Nortel Attendant Console Manuals

Manuals and User Guides for Nortel Attendant Console. We have 1 Nortel Attendant Console manual available for free PDF download: User Manual

Nortel Attendant Console User Manual

Nortel Attendant Console User Manual (96 pages)

Business Communications Manager Attendant Console

Brand: Nortel | Category: Software | Size: 1.15 MB

Table of Contents

P0936572
2
Table of Contents
3
Chapter 1 Introduction to Attendant Console

7
Chapter 2 Getting Started

11
Chapter 3 Using the Attendant Console Window

23
- Components of the Attendant Console Window
  23
- Status Bar
  24
- Attendant Console Menus
  24
  - Edit Menu
    25
  - View Menu
    25
  - Tools Menu
    26
  - Help Menu
    29
- Using Keystroke Commands
  30
  - Access Keys
    30
  - Menu Keystroke Commands
    30
  - Keystroke Commands with the Alt Key
    31
- Using Right-Click Capability
  31
- Using the Toolbar
  32
- About Loop Buttons
  33
- Using Caller Information Options
  34
Chapter 4 Handling Calls

45
Chapter 5 Maintaining Caller and Employee Information

67
Chapter 6 Generating Reports

79
- About Attendant Console Reports
  79
  - Report Types
    79
- About the Reports Window
  80
- Components of the Reports Window
  81
- Creating and Viewing Reports
  85
- Loading the Database
  85
- Selecting a Report Type
  85
- Setting the Report Period
  86
- Selecting Employees and Customers for the Report
  88
- Creating the Report
  89
- Viewing the Report
  89
- Printing a Report
  90
Glossary

91
Index

93

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