Menu icon , and tap the Quit icon...

  • Page 36: Using Eshare

    You can wirelessly share images, videos, or your computer or mobile device’s desktop, to the device. Notes EShare is a third-party application. SMART’s support for this application may vary depending on the inquiry. Make sure your computer or mobile device is connected to the same network as the display.

  • Page 37: Connecting Your Device To The Display

    Chapter 3 Using apps on the display 2. On the mobile device or computer, verify that the mobile device or computer is connected to the same network and subnet. Consult the mobile device or computer’s user guide for more information. Connecting your device to the display 1.

  • Page 38: Using Tv  Mirror

    Chapter 3 Using apps on the display Using TV  Mirror When you use the TV Mirror feature, the display’s screen appears on your device. You can also open files to appear on the display, use a pen to draw on the display’s screen, and take a photo that appears on the display.

  • Page 39: Device Requirements

    Chapter 3 Using apps on the display To add a connection code 1. On the display’s Home screen, tap the Apps menu icon 2. Tap the EShare icon 3. Tap the Settings icon 4. Enable the PIN Code. 5. Tap the Edit icon beside Device Name , and then tap within the Connect Code field to use the on- screen keyboard to change the code.

  • Page 40: Using Imirror

    You can use the iMirror app to share your Mac computer, iPhone, or iPad’s screen to the display. iMirror uses AirPlay. Notes iMirror is a third-party application. SMART’s support for this application may vary depending on the inquiry. For a list of supported Apple products, see Supported Apple devices and operating systems on the next page.

  • Page 41: Mirroring Your Mac Computer's Desktop To The Display

    Chapter 3 Using apps on the display Mirroring your Mac computer’s desktop to the display 1. On the display’s Home screen, tap the Apps menu icon 2. Tap iMirror. Note Remember the display’s name. 3. On your Mac computer, click the AirPlay icon in the menu bar.

  • Page 42: Using Wps Office

    Microsoft Office, Google Docs, and Adobe Acrobat. Note WPS is a third-party application. SMART’s support for this application may vary depending on the inquiry. Opening the WPS Office app 1. On the display’s Home screen, tap the Apps menu icon 2.

  • Page 43: Using Vote

    You can use the Vote app to create instant polls and distribute them to your class or audience. Users can then use their mobile devices to submit their votes. Note Vote is a third-party application. SMART’s support for this application may vary depending on the inquiry. Setting up a poll 1.

  • Page 44: Using File Manager

    Chapter 3 Using apps on the display 2. To end voting, tap Voting over. Note Remember the display’s name. 3. To exit the Vote app, tap the Exit icon Using File Manager Use the File Manager to access files saved on the display, USB drives, Google Drive or OneDrive cloud storage (cloud storage must be enabled in the display’s settings).

  • Page 45: Moving Or Copying Files

    Chapter 3 Using apps on the display To view a picture, play an audio file, or watch a video 1. In File Manager, tap the file. 2. Choose an application in which to open the file. The file opens in the selected application. You can select an application as the default for opening files.
  • Page 46 Chapter 3 Using apps on the display To copy a file from the USB  drive to the display 1. Connect a USB drive to the display on the front connector panel. 2. On the display’s Home screen, tap the Apps menu icon The Apps menu appears.
  • Page 47 Chapter 3 Using apps on the display 8. Tap the name of the connected USB Drive. 9. Browse to the folder you want to copy the file to. 10. Double-tap the folder to open it. 11. Tap Paste. The file is copied to the USB drive and removed from the display. To copy a file from the display to a USB ...

  • Page 48: Supported File Formats

    Chapter 3 Using apps on the display To install apps using File Manager 1. Download and save .apk files to a USB Drive. 2. Connect the USB drive to the display on the front connector panel. 3. On the display’s Home screen, tap the Apps menu icon 4.
  • Page 49 Google’s policies do not permit Google Play Services to be used on Play Services interactive display products. Apps requiring Google Play Services will not run on SMART Board GX interactive displays with embedded Android, and attempts to run them could cause problems. Apps with GPS Hardware limitations prevent apps from working.

  • Page 50: Chapter 4 Using Widgets On The Display

    Using the Vote widget Using Lock Screen This chapter introduces the widgets on the SMART Board GX series interactive displays. To open the widget menu, open the Side Toolbar menu (see On-screen menus and controls on page  18) and tap the Toolbox icon Note Widgets always appear on top of other open windows, programs, and connected devices.

  • Page 51: Using The Clean Widget

    Chapter 4 Using widgets on the display Icon Widget Function For more information Using the Spotlight widget on Spotlight Use the Spotlight widget during a presentation to draw page  54 attention to an area of a screen. Calculator Open an on-screen calculator. Using the Calculator tool on page ...
  • Page 52 Chapter 4 Using widgets on the display To open the Countdown widget 1. Tap the Countdown icon The Countdown widget opens: 2. Tap the Edit icon to customize countdown timer settings. Tool Type a name for the countdown activity. Set a time for the duration of the countdown. Start/pause the countdown.

  • Page 53: Using The Screen Capture Widget

    Save the file locally, to a USB drive, or to your Google Drive or OneDrive account. Note Google Drive or OneDrive cloud storage must be enabled in display settings. See the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). docs.smarttech.com/kb/171745...

  • Page 54: Using The Spotlight Widget

    Chapter 4 Using widgets on the display To close the Screen Capture widget Tap the Close icon Using the Spotlight widget You can use the Spotlight widget during a presentation to draw attention to an area of a screen. To use the Spotlight widget 1.

  • Page 55: Using The Calculator Tool

    Creation of a Lock Screen passcode is part of the initial set up when the display is turned on for the first time. The Lock Screen feature can also be configured in display settings. See the SMART GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744).

  • Page 56: Chapter 5 Connecting Computers And Other Devices

    Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. Installing and using SMART software The display comes with SMART software that you can install on connected room computers and guest laptops. Other SMART software is available but sold separately. Included...

  • Page 57: Connecting Room Computers And Guest Laptops

    You can connect room computers and guest laptops to the display to view and interact with them. Notes Install SMART software on computers you connect to the display (see Installing and using SMART software on the previous page). Your organization’s installers might have connected cables to the display and run the cables behind a wall or under the floor to a desk or table where you can place your computer.
  • Page 58 Chapter 5 Connecting computers and other devices USB Type-C Connector Standard Connection type Cable SuperSpeed USB Type-C USB Type-C USB 3.2 Gen 1 Video/audio/touch (SuperSpeed,  5  Gbps) docs.smarttech.com/kb/171745...
  • Page 59 Chapter 5 Connecting computers and other devices HDMI Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch input USB 2.0 Type-B Touch docs.smarttech.com/kb/171745...
  • Page 60 Chapter 5 Connecting computers and other devices HDMI 1 Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI 1 HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch USB 2.0 Type-B Touch docs.smarttech.com/kb/171745...
  • Page 61 Chapter 5 Connecting computers and other devices HDMI 2 Connector Standard Connection type Cable Premium High Speed HDMI (18 HDMI 2 HDMI 2.0 Video/audio Gbps) High Speed USB 2.0 Touch USB 2.0 Type-B Touch docs.smarttech.com/kb/171745...
  • Page 62 Chapter 5 Connecting computers and other devices Display Port Connector Standard Connection type Cable Display Port Display Port Display Port 1.2 Video/audio High Speed USB 2.0 Touch USB 2.0 Type-B Touch docs.smarttech.com/kb/171745...

  • Page 63: Viewing A Connected Computer Or Other Device's Input

    Chapter 5 Connecting computers and other devices Connector Standard Connection type Cable Video Audio In Stereo 3.5 mm Audio Stereo 3.5 mm Touch USB 2.0 type-B Touch High Speed USB 2.0 Viewing a connected computer or other device’s input 1. Connect a device to the display’s USB Type-C, HDMI, HDMI 1, HDMI 2, Display Port, or VGA connectors.

  • Page 64: Setting A Connected Computer's Resolution And Refresh Rate

    You can configure the display to automatically switch to the newest input, lock the current source, or choose other priorities or input options. See the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Setting a connected computer’s resolution and refresh rate This table presents the recommend resolutions and refresh rates for the display’s inputs:...

  • Page 65: Using Recommended Cables

    1920  ×  1080 60 Hz If possible, set connected computers to these resolutions and refresh rates. See the computers’ operating system documentation for instructions. Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation Display Port 23' (7 m) Use only certified Display Port 1.4 cables that have been...

  • Page 66: Connecting A Smart Ops Pc Module

    OPS PC module’s installation instructions (docs.smarttech.com/kb/171775 or docs.smarttech.com/kb/171544). You can then view the OPS PC module’s input on the display. For more information about SMART OPS PC modules, see the SMART OPS PC modules user guide (docs.smarttech.com/kb/171747). docs.smarttech.com/kb/171745...
  • Page 67 Chapter 5 Connecting computers and other devices docs.smarttech.com/kb/171745...

  • Page 68: Connecting Usb Drives, Peripherals, And Other Devices

    Chapter 5 Connecting computers and other devices Connecting USB drives, peripherals, and other devices The display includes one USB 2.0 Type-A receptacle on the front connector panel and one USB 2.0 Type-A receptacle on the side connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to the USB 2.0 Type-A receptacle on the side connector panel and use these devices with the display’s Android system.

  • Page 69: Chapter 6 Troubleshooting The Display

    This chapter explains how to resolve a variety of common issues with the display and the optional SMART  OPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t work, refer to the SMART knowledge base for additional troubleshooting information.

  • Page 70: The Display Isn't Turning On

    Symptom Troubleshooting steps An app is missing or not available. The app might not be included with the SMART Board GX series interactive display. See Chapter 3 Using apps on the display on page  27. Note Apps that require Google Play Services (such as the Google Play store) cannot be used on the display.

  • Page 71: The Screen Is Blank Or There's A Problem With The Image On The Screen

    If it appears correctly, the issue is with the video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
  • Page 72 If the screen is completely lacking one primary color (red, green, or blue) or the color problems occur on the Home screen, provide a photo of the screen to SMART support. If you’re using an analog video input, such as VGA, AV, or YPbPr, use a different cable or connect a different source to see if the issue is with the cable or input source.

  • Page 73: There's No Sound Or There's A Problem With The Sound

    If you’re using an external audio system, make sure it is turned on. Use of an external audio system must also be enabled in display settings. See the SMART  Board GX series interactive displays installation and maintenance There is sound, but the volume is low.

  • Page 74: Touch Isn't Working As Expected

    See the SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). The display doesn’t respond to touch Make sure SMART Product Drivers 12.17 SP1 or later are installed and running on the when viewing the input from a connected computer.

  • Page 75: The Pens Aren't Working As Expected

    Make sure you are using a SMART Board GX series interactive display pen. computer. Make sure SMART  Product Drivers 12.17 SP1 or later is installed on any connected computers. When viewing the input from a Restart the display.

  • Page 76: Smart Software On Connected Computers Isn't Working As Expected

    If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. Your reseller might ask you for the display’s serial number. The serial number is on a label on the left side of the display.
  • Page 77 Chapter 6 Troubleshooting the display Scan the QR code on the label to view the SMART  Board GX series interactive display support pages on the SMART website. docs.smarttech.com/kb/171745...

  • Page 78: Chapter 7 Troubleshooting Tools And Apps

    Resolving issues with Browser Resolving issues with EShare Resolving issues with iMirror Resolving issues with File Manager Note For hardware troubleshooting information, see SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Resolving issues with Whiteboard Issue Solutions The pen doesn’t write digital ink.

  • Page 79: Resolving Issues With Browser

    Make sure the display is connected to a properly configured network and the network is connected to the internet. See SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.
  • Page 80 Make sure your computer or device is on the same network as the display. connect to the display. Make sure the network is configured properly. See SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Make sure your computer or device is on the same subnet as the display. Contact your network administrator.

  • Page 81: Resolving Issues With Imirror

    Your device can’t connect to the Make sure the network is configured properly. display. See SMART  Board GX series interactive displays installation and maintenance guide (smarttech.com/kb/171744). Make sure your computer or device is on the same subnet as the display. Contact your network administrator.

  • Page 82: Certification And Compliance

    Unique Identifier: IDGX65-1, IDGX75-1, IDGX86-1 Responsible Party – U.S. Contact Information Innovation, Science and Economic SMART Technologies Inc. Development Canada statement 2401 4th Ave, 3rd Floor Seattle, WA 98121 This device complies with RSS-210 of the Innovation, Science compliance@smarttech.com...

  • Page 83: Eu Declaration Of Conformity

    Hardware environmental compliance Déclaration d’exposition aux radiations Cet équipement est conforme aux limites d’exposition aux SMART  Technologies supports global efforts to ensure that rayonnements ISED établies pour un environnement non electronic equipment is manufactured, sold, and disposed of in contrôlé. Cet équipement doit être installé et utilisé avec un a safe and environmentally friendly manner.
  • Page 84 SMART  Technologies smarttech.com/support smarttech.com/contactsupport docs.smarttech.com/kb/171745...

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