SMART Board NX Series Installation And Maintenance Manual

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SMART Board

series displays

SBD-NX065

SBD-NX075

IDGX65-2

IDGX75-2

SBD-NX086

IDGX86-2

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Page 1 SMART Board ® series displays Installation and maintenance guide SBD-NX065 SBD-NX075 SBD-NX086 IDGX65-2 IDGX75-2 IDGX86-2 Was this document helpful? smarttech.com/docfeedback/171969...
Page 2: Learn More
SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Page 3: Table Of Contents
Accessories More information Chapter 2 Installing and maintaining the display Is this the first time you’ve installed or maintained a SMART Board display? Installing the display Connecting to a network Connecting power and turning on the display for the first time Configuring the display’s network settings...
Page 4 Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages Appendix D Enrolling the display in SMART Remote Management Certification and compliance docs.smarttech.com/kb/171969...
Page 5: Chapter 1 Welcome
NXseries display gives you everything you need to get started with interactivity. This chapter introduces the features of your NX series display. About this guide This guide explains how to install and maintain SMART Board NXseries displays. It includes the following information: How to install the display...
Page 6 Chapter 1 Welcome This guide is intended for those who install and maintain displays in their organizations. Additional documentation and resources are available for users of the display (see More information on page 12). docs.smarttech.com/kb/171969...
Page 7: About The Display
The display comes in the following sizes: 65" | 75" | 86" Mounting hardware You can use VESA compliant wall mounts, such as SMART’s WM-SBID-200 wall mount (not included), to mount the display on a wall. See...
Page 8: Network Connectivity
Network connectivity The display requires a network and internet connection for downloading software and firmware updates. Some applications also require a network and internet connection (for example, the SMART Mirror screen share application). The display requires a network and internet connection for downloading software and firmware updates.
Page 9: Front Connector Panel
See Connecting room computers and guest laptops on page 27 Accessory slot You can install an OPS-compatible device, such as a SMART OPS appliance, in the OPS accessory slot. See OPS appliances on the next page Caution The accessory slot’s maximum available power is 90 W.
Page 10 SMART OPS PC SMART AMG1 Note To interact with a SMART OPS appliance installed in the OPS accessory slot, connect a keyboard and mouse to the USB Type-A receptacles on the display’s front or side connector panels. Connecting peripherals on page 39 See...
Page 11: Usb Extenders
Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand.
Page 12: More Information
Chapter 1 Welcome More information In addition to this guide, SMART provides a variety of other documents for this display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on this guide’s cover for links to SMART Board NX series display documents and other support resources.
Page 13: Chapter 2 Installing And Maintaining The Display
Is this the first time you’ve installed or maintained a SMART Board display? If you haven’t installed or maintained a SMART Board display before, refer to the SMART Board interactive display installation and maintenance hub for general instructions and best practices for...
Page 14: Installing The Display
SMART Board interactive display installation and maintenance best practices (docs.smarttech.com/kb/171035) Installing the display SMART recommends that only trained installers install SMART Board displays. Warning Improper installation of a display can result in injury and product damage. Caution Avoid setting up and using the display in an area with excessive levels of dust, humidity, or smoke.
Page 15: Connecting To A Network
Chapter 2 Installing and maintaining the display If you want to use the 75" and 86" models (NX075 and NX086) with one of SMART’s electric height-adjustable stands, you must first attach a SMART wall mount (model WM-SBID-200, part #1031766, docs.smarttech.com/kb/171405) to the display before mounting the display to the stand.
Page 16 Chapter 2 Installing and maintaining the display To configure the network 1. Open the required TCP/UDP ports: Protocol Port range Feature System software update 2067 Screen Share app ® 5000 AirPlay 7000 AirPlay 7382 CRCP 7385 Screen Share app 7385–7405 CRCP 8008 Websocket...
Page 17: Connecting To A Network
Chapter 2 Installing and maintaining the display Connecting to a network The display requires a network and internet connection for downloading software and firmware updates. You can connect to a network using Wi-Fi or one of the RJ45 Ethernet jacks. Important Do not use the RJ45 jack on an OPS ...
Page 18: Connecting Power And Turning On The Display For The First Time
Chapter 2 Installing and maintaining the display Connecting power and turning on the display for the first time To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.
Page 19 Chapter 2 Installing and maintaining the display Important The display’s first-time setup procedure will not complete successfully if you try to connect to a Wi-Fi network that requires a user name. If you would like to connect the display to a Wi-Fi network that requires a user name, you can do that after you complete the first-time setup.
Page 20: Configuring The Display's Network Settings
Chapter 2 Installing and maintaining the display 5. Select an Ethernet connection or wireless network. To add a hidden Wi-Fi network manually, click the Add Network icon Important The display needs an internet connection for downloading and installing important updates. Ask the network administrator to verify that the display can access the network by making sure the display’s built-in browser can access the internet.
Page 21 Chapter 2 Installing and maintaining the display To connect to a Wi-Fi network 1. On the Home screen, click the Wi-Fi icon in the top-right corner. On the Home screen, click the Apps icon and then tap the Settings icon Network Wi-Fi.
Page 22 Chapter 2 Installing and maintaining the display To install a digital network certificate for a Wi-Fi network To improve security and provide assurance of network authentication, you can install an SSL (secure sockets layer) certificate in the display. 1. On the Home screen, tap the Apps icon and then click the Settings icon Network Wi-Fi.
Page 23 Chapter 2 Installing and maintaining the display When the wireless hotspot is enabled, the display’s Wi-Fi connection is disabled. 1. On the Home screen, click the Apps icon and then click the Settings icon Network Hotspot. 2. Toggle the Hotspot switch to on. 3.
Page 24: Configuring The Network For Screen Sharing
TCP 443 UDP 53 UDP 123 (Network Time Protocol) Note Even if the network is open, the ports listed above need to be open for SMART Mirror. AirPlay Enable the following ports for using AirPlay when screen sharing: Port TCP or UDP...
Page 25: Google Cast
Google Cast Discovery 8009 Google Cast Discovery SMART Mirror client apps and web client app Enable the following ports for using any of the SMART Mirror client apps and its web client app when screen sharing: Port TCP or UDP...
Page 26 Chapter 2 Installing and maintaining the display If Layer 7 filtering or a proxy with protocol filtering has been applied to the ports above, then administrators will need to allow the following protocols: HTTP HTTPS DTLS XMPP Bonjour protocols for AirPlay and Google Cast SRTP STUN TURN...
Page 27: Chapter 3 Connecting Computers And Other Devices
Connecting room computers and guest laptops Viewing a connected computer or other device’s input Setting a connected computer’s resolution and refresh rate Using recommended cables Installing SMART OPS appliances Connecting other devices Connecting peripherals Connecting an external display Connecting an external video source...
Page 28 Chapter 3 Connecting computers and other devices You can control a room computer or guest laptop connected to the display by using the connected computer’s keyboard, mouse, touchpad, and so on. Notes The USB Type-C connector on the front connector panel provides up to 15 W of power for charging connected devices.
Page 29 Chapter 3 Connecting computers and other devices USB Type-C 2 Connector Standard Connection type Type-C 2 USB 3.2 Gen 1 Video/audio Display Port alternate mode docs.smarttech.com/kb/171969...
Page 30 Chapter 3 Connecting computers and other devices HDMI 1 Connector Standard Connection type HDMI HDMI 2.0 Video/audio docs.smarttech.com/kb/171969...
Page 31 Chapter 3 Connecting computers and other devices HDMI 2 Connector Standard Connection type HDMI HDMI 2.0 Video/audio docs.smarttech.com/kb/171969...
Page 32 Chapter 3 Connecting computers and other devices HDMI 3 Connector Standard Connection type HDMI HDMI 2.0 Video/audio docs.smarttech.com/kb/171969...
Page 33 Chapter 3 Connecting computers and other devices Display Port Connector Standard Connection type Display Port Display Port 1.2 Video/audio docs.smarttech.com/kb/171969...
Page 34: Viewing A Connected Computer Or Other Device's Input
Chapter 3 Connecting computers and other devices Connector Standard Connection type Video Audio In (Stereo 3.5 mm) Stereo 3.5 mm Audio Caution You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo.
Page 35: Setting A Connected Computer's Resolution And Refresh Rate
Chapter 3 Connecting computers and other devices 2. Select the source using one of the following methods: Using the Input settings menu Using the remote control Click the Input icon on the Home screen. Press the Input icon Note ™ A green circle appears around the currently selected input (PC, Android , HDMI1, HDMI2,...
Page 36: Using Recommended Cables
Chapter 3 Connecting computers and other devices See alsosupport.smarttech.com/docs/resandrefreshrates Using recommended cables SMART recommends the following varieties of cable: Cable type Maximum length Recommendation Display Port 23' (7 m) Use only certified Display Port 1.4 cables that have been tested to support the performance standard you require.
Page 37: Installing Smart Ops Appliances
SMART OPS PC SMART AMG1 Note To interact with a SMART OPS appliance installed in the OPS accessory slot, connect a keyboard and mouse to the USB Type-A receptacles on the display’s front or side connector panels. See Connecting peripherals on page 39 Caution The accessory slot’s maximum available power is 90 W.
Page 38 Chapter 3 Connecting computers and other devices Do not install or remove the+ OPS appliance while the display is turned on. First make sure the power switch on the back of the display beside the AC power inlet is in the OFF (O) position. If you can’t reach the power switch, use the front control panel’s power button to put the display in Standby mode, and then unplug the display’s power cable from the power outlet.
Page 39: Connecting Other Devices
Connecting peripherals Note The SMART Board NX series displays provide limited support for USB drives. For example, you can use a connected USB drive to install an SSL certificate for wireless network access, but the display doesn't include a file manager for copying files to or from a USB drive.
Page 40: Connecting An External Display
Chapter 3 Connecting computers and other devices Connecting an external display You can connect an external display using the HDMI 2.0 out connector on the connector panel. The external display shows the same image as the display. This is useful when you’re using the display in an auditorium or other large space where a second display would be beneficial.
Page 41: Connecting An External Video Source
Chapter 3 Connecting computers and other devices Connecting an external video source You can connect an external video source, such as a DVD player, media box, or cable box, to your display using an HDMI cable and any of the HDMI connectors on the display’s connector panel.
Page 42: Connecting Room Control Systems
Chapter 3 Connecting computers and other devices See Input and output on page 56. Important Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display’s stereo 3.5 mm Out connector. Note You can use the display’s volume controls to adjust the volume of an audio system connected to the display’s stereo 3.5 mm Out connector.
Page 43 Chapter 3 Connecting computers and other devices You can use the display’s RS-232 connector to connect a third-party external control system to the display. Appendix C Managing the display using RS-232 on page 71 See Note Displays are not compatible with centralized remote control systems, such as a universal remote control.
Page 44: Connector Diagrams
Chapter 3 Connecting computers and other devices Connector diagrams Side and bottom connector panels This diagram and table describe the connectors on the display’s connector panel: Connector Connects to Notes Connecting other devices on USB 3.2 Gen 1 Type-A Supported peripherals See...
Page 45 Chapter 3 Connecting computers and other devices Connector Connects to Notes Connecting other devices on USB 3.2 Gen 1 Type-A Supported peripherals See page 39 SeeUSB cables and connectors The connector will switch to the active input, including the display’s embedded OS, the OPS slot computer, or an external computer.
Page 46: Front Connector Panel
Chapter 3 Connecting computers and other devices Connector Connects to Notes Connecting to a network on RJ45 (×2) Network See page 15 SeeEthernet (network) cables and connectors Audio in (stereo 3.5 mm) VGA input (audio) Use this audio input with Stereo 3.5 mm in.
Page 47 Chapter 3 Connecting computers and other devices Connector Connects to Notes Connecting other devices on USB 2.0 for the USB Type-C 2 input (video, See embedded OS and OPS and audio) page 39 slot computer SeeUSB cables and connectors USB 3.2 Gen 1 for The connector will switch to the peripherals active input, including the display’s...
Page 48: Chapter 4 Updating System Firmware
Chapter 4 Updating system firmware The display checks for firmware updates automatically when its turned on, provided the display is connected to the internet and the Disable system updates setting is disabled (see System on page 59). The display notifies you when a firmware update is available. To make sure the network is configured properly for firmware updates, see Network on page ...
Page 49: Updating System Firmware Manually
Chapter 4 Updating system firmware Updating system firmware manually You can download system firmware updates from the display’s downloads page and update the display’s firmware manually using a USB drive. Note Instructions for downloading and installing system firmware updates are provided on the firmware downloads page.
Page 50: Chapter 5 Troubleshooting
Your reseller might ask you for the display’s serial number. The serial number is on a label on the left side of the display. Scan the QR code on the label to view the SMART Board NX series display support pages on the SMART website.
Page 51: Appendix A Adjusting Display Settings
Appendix A Adjusting display settings Accessing the display’s settings Exiting the display’s settings Network Personalization Input and output Applications System Regulatory Information About Accessing the display’s settings You can access the display’s settings from the Home screen by clicking the Apps icon and then clicking the Settings icon .
Page 52: Exiting The Display's Settings
Appendix A Adjusting display settings Setting Function Notes Input and output on page 56. Input and output See Enable touch sounds, select output devices for sound, name input devices, configure external source display settings, and more. Applications on page 58. Applications See...
Page 53 Appendix A Adjusting display settings Option Values Function Notes Network name Manually connect to a hidden For the network you’re connecting icon (Add network) wireless network. Security Advanced Add the SSID. Settings Select a security protocol and password. Adjust additional advanced settings, such as Proxy and DHCP settings.
Page 54 Appendix A Adjusting display settings Option Values Function Notes Hotspot Hotspot Enables or disables the display’s The display must be connected to an Wi-Fi hotspot. Ethernet network to provide a Wi-Fi hotspot. Note Note Turning on the Wi-Fi hotspot will turn off the display’s Wi-Fi The display’s Wi-Fi connection connection.
Page 55: Personalization
Appendix A Adjusting display settings Option Values Function Notes PPP encryption (MPPE) Enables encryption for the VPN. Username Set user name for the VPN. Password Set a password for the display’s VPN. N/A Advanced options Set advanced VPN configuration The availability of these options is options.
Page 56: Input And Output
Appendix A Adjusting display settings Input and output Option Values Function Notes Sound Mouse sounds Enables or disables sounds that accompany mouse interactions with the display’s screen. Audio output settings Speaker Choose whether the display’s audio This setting switches to Lineout when goes to the display’s built-in a 3.5 mm audio cable is plugged into Lineout...
Page 57 Appendix A Adjusting display settings Option Values Function Notes Type-C1 Enables or disables the USB Type-C input on the side connector panel. Type-C2 Enables or disables the USB Type-C video input on the front connector panel. Enables or disables Consumer HDMI-CEC (Consumer Electronics Electronic Control functions for Control) is a feature of the HDMI...
Page 58: Applications
Appendix A Adjusting display settings Option Values Function Notes Advanced HDMI settings Set the HDMI-EDID version for When HDMI 1.4 is selected, the individual digital video inputs. display presents itself as an HDMI 1.4 compliant device with a video Note resolution limit of 3840 ×...
Page 59: System
This feature is disabled by default. Third-party apps cannot be installed when this feature is disabled. Caution SMART cannot accept liability for damages to the display or your personal data that might result from the installation of apps from unknown sources.
Page 60 Appendix A Adjusting display settings Option Values Function Notes Automatic date and time Sets the display’s date and time This is based on your region and automatically. time zone settings. The display synchronizes with network time servers on the internet. When Automatic date and time is disabled, options are available for manually setting the date, time,...
Page 61 Appendix A Adjusting display settings Option Values Function Notes Change password Change the four-digit lock screen The passcode is set when turning password. on the display for the first time. Important The display’s Screen lock feature is enabled only when a passcode is set.
Page 62 Appendix A Adjusting display settings Option Values Function Notes Timer Switch Options for configuring timer switch User-configured startup and settings. shutdown tasks will be listed at the bottom of this section, where you can adjust or delete them individually. Power-off reminder Enables or disables a countdown reminder that appears before the display begins shutting down.
Page 63 Appendix A Adjusting display settings Option Values Function Notes Internal storage space Shows how much storage memory Delete saved documents, image, or is available and how much is video files, or uninstall third-party currently in use. applications if available storage memory is low.
Page 64: Regulatory Information
The display and your data are unknown sources. more vulnerable to attack by applications from unknown sources. Caution SMART is not responsible for any damage to the display or loss of your data that might result from using applications from unknown sources. Only administrators should install applications from unknown sources.
Page 65 Appendix A Adjusting display settings Option Values Function Notes Version Shows the current version of the SMART Support teams might display’s system firmware. request this information if you contact them. SRM version Shows the current version of the SMART Support teams might display’s SMART Remote...
Page 66: Appendix B Adjusting Input Settings
Appendix B Adjusting Input settings Opening the Input settings menu Exiting the Input settings menu Source settings Advanced settings Opening the Input settings menu Click the Input icon on the Home screen. The Common Settings dialog appears. You can also open the Inputs menu by pressing the Input button on the remote control.
Page 67: Advanced Settings
Appendix B Adjusting Input settings Option Values Function Notes Select an input Select a connected computer or A green circle appears around other device’s input to view on the Android the currently selected input (PC, display. ™ HDMI1 Android , HDMI1, HDMI2, HDMI3, Type-C1, Type-C2, DP, or VGA).
Page 68 Appendix B Adjusting Input settings Option Values Function Notes Audio modes Standard This is the default audio mode Meeting An audio mode optimized for meeting rooms, with slightly reduced bass. Class An audio mode optimized for classrooms, with slightly reduced bass and slightly increased treble.
Page 69 Appendix B Adjusting Input settings Option Values Function Notes Auto Enables the display to automatically This is the recommended setting for choose the optimal image scaling image scaling. for the source video signal. This is the default setting. Display Notes This display uses continuous current dimming to prevent flicker at low brightness settings The following settings are applicable to all inputs.
Page 70 Appendix B Adjusting Input settings Option Values Function Notes Adjust Note The following settings apply only to VGA inputs. H Position 1 to 100 Manually set the image’s relative horizontal position on the display. V Position 1 to 100 Manually set the image’s relative vertical position on the display.
Page 71: Appendix C Managing The Display Using Rs-232
Appendix C Managing the display using RS-232 Configuring the serial interface settings Commands and responses Power state commands Input commands Brightness commands Freeze commands Screen shade commands Volume commands Mute commands Firmware version commands Model number commands Serial number commands Part number commands Asynchronous messages docs.smarttech.com/kb/171969...
Page 72: Configuring The Serial Interface Settings
SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage the display. For more information, see SMART Remote Management. Configuring the serial interface settings Configure the computer or control system’s serial interface before sending commands to the display.
Page 73 Appendix C Managing the display using RS-232 3. Configure the serial interface settings with the following values: Baud rate 19200 Data length Parity bit None Stop bit 4. Send a carriage return character (<CR>) to the display. The display will show a command prompt (>) to indicate that the display can now accept commands.
Page 74: Commands And Responses
Appendix C Managing the display using RS-232 When using a control system program instead of terminal program, all the lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below.
Page 75 Appendix C Managing the display using RS-232 In many terminal applications on a computer, you can use the BACKSPACE key when typing commands. Review each entry carefully before sending a command to the display. Don’t send another command until you receive the response and the next command prompt (>). If no command prompt is present, send a carriage return character (<CR>) to the display.
Page 76: Power State Commands
Appendix C Managing the display using RS-232 To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 >...
Page 77: Input Commands
Appendix C Managing the display using RS-232 Power state Description POWERSAVE The screen is off, and the display is in a very low power state. The display enters READY or ON state when one of the following occurs: A user presses the Power button on the front control panel or the remote control.
Page 78: Freeze Commands
Appendix C Managing the display using RS-232 Freeze commands Get command Set command Response get videofreeze set videofreeze[Value] videofreeze=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =off Screen shade commands Get command Set command Response get screenshade set screenshade[Value]...
Page 79: Mute Commands
Appendix C Managing the display using RS-232 Mute commands Get command Set command Response set mute[Value] mute=[Value] get mute Where [Value] is one of the following: Where [Value] is one of the following: =off Firmware version commands Get command Response get fwversion fwversion=[Value] Where [Value] is the firmware version.
Page 80: Part Number Commands
Appendix C Managing the display using RS-232 Part number commands Get command Response get partnum partnum=[Value] Where [Value] is the part number, including the revision. Asynchronous messages The display sends an asynchronous message when the front control panel, Settings app, or remote control are used to change a display’s setting that can be controlled by RS-232.
Page 81 Appendix C Managing the display using RS-232 Change Asyncronous message Screen shade #screenshade=[Value] Where [Value] is one of the following: Volume increase or decrease #volume=[Value] Where [Value] is a number between 0 and 100 Volume mute #mute=[Value] Where [Value] is one of the following: docs.smarttech.com/kb/171969...
Page 82: Appendix D Enrolling The Display In Smart Remote Management
Appendix D Enrolling the display in SMART Remote Management Your SMART Board NX series display has a built-in feature that enables you to enroll the display with your organization’s SMART Remote Management account. When you enroll the display, you can use SMART Remote Management to centrally control the display’s features and settings, such as:...
Page 83: Certification And Compliance
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide Board NX series of displays are identified as reasonable protection against harmful interference when models IDGX65-2, IDGX75-2, and IDGX86-2.
Page 84 LE-LAN devices. EU declaration of conformity Radiation exposure statement Hereby SMART Technologies ULC declares that the radio equipment type displays model IDGX65-2, IDGX75-2, This equipment complies with ISED radiation exposure limits IDGX86-2, and the PCM11 are in compliance with Directive set forth for an uncontrolled environment.
Page 85 For optimal performance any support equipment connected to this device must be CE compliant. Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner.
Page 86 SMART Technologies smarttech.com/support smarttech.com/contactsupport docs.smarttech.com/kb/171969...

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Sbd-nx065 Sbd-nx075 Sbd-nx086 Idgx65-2 Idgx75-2 Idgx86-2