Nortel CallPilot Mini Reference Manual page 64

64 Chapter 10 Troubleshooting
CallPilot Timeout
The Timeout feature allows ten seconds for you to choose an option. If CallPilot does not detect a
selection, it replays the option list. If an option is still not selected, CallPilot ends the session.
CallPilot has minimum voice level detection. If you do not choose an option after ten seconds, the
voice prompt replays the options. If you do not choose an option after another ten seconds,
CallPilot ends the session.
Messages are cut off
If people need to leave long messages in your mailbox (up to 10 minutes), you can ask the System
Administrator to give you more message recording storage space.
My mailbox is full
You know that your mailbox is full if you attempt to listen to your messages and you hear the
message, "Your mailbox is full. You must erase some messages before you can listen to new
messages."
Your mailbox is equipped with the Never Full Mailbox feature, which lets a caller leave a message
in your mailbox, even if the mailbox is "full". The message is stored, but you cannot access it until
you delete at least one saved message. If you find that you need more message time in your
mailbox, ask your System Administrator to give you more storage space.
Outbound Transfer does not work
Ensure that you have recorded the correct instructions for callers in your personal greeting. In your
greeting, tell callers to press to reach you. Refer to "About Outbound Transfer" on page 37 for
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information.
Ensure that the destination number you enter is not restricted. For example, if you cannot call long
distance numbers from your telephone, you cannot set up Outbound Transfer to a long distance
number.
Check to see if Outbound Transfer is turned on. Refer to "Turning Outbound Transfer on or off" on
page 41 for more information.
Remote Notification does not work
If Remote Notification does not work, ask the System Administrator to check the Remote
Notification parameters. Also, ask the System Administrator to check whether you are allowed to
have Remote Notification. Ensure that the destination telephone number and time parameters are
correct.
Ensure that the destination numbers that you enter are not restricted. For example, if you cannot
call long distance numbers from your telephone, you cannot set up Remote Notification to a long
distance number.
Check to see if Remote Notification is turned on. Refer to "Turning Message Notification on or
off" on page 57 for more information.
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